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Fitness 19 Customer Care Service

Fitness 19

160 Market Place
San Ramon
California
United States - 94583

Customer Support Phone Numbers

 

Fitness 19 Complaints & Reviews

Fitness 19 - Colorado, Thornton / Membership fees and cancellation policies

Br
Brittney Rivera on Aug 15, 2016
When initially signing up for fitness 19 me and my daughter were under the impression that we were just going to do a 6 week personal trainer session now the owner Matt said he would give me a good deal in which i went ahead and signed up. 2 weeks into our training i can no longer get...

Fitness 19 - California, Orange / Harrassment and bullying, fraud and abuse.

Pr
ProCharger on Aug 4, 2016
We signed up for membership over 2 years ago in 2014. Then I became employed part-time. Then I obtained full time employment elsewhere and informed manager Brian Martin of my schedule and he said "no problem we can work with that." Gym Manager, Brian Martin is a bully to employee...

Fitness 19 - Texas, San Antonio / Manager

Na
NatashaGabriel on Jun 30, 2016
This is a copy of my Yelp review posted for the San Antonio, TX location off of 1604 and Braun Rd. "6/30/2016 I'm all about customer service and my husband saved me the time of going in there and checking the place out. He had considered joining there before and received so many sales call...

Fitness 19 / Equipment and Closure for Update

Me
Mesport on Feb 13, 2016
On December I went to the club in Folsom, CA and found that it was closed for renovations. While I was upset we didn't get any type of advance notice I was somewhat excited about seeing new and improved equipment with the renovations. I found out that it had re-opened in January (again...

Fitness 19 Gyms / Too rude staff and dirty place

Re
Reviewer68928 on Nov 6, 2015
I went to Fitness 19 Gyms, because it was near my house and the prices for the memberships were low. After two visits, I understood that the gym was dirty and the staff was completely unprofessional and too rude with all the visitors. The floor in bathroom was always wet and the staff didn’t...

Fitness 19 Grayslake / Policy

Re
Reviewer67242 on Sep 25, 2015
My membership started in the Chicago/Lakeview facility when I was going to school in Chicago. I trained there for almost 2 years and completed my first figure prep there. I really loved the monthly rate and the employees at that location so when I moved back to the suburbs I was happy to...

Fitness 19 - California, Victorville / Being sent to collections?

Re
Reviewer10314 on Aug 26, 2015
I signed up for a membership with Fitness 19 in 2012 with a brand new location in Victorville, CA. I ended up moving before they ever opened. I cancelled my membership in writing as requested and I have been getting text messages for the last 3 years that I have a balance due and I need to...

Fitness 19 Braselton - Georgia, Lawrenceville / Rude manager & terrible staff

Co
Concernedmotherof3 on Jun 9, 2015
I have been a member at this gym for many years and I am at my wits end with the new manager, Robert Turner and the lack of judgment he has with his choice of staff and the way the gym is being run. Just recently he has given the position of Billing to the youngest girl working at the gym...

Fitness 19 / Poor management

Ca
Camelowitz on Apr 22, 2015
I have been a member of this gym since it opens I have seen it have its highs and its lows, numerous managers, young immature workers, cleaning issues, opening issues etc. We are at a new low...no toilet paper for 3 days no paper products for hand drying. When asking the young lady who...

Fitness 19 / Rude

12
120178 on Apr 16, 2015
I been a member of this gym for 3 years .. But the new staff are really Rude. The child care is unprofessional all the girls do is be on there cell phone will your child is getting injured and crying. Best choice I made is switch to the new fitness connection on Louetta rd.

Fitness 19 - Texas, Spring / Dress code in gym

Am
AmandaWilson15 on Jan 31, 2015
Joined the location at cypresswood and steubner airline for the purpose of my son doing off campus PE for Klein High School. Prices were reasonable but the gym is tiny and the people working there all look like they are about 12 years old. No one ever seems to know anything if you have a...

Fitness 19, Long Beach, CA / Unsanitary kids playroom

Mr
Mrs. Aubrey T on Oct 30, 2014
I'm upset that there is a sign on the kids' playroom door that says working out in the playroom is prohibited. Yet, every morning at 5:45, there are 4-5 ladies that workout in there. I have called to express my concern about the room being unsanitary for the kids. I have also...

Fitness 19 / Out of Business - No Refund

He
hedges on Sep 29, 2014
I have had a membership for over 1 year. I went to the facility this morning, and the doors were locked. A sign from the landlord indicated the tenant has not paid rent. No notice to customers! What a joke. I will immediately cancel via my bank any EFT. I tried local number and corporate...

Fitness 19 - California, Huntington Beach / Refusal to Cancel/Overcharges

Am
AmandaMichelleDavis on Sep 19, 2014
I wanted to cancel my membership after I had paid two months ahead of time with promise they'd be open by the end of the month and they had even taking money out when their gym wasn't even open. When they did open no notice or anything was sent out notifying me either. It has now...

Fitness 19 Chino CA - California, Chino / Unauthorized charges, bad customer service

Ma
MarathonerLady on Apr 21, 2014
I wish I would have done some consumer research on Fitness 19 prior to joining the new location in Chino Ca in 2014 because apparently Al Garcia has been ripping customers off for years. This so called manager "Al Garcia" is just horrible. I wonder what his motivation is? Just to make...

Fitness 19 - California, HESPERIA / REFUND

Sa
Sandra Houlihan on Mar 17, 2014
I SIGNED UP SEPTEMBER 2013 AT THE FITNESS 19 GYM IN VICTORVILLE...TO WORKOUT AT THE HESPERIA LOCATION WHICH WAS OPENING IN DECEMBER 2013. THE 3RD WEEK OF JANUARY 2014 I SIGNED UP FOR A PERSONAL TRAINER TO BEGIN ON FEBRUARY 7, 2014...AS IT TURNS OUT I INFORMED FITNESS 19 (HESPERIA) BY...

Fitness 19 - California, Concord / training

Ce
celestialbeing67 on Jul 7, 2013
The first trainer called my 14yr old son a pussy and told him the girls are laughing at you. After complaining, II was talked into buying more sessions so they can" do it right!" Things seemed ok until the second trainer changed our appointments more than once and then never showed up to...

Fitness 19 - Georgia, Lilburn / Aweful Gym

Bu
Butterfly81 on May 21, 2013
Do not join this gym. The management there has no experience in management or in the fitness industry. They are rude to members, things are not cleaned well and machines are not fixed in a timely manor. The person who is in charge of billing is still in high school and has never done thi...

Fitness 19 - Michigan, Lathrup Village / Unprofessional/Rude

Pm
P.M. on May 18, 2013
The new Manager sucks. Very rude. Been a member there since this location opened and I called my spouse telling him lets cancel because this new manager is not a people person at all. Was on the treadmill and not talking loud at all but laughing at friend I was listening to on the phone...

Fitness 19 - California, Mira Loma / Keep billing after cancellation

Ja
JalehKitty on Dec 17, 2012
Went into the gym to cancel our memberships, and was told by the desk twirp that they could only be cancelled in writing. I said, fine - please give me some paper and a pen. Twirp says it has to be a mailed letter. Somehow, I doubt the legality of this, but since he was refusing to receive...

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