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Fitness 19 Customer Care Service

Fitness 19

160 Market Place
San Ramon
United States - 94583

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Fitness 19 Complaints & Reviews

Fitness 19 / Keep charging my card. When I repeatedly told them I only wanted 2 months membership

Gwen Garcia on Dec 28, 2016
I moved to Arroyo Grande for a 2 month period. I repeatedly told the girl that signed me up that I only wanted month to month. She told me that wasn't possible and that I needed to pay for 3 months at the least. And said i couldn't join without giving them a credit card number. After the 3...

Fitness 19 / Cancelled membership

TammyeS on Dec 16, 2016
I cancelled my membership and they are still billing me 4 months later and yesterday they billed my card for the annual fee. They are STEALING my money and no one will help me. I have been up there and they said they cancelled it and they lied. If anyone knows how I can get this to stop...

Fitness 19 / Trying to cancel membership

Lori beth dolling on Dec 10, 2016
We cancelled our membership 2 months ago and were told we would get our refund of $39.95 in the mail. Welp it's been 2 months and we have gone in 4 times and spoke with the general manager and he keeps pitting us off. This place sucks! He also said they can't give us a number to the...

Fitness 19 / Inappropriate staff behavior

Mariam01 on Dec 7, 2016
I have been a member at Fitness 19 for 5 years now. My now 17 year old daughter has joined the gym with me as well. Unfortunately, staff member Justin Sheehan has found it acceptable to approach, flirt and make inappropriate comments with my daughter; a minor being approached by an adult...

Fitness 19 / Liability of a minor

Kyle Atalig on Dec 6, 2016
To: Appropriate Department (Board of Directors, CEO, Senior Management) I was recently informed by mail that my minor dependent (which I'm her legal Guardian) was being billed and possibly sent to collections for an unpaid membership fee with "Fitness 19 Natomas". I called your facility...

Fitness 19 / Cannot contact customer service, corporate office

Kim28282 on Dec 6, 2016
I'm trying to contact the corporate office I Google search the corporate office number for Fitness 19 customer service number when I called the number no one is there to answer. I want to lower my monthly plan and also when I asked for copies of my documents they always telling me that the...

Fitness 19 commerce, MI / Management very rude and lies

Kelly Lesperance on Nov 28, 2016
Tried to cancel my families membership and I did everything they told me to do. I even had the manager look over my cancelation paper to make sure I did not miss anything. They continued charging my account and charged the yearly fee even though I had canceled it 2 months prior. When I...

Fitness 19 / Membership fees and cancellation policies

Brittney Rivera on Aug 15, 2016
When initially signing up for fitness 19 me and my daughter were under the impression that we were just going to do a 6 week personal trainer session now the owner Matt said he would give me a good deal in which i went ahead and signed up. 2 weeks into our training i can no longer get...

Fitness 19 / Harassment and, bullying fraud and abuse.

ProCharger on Aug 4, 2016
We signed up for membership over 2 years ago in 2014. Then I became employed part-time. Then I obtained full time employment elsewhere and informed manager Brian Martin of my schedule and he said "no problem we can work with that." Gym Manager, Brian Martin is a bully to employee...

Fitness 19 / Manager

NatashaGabriel on Jun 30, 2016
This is a copy of my Yelp review posted for the San Antonio, TX location off of 1604 and Braun Rd. "6/30/2016 I'm all about customer service and my husband saved me the time of going in there and checking the place out. He had considered joining there before and received so many sales call...

Fitness 19--Lincoln Park/Lakeview location / rude staff/cleanliness issues

Empathyboy on Apr 2, 2016
Complaints 1. One staff member constantly uses foul and inappropriate language 2. A manager told one of his coworkers she had an amazing "###" 3. A third staff member told a woman over the phone she would never be able to cancel her membership. Come to find out this is not true I truly hope someone investigates this. This gym is toxic

Fitness 19 / Equipment and Closure for Update

Mesport on Feb 13, 2016
On December I went to the club in Folsom, CA and found that it was closed for renovations. While I was upset we didn't get any type of advance notice I was somewhat excited about seeing new and improved equipment with the renovations. I found out that it had re-opened in January (again...

Fitness 19 Gyms / Too rude staff and dirty place

Reviewer68928 on Nov 6, 2015
I went to Fitness 19 Gyms, because it was near my house and the prices for the memberships were low. After two visits, I understood that the gym was dirty and the staff was completely unprofessional and too rude with all the visitors. The floor in bathroom was always wet and the staff didn’t...

Fitness 19 Grayslake / Policy

Reviewer67242 on Sep 25, 2015
My membership started in the Chicago/Lakeview facility when I was going to school in Chicago. I trained there for almost 2 years and completed my first figure prep there. I really loved the monthly rate and the employees at that location so when I moved back to the suburbs I was happy to...

Fitness 19 / Being sent to collections?

Reviewer10314 on Aug 26, 2015
I signed up for a membership with Fitness 19 in 2012 with a brand new location in Victorville, CA. I ended up moving before they ever opened. I cancelled my membership in writing as requested and I have been getting text messages for the last 3 years that I have a balance due and I need to...

Fitness 19 Braselton / Rude manager & terrible staff

Concernedmotherof3 on Jun 9, 2015
I have been a member at this gym for many years and I am at my wits end with the new manager, Robert Turner and the lack of judgment he has with his choice of staff and the way the gym is being run. Just recently he has given the position of Billing to the youngest girl working at the gym...

Fitness 19 / Poor management

Camelowitz on Apr 22, 2015
I have been a member of this gym since it opens I have seen it have its highs and its lows, numerous managers, young immature workers, cleaning issues, opening issues etc. We are at a new low...no toilet paper for 3 days no paper products for hand drying. When asking the young lady who...

Fitness 19 / Rude

120178 on Apr 16, 2015
I been a member of this gym for 3 years .. But the new staff are really Rude. The child care is unprofessional all the girls do is be on there cell phone will your child is getting injured and crying. Best choice I made is switch to the new fitness connection on Louetta rd.

Fitness 19 / Dress code in gym

AmandaWilson15 on Jan 31, 2015
Joined the location at cypresswood and steubner airline for the purpose of my son doing off campus PE for Klein High School. Prices were reasonable but the gym is tiny and the people working there all look like they are about 12 years old. No one ever seems to know anything if you have a...

Fitness 19, Long Beach, CA / Unsanitary kids playroom

Mrs. Aubrey T on Oct 30, 2014
I'm upset that there is a sign on the kids' playroom door that says working out in the playroom is prohibited. Yet, every morning at 5:45, there are 4-5 ladies that workout in there. I have called to express my concern about the room being unsanitary for the kids. I have also...

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