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JC Penny Complaints & Reviews

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JC Penny / Furniture Order Attempt

BSmith357 on 2016-02-23
February 23, 2016 The Order From Hell By The Company From Hell To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenny (JCP) is impossible. The events that I am going to recount cannot even be considered in the category of a “comedy of errors” as they are so common at every level of JCP’s ordering and fulfillment process they can only be considered gross incompetence. I do not understand how JCP can stay in business treating customers and handling transactions the way I have been...

JC Penny / hiring

Diane Mihailides on 2015-08-12
daughter went for jog interview and there were 3white people and 4 black people lady was black to she told them that they were going to play a game to see who would make more sells then she told them to pick one of the two on the paper then she took the 3 white people to another room and the 4 blacks stayed in the room she told the white people that they could go now and if they wanted reapply in 90days this is not right in any way what would you call this? its all about race 4blacks got hired 3whites got told not hired a black person doing the hiring

JC Penny - Pennsylvania / order that was canceled for no reason

snbella12 on 2012-08-30
Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace...

JC Penny - Texas, Plano / I was not paid

Coralr on 2012-08-12
I was hired a month ago by JC Penny in Plano, TX to work from home. I was told that my pay would be direct deposited and I was never paid. I can not get a straight answer from JC Penny. They owe me an explanation and more importantly I want my money for the work I have done. At this time the owe me $148.00 I am attaching the employment agreement with JC Penny to prove that I was hired by them. Thanks for any help you can give me. Here the person who hired me and he does work for JC Penny. I have verified that fact. Steven Franke HR Manager JCPenney Department Store # 2801 Monday-Saturday: 9:00 AM - 10:00 PM Sunday: 10:00 AM - 7:00 PM Phone Number: (800) 519-9150 Coral Roberts coral_roberts@yahoo.com

JC Penny / screaming television commercial

dawnleyde on 2012-01-31
Who ever approved this commercial should have done some research.. What consumer wants to listen to a bunch of screaming women? Not I. I have to press the mute button on my remote control due to how LOUD this commercial is. Plus, it is running on several TV stations. Boy, JCP must have money to burn in the advertising department. I not only find this commercial loud, it also, in my opinion, protrays women in a poor light. Shame on JCP! I will not shop your new program of sale advertising due to this commercial.

JC Penny / Poor service

braden on 2011-08-22
My husband passed away in dec.09.we had credit life on our bill with pennys, our bill was only like 600.00 i mailed them the death certificate, then i faxed them the certificate, still getting calls that i am late on my payments, why carry ins. if its not going to do anything but ruin your credit?i got another call tonight, of course it was from someone that we dont understand what their saying!spanish or something close.if i call them its like starting all over again, this is bull, arent i facing enough right now, do they care, no.

JC Penny / Poor customer service

cdt2137 on 2011-06-22
I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not...

JC Penny - Arizona, Tucson / Defective shoes

pissedintucson on 2011-04-02
I purchased a pair of 75 dollar sketchers in January of this year. They have already started falling apart, so I went back to the store to see if I can get them exchanged for a manufacture defect considering I am still under the 90 day policy. I was told that since I wear my shoes everyday this is not a manufacture defect. They had a manager come down and say that they can’t do an exchange since I have worn them and they will be unable to resell them. I stated that this is a defect to her and same response as the associate. I guess you just can’t teach stupid.

JC Penny - Michigan, mt pleasant / dishonest, didn't keep word on offer

Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount.

JC Penny - Indiana / returned refund

Hello..I'm very upset about what happened w/ my experience at your store!!! I had problems w/ my glasses 3 times.First of all I had them sent back for the wrong prescription..2nd I had them sent back again for a scratch on the len's and a len's that was bowed.At that time they sent me a $25.00 gift card for my problem's.So the last time was that the glasses had another scratch on them and then asked for a refund!! They in turn refunded me but had the audacity to take off the $25.00 that they had givin me for the issues I went thru.!!I'am shocked at how much I had to do...

JC Penny - Florida, Miami / email saying 1000.giftcard

as a good custermer it is awful that your name is front of trickery. I filled w/all kinds of personal stuff. I was thinking about grand kids in St.Pete, they do not have much. completed your application & it says Im not eligable. What is that I did everything it said. pls send my gift card this is not right. Someone has sent you a WAL*MART Gift Card! From: Congratulations! <certificateslwf@weatherwebservice.com>Add to Contacts To: id50618338@weatherwebservice.com -------------------------------------------------------------------------------- Receive a $1, 000 Walmart Gift Card! Take a brief...

JC Penny - California / faulty design

I bought the Sydney Daybed & Trundle from JC Pennys on 2/24/08. The bed has a back slat 1"x4" 8 ft long that is the manin support for the mattress slats on the back of the bed. My daughter had a friend over so the trundle portion was in use. During the night the back slat snapped in two and the bed center crashed in on my child. Luckily she is 5'5" and 115 pounds and not a toddler. She was stunned and suffered some brusing but a younger child could have been severely injured. I spoke with JC penny Customer relations and they do not stand behind the product. They were like oh well you have...

JC Penny - Georgia / Employes

monta on
WOW!!! Treated so bad!!! Before leaving the mall, through JC PENNYS we bought a drink. My son dropped the drink by the bathrooms. While I was trying to clean it up, a worker said to me so ugly, DID U CALL ANYONE TO CLEAN THIS UP, as I was on my hands and knees, with 4 children, she walked over me and said on the speakers, ugly again, that someone needed to come clean up a spill. Then a "manager", said while I was on my hands and knees, I guess here is the spill...allowed to me clean it up while people where literally walking over me, even when I said that person just kicked me...Then when I said something about the lady being so rude to me, he shrugged his shoulders at me. I will NEVER go shopping here again!!!

JC Penny / withdrew $9.95 with out notice

I orderd from JC Penny on line so I don`t have any address and I`ve just noticed after paying my bill that they went in my account for another 9.95$ Showing it was SB Fun Family rewards and I never received any notice, I would like to now if I can have my Money back . my e-mail is danielle3089@msn.com the only proof I have is from on-line banking if you would like it please let me know and I will send it to you. I am not very pleased that they go into your account with any further notice I can only imagine what else they can do. They should not be legal. Thank you for looking into this for me, Danielle

JC Penny / Demographic Discrimination

I placed an order for an item of clothing at JCP. I then received an E-mail notification that the item was on backorder. I later looked at the JCP website and the item was still shown in the color and size that I wanted; however, I was notified that the item was low stock and then asked for my zip code. After entering my zip code, I was then notified that it was not available. I callediInternet orders customer service and inquired as to why my zip code mattered, and why if the item is available in the correct size and color, it could not be shipped to any zip code? I asked if JCP i...

JC Penny / Credit Card

I was just called by someone who spoke a foreign language (sounded like someone from India or similar culture) who had an inquiry into my crdit card he claimed I had with JC Penny. I never applied for a credit card with that company and I do not have any business dealings with that credit card. My husband and I often receive calls and mailings from supposed credit card collection agencies about credit cards they claim are in arrears and apparently have our social security card numbers, etc. We do not have the cards they have listed nor do we pay anyone with nonsense claims that we "owe" them...

JC Penny - Colorado, Colorado Springs / Management

Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts. Yesterday I looked into my closet and decided it was time for new suits. Being economically stingy as I am, this meant my bi-yearly trip to my “local” JC Penny’s, which, as I stated above, is 63 miles away. In the past this has been a mutually satisfying relationship: I give them my money and they provide a suit I can...

JC Penny - Illinois / Misleading Advertising

AND NEVER ORDER FROM THEIR CATALOG. They didn't offer the items I wanted in the store, but said they were available online. Even though I planned to order online, since I was in the store already I decided to buy the new ($3) catalog since it came with a $5 coupon "good for catalog orders or orders from JCPenny.com". Unfortunately when I placed the order online, the promotion code didn't work, so I called customer service. They said the code was not for $5 off, but instead for free shipping. So I said great, give me the free shipping. They said it had to be for items from the catalog...

JC Penny - Oklahoma, Oklahoma City / ring sizing

My son purchased a ring for me for my 60th birthday. I took the ring back to the store to have it sized(they only sell size 7 rings)for my index finger. I ask if I could bring my own gold in so they would not have to stretch the ring, I was assured that they do not stretch but they add gold to the ring to enlarge it. I went to pick up the ring and the band was so thin it was like a wire around my finger. I refused to accept the ring becasue I knew from personal experience that it would bend very easily as thin as it was. Jc Penny agreed to rectify the problem by adding gold to the ring to make...

JC Penny / bogus coupon

I received a coupon from JC Penny before the holidays. It stated that if you spent $20. or more you would receive $10. off. I went out of my way to stop at the store to do some Christmas Shopping and use the coupon. I picked up my stuff and went to check out. The cashier was very quick to point out that the coupon was not valid for any of the items I had. I then read the "micro" fine print. Virtually every department was listed on the coupon as being exempt from accepting the accepting the coupon. It was not even worth the paper it was written on. I know I should have read it prior to going...
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