Intelius
Reviews and Complaints

I was not aware that this would be a monthly charge for a one time find a person's address and location in the United States. I would like to remove this charge from my bank account. Thank you for your immediate attention to this matter. Please do not charge my account for the month of May 2014. Also remove April's charge of 19.95. I cannot afford this monthly charge. If you note, I have used this service one time to locate a person I needed to remit funds.

judy allen
childrenfirst75@aol.com

I have no idea of why this charge was submitted on my bank statement. I want it removed from my account immediately.

I my name is Pierre Massue. One day (the 5 march 2013) I have take your service one time only but the next month you charge me again. I made a complaint to Master card et they tell me to contact you and tell you that I won't to cease all transaction with you. My MBNA count number is [protected]. Please send me back my money for april, may, etc. Pierre Massue [protected]. Excuse my poor English. It is not my languages. Thank you and be sure that you have all my considerations.

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

Intelius is an internet based company. We collect and compile public records and publicly available information. We offer services like background checks, people searches, and phone look-ups. Essentially, we make it easier to locate publicly available information.

It sounds like a membership may have been activated through the acceptance of an offer during the checkout process. Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

[protected] [protected]---- [protected]---- [protected]----[protected]----[protected] I have no Idea where this is from please remove this with a credit to my account, I believe you already have that info. Roberta Sue Mangham. 50.75 total credit

Intelius has been charging my VISA an unauthorized $ 19.95 monthly since FEb 2011. I have no idea why this was ever activated and charged. I am not getting any help from the help line.

We apologize for any challenges you may have experienced in regards to contacting us and would like the opportunity to assist you.

Intelius is an internet based company. We collect and compile public records and publicly available information. We offer services like background checks, people searches, and phone look-ups. Essentially, we make it easier to locate publicly available information.

Additionally, a variety of services are offered during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

I also have tryed to call this scam company no luck ans. service says 5 am.-6 pm. not avaliable Also had to cancel debit card they need to get a honest job real low lifes

This happened to me too - $19.95 charged for the past year. I had never heard of them, or visited their website before. When I called their customer service, they said that they couldn't find the account and someone would call me back.

THIS COMPANY HAS CHARGED MY ACCOUNT FOR 13 MONTHS. I DID NOT SIGN UP FOR THIS SERVICE AND NEVER USED IT
FOR ANYTHING. I SPENT $389.35 FOR NOTHING. WHAT IS GOING ON?

It doesn't matter if you switch cards because I did and they somehow are charging my new card. WTF. I am calling my bank and letting them know. This has to be criminal!

I am being charged $19.95 every month for something from this company. I have no idea what this charge is or where it came from.

I hope you can make them do something about this. Thanks

I heard through the grapevine that my exhusband was in jail so I logged on to Intellius to check it out. They charged me $19.95 for 15 year old information. Now, 2 months later, they have charged $19.95 to my debit card for nothing. I did not authorize a continuing charge. I want it to stop immediately and the current charge to be removed.

Here is the exchange: Subject: How do I remove my information from your site?

Your Message:

I did not sign up for this. I don't know how you guys got my info & charged me. I did not make any online purchases, or sign up for any subscriptions within the past two weeks.

Quick Response related to your Message:

In order for us to suppress or opt out your personal information from appearing on our Website, we need to verify your identity. To do this, we require faxed proof of identity. Proof of identity can be a state issued ID card or driver's license. If you are faxing a copy of your driver's license, we require that you cross out the photo and the driver's license number. We only need to see the name, address and date of birth. We only use this information to process your opt out request. Please fax to [protected] and allow 7-14 days to process your request. We will only process opt out requests received by fax and no request will be processed without complete information (i.e., name, address and date of birth). Requests for opt out will not be processed over the phone or via email.

Sincerely,
Intelius Customer Care

I got charged & tried to file a complaint on the customer service site, but got a message saying that they want me to prove my identity & that I would need to send a copy of my identification card, or driver's license. WTH?! Are you serious? I NEVER signed up for their service. I want to be removed from their data base. I don't know how they got my information & now they want me to send them a copy of my ID card, or driver's license? WTH?! Something needs to be done about this company!

I had a unathorized charge from ino inteluiscom/sb charged on my credit card for $39.95. I didnt run a back ground check on anyone so wy is my credit card getting charged that amount. What a scam.

ino#intelius.co had been taking out 19.95 from my check card for over a year. I got very upset we are retired and can not afford this. I called [protected] spoke to a very nice person I hate to yell at on the phone people but was very angry. I explained to me how this all came about and even though I disagree with how this all came about and lost $240.00 I was able to cancel this charge .

I thought I was paying a one-time charge of $19.95 to get background info on a person. Instead I subscribed to an identity protection package that I did not want or need! This site is very deceiving, but the worst thing is, they will NOT refund any of the money for your monthly "subscription" to something you don't even know about. Don't ever give your credit card number to Intelius!

Intelius has taken $19.95 2x out last month and on 10/5 of $19.95, 10/7 of $19.95, and 10/20/2010 of $19.95 with a total of $59.85 for the month of October. I have cancel so many times, but they keep taking money out of my account. This is not right, they should be STOPPED! I want the total of $99.75 back right now or I will have to take legal action against intelius if I don't get my money back right away. Thxs.

I made a search last month and was charged only one . Was recharged again this month without having made an inquire.

When I typ in my name on google.Sonia Kallman
Census' Bureau from the goverment comes up with 100 of Kallman
I don't think that is right.
I think it comes from Glenview Metropolitan Area Illinoise

Beware when you use intelius.com. When you check out, you are tricked into subscribing to a 7-day trial membership, but you don't know it until you see your credit card bill weeks later. Even if you cancel, you get no refund. Why would you buy a membership anyway? There's no savings unless you use the service more than twenty times a month. Avoid Intelius. com!

EVERY MONTH I AMIntelius.com CHARGED 19.95 FROM . HOW CAN I CANCEL THIS FROM HAPPENING. I WENT TO THEIR WEBSITE BUT DON'T KNOW WHAT KEY TO ALLOW ME TO CANCEL. PLEASE CAN SOMEONE HELP ME?

I did not request Intelius Identity protection. I do not want this service, I want my money back, a copy of your email and my answer is being given to my bank.

funds were taken from my account without my permission.
i would like the amount of $ 80.84 deposited back into my account.
thank u
mrs. maxwell

The information provided was inaccurate. I will be watching my bill to make sure no other charges are billed.

We apologize for any challenges you may have experienced in regards to contacting us and would like the opportunity to assist you.

All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of promotions during the checkout process. It sounds like some of our memberships may have been activated during the purchase of a report. The Identity Protection Membership is activated through the acceptance of discounted pricing for the report. The discounted price selection describes the activation of the Identity Protection Membership, which is initially a seven day free trial. Additionally, the Intelius Premier Membership was activated through the acceptance of a full page offer advertised just prior to viewing the report. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Intelius is a huge violator of everyone’s privacy. The illegally post everywhere people have lived as well as age and relatives. They are a bunch of creeps. Kind of like the book 1984 come to life. No one should ever use Intelius, why would you support someone who is spying on everything you do!

Unauthorized billing. on 8/4 for 9.90. was billed 19.95 0n 8/11 and called. Was credited for that.

I did a background check with Intelius and they gave me a subscription for $19.95/mo for identity protection! A service I never asked for, never authorized! THEY ARE STEALING from consumers! Then they make you wait 20 minutes on hold so they hope you hang up! I am disgusted! I am calling the better biz bureau! How can someone charge you for a service never purchased/authorized, etc... Please beware of these scams and the only reason i chose them was because they were the first to come up under search engines. I hope they get what is coming to them.

My credit card was charges 3 times for protective services which i never authorized. I need protection from these people charging my credit card $19.95 each time.

I used this service once and authorized payment of .99$ on my debit card which they deducted. Then they took $19.95 out this month without my authorization. I want to be refunded this amount ASAP and ensure they close use of my debit card. I have not been able to get them on the phone. Thank you. Susan Polk

I used Intelius for one time transaction just to find a person and the tool is very much user-friendly and easy to navigate. The service fee was charged yet I received an additional $20 charge several weeks later saying I have also purchased a 'Identity Protection Package' which I have never authorized this transaction and the order has never shown in my first transaction.

I called the customer service and it took me about an hour to get through; their customer service rep responded my dissatisfaction with 'there's nothing we can do because it comes along with your first people search purchase; therefore we cannot offer any refund.'

The ridiculous thing is, this identity protection has a totally different order number and if what he said is true, why I did NOT see any indication of this additional charge when I purchased their service the first time!?

Their search tool may be useful, but I am very disappointed about how they used my account info and charge me for something I have not been notified or aware of - I consider this almost like a deceit rubbing customers' money & rights.

I was charged 57.00 for a one time search and then charges for subscription were on my card.I would like to be reimbursed for any extra charges I didnot incure. I want a response asap or I will have my lawyer contact you.Thank you, T.Cummins

I used this service once and authorized payment of .99$ on my credit card which they deducted. Then they charged my visa card $19.95 out this month without my authorization. I want to be refunded this amount ASAP and ensure they close use of my visa card. I have not been able to get them on the phone - waiting 20 minutes! I have sent them emails. Thank you.

Denis Beaumont, New Castle, DE 19720

i have been charged for services for which i have never subscribed for i just choose to take information of one individual and wrap up .now i want my money back and want to unsubscribe asap.
vishal
[protected]

I was charged and paid $4.95 for a valid search that I undertook. However, every month thereafter they have been charging me $19.95 for a subscription service that I did not knowingly authorize. And I don't believe that I have ever actually received anything from them for this. Unfortunately for me it's been going on for 6 months before I noticed it. I have asked AMEX to investigate the billing so at least the last 60 days of charges will be reversed. I tried calling them and got the automated message essentialyy saying " your call is very important to us but we are experiencing a lot of call volume and it will take 20 minutes to get to you so please go to our website...click".

Seems like a scam company! The website looks pretty legit. ...management team and credible board. Surprised that they would be associated with this type of practice. Glad I noticed this before the sum of money got to be too large.

I used Intellius for a people search and they didn't comply with service so was suppose to reimburse me for funds, which they did, But then kept charging my checking acct. for something I knew nothing about $19.95 for three months which kept my acct. in the arrears and now will not make right $80.00 to take care of all overdrafts. For Anyone wanting to use this site, I strongly recommend that you don't for they do not live up to their word. I am on a fixed income they took advantage of me I feel.

We apologize for any inconvenience arising from the use of our service.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Read the thread from tallengordon and his experience with Intelius. Then do what he did. It works!

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

Thanks to this website I have just managed to cancel my Intelius 'membership' - I agree that the way it is done is sneaky in the extreme. I thought I was signing up for a $4 address check, and I suddenly noticed, looking through my credit card bills, that TWO unwanted and as far as I am concerned unauthorised payments, totalling $32 or so, have been taken from my credit card. I am ABSOLUTELY FURIOUS, and I have cancelled immediately, but in my view to do business like this should be illegal - the fact that there were 'continuing payments' was in the smallest of small print, and I certainly didn't understand what I was letting myself in for. Intelius, you should be ashamed of yourselves.

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

We apologize for any confusion and would like the opportunity to assist you.

It sounds like a membership may have been activated through the acceptance of an offer during the checkout process for a report. Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

I did order some info on a property in Buffalo, N.Y. The cost was less than $5.00. They took $5.00 from my account, and then $1995. I did not authorize the $19.95. What can I do to get it back and not have them charge me more? My complaint earlier today was not accurate. This account is!

takes your credit card for reverse look up and then links with 24 protect to charge you ongoing charges of $19-@4 per month without you knowing.

Been burned by intellius. After reading the complaint board, this seems to be a common occurence. I am an attorney and I'm putting together a legal action against this company. If you reside in New Jersey and have had problems with this company, contact me at [protected].

I too have been scammed by them. I can't get them to stop charging this amount! When you call them, they tell you that you could be on hold for up to 20 minutes! And then they cut you off. I can't get an answer by email either. I am dipsuting these charges but who knows what will happen with these charges.

I have unauthorizied charges of $19.95 on my bank account that I never signed up for after using Reverse cell phone lookup service. DON'T us Intellius for anything if you don't want to be charged without your permission. Thanks.

I had an agreement with Netspend, a monthly $9.95 fee or $1 per transaction. Last month Intellius deducted $19.95 for "purchase", I didn't purchase anything from them. They did this month too!
If they changed their charges they should've notified us at least.

Intellius signed me up for a so-called "free trial" on an ID theft protection service where my credit card was automatically charged 19.95 per month without my prior authorization.

constantly being charged 10.00 per month since june 2008. even after i finally got through 2 times . these are unauthorzied charges. i want it stopped, and credited back to my account.

i called in several times and why the company charged my credit card because i did not authorize any payment and didnt agree to any membership and they keep charging my credit card

I was looking for information and somehow got signed up for your service.

Please immediately cancel any services you think I joined and refund any charges to my account.

KennethCampbell

OTHER: YELLOW PAGE SEARCHING FOR A PERSONS PHONE NUMBER.

I noticed-- in Monitoring my Chase Mastercard--that there were unauthorized charges of $19.95 debited to my account on 12/30/2010. I have no idea what this would be for, and did not AUTHORIZE ANY transaction
to anyone for this amount. I called the phone # for this account, and learned that this 'SB Family Fun Rewards '--is some program handled/offered by JCPenney CO. --I HAVE NOT PURCHASED, NOR DONE BUSINESS IN ANY WAY WITH JCPENNEY FOR OVER 6 YEARS !
The only thing it says on my Chase Mastercard bill is a charge of $19.95 from: Int*Intelius SB
with a transaction # 55432860364000258076545 ---no other explanation is given.
I WANT MY NAME REMOVED IMMEDIATELY FROM THIS UNSOLICITED 'PROGRAM' ( WHATEVER it is ) AND I WANT THIS CHARGE REFUNDED TO MY CHASE MASTERCARD IMMEDIATELY.

I was monitoring my bank statement and noticed I was charged $19.95 twice, once on the 3rd of January 2011, and again on 5 January 2011 for the INT*INTELIUS SB, the People Search program. I have not done any searches there since I first joined. I have cancelled my membership, however I don't understand the extra $19.95 charge.

I signed up to do a background check on one person. Now they are charging me a monthly fee and I have no means to log in and turn it off. I tried to log in with the account information I used when i signed up for the one time check but that does not work. HELP!

I have been charged too, please how can I have my money back?

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

I have also been charged 19.95 twice within a week of each other! I did go to another site to look up some infor mation for free, supposedly, and somehow Intelius got involoved! Their information, Intelius, wasn't even usefull! What type of scam is this and why hasn't there been any legal action taken? hogboss55

i truly agree same thing here g.potts

Naveen Jain is the founder of Intelius. His company rips people off through various techniques (internet pop up ads etc.). Once they have your info, the only way to stop their repeated bogus charges is to call your card issuer and submit a Declaration of Unauthorized Use. You must specify the exact charges that were fraudulent by attaching copies of your statements, then your bank gets to decide if they want to credit your account or not. Even though Intelius is clearly a company that depends largely on fraudulent charges for undesired services, it turns out that many companies, including Apple (iTunes) and Microsoft and many other "legitimate" companies generate lots of fraud complaints to credit card issuers. As such, MasterCard and Visa et al seem unlikely at this point to reject Intelius charge requests. One may always write to Naveen Jain and tell him what you think of his garbage company and their unethical business practices: naveen@intelius.com. Or you could send him a letter to his home at 8206 Overlake Drive W, Bellevue, WA.

I paid somewhere around $4.95 for a reverse look up on one occasion. I immediately cancelled the service after and was charged $21.67 on my last credit card statement. When I called Intelius to look into this, they said their hours started at 5:00 A.M., but no one responded. I am very frustrated.

this company took $19.95 from me. I have no clue what is the company it is. and i really want my money back

I was charged $19.95 by Intelius SB on my credit card. I have never authorized this charge. The phone number [protected] WA is disconnected. These people are crooks. Always verify your statement carefully.

The company charged my credit card without any service required by me. It is commercial crime, some US authority should take action against this company as it does affect the reputation of USA business trading

those looks like you selected a promotional price that got you subscribed to a membership. most likely you also have a .99 cents. even better, read the emails you've been getting from them.

Asked for one time look up for phone number, which i never got. Now they are billing me every month for the months of April, May and June. Can i pleas get my money back.

I looked up an address & phone # on behalf of a friend to locate his grandson in Alaska. I was charged for that and now I am getting charged every month $19.95 for nothing. I did not sign up for life. I only asked for one address/tel#. How do I get this to stop?

This company / these people have been taking money out of my account for 3 months now. I dont know how to get hold of them as I live in Hong Kong, and i cant find anywhere on their website that I am able to get in contact with them. What do i do and how do i stop it?

I requested that Intelius do a (1)one time only search for a relative, for whatever the service charge was at the time, and now they keep billing twice a month for a service I'm not even utilizing, I would like for these surcharge fees to cease, and for the funds that were/are being taken after that formal initial request to be immediately reimbursed to my account.

I used this company to get an address. Now I find I am being billed $19.95 a month for service I don't want. How do I get rid of this charge?
Grandon E Tolstedt
tfirstscout @aol.com

I thought I got scammed to but whenI called my bank they told me there was nothing they can do about cuz it does tell you that once you do the one time fee they automaticlly sign you up for the 7 day free trail and to cancel before then or they will charge you the 19.95 a month. SO ALWAYS READ EVERYTHING BEFORE YOU GIVE OUT YOUR CREDIT/DEBIT INFORMATION! This is what it says before you hit the continue button. Read Below!

Offer and Continuous Renewal Details:
By clicking the "Continue" button you will activate your trial membership and get access to the great benefits that Identity Protect has to offer. The membership fee of $19.95 plus tax where applicable per month, will be charged/debited by Intelius.com to the credit/debit card you enter today after your 7-day trial and then automatically charged/debited each month at the then-current monthly membership fee so long as you remain a member. If you wish to cancel during your 7-day trial, you can either cancel by calling us at [protected] or visiting the “MyIntelius” section of the Intelius.com website. Within the first 7 days - you will have paid nothing and owe nothing. After the 7-day trial you may also cancel your membership at any time by calling us or by visiting the website. Either way, if you cancel you will not be charged for future monthly fees. If you use a debit card today and you do not cancel within 7 days, beginning on or after 7 days from now, your monthly membership fee for Identity Protect will be automatically debited each month on or about the same date from the checking account associated with your debit card so long as you remain a member. If you use a credit card, it will be charged similarly each month. Identity monitoring begins the Sunday following your enrollment. Therefore, in some cases, identity monitoring will not be a part of your free trial. Intelius and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses, as defined by federal and state law.