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JC Penny Complaints & Reviews

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JC Penny - Pennsylvania - order that was canceled for no reason

Posted: 2012-08-30 by    snbella12
Complaint Rating:  0 % with 0 votes
Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Furniture

JC Penny - Texas, Plano - I was not paid

Posted: 2012-08-12 by    Coralr
Complaint Rating:  100 % with 1 votes
I was hired a month ago by JC Penny in Plano, TX to work from home. I was told that my pay would be direct deposited and I was never paid. I can not get a straight answer from JC Penny.
They owe me an explanation and more importantly I want my money for the work I have done. At this time the owe me $148.00
I am attaching the employment agreement with JC Penny to prove that I was hired by them.
Thanks for any help you can give me.
Here the person who hired me and he does work for JC Penny. I have verified that fact.

Steven Franke
HR Manager
JCPenney...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Business & Finances

JC Penny - screaming television commercial

Posted: 2012-01-31 by    dawnleyde
Complaint Rating:  100 % with 1 votes
Who ever approved this commercial should have done some research.. What consumer wants to listen to a bunch of screaming women? Not I. I have to press the mute button on my remote control due to how LOUD this commercial is. Plus, it is running on several TV stations. Boy, JCP must have money to burn in the advertising department. I not only find this commercial loud, it also, in my opinion, protrays women in a poor light. Shame on JCP! I will not shop your new program of sale advertising due to this commercial....
Complaint comments Comments Complaint country United States Complaint category Annoying Commercials

JC Penny - Poor service

Posted: 2011-08-22 by    braden
Complaint Rating:  0 % with 0 votes
My husband passed away in dec.09.we had credit life on our bill with pennys, our bill was only like 600.00 i mailed them the death certificate, then i faxed them the certificate, still getting calls that i am late on my payments, why carry ins. if its not going to do anything but ruin your credit?i got another call tonight, of course it was from someone that we dont understand what their saying!spanish or something close.if i call them its like starting all over again, this is bull, arent i facing enough right now, do they care, no....
Complaint comments Comments Complaint country United States Complaint category Products & Services

JC Penny - Poor customer service

Posted: 2011-06-22 by    cdt2137
Complaint Rating:  0 % with 0 votes
I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JC Penny - Arizona, Tucson - Defective shoes

Posted: 2011-04-02 by    pissedintucson
Complaint Rating:  100 % with 1 votes
I purchased a pair of 75 dollar sketchers in January of this year. They have already started falling apart, so I went back to the store to see if I can get them exchanged for a manufacture defect considering I am still under the 90 day policy. I was told that since I wear my shoes everyday this is not a manufacture defect. They had a manager come down and say that they can’t do an exchange since I have worn them and they will be unable to resell them. I stated that this is a defect to her and same response as the associate. I guess you just can’t teach stupid....
Complaint comments Comments Complaint country United States, Arizona, Tucson Complaint category Clothing, Shoes & Acc

JC Penny - Michigan, mt pleasant - dishonest, didn't keep word on offer

Posted:    irishmiss
Complaint Rating:  0 % with 0 votes
Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount....
Complaint comments Comments Complaint country United States, Michigan, mt pleasant Complaint category Other

JC Penny - Indiana - returned refund

Posted:    slweezer
Complaint Rating:  0 % with 0 votes
Hello..I'm very upset about what happened w/ my experience at your store!!! I had problems w/ my glasses 3 times.First of all I had them sent back for the wrong prescription..2nd I had them sent back again for a scratch on the len's and a len's that was bowed.At that time they sent me a $25.00 gift card for my problem's.So the last time was that the glasses had another scratch on them and then asked for a refund!! They in turn refunded me but had the audacity to take off the $25.00 that they had givin me for the issues I went thru.!!I'am shocked at how much I had to do and...
Complaint comments Comments Complaint country United States, Indiana Complaint category Vision, Glasses, Lenses

JC Penny - Florida, Miami - email saying 1000.giftcard

Posted:    leonorarango
Complaint Rating:  0 % with 1 votes
as a good custermer it is awful that your name is front of trickery. I filled w/all kinds of personal stuff. I was thinking about grand kids in St.Pete, they do not have much. completed your application & it says Im not eligable. What is that I did everything it said.
pls send my gift card this is not right.

Someone has sent you a WAL*MART Gift Card!
From: Congratulations! <certificateslwf@weatherwebservice.com>Add to Contacts
To: id50618338@weatherwebservice.com


--------------------------------------------------------------------------------
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Scam Contests

JC Penny - California - faulty design

Posted:    concerned nadoparent
Complaint Rating:  100 % with 1 votes
I bought the Sydney Daybed & Trundle from JC Pennys on 2/24/08. The bed has a back slat 1"x4" 8 ft long that is the manin support for the mattress slats on the back of the bed. My daughter had a friend over so the trundle portion was in use. During the night the back slat snapped in two and the bed center crashed in on my child. Luckily she is 5'5" and 115 pounds and not a toddler. She was stunned and suffered some brusing but a younger child could have been severely injured. I spoke with JC penny Customer relations and they do not stand behind the product. They were like oh...
Complaint comments Comments Complaint country United States, California Complaint category Furniture

JC Penny - Georgia - Employes

Posted:    monta
Complaint Rating:  67 % with 3 votes
WOW!!! Treated so bad!!! Before leaving the mall, through JC PENNYS we bought a drink. My son dropped the drink by the bathrooms. While I was trying to clean it up, a worker said to me so ugly, DID U CALL ANYONE TO CLEAN THIS UP, as I was on my hands and knees, with 4 children, she walked over me and said on the speakers, ugly again, that someone needed to come clean up a spill. Then a "manager", said while I was on my hands and knees, I guess here is the spill...allowed to me clean it up while people where literally walking over me, even when I said that person just kicked me...Then when...
Complaint comments Comments Complaint country United States, Georgia Complaint category Other

JC Penny - withdrew $9.95 with out notice

Posted:    Danielle Ouellette
Complaint Rating:  0 % with 1 votes
I orderd from JC Penny on line so I don`t have any address and I`ve just noticed after paying my bill that they went in my account for another 9.95$ Showing it was SB Fun Family rewards and I never received any notice, I would like to now if I can have my Money back . my e-mail is danielle3089@msn.com
the only proof I have is from on-line banking if you would like it please let me know and I will send it to you. I am not very pleased that they go into your account with any further notice I can only imagine what else they can do. They should not be legal.
Thank you for looking into...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

JC Penny - Demographic Discrimination

Posted:    D A Knight
Complaint Rating:  0 % with 0 votes
I placed an order for an item of clothing at JCP. I then received an E-mail notification that the item was on backorder. I later looked at the JCP website and the item was still shown in the color and size that I wanted; however, I was notified that the item was low stock and then asked for my zip code. After entering my zip code, I was then notified that it was not available. I callediInternet orders customer service and inquired as to why my zip code mattered, and why if the item is available in the correct size and color, it could not be shipped to any zip code? I asked if JCP is demographically...
Complaint comments Comments Complaint country United States Complaint category Other

JC Penny - Credit Card

Posted:    Betty Schlosser
Complaint Rating:  50 % with 2 votes
I was just called by someone who spoke a foreign language (sounded like someone from India or similar culture) who had an inquiry into my crdit card he claimed I had with JC Penny. I never applied for a credit card with that company and I do not have any business dealings with that credit card. My husband and I often receive calls and mailings from supposed credit card collection agencies about credit cards they claim are in arrears and apparently have our social security card numbers, etc. We do not have the cards they have listed nor do we pay anyone with nonsense claims that we "owe"...
Complaint comments Comments Complaint country United States Complaint category Unsolicited Phone Calls

JC Penny - Colorado, Colorado Springs - Management

Posted:    Cornell Colbert
Complaint Rating:  67 % with 3 votes
Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts.

Yesterday I looked into my closet and decided it was time for new suits. Being economically stingy as I am, this meant my bi-yearly trip to my “local” JC Penny’s, which, as I stated above, is 63 miles away. In the past this has been a mutually satisfying relationship: I give them my money and they provide...
Complaint comments Comments Complaint country United States, Colorado, Colorado Springs Complaint category Products & Services

JC Penny - Illinois - Misleading Advertising

Posted:    geosweet
Complaint Rating:  0 % with 0 votes
AND NEVER ORDER FROM THEIR CATALOG. They didn't offer the items I wanted in the store, but said they were available online. Even though I planned to order online, since I was in the store already I decided to buy the new ($3) catalog since it came with a $5 coupon "good for catalog orders or orders from JCPenny.com". Unfortunately when I placed the order online, the promotion code didn't work, so I called customer service. They said the code was not for $5 off, but instead for free shipping. So I said great, give me the free shipping. They said it had to be for items from the...
Complaint comments Comments Complaint country United States, Illinois Complaint category Department Stores

JC Penny - Oklahoma, Oklahoma City - ring sizing

Posted:    Linda Davis
Complaint Rating:  100 % with 5 votes
My son purchased a ring for me for my 60th birthday. I took the ring back to the store to have it sized(they only sell size 7 rings)for my index finger. I ask if I could bring my own gold in so they would not have to stretch the ring, I was assured that they do not stretch but they add gold to the ring to enlarge it.

I went to pick up the ring and the band was so thin it was like a wire around my finger. I refused to accept the ring becasue I knew from personal experience that it would bend very easily as thin as it was. Jc Penny agreed to rectify the problem by adding gold to the...
Complaint comments Comments Complaint country United States, Oklahoma, Oklahoma City Complaint category Clothing, Shoes & Acc

JC Penny - bogus coupon

Posted:    Bob Paciello
Complaint Rating:  50 % with 2 votes
I received a coupon from JC Penny before the holidays. It stated that if you spent $20. or more you would receive $10. off. I went out of my way to stop at the store to do some Christmas Shopping and use the coupon. I picked up my stuff and went to check out. The cashier was very quick to point out that the coupon was not valid for any of the items I had. I then read the "micro" fine print. Virtually every department was listed on the coupon as being exempt from accepting the accepting the coupon. It was not even worth the paper it was written on. I know I should have read it prior to...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

JC Penny - Utah, Riverdale - rings sizing

Posted:    Srj
Complaint Rating:  100 % with 3 votes
I went in to get a ring that was priced 100.00 in the store ad i got the ring it was too small so i asked to get it sized employee was very irritated but still helped me so we determined my size and she told me she would call me when it was back I asked an expected date or how long it would take she said maybe two weeks because the holiday she then told me not to call she would call me three weeks later today I still havent gotten a call so i called the man that answered was very rude and told me that its not here he woud call when it got in and to not call again.. after work i am going to Jc penny...
Complaint comments Comments Complaint country United States, Utah, Riverdale Complaint category Retail Stores

JC Penny - Alabama, Tuscaloosa - no service

Posted:    blackie
Complaint Rating:  100 % with 1 votes
I visited my local JC Penny Department store in hopes of purchasing or getting an estimate of drapes for our new home. I was very disappointed that the associate didn't seem to know what to type into the computer. I had a complete diagram with every measurement in hand. I asked to speak with the store manager and was told he was not in. This turned out not to be true. He must have been hiding in his office. He told me they didn't do custom drapes and referred me to their store in Birmingham which is an hour away. I had told the associate which fabric I wanted. I quess none of the three...
Complaint comments Comments Complaint country United States, Alabama, Tuscaloosa Complaint category Department Stores

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