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Fitness 19 Complaints & Reviews

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Fitness 19 - California, Victorville / Being sent to collections?

Re
Reviewer10314 on 2015-08-26
I signed up for a membership with Fitness 19 in 2012 with a brand new location in Victorville, CA. I ended up moving before they ever opened. I cancelled my membership in writing as requested and I have been getting text messages for the last 3 years that I have a balance due and I need to call 760-669-1319. Every time I have called the line is busy. Every single time. It's not August 24, 2105 and I just received a text that I am being sent to collections. I have NEVER even stepped foot in the gym. I never paid any dues because I cancelled my membership. Here we are 3 years later and I cannot reach anyone at corporate or the local gym in Victorville, CA to address this issue. I'm furious.

Fitness 19 / Poor management

Ca
Camelowitz on 2015-04-22
I have been a member of this gym since it opens I have seen it have its highs and its lows, numerous managers, young immature workers, cleaning issues, opening issues etc. We are at a new low...no toilet paper for 3 days no paper products for hand drying. When asking the young lady who does the accounting she said someone has gone after it. Now a sign is on the management door saying dont ask about toilet paper anymore!!! this girl is rude and a schnit always has been. Really???????

Fitness 19 / Rude

12
120178 on 2015-04-16
I been a member of this gym for 3 years .. But the new staff are really Rude. The child care is unprofessional all the girls do is be on there cell phone will your child is getting injured and crying. Best choice I made is switch to the new fitness connection on Louetta rd.

Fitness 19 - Texas, Spring / Dress code in gym

Am
AmandaWilson15 on 2015-01-31
Joined the location at cypresswood and steubner airline for the purpose of my son doing off campus PE for Klein High School. Prices were reasonable but the gym is tiny and the people working there all look like they are about 12 years old. No one ever seems to know anything if you have a question. If you like the kind of gym where you can go and stare at a bunch of punk black kids who run around with their underwear hanging out of their pants, THIS IS THE PLACE FOR YOU!!! I complained several times to several different managers about this issue but nothing ever gets done. They just overlook it...

Fitness 19 / Out of Business - No Refund

He
hedges on 2014-09-29
I have had a membership for over 1 year. I went to the facility this morning, and the doors were locked. A sign from the landlord indicated the tenant has not paid rent. No notice to customers! What a joke. I will immediately cancel via my bank any EFT. I tried local number and corporate headquarters phone numbers. No answer locally and "disconnected" at headquarters. What an unprofessional organization. Fitness 19 Corporate Office Headquarters 8110 West Union Hills Drive Glendale, Arizona 85308 USA Corporate Phone Number: 1-623-825-5900 Customer Service Number: 1-623-825-5900

Fitness 19 - California, Huntington Beach / Refusal to Cancel/Overcharges

Am
AmandaMichelleDavis on 2014-09-19
I wanted to cancel my membership after I had paid two months ahead of time with promise they'd be open by the end of the month and they had even taking money out when their gym wasn't even open. When they did open no notice or anything was sent out notifying me either. It has now been over a year of them refusing to cancel me out unless I take time off of work to go in during the time their manager that does cancels is there. Which is about a four hour time period. In January of 2014 I enough was enough. They had triple charged quite a few customers accounts that month, they also...

Fitness 19 - California, HESPERIA / REFUND

Sa
Sandra Houlihan on 2014-03-17
I SIGNED UP SEPTEMBER 2013 AT THE FITNESS 19 GYM IN VICTORVILLE...TO WORKOUT AT THE HESPERIA LOCATION WHICH WAS OPENING IN DECEMBER 2013. THE 3RD WEEK OF JANUARY 2014 I SIGNED UP FOR A PERSONAL TRAINER TO BEGIN ON FEBRUARY 7, 2014...AS IT TURNS OUT I INFORMED FITNESS 19 (HESPERIA) BY LETTER (PER THEIR REQUEST) THAT I WILL NOT BE USING A PERSONAL TRAINER AND I ASKED THAT THE MONEY THAT WAS DEDUCTED FROM MY ACCOUNT BE CREDITED BACK. I PERSONALLY TOOK THE LETTER INTO THE STORE AND GAVE IT TO RYAN WHO IN RETURN GAVE ME A RECEIPT OF CANCELLATION, LEADING ME TO BELIEVE THE MONEY WOULD BE CREDITED...

Fitness 19 - California, Concord / training

Ce
celestialbeing67 on 2013-07-07
The first trainer called my 14yr old son a pussy and told him the girls are laughing at you. After complaining, II was talked into buying more sessions so they can" do it right!" Things seemed ok until the second trainer changed our appointments more than once and then never showed up to train my son! The response i get from mngt...you should have called? well, I'm doing that now" is what i replied!

Fitness 19 - Georgia, Lilburn / Aweful Gym

Bu
Butterfly81 on 2013-05-21
Do not join this gym. The management there has no experience in management or in the fitness industry. They are rude to members, things are not cleaned well and machines are not fixed in a timely manor. The person who is in charge of billing is still in high school and has never done this job before. People have seen her painting her nail and reading a book instead of doing her job. There are four managers and two of the four are barely 20. They talk about the members and do not do their jobs. Most of the staff sits around playing on their phones and clueless about what goes on there. The...

Fitness 19 - Michigan, Lathrup Village / Unprofessional/Rude

Pm
P.M. on 2013-05-18
The new Manager sucks. Very rude. Been a member there since this location opened and I called my spouse telling him lets cancel because this new manager is not a people person at all. Was on the treadmill and not talking loud at all but laughing at friend I was listening to on the phone. The club was pretty empty. He walked up to me and told me no talking on my cell phone while on the machine. I don't have a problem with following rules but there are no signs on the walls stating this. People have been talking on there phones since the start of this club. I was not talking any louder than...

Fitness 19 - California, Mira Loma / Keep billing after cancellation

Ja
JalehKitty on 2012-12-17
Went into the gym to cancel our memberships, and was told by the desk twirp that they could only be cancelled in writing. I said, fine - please give me some paper and a pen. Twirp says it has to be a mailed letter. Somehow, I doubt the legality of this, but since he was refusing to receive my handwritten cancellation, what choice did that leave me? We were trying to take care of this while we were in the area. Couldn't really use the gym anymore since we moved, and had not been there for several months. I called the gym the following week (before monthly billing) and spoke with the...

Fitness 19 - Michigan, Livonia / Overcharging/ Poor customer service

Sh
shelinmich on 2012-12-11
This particular fitness francise has ripped me off for over $540.00! I was harrassed one morning while working out and I was asked if I wanted a free fitness assessment. Well, after the trainer showed me a few exercises, he proceeded to persuade me into signing up for a monthly training aggreement that I could not afford. My first work training with him, he worked me like I was a professional athlete and I hurt my shoulder. He said that if I quit, I am just a "quitter" like half of his clients. I made the most of my training and when I knew that I could no longer afford it, I told my trainer...

Fitness 19 - Illinois / Over charging

Je
Jeremy Swanned on 2012-10-25
This gym constantly over charges members, bills members an extra $19 once a year without notice, and after canceling they continue to bill. Some clubs shut down without notice and DO NOT refund any member their monthly bill and also DO NOT refund prepaid personal training. Very bad business and no corporate numbers. This is the CORPORATE NUMBER- 253-639-1920 CORPORATE FAX - 253-639-1927 Call and fax all complaints. Something NEEDS to change! I do not recommend this gym!

Fitness 19 - Colorado, Westminster / Service

Ke
Kevin R D on 2012-09-15
More worried about bottom line than their clients. After joining my first FREE session was more of a sales job than a training session and they even counted it as a session, never even touched a machine. I set up some training session's and after giving them the schedule I wanted to work with he set me up with a trainer that worked different days and time (way to listen to your clients Keith). After buying $300.00 worth of personal training I called the GM Keith a couple of weeks later to ask him what my options were after a heart condition came up, the first thing out of his mouth wa...

Fitness 19 - California, San Clemente / keep getting charged after cancellation

Ma
Marcia Pooler on 2012-07-25
I canceled my membership after getting Silver Sneakers (which is free). Mike, the manager, put my membership on hold instead of cancelling. After 6 months, I am being charged again, so I advised my bank that these were unauthorized charges. Now, Mike is threatening me with a collection agency. I am unable to use a gym at this time due to a broken back. Do you think this matters to him? Fitness 19 is a ripoff.

Fitness 19 - New Jersey, Kandal park / Disrespective behavior against religion and culture

Te
Techniquest on 2012-07-22
If you are Asian or Muslim please cancel you member Ship from fitness 19 Kandal Park NJ . I went their to freeze my account due to month of Ramadan owner of the. Place said he have no consideration of this month and any culture. I am member since 2005. Owner don't want to give me his name and told I don't like you people and get out from my place. He hate Asian and Muslim people in his place. I strongly urge not to go their. The gentleman have very disrespective behavior.

Fitness 19 - Georgia, Lilburn / will not refund even when services have not be received

Ch
ChCaWa on 2012-05-29
I became a member at the beginning of 2012. I liked the place even though customer service was lacking, I wasn't going there for the customer service. I received a free session with a personal trainer and decided to do the "limited time offer" of 5 sessions with a personal trainer for $99. I told them who I preferred to work with and was told the person would call to set up the appointment. Three months later, no phone calls, no nothing. I contact them about a refund since I haven't received any services. I was informed that they only do refunds for 7 days. He tried to offer me the...

Fitness 19 - California, Riverside / Rip Off

Th
thetiger on 2012-05-10
this is the worst place to give your credit card info to. they will keep charging it even when you want to cancel. I joind in april 2011 before they were to open in June 2011 they did not open unitl 2 nd week of july 2011 and when i went one time I said this place is a dump and small, My house is bigger than this place ! I turned in a letter the next day saying I wanted to cancel and like the contract said I had to and that I had 5 days to cancel. they did not want to honor it and lied to me and said the were open more than 5 days. which was not true because I called to see when they were...

Fitness 19 - Nevada, North Las Vegas / Still charge after you cancel

No
North Las Vegas on 2012-05-02
I was a member of the local Fitness 19 for 8 years, but I had to cancel because of personal physical problems. I was told if I canceled before the 15th of the month, that I would not be charged for the following month. Sure enough, I was charged anyway for an extra month even though I canceled on the 15th. How can I be charged for not using the gym, especially when I am physically unable to use the gym. Seems highly immoral and unethical to me.

Fitness 19 - California, Upland / assaulted on gym property

Be
Berwyn Dude on 2012-04-08
I was assaulted by another member of this gym on my first day there. The management did not call the cops nor did they kick out the person who hit me in the face. In hindsight, I should have called the cops and sued both the gym and the "crazy guy" who actually laid hands on me. This gym is a joke and should be avoided if you like to workout and not fight at the same time. The assholes who work there are useless and the gym equipment is sub-par at best.
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