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Marshalls Customer Care Service

The TJX Companies, Inc.

770 Cochituate Rd
Framingham
Massachusetts
United States - 01701

Customer Support Phone Numbers

Phone:
+1 508 390 1000 3 0
 
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Marshalls Complaints & Reviews

Marshalls - Missouri, Florissant / Sandals came apart after two use

Vo
Vonnie Reese on Jul 10, 2016
I purchase a pair of sandals in late May, yes I worn them at least twice and they started to come apart. I noticed that I should returned them on July 10th. I talked with manager Judy Busch which is seventy years old and a sales associate. Nancy is about far the worst, no people skills and...

Marshalls - California, Lancaster / Staff

Ca
Carlos Andres Peres on Feb 15, 2016
If you want to be disrespected and humiliated, go to Marshalls in Lancaster, CA (44500 Valley Central Parkway Lancaster, CA 93536). Talk to Casandra, Dolores or the manager and you will see the incompetent people that Marshalls hires to provide customer service.

Marshalls/TJX Companies Inc - California, Torrance / Discriminating behavior by the store clerks

Re
Reviewer82698 on Jan 10, 2016
My husband was not allowed into the family fitting room due to the store policy. We were told that I can take my one year old with me into the fitting room. It is difficult to try on clothes when my baby wants me to pick him up. Also, if I wanted my husband to see how an outfit looks, I...

Www.marshallsonline.com / I didn’t get refund and expanses for the shipping

Ed
eddyf on Aug 28, 2015
I bought shorts, t-shirts and summer handbag from www.marshallsonline.com. But the seller sent me only wrong items. The colour of all items was wrong and the size of the shorts wasn’t mine. They were too big for me. Of course, I tried to reach the seller, but this person ignored all my email...

Marshalls Middletown Ri - Rhode Island, Middletown / racists

Di
distasteful on Jun 10, 2015
I had recently went into my favorite local store. Im a frequent shopper there buying items for myself(which is hard to find because im a different size now) and for my newborn. Im shopping around for bras which they didnt have any in my size that where stylish the store manager...

Marshalls / Rude manager

Ir
Irene R on Apr 9, 2014
I purchased a cute outfit for our soon to be new born. After putting it aside for a month I realized that the security tag was still attached, by then the receipt was long gone. Being 9 months pregnant, I had to think twice about returning it, as everything takes quite abit of effort these...

Marshalls/TJX Companies Inc - Alaska, Houston / Refused to honor their return policy

Dr
dragonmom2013 on Feb 6, 2014
On 2/3/14, I visited the Hedwig Village location here in Houston Texas trying to return 4 pairs of shoes which are unworn with original tags on. According to their return policy on their website as followed: "Our customers continue to be our top priority. If you're not satisfied with...

Marshalls - Georgia, Atlanta / Employee Hours

Jo
Job Searching on Jan 15, 2014
I am a current employee in the Atlanta, Ga. area and I agree with the employee in the Florida area. I have worked for the company for several years and after years of just working, the company did give part-time employees some of the same benefits that the full time employees have...

Marshalls / My 7 year old son's hat was stolen by Marshall's Employee

Pa
Patricia Faurelus on Jan 5, 2014
I was at Marshall's store shopping with my 7 year old son on Christmas eve at 1:00 pm in the afternoon. As I was looking through the linen section to look for a pillow, I put my shopping cart to rest next to me, I was 4 feet away from the cart, as I turned my back for a few seconds, I...

Marshalls-dolphin Mall Miami - Florida, Miami / unprofessional procedures

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Roxana Perez on Jan 7, 2013
HI, I would like to share this story with everyone, Few months ago I took a part time job in Marshalls -DOLPHIN MALL in Miami, though it was only a few hours I liked to work there. There is a manager there who seems to me she had never attended a professional manager training, her method...

Marshalls / Was rude and inconsiderate

Da
Damishe on Nov 28, 2012
I was in the marshall missouri store late last night doing some last minute shopping with a family member before heading back home from the holidays and went into your grocery part of the style when i was pushing my handicap son in his wheel chair and i came up to an aisle where you had a...

Marshalls Department Store - California, Studio City / Return Scam

Fr
francis77 on Oct 25, 2012
My wife and I purchased two pairs of jeans (1 Lucky Brand $34.99 & 1 Calvin Klien $34.99) at Marshalls. One pair did not fit so we returned to the store to get our cash back. The manager (Lisa P.) said that the Calvin Klien pants did not appear on the receipt but 2 pair of Lucky Brand...

Marshalls Department Store - California, Sand City / Gift Card

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Lori Clark on Aug 14, 2012
I had a return and a purchase and was not paying attention. The short story is the clerk name Unique did not give me my credit of $38.00 . When I called in she was very nice and said she forgot to give it and would leave a gift card at the register. I went in the following Saturday and the...

Marshalls - Indiana, Highland [Lake County] / Customer Service

Ma
mahgnitton2112 on Jun 17, 2012
Extremely unpleasant, rude, and unhelpful customer service. I found a pair of sandals that I liked but the piece on the back that holds it to your feet was missing. However, it still stayed on my feet and an employee said they would probably give me a discount since it was a BROKEN sandal...

Marshalls - Montrose California - California, Montrose / Corporate Customer Service Hung up on me....

I was wrongly charged for items that I did not purchase. I had purchased four items and returned two and was charged for the items i returned. I called the customer service department at their corporate office and was disappointed that they were able to pull up the receipt for something i...

Marshalls #602 - Texas, SugarLand / poor management

Do
dorothy austin on Jan 11, 2011
yes hi i went into the marshalls in Sugarland and the place was a mess first of all then the management when i had told a employee that there was no soap in the restroom she told the employee that she can go clean it on her break since nobody cleaned before working i thought that mr...

Marshalls - New York, Cheektowaga / RUDE EMPLOYEES

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PATTI ENGLEMAN on Jan 10, 2011
I WAS RETURNING AN ITEM TO EXCHANGE FOR A DIFFERENT SIZE. THE ASSOCIATE DID NOT ACKNOWLEDGE ME IN AN ACCEPTABLE TIME SHE CONTINUED TALKING TO ANOTHER ASSOCIATE BEFORE SHE ACKNOWLEDGED MY PRESENCE. AFTER I RETURNED THE ITEM I PURCHASED THE CORRECT SIZE AND WAS LEAVING THE STORE WHEN I...

Marshalls / Price adjustment

Bl
B Low on Jan 3, 2011
I bought a Pair of boots on 12/17/2010 for $149.99. Today, two weeks later they are $99.00. Marshalls refused to give me a price adjustment. Even though I could just return the boots, Which I am. Other department stores do price adjustments. And if I'm ever going to purchase a pair of...

Marshalls & Tj Max - Tennessee, Franklin,TN / Shop Lifting

7031 Willowick Dr, 37027 Brentwood Tn katayoun_jafarian@yahoo.com 11/15/2010 To whom it may concern, Hello my name is Katayoun Jafarian, my case number is 1-cro31721a/b. Congratulations that after 5 years you finally won the case. But have to know that, during this time period I went to...

Marshalls / bad customer service

Jm
Veryyyyy bad customer serviceeeeeeee. The lady that worked in the fitting room snatched the items from my hand before i tried them and after I tried them to count them. REALLLY BAD CUSTOMER SERVICE!!! DO NOT SHOP AT MARSHALLS. I HAVE HEARD SOOOO MANY COMPLAINTS ABOUT THEM SO IM NOT THE ONLY ONE THAT ABSOLUTELY HATES MARSHALLS

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