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Fitness 19 Complaints & Reviews

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Fitness 19 - Out of Business - No Refund

Posted: 2014-09-29 by    hedges
Complaint Rating:  100 % with 1 votes
I have had a membership for over 1 year. I went to the facility this morning, and the doors were locked. A sign from the landlord indicated the tenant has not paid rent. No notice to customers! What a joke. I will immediately cancel via my bank any EFT. I tried local number and corporate headquarters phone numbers. No answer locally and "disconnected" at headquarters. What an unprofessional organization.
Fitness 19 Corporate Office Headquarters
8110 West Union Hills Drive
Glendale, Arizona 85308 USA
Corporate Phone Number: 1-623-825-5900
Customer Service...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Fitness 19 - California, Huntington Beach - Refusal to Cancel/Overcharges

Posted: 2014-09-19 by    AmandaMichelleDavis
Complaint Rating:  0 % with 0 votes
I wanted to cancel my membership after I had paid two months ahead of time with promise they'd be open by the end of the month and they had even taking money out when their gym wasn't even open. When they did open no notice or anything was sent out notifying me either. It has now been over a year of them refusing to cancel me out unless I take time off of work to go in during the time their manager that does cancels is there. Which is about a four hour time period. In January of 2014 I enough was enough. They had triple charged quite a few customers accounts that month, they also refused...
Complaint comments Comments Complaint country United States, California, Huntington Beach Complaint category Fitness Centers

Fitness 19 - REFUND

Posted: 2014-03-17 by    Sandra Houlihan
Complaint Rating:  0 % with 0 votes
I SIGNED UP SEPTEMBER 2013 AT THE FITNESS 19 GYM IN VICTORVILLE...TO WORKOUT AT THE HESPERIA LOCATION WHICH WAS OPENING IN DECEMBER 2013. THE 3RD WEEK OF JANUARY 2014 I SIGNED UP FOR A PERSONAL TRAINER TO BEGIN ON FEBRUARY 7, 2014...AS IT TURNS OUT I INFORMED FITNESS 19 (HESPERIA) BY LETTER (PER THEIR REQUEST) THAT I WILL NOT BE USING A PERSONAL TRAINER AND I ASKED THAT THE MONEY THAT WAS DEDUCTED FROM MY ACCOUNT BE CREDITED BACK. I PERSONALLY TOOK THE LETTER INTO THE STORE AND GAVE IT TO RYAN WHO IN RETURN GAVE ME A RECEIPT OF CANCELLATION, LEADING ME TO BELIEVE THE MONEY WOULD BE CREDITED BACK...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Fitness 19 - California, Concord - training

Posted: 2013-07-07 by    celestialbeing67
Complaint Rating:  0 % with 0 votes
The first trainer called my 14yr old son a pussy and told him the girls are laughing at you. After complaining, II was talked into buying more sessions so they can" do it right!" Things seemed ok until the second trainer changed our appointments more than once and then never showed up to train my son! The response i get from mngt...you should have called? well, I'm doing that now" is what i replied!...
Complaint comments Comments Complaint country United States, California, Concord Complaint category Fitness Centers

Fitness 19 - Georgia, Lilburn - Aweful Gym

Posted: 2013-05-21 by    Butterfly81
Complaint Rating:  100 % with 3 votes
Do not join this gym. The management there has no experience in management or in the fitness industry. They are rude to members, things are not cleaned well and machines are not fixed in a timely manor. The person who is in charge of billing is still in high school and has never done this job before. People have seen her painting her nail and reading a book instead of doing her job. There are four managers and two of the four are barely 20. They talk about the members and do not do their jobs. Most of the staff sits around playing on their phones and clueless about what goes on there. The staff...
Complaint comments Comments Complaint country United States, Georgia, Lilburn Complaint category Health & Beauty

Fitness 19 - Unprofessional/Rude

Posted: 2013-05-18 by    P.M.
Complaint Rating:  0 % with 0 votes
The new Manager sucks. Very rude. Been a member there since this location opened and I called my spouse telling him lets cancel because this new manager is not a people person at all. Was on the treadmill and not talking loud at all but laughing at friend I was listening to on the phone. The club was pretty empty. He walked up to me and told me no talking on my cell phone while on the machine. I don't have a problem with following rules but there are no signs on the walls stating this. People have been talking on there phones since the start of this club. I was not talking any louder than if...
Complaint comments Comments Complaint country United States Complaint category Fitness / Exercise Equipment

Fitness 19 - Missouri, St Louis - Continuous Billing Practices

Posted: 2013-04-15 by    MLWashington
Complaint Rating:  0 % with 0 votes
Watch out if you sign up to have monthly fees deducted from you account. I canceled my membership and they still charged me their "yearly" fee after I canceled. I canceled because of hygiene odors, equipment worn and kids running around....
Complaint comments Comments Complaint country United States, Missouri, St Louis Complaint category Fitness Centers

Fitness 19 - California, Mira Loma - Keep billing after cancellation

Posted: 2012-12-17 by    JalehKitty
Complaint Rating:  100 % with 2 votes
Went into the gym to cancel our memberships, and was told by the desk twirp that they could only be cancelled in writing. I said, fine - please give me some paper and a pen. Twirp says it has to be a mailed letter. Somehow, I doubt the legality of this, but since he was refusing to receive my handwritten cancellation, what choice did that leave me? We were trying to take care of this while we were in the area. Couldn't really use the gym anymore since we moved, and had not been there for several months. I called the gym the following week (before monthly billing) and spoke with the "billing...
Complaint comments Comments Complaint country United States, California, Mira Loma Complaint category Fitness Centers

Fitness 19 - Michigan, Livonia - Overcharging/ Poor customer service

Posted: 2012-12-11 by    shelinmich
Complaint Rating:  100 % with 1 votes
This particular fitness francise has ripped me off for over $540.00! I was harrassed one morning while working out and I was asked if I wanted a free fitness assessment. Well, after the trainer showed me a few exercises, he proceeded to persuade me into signing up for a monthly training aggreement that I could not afford. My first work training with him, he worked me like I was a professional athlete and I hurt my shoulder. He said that if I quit, I am just a "quitter" like half of his clients. I made the most of my training and when I knew that I could no longer afford it, I told my trainer...
Complaint comments Comments Complaint country United States, Michigan, Livonia Complaint category Fitness Centers

Fitness 19 - Illinois - Over charging

Posted: 2012-10-25 by    Jeremy Swanned
Complaint Rating:  0 % with 0 votes
This gym constantly over charges members, bills members an extra $19 once a year without notice, and after canceling they continue to bill. Some clubs shut down without notice and DO NOT refund any member their monthly bill and also DO NOT refund prepaid personal training. Very bad business and no corporate numbers.
This is the CORPORATE NUMBER- 253-639-1920
CORPORATE FAX - 253-639-1927

Call and fax all complaints. Something NEEDS to change!
I do not recommend this gym!...
Complaint comments Comments Complaint country United States, Illinois Complaint category Fitness Centers

Fitness 19 - Colorado, Westminster - Service

Posted: 2012-09-15 by    Kevin R D
Complaint Rating:  0 % with 0 votes
More worried about bottom line than their clients. After joining my first FREE session was more of a sales job than a training session and they even counted it as a session, never even touched a machine. I set up some training session's and after giving them the schedule I wanted to work with he set me up with a trainer that worked different days and time (way to listen to your clients Keith). After buying $300.00 worth of personal training I called the GM Keith a couple of weeks later to ask him what my options were after a heart condition came up, the first thing out of his mouth was "they...
Complaint comments Comments Complaint country United States, Colorado, Westminster Complaint category Fitness Centers

Fitness 19 - California, San Clemente - keep getting charged after cancellation

Posted: 2012-07-25 by    Marcia Pooler
Complaint Rating:  33 % with 3 votes
I canceled my membership after getting Silver Sneakers (which is free). Mike, the manager, put my membership on hold instead of cancelling. After 6 months, I am being charged again, so I advised my bank that these were unauthorized charges. Now, Mike is threatening me with a collection agency. I am unable to use a gym at this time due to a broken back. Do you think this matters to him? Fitness 19 is a ripoff....
Complaint comments Comments Complaint country United States, California, San Clemente Complaint category Scam & Fake Checks

Fitness 19 - New Jersey, Kandal park - Disrespective behavior against religion and culture

Posted: 2012-07-22 by    Techniquest
Complaint Rating:  0 % with 0 votes
If you are Asian or Muslim please cancel you member
Ship from fitness 19 Kandal Park NJ . I went their to freeze
my account due to month of Ramadan owner of the. Place
said he have no consideration of this month and any culture.
I am member since 2005. Owner don't want to give me his
name and told I don't like you people and get out from my
place. He hate Asian and Muslim people in his place. I strongly
urge not to go their. The gentleman have very
disrespective behavior....
Complaint comments Comments Complaint country United States, New Jersey, Kandal park Complaint category Fitness Centers

Fitness 19 - Poor service

Posted: 2012-07-17 by    pville
Complaint Rating:  100 % with 2 votes
The management team at the Pflugerville Fitness 19 is completely rude, incompetent, unacceptable, unskilled, inept and the list goes on and on. Don't waste your money as they care less about you then they do about gum on the bottom of their shoe....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Fitness 19 - Georgia, Lilburn - will not refund even when services have not be received

Posted: 2012-05-29 by    ChCaWa
Complaint Rating:  0 % with 0 votes
I became a member at the beginning of 2012. I liked the place even though customer service was lacking, I wasn't going there for the customer service. I received a free session with a personal trainer and decided to do the "limited time offer" of 5 sessions with a personal trainer for $99. I told them who I preferred to work with and was told the person would call to set up the appointment. Three months later, no phone calls, no nothing. I contact them about a refund since I haven't received any services. I was informed that they only do refunds for 7 days. He tried to offer...
Complaint comments Comments Complaint country United States, Georgia, Lilburn Complaint category Fitness Centers

Fitness 19 - Texas, San Antonio - Poor Trainers

Posted: 2012-05-28 by    SA Gym
Complaint Rating:  0 % with 0 votes
STAY AWAY FROM THIS GYM! I go to the gym in the mornings during the week. The trainers that work there are holding food in a bowl in one hand while "training" people. How unprofessional is that? I went to the manager and told him. He has not done a thing about it. It used to be one trainer in particular, but now they all do it. If you are looking for a gym, keep looking do not stop to this one. There isn't a single person working there who acts like they have worked in a professional business before....
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Fitness Centers

Fitness 19 - California, Riverside - Rip Off

Posted: 2012-05-10 by    thetiger
Complaint Rating:  0 % with 0 votes
this is the worst place to give your credit card info to. they will keep charging it even when you want to cancel. I joind in april 2011 before they were to open in June 2011 they did not open unitl 2 nd week of july 2011 and when i went one time I said this place is a dump and small, My house is bigger than this place ! I turned in a letter the next day saying I wanted to cancel and like the contract said I had to and that I had 5 days to cancel. they did not want to honor it and lied to me and said the were open more than 5 days. which was not true because I called to see when they were opening...
Complaint comments Comments Complaint country United States, California, Riverside Complaint category Fitness Centers

Fitness 19 - Nevada, North Las Vegas - Still charge after you cancel

Posted: 2012-05-02 by    North Las Vegas
Complaint Rating:  100 % with 1 votes
I was a member of the local Fitness 19 for 8 years, but I had to cancel because of personal physical problems. I was told if I canceled before the 15th of the month, that I would not be charged for the following month. Sure enough, I was charged anyway for an extra month even though I canceled on the 15th. How can I be charged for not using the gym, especially when I am physically unable to use the gym. Seems highly immoral and unethical to me....
Complaint comments Comments Complaint country United States, Nevada, North Las Vegas Complaint category Unauthorized Charges

Fitness 19 - California, Upland - assaulted on gym property

Posted: 2012-04-08 by    Berwyn Dude
Complaint Rating:  0 % with 0 votes
I was assaulted by another member of this gym on my first day there. The management did not call the cops nor did they kick out the person who hit me in the face. In hindsight, I should have called the cops and sued both the gym and the "crazy guy" who actually laid hands on me. This gym is a joke and should be avoided if you like to workout and not fight at the same time. The assholes who work there are useless and the gym equipment is sub-par at best....
Complaint comments Comments Complaint country United States, California, Upland Complaint category Fitness Centers

Fitness 19 - California, San Clemente - RIP OFF keeps pulling money from account

Posted: 2012-02-21 by    Mary A.
Complaint Rating:  0 % with 0 votes
THIS GYM IS A COMPLETE RIP OFF THE MANAGER MIKE IS A TOTOAL JERK AND CON ARTIST... HE KEPT TAKING MONEY OUT OF MY ACCOUNT FOR VARIOUS CHARGES LONG AFTER I LEFT THE GYM... DO NOT GO TO THIS GYM THE CUSTOMER SERVICE IS HORRIBLE AND YOU WILL LOSE A LOT OF MONEY IF YOU DECIDE TO LEAVE....
Complaint comments Comments Complaint country United States, California, San Clemente Complaint category Other

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