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Intelius Complaints & Reviews

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Intelius - confidential information

Posted: 2011-07-29 by    tracie sandin-osvold
Complaint Rating:  100 % with 2 votes
I noticed on the web that age and places of residence was freely publicly displayed. I would would like it removed from the web as it is confidential information with a privacy act. I have been stalked and harassed and do not appreciate this. I have consulted with my cousin who is part of the police force and he mentioned that this type of information is confidential and should not be freely publicly displayed and it normally is accessible on the web for a nominal fee. Please remove age and places of residence from the web.
tracie.sandin-osvold@spps.org...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Intelius - Fraudulently signed me up for $19.95 per mo identity protection

Posted: 2011-07-05 by    cayen
Complaint Rating:  100 % with 1 votes
All I did was order a background report. They signed me up for an identity protection package that I did not order!

I pride myself in being very vigilant and usually very good at spotting scams and shady loopholes for getting suckered into such subscriptions, but they obviously did a very good job of burying it into the 'Legalese' of my purchase.

I would suggest not even doing business with them since it's not apparent at all where this little 'catch' is in the order process. I am disputing this with my bank and am going to report them to the...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Intelius - unauthorized money withdraw

Posted: 2011-06-05 by    cbangeleyes57
Complaint Rating:  0 % with 1 votes
they have taken close to 100.00 out of my account without authorization. I can't get in touch with anyone to stop any more withdraws, any advise? I am going to involve my attorney i guess....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Intelius - Arizona, Phoenix - Fraudulent Charges continue

Posted: 2011-05-31 by    CSword
Complaint Rating:  100 % with 1 votes
Signed up for Search program on a month, one time basis, and did one search on the first day. Didn't use it again. They have charged my credit card for two more months on the 30th of each month without my authorization. I have tried to contact them with no results or response to email. I have contacted my bank and they said that I need a negative response, in writing before they can take it off my account. How can I get a response, in writing, if they don't respond?...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Unauthorized Charges

Intelius - Deceptive business practices

Posted: 2011-05-17 by    scott5150
Complaint Rating:  0 % with 0 votes
They offered a 99-cent special on a reverse phone lookup, which I paid for with my credit card. In making this purchase, their web site kept trying to push me into a monthly service subscription for $19.95/month. I thought I had succeeded in purchasing the 0.99 search without signing up for the monthly charge, but, you guessed it -- they charged my CC $19.95.
Called their customer service (did not experience any long wait time, at least). Service rep told me that the fee could not be refunded (as I had "agreed to the terms of the subscription"). After getting nowhere with telling...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Intelius - New Jersey, East Brunswick - cancellation of free trial

Posted: 2011-04-25 by    Donna Malanaphy
Complaint Rating:  0 % with 0 votes
I have been trying to cancel with intelius since last friday 4/22/11 and have been unable to do so. They are telling me in order to cancel I need to pay a fee of $49.95 which is absurd! You should not have to pay to have a trial period cancelled. they are refusing to to put my funds back on my debit card. I want them to return my money back on my greendot mastercard immediately without me having to pay a uncalled for cancellation fee. I will be calling the better business bureau on this company if my funds are not returned to me by thursday 4/28/11. I need someone to help me retrieve my funds asap....
Complaint comments Comments Complaint country United States, New Jersey, East Brunswick Complaint category Internet Providers

Intelius - Fraudulent Charges

Posted: 2011-03-17 by    Stefanieroe
Complaint Rating:  100 % with 2 votes
Intelius submits recurring fraudulent charges to your account on a monthly basiI used Intelius one time to purchase a "report." Since that time, the company has submitted numerous monthly charges to my bank without my knowledge or permission. There is no way to redress this situation; when you try to get in touch with someone from the company there is no way to reach them. And so the charges keep coming and coming with no recourse...and thats the way it goes. on and on and on. And the company does this to numerous other people, from what I see on the internet. They should be shut down...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Intelius - Scam artist

Posted: 2011-02-24 by    Jstrong11
Complaint Rating:  100 % with 1 votes
I was charged for three months $19.95 after looking up one phone number for $4.99. They said I signed up for a monthly 100 checks for the $19.95?? Who does that?? 100 checks a month??? really??? In the end no refund??? Scam artist at its finest...

I only wanted to find a friend back in December, and now in Februaery I notice that they are still charging me a $19.95 fee? They are idiots, and I recommend that you tell everyone that you know about this companys shady tactics. How is it that they are not under investigation??? If you rob someone on the street you will most likely go to...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Intelius - unresponsive

Posted: 2011-02-19 by    cottagedweller
Complaint Rating:  100 % with 1 votes
Intelius has been unresponsive to my request to remove my personal information from their website. They request "verification" of said personal information, but provide no guarantees they won't just use this verification to further harrass me and invade my privacy. Careful - this is likely a scam!!!...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Intelius - Bogus information provided

Posted: 2011-02-14 by    jim678
Complaint Rating:  100 % with 1 votes
Investigators in my firm use Intelius at times. We have found that Intelius rarely has
up to date or accurate information on the owner of a given phone number. This inaccurate information has thrown investigators off track, put them on the wrong track
and created weeks or months of additional investigation. Although their reverse phone
search ads give you the impression you will get a name, address etc., that seldom happens. They appeare to be getting more and more blatent. Here is what they provided
on several recent reverse phone searches. 1. The oowner of the phone...
Complaint comments Comments Complaint country United States Complaint category Other

Intelius - Watch out! Deceptive marketing

Posted: 2011-01-25 by    Elias
Complaint Rating:  0 % with 0 votes
I used this company for a one time look up. I missed that somewhere hidden in the web page, I was signing up for a bogus "identify protection" Missed that they were charging me $20 a month. When I noticed the charges I was working in Africa was unable to cancel fior three months. Never would have signed up for ID protection and don't even want this company to have any information about me. From talking to them, they are usedto this sort of complaint. Am disputing the chrages through my credit card company. These people are deceptive and should be stopped!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Intelius - New York - unauthorized charge to credit card

Posted: 2011-01-24 by    toby119c
Complaint Rating:  0 % with 0 votes
I went on the intelius web-site as a favor for a friend. It was the $1.95 special, cancel anytime. We found no real useful information, so I immediately canceled, yet a $19.95 charge is on my VISA. I didn't authorize this and when I call their number, I get a series of messages and never get through. Beware of this fraudulent company!!!...
Complaint comments Comments Complaint country United States, New York Complaint category Credit Report Websites

Intelius - Indiana - un-authorized charges

Posted:    rszablewski
Complaint Rating:  0 % with 0 votes
******BEWARE******** do not subscribe to this service... they will continue to charge your account for unused service, and even after complaint and cancel, they would not refund charges. THIS IS A SCAM !!! I had to call customer service at 5AM just to get a "real person" to speak to....
Complaint comments Comments Complaint country United States, Indiana Complaint category Unauthorized Charges

Intelius - Wisconsin, Milwaukee - Ladrones.

Posted:    Chihuahua13
Complaint Rating:  100 % with 1 votes
Desgraciadamente abri una menbresia con intelius, supuestamente era por 5 dolares aprox. los primeros 7 dias, no lo recuerdo muy bien x q ya hac como 3 meses d eso. Hable antes d los 7 dias para cancelar x q supuestamente si cancelaba en ese tiempo no me ivan a hacer ningun cargo, y todo estuvo muy bien, m cancelaron la membresia, pero hasta la fecha m siguen cobrando d mi tarjeta 20 dolares mensuales y hasta 2 veces por mes. Ya he hablado 2 veces para cancelar y supuestamente todo esta arreglado pero me siguen quitando mi dinero. No se como hacer para partar esto....
Complaint comments Comments Complaint country United States, Wisconsin, Milwaukee Complaint category Other

Intelius - Fraudelant Charges

Posted:    danysmom
Complaint Rating:  0 % with 0 votes
I used their service to look up one #. The site clearly said that one # would cost me 4.99. As soon as I clicked OK my bank (who emails me with every transaction) emails me and I see a charge for the $4.99 AND 19.95. I immeidately contact their customer service-which is the rudest by far. They advise me on how to cancel the membership and that I will receive a refund. its now a week later and instead of a refund I get another charge.
PEOPLE DO NOT USE THIS COMPANY!!! They scam and take money out as soon as they get your card info....
Complaint comments Comments Complaint country United States Complaint category Other

Intelius - Washington, Bellevue - Cannot Delete Account

Posted:    Consumer_Beware
Complaint Rating:  0 % with 0 votes
Intelius charged my credit card without my authorization through a company namec ValueMax. Fortunately ValueMax returned what they took from me but now I cannot delete the account that I have set up with Intelius. After speaking with a supervisor, she claimed they are unable to do that for "tax purposes" which is totally ridiculous. No where on their website is there anything telling you how to delete your account. Beware before you give your credit card information to this company. I wish someone had told me this before I used their site for a people search. At least the supervisor supposedly...
Complaint comments Comments Complaint country United States, Washington, Bellevue Complaint category Unauthorized Charges

Intelius - Arizona, Phoenix - Unauthorized charge from checking acct.

Posted:    Debbie L. 4410
Complaint Rating:  0 % with 0 votes
After cancelling my membership and receiving a confirmation from Intelius on Nov. 5th 2010, today 11-23-10 I have found on my checking account this morning when checking it online that they have deducted the $19.95 from my account again. I've tried to call and all I got was a voice message saying they were unable to take calls today and that I could email them. What a head ache just to cancel a membership....
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Other

Intelius - Steals credit card info

Posted:    Tunes2u
Complaint Rating:  0 % with 0 votes
A $19.95 bogus charge showed up on my debit card...it turned out to be Intelius randomly charging on a Sunday, for unauthorized credit check services. Now, I have to file a fraud complaint verbally to the bank. Then when the bank sends me a signature form, I'll need to sign it and return it to the bank. The bank will then investigate (supposedly) and will decide to reverse the charge or let it stand.

The company Intelius gets off scott-free. No wonder they look for trusting fools like us, because no one is going to prosecute them....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Intelius - unauthorized charged

Posted:    ARNIE ANQUILLANO
Complaint Rating:  0 % with 0 votes
To Neil of Intelius customer service

I have called today at spoke to Tim without lastname as he stated that he doesn't provide his lastname and he is the only one in the call center by this name. The issue I am writing about was that Intelliues has been charging my debit card for $19.95 without my knowledge and doing research on my account, I have found two charges from October 15, and for today pending transaction. Tim have cancelled my account and was told that he will credit to me the $19.95 for this pending transaction. I am not interested with any type of program/membership/or...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Intelius - Wrong corporation

Posted:    Samy
Complaint Rating:  100 % with 2 votes
I used a cell phone of a person who I knew the name of and the results turned up two DIFFERENT people who lived in different cities and were not the person I was looking for.

This is totally ridiculous because how can one number turn up two different people who live in totally different cities and none of the results showed the one person I was looking for? I wanted the address of the person but unfortunately I didn't get it through Intelius. Save your money and use another service. You will regret it if you use Intelius.

Total waste of time and money...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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