Menu
FedEx Customer Service Phone, Email, Contacts

FedEx
reviews and complaints

www.fedex.com
www.fedex.com

Learn how the rating is calculated

1.4 16 Reviews 1754 Complaints
Verified
The authenticity of the customer service contact information for FedEx has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

FedEx reviews 16

ComplaintsBoard
E
12:00 am EDT

FedEx Disappointing Delivery Experience

As a parent running Tonya's Tiny Tots, I understand the importance of reliable services. Unfortunately, my recent experience with FedEx has been disappointing. The package delivery was delayed, and the customer service was unhelpful. It's crucial for businesses like mine to rely on timely deliveries, but FedEx fell short in this aspect. I had to rethink my choice of mailing company due to the unacceptable service provided. As a small business owner, such experiences add unnecessary stress and inconvenience. I hope FedEx can improve their services for the benefit of all customers.

Read full review of FedEx
Hide full review
ComplaintsBoard
E
9:06 am EDT
Verified customer This review was posted by a verified customer. Learn more

FedEx Delivery person can't follow instructions

I just received a package from FedEx. It's been raining all day and is wet out. I have delivery instructions on the web site and a sign on the front door. My preferences were ignored and 2 packages were left on my soaked front steps. When I called to complain, the pilot couldn't understand what my issue was and it took 5 minutes to be connected with a representative. She couldn't seem to help either even after a "brief" 5 minute hold. When I tried the virtual assistant it also couldn't help, so I am now writing this review. The delivery person just didn't care and there doesn't seem to be any way to get my packages delivered correctly. So frustrating! I have included a picture of the sign on my front door. I think it's pretty clear where packages should go don't you?

Read full review of FedEx
Hide full review
ComplaintsBoard
I
8:50 am EDT
Verified customer This review was posted by a verified customer. Learn more

FedEx Always get my package undamaged

I don't get the hate here and I'm glad I don't.

I get shipments daily from the 3 carriers. FedEx, UPS and USPS.

FedEx always delivers at the same time, courteous drivers actually ring the bell and my boxes come without being beat up.

UPS is the worse for damage. I think they play soccer with every box I get. Horrible.

USPS sends my stuff all over the country for no reason. Even they don't understand it. Last package was 4 hours from my location. It took 13 days, went through 4 states and damaged the custom made parts in the package. Got stuck in the conveyor system.

So I can only say FedEx has never done any of that to me. They leave a message the day before it arrives as a reminder. Their racking is always updated. Package not damaged. What more should I expect.

Great service in my area.

Read full review of FedEx
Hide full review
  1. Pros
    1. Global reach with local expertise
    2. Diverse service portfolio
    3. Advanced tracking technology
    4. Reliable delivery times
    5. Strong sustainability initiatives
  1. Cons
    1. Premium pricing compared to competitors
    2. Occasional delays in international shipping
    3. Limited presence in rural areas
    4. Environmental concerns over carbon footprint
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

FedEx My experience with Bongo International has just been

My experience with Bongo International has just been amazing.

I stumbled upon a site called Autopartswarehouse.com and tried to place an order for parts for my Ford Explorer and BMW760.

However since I was ordering from outside the USA I was redirected to place my order through Bongo International because they are the ones that handle international deliveries.

My first reaction was that of concern at the prospect of being swindled by online fraud stars.

I went ahead anyway and placed my order on Saturday 10th August 2013, received my confirmation and my spares were delivered to my door step on Tuesday 20th August 2013 in Lusaka, Zambia; that's 10 days later.

I now have so much comfort dealing with Bongo and never worry when I place an order through them.

I highly recommend anyone to try their service.

Read full review of FedEx
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

FedEx Fedex Is The Best! Thank You For Your Existance!

The Fedex Office Print & Ship Center Location At: 350 S Grand Ave # D1, Los Angeles, CA *** Is The Bomb!

I have been loyally supporting this store since December 2022 and it has been a Great Experience!

They let me take my time to sit down at one (1) of their tables and go through my files using their wi-fi to find the documents that I need to print.

They are also very helpful in terms of when I need help on using their machine and anything else that I have concerns about.

I want to personally Thank the staff at the Fedex Office Print & Ship Center for taking good care of ME every time I visit their store such as back in December 2022 - January 2023 and moving forward.

Sincerely yours,

Howard Paul Shore
Executive, Volunteer Writer For Google Maps And Tripadvisor Websites
Fedex Office Print & Ship Center Customer

/HPS

Read full review of FedEx
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

FedEx Am really surprised with all the comments on this website

Am really surprised with all the comments on this website. My experience with bongo is just amazing.

The time needed to get a reply is fast... Response and help in clarifications is just amazing. One incident i had once was eith an item that arrived broken! I immediately had the impression that its gonna be a painfull process but again i was amazed that all i had to do was to send an email to bongo claims dept. Informing them about the damage and report it to DHL as well. From there on, bongo followed up claiming my money from DHL and all i did was sit down waiting for them to get me my cheque.
Prices are a bit high? Yes maybe... But again... They deal with DHL and DHL prices are even higher if u decide to deal eith them directly! Again... If i had a broken item with a company other than DHL it would have been a painfull process... So u pay for what u gain

Read full review of FedEx
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

FedEx FedEx Is A Decent Reliable Shipper

I have shipped and received lots and lots of packages with FedEx over the years and overall they are a great shipping company. Not to say everything has been perfect every time but if you do enough business with any shipping company there will be a few problems that arise from time to time. It just comes with the territory.

In my experience FedEx has the best record for being on time, (they are hardly ever late and when they are it's usually due to a weather situation, hurricane, tornado, etc. that is beyond their control) delivering to the correct address, and least amount of lost or damaged items of any carrier that I have dealt with. Now that the post office has switched to their insane dimensional weight pricing for all zones, making it far to expensive to ship anything of size with them, FedEx will get even more of my business.

As long as it's affordable I will continue using them for years to come.

Read full review of FedEx
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

FedEx Hello from OZ

I had been recommended by a friend and this was the first time I had used your service. I have been extremely happy with the results.
My only problem was that I had given you a postal address and not a physical address not realising that the parcel would come by freight and not post. I was able to track the parcel and organise to have it delivered to my office so there was not a problem. My mistake.
The only other comment that I would make is that the supplier had put the goods in a box twice as big as it needed to be and the freight charge was quite expensive. The freight charge usually goes by cubic weight and because the box was so big it made a big difference to the cost. This is something I will take up with the supplier.
There were a couple of things on back order and they will come through to you eventually so I will need to give you the address to send them. Do I do this on your website.
Thank you again for this wonderful service.

Read full review of FedEx
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

FedEx FedEx VS UPS and USPS

FedEx just flat rocks they have never given me any problem at all FedEx gets the job done and if a problem they will contact you and try to resolve it, Pam in Grand-Rapids, MI. FedEx you flat just ROCK Thank You!
UPS they get the Job, but the customer service lacks compared to FedEx if there is a problem UPS just sends it back to you, but I have next to no problems with UPS.
USPS what is their problem? Need to start firing or retraining employees. Sent a card to son and family they got it, but both ends were ripped apart and lucky I had money tapped in card but dancing rain deer was broken I have pictures as proof. The biggest problem USPS lost a iPhone X which was sent to a friend in Las Vegas which to this day they never got and I never had it returned and it was certified so not signed for either. Sent it July 3rd 2020 I have been fighting USPS ever since and it is 02-02-2021 now. I was never offered insurance or a returned paper work after signed, not at all. The last time packaged scanned was July 7th 2020 at 1 am. Well lets just say some one from USPS stole it and they will not take care of me. I have all my paper work on this also.

Read full review of FedEx
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

FedEx Great Service for One with Disposable Income

The Bongo service is very user friendly and simple to use. However, after ordering something small and using their service, I became aware that it is best for me to order something from Ebay that has been marked up by a reputable seller, but has reasonable shipping rates.

For anyone that has disposable income, buys from many different companies, chooses rare items that are not easily found on Ebay, Etsy or other resale websites, and wants a great, reliable shipping company to simplify the process of shipping multiple items from many different companies? This is a great service.

For me, it was best to donate the two products I bought to charity, then later order them again from Ebay, rather than to ship what I ordered. Yes, I could pay for my products twice + international shipping for the rates Bongo charges. But, I am happy to hear that they donate what I bought to charity, rather than putting it in the trash. This service really seems to be best for one making fairly large purchases of rare or hard to find items.

Customer service is great and very responsive. I had a lot of questions about everything and they were quick to reply to emails, kind, gave clear information, and I feel good about the whole experience. Peace of mind is priceless, and it is certain customers will have that with this service. :)

Read full review of FedEx
Hide full review
ComplaintsBoard
K
12:19 pm EDT
Verified customer This review was posted by a verified customer. Learn more

FedEx Most unreliable shipper ever!

I am to the point of stopping All business with Distributors who continue using FedEx! I had 5 Packages leave the Same warehouse in Shreveport LA at the same time and went 3 different directions! on the next day, they were on 4 different trucks. Also the next day 8 more packages went out at the same time and They went 4 different routes! I was originally (according to tracking) was suppose to receive 4 packages on 3/28 and 8 on 3/29. as of 3/28 at 8 am, Now I have 8 packages "Supposedly" coming in 3/29.. With UPS I would have received All Packages by 3/28! Corporate doesn't care Anything about Their customers OR timely Deliveries! I would give 0 stars if it was available! in 5 years I've had Nothing but Trouble with FedEx and hopefully I will find a way to Get Away from dealing with them Period! This company is 100 times worse than UPS or even USPS!

Read full review of FedEx
Hide full review
ComplaintsBoard
C
3:23 pm EST

FedEx Scams to be aware of

[protected]@gmail.com is using your company Fedex to scam multitudes of people in America and Australia and possibly other countries, by getting people to buy apple gift cards and sending them to her in promise of gaining large sums of money. She uses pitchers of Fedex couriers delivering such packages to those in need.

She claims to work for a Govt section called DDHS, Agent Williams Perry. This is all the info i have on this person.

Regards Colin Peterson

Read full review of FedEx
Hide full review
ComplaintsBoard
U
7:45 pm EST
Verified customer This review was posted by a verified customer. Learn more

FedEx SCREWED around by FEDEX

This is what I mean about FEDEX they said that the BOGUS delivery would be first priority today they told me that on the phone and it is now after 5 o'clock and still WAITING! They think nothing of screwing the customer around

I don't expect it today even though they said first thing Sunday, but I have to be here two days so far incase they do what they say!

This after receiving a notice Saturday and this notice came at 9:30 on Saturday that the driver tried to deliver at 10:26 of the same day. I got right on the phone and after a very lengthy mess around from the automated answering machine finally got through to a person and she said that the driver attempted a delivery at 10:26 and I stopped her and said Mam what time is it now and she realized it was not even 9:45 proving it was a lie. Then said my delivery would be a priority Sunday because the driver put out bogus information. So I waited all day today and its 5:30 and I expect the stupid tracking to change to Monday after I wait all day. This is not the first time I have had lousy service from FEDEX and I had the seller put a note in my file NOT TO USE FEDEX IN THE FUTURE if they want me to purchase from them again.

Read full review of FedEx
Hide full review
ComplaintsBoard
B
1:21 pm EDT
Verified customer This review was posted by a verified customer. Learn more

FedEx Package Non-Delivery

First, there are no positive points to share about FedEx.

FedEx notified me of a package delivery which did not get delivered to my house. A photo the delivery house was attached, a house with a black door. My house has a white door with my house number in gold letters. I used their Virtual Support, their 800#'s, 3 listed email addresses and spent over 3 hours to no avail. The only response I received was: "The package was delivered." It may have been, but it was not delivered to my house. Trying to solve a problem with FedEx is absolutely the worst customer service I have ever experienced. You will be pulling your hair out trying to even reach a HUMAN BEING or an email that works.

Read full review of FedEx and 1 comment
Hide full review
1 comment
Add a comment
N
N
NooneCaresAnymore
DALLAS, US

I think the statistics at the top of this web page speak for themselves about Fed-ex: "9% of 1730 complaints were resolved."

ComplaintsBoard
R
12:08 pm EDT
Verified customer This review was posted by a verified customer. Learn more

FedEx The Worst Service

FedEx has gotten way too big for their own good. The service is TERRIBLE. When you call CS you never get anyone who knows what they are doing, let alone someone who speaks English. We have had multiple issues with deliveries where the drivers will report that they can't deliver packages because our building is closed, which simply isn't true. And although we've called many, many times to let them know we aren't closed, they continue to not deliver to our location...OR...they leave the packages on our loading dock without notice. We are a government entity with a homeless shelter on our lower level and leaving packages on the loading dock for just anyone to take is not acceptable. I have had it with FedEx and will avoid using them at all costs. UPS is a little better to deal with so we will do everything we can to use them OR another shipping company that actually wants our business.

Read full review of FedEx
Hide full review
ComplaintsBoard
J
5:54 pm EDT

FedEx They over book deliveries and think it's OK!

The Driver is great, it's the people incharge that need training. I've had packages delivered to the FedEx shipping Center in Greenville NC that get an exception status saying a hold was requested for a future date, there is no way to get it off hold on the web site or the app. You have to call customer service and hope you get to speak to someone who knows what they are doing and can speak English. This morning I called about my packages on hold, I had a very hard time understanding the person because of heavy accent and I think some Spanish words, I could only understand about every 3rd or 4th word. So I repeated back to her that I understand my packages would be delivered today, she replied yes. This evening I called because the packages hadn't arrived and was told by someone with better English that my packages were not being delivered today, I should get them Monday. :(

Read full review of FedEx
Update by John the original

FedEx Bites

Hide full review

FedEx complaints 1754

ComplaintsBoard
A
1:41 pm EDT

FedEx Delivery

On April 10, 2024 The fedex express truck backed out of my drive way and hit my cable line pulling it down. He then stopped for a second backed up and left. He was backing out pretty fast. It was apparent he knew what he did and left anyway without letting us know. Parts of the wire are now bare and the cable company can’t come till the 26th so I have no WiFi or spotty at best and no cable I have filed a report with the York county sheriffs office of York county limerick, Maine. I would like retribution for the cost of having the wire fixed and for loss of cable and internet for however long it takes to fix it.

Claimed loss: WiFi internet and cable tv

Desired outcome: Retribution for cost of fixing cable line and loss of WiFi and cable tv that I still have to pay for

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
Hide full review
ComplaintsBoard
J
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yesterday, April 3, 2024, I was expecting two small packages. Both are parts for my frig. I have a metal basket on my front gate with the words 'Fed-Ex' on the basket. The first pkg arrived at 1:37 from the Dallas area. I was watching out the front windows and when I got the email that the pkg was delivered, I looked out and, sure enough, the envelope wa...

Read full review of FedEx
ComplaintsBoard
H
9:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First off, the rule fedex has about the shipper can only be allowed to correct an address should not exist! It is not fair to the receiver of the package their package is delayed and they should be able to rectify the situation. And, why should the receiver be the one to have to contact the shipper and tell them they are the only ones that can correct the...

Read full review of FedEx

Is FedEx legit?

Our verdict: Complaints Board's thorough examination reveals FedEx as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, FedEx stands out for its commitment to quality and security. Clients considering FedEx should delve into its customer service record to gauge compatibility with their expectations.

FedEx earns 91% level of Trustworthiness

Perfect Trust Endorsement: FedEx achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for FedEx. The company provides a physical address, 34 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

FedEx has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Fedex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fedex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fedex.com you are considering visiting, which is associated with FedEx, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with FedEx is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

FedEx website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While FedEx has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 1754 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to FedEx. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Driver

On March 10, 2024, the FedEx driver delivered a package to my home. Upon driving off, he broke my mailbox. I came out to my porch in less than a minute after he left and the mailbox was in the street. I have attached photos from my Vivint camera at 2:54pm that show the driver parked by mailbox, which is up, and the photo of me at the door immediately after he left at 2:55.

Claimed loss: Mailbox

Desired outcome: Replacement of mailbox

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
View 0 more photos
Hide full review
ComplaintsBoard
F
6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx delivery issue

one leg of my item is missing due to the box being ripped open and sealed back. neither on of the supervisors have done anything about it. its my second complaint in 3 months. case number C-[protected]. i have many more case number over the years of the same thing. the supervisors that have called instead of emailing do this so they don't have to witness the damage and they give a general response.

Claimed loss: the item is $45.00

Desired outcome: to be reimbursed for my item because i cannot use it now.

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
Hide full review
ComplaintsBoard
I
7:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx No Knock and Attempted Delivery Time Incorrect

Two days in a row now, my package has been "out for delivery" only to be delayed sometime in the delivery window. I haven't even left my house the last two days. I have been waiting in the room by the front door for hours, and I open my door to check periodically. Well, this most recent time that I checked, I see a "We missed you" note on my door! Nobody knocked or rang the doorbell! I've been sitting in silence working at the table by the door for hours! And on top of that, the "missed" delivery time on the ticket hasn't even happened yet today! This information is all completely made up by whoever the delivery driver is. They clearly don't care about actually delivering the packages for some reason.

How can I get my package to be actually delivered, and not deal with some worker who is too lazy to do the job they signed up for? How can I report the person who can't be bothered to knock on a door and who lies about the attempted delivery time?

Desired outcome: I want my package and I would like to report the delivery person who did this. I hope they can get fired since this clearly isn't the job for them.

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
View 0 more photos
Hide full review
ComplaintsBoard
S
9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My package was suppose to be delivered on Friday. February 9, 2024. The call box to my building has not worked in months. I have the the company I made the purchase from put instructions that the driver needed to call me when he arrived so that I could go down to get my package. I am sight impaired and rarely leave my building. When they made the 1st...

Read full review of FedEx
ComplaintsBoard
P
4:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed 2 orders with a company within 2 days apart. Same address on both labels, ordered from same company. Packages were to be delivered to my address 1 day apart. I got the first package, second package is in limbo due to incorrect address. How can you deliver one and not the other? These parts are for an automobile that is used to get to work, to...

Read full review of FedEx
ComplaintsBoard
T
9:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx The company is biggest liar In the U.S.A.

“FedEx’s delivery service fell short on multiple fronts. The shipment couldn’t be tracked for two days, and it wasn’t delivered within the promised timeframe. Attempts to speak with an agent were futile, and even contacting the corporate office led to dead ends. Their automated system disconnects calls if you don’t follow their prompts. You can't talk to a human at the corporate office. One must be wondering if they abandoned humans for microchips. Some do but choose a smart one. As we all know animals will never allow the dumpiest of the Herd to lead them. Overall, it’s a very disrespectful and poor experience.” Stay away from Fedex at any cost. Oh and by the way the SEO is Mr. Frederick W. Smith.

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
Hide full review
ComplaintsBoard
R
4:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First, I'd like to tell you how infuriating it is to (NOT) be able to speak to an American, let alone the department I'm trying to speak to at all! I literally had a woman (After 25 calls to 1800 go FedEx) Tell me there is no one in the United States to talk to! I was enraged! I'm an American and a customer, I don't like having to speak to a person in Latin...

View 0 more photos
Read full review of FedEx
ComplaintsBoard
D
9:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was driving on 70 leaving sykesville md it was raining and ver, very foggy you could barely see the road the posted speed is 70 I was doing 60-65 no cars behind me for 3 miles all of a sudden out of nowhere there are bright headlights lighting up my car now I really can’t see anything couldn’t even change lanes if I wanted to they were so close to my rear...

Read full review of FedEx
ComplaintsBoard
E
5:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lame excuses and they lie about calling you back: There is more to it than that. There is no reason it should be routed due east to Columbia, MO. as opposed to coming its normal route straight to Springfield. It was misrouted. Also, your rep reassured me yesterday that there was not a labeling problem and that I would be getting a phone call. Neither are...

View 0 more photos
Read full review of FedEx
ComplaintsBoard
M
12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was shipping some personal family documents to Germany last week, January 3rd, 2024. I chose FedEx International Priority Express using one of FedEx's Mailing Paks. I paid the extra money for it to get to it's german destination by Friday Jan. 5th by 12 pm. (per FedEx). I generated all the shipping labels and customs forms per FedEx app. I put I the...

Read full review of FedEx
ComplaintsBoard
D
2:48 pm EST

FedEx Sending a package to Jeffersonville, IN

On the 3rd of January 2024 I went to 96th street FEDEX office to mail my 35 year son his birth aboard certificate. After 35 years of having this it took FEDEX ground 2 hours to steal it. My son and wife was going on a cruise they have purchase there airplane tickets and hotel room. I am requesting a reimbursement of the mail this package, airline tickets, hotel stay and for the inconvenience and stress that we have dealt with from the customer service and overall company. I will also be contact the local authority/FBI due to this being a thief of federal documents. You have fail in protecting my document so I requesting a reimbursement. TRACKING NUMBER [protected]. Mail out 3rd at 3pm picked up by Zionville, In shipping at 5pm and has been lost since.

You may want to put someone in the location for this reason. My sister mailed 500 dollars of gift cards and guess what FEDEX Stole them.

Claimed loss: 3rd of January 2024 I went to 96th street FEDEX office to mail birth aboard certificate after 35 years it took FEDEX ground 2 hours to steal it.

Desired outcome: reimbursement of the mail this package, airline tickets, hotel stay and for the inconvenience and stress from the customer service and overall company. also contact the local authority/FBI due to this being a thief of federal documents.

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
Hide full review
ComplaintsBoard
K
2:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Subject: Urgent: Complaint Regarding Failed FedEx Overnight Delivery - Immediate Action Required Dear FedEx Customer Support, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the overnight delivery service I recently experienced, tracking number [Tracking Number: [protected]], dated 01/02/2024. I had requested...

View 0 more photos
Read full review of FedEx
ComplaintsBoard
R
4:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Shipping/tracking

Tracking number [protected], been missing for 6 weeks. Can't find a person at FedEx that cares to help. I get passed around until I hang up angry. There is a very important document (car title) in this FedEx envelope that I can't replace. I have a vehicle sitting in my garage I can't use. I need someone at FedEx that cares enough to help.

Bob Bailey

[protected]

Claimed loss: Document (car title)

Desired outcome: Find the document It's a title to new car I purchased, can't be replaced.

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx and 1 comment
Hide full review
1 comment
Add a comment
R
R
Robert E Bailey
Port ST Lucie, US
Jan 02, 2024 5:27 pm EST

Help

ComplaintsBoard
M
11:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1-1-24 Hello, I do not know when the package was delivered, I'm saying this because most Fed-ex drivers like to deliver packages to the back of my house, WHERE there is no house address on the house. So why are packages even being placed there? I myself, have had to hand deliver neighbors packages. I shouldn't have to do this constantly. I can understand...

Read full review of FedEx
ComplaintsBoard
T
11:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FEDEX claims to have delivered a package to my address without taking a door picture as usual. The package was signed and delivered by someone else at another address or provided a fake name "TBrady" when my last name is Dennis. I contacted them and got the run arounds for two to three days and when I was finally contacted. They promised that the driver...

Read full review of FedEx
ComplaintsBoard
B
4:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx The letter containing some documents was not delivered to the person it was addressed to.

On 12 December this year I handed over in Sarajevo at IN TIME company (representative of FedEx in Sarajevo, Bosnia and Hercegovina) a letter and three documents as a shipment addressed to Danijen Haluzan in Munich. However, the shipment was two days later delivered to a different person, which caused lots of stress to me.

How could it be possible?

I was convinced that during delivery there would be identification of the person to whom the shipment was addressed to, and that I could rely on FedEx accuracy; I must admit that I am very disappointed.

Desired outcome: I am waiting for your explanation.

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
View 0 more photos
Hide full review
ComplaintsBoard
T
3:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Walmart delivery

Delivered it to wrong door Again, left it on the FRONT step WITH the sign that says all deliveries to BACK door (AGAIN), it's soaking wet and ruined

This make over $700 in merchandise the Kingsport, TN Fedex office and their "drivers" have lost, misdelivered, or ruined in just the past year,

I hope Fedex fires every single driver they have in that Global Crossing Office, in Blountville TN, they deserve to be unemployed.

Claimed loss: $40

Desired outcome: Fedex driver to pay for replacements/loss since they don't follow instructions

Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.

Read full review of FedEx
Hide full review

About FedEx

FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Delivery was posted on Apr 10, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1770 reviews. FedEx has resolved 164 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.3
36395 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. FedEx contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
    Click up if you have successfully reached FedEx by calling +1 (800) 463-3339 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 463-3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number
    USA and Canada
    +1 (800) 003-3339
    +1 (800) 003-3339
    Click up if you have successfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 003-3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone number
    Mexico
    800 733 339
    800 733 339
    Click up if you have successfully reached FedEx by calling 800 733 339 phone number 1 1 users reported that they have successfully reached FedEx by calling 800 733 339 phone number Click up if you have UNsuccessfully reached FedEx by calling 800 733 339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 733 339 phone number
    100%
    Confidence score
    New Zealand
    1800 535 800
    1800 535 800
    Click up if you have successfully reached FedEx by calling 1800 535 800 phone number 1 1 users reported that they have successfully reached FedEx by calling 1800 535 800 phone number Click up if you have UNsuccessfully reached FedEx by calling 1800 535 800 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 1800 535 800 phone number
    100%
    Confidence score
    Ireland
    800 033 339
    800 033 339
    Click up if you have successfully reached FedEx by calling 800 033 339 phone number 2 2 users reported that they have successfully reached FedEx by calling 800 033 339 phone number Click up if you have UNsuccessfully reached FedEx by calling 800 033 339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 033 339 phone number
    100%
    Confidence score
    South Africa
    800 988 1888
    800 988 1888
    Click up if you have successfully reached FedEx by calling 800 988 1888 phone number 1 1 users reported that they have successfully reached FedEx by calling 800 988 1888 phone number Click up if you have UNsuccessfully reached FedEx by calling 800 988 1888 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 988 1888 phone number
    100%
    Confidence score
    China
    +1 (800) 209-6161
    +1 (800) 209-6161
    Click up if you have successfully reached FedEx by calling +1 (800) 209-6161 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 209-6161 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 209-6161 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 209-6161 phone number
    India
    120 003 200
    120 003 200
    Click up if you have successfully reached FedEx by calling 120 003 200 phone number 1 1 users reported that they have successfully reached FedEx by calling 120 003 200 phone number Click up if you have UNsuccessfully reached FedEx by calling 120 003 200 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 120 003 200 phone number
    100%
    Confidence score
    Japan
    +1 (877) 339-2774
    +1 (877) 339-2774
    Click up if you have successfully reached FedEx by calling +1 (877) 339-2774 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (877) 339-2774 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (877) 339-2774 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (877) 339-2774 phone number
    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
    Click up if you have successfully reached FedEx by calling +44 345 607 0809 phone number 1 1 users reported that they have successfully reached FedEx by calling +44 345 607 0809 phone number Click up if you have UNsuccessfully reached FedEx by calling +44 345 607 0809 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +44 345 607 0809 phone number
    100%
    Confidence score
    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
    Click up if you have successfully reached FedEx by calling +44 247 670 6660 phone number 1 1 users reported that they have successfully reached FedEx by calling +44 247 670 6660 phone number Click up if you have UNsuccessfully reached FedEx by calling +44 247 670 6660 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +44 247 670 6660 phone number
    United Kingdom
    +61 132 610
    +61 132 610
    Click up if you have successfully reached FedEx by calling +61 132 610 phone number 2 2 users reported that they have successfully reached FedEx by calling +61 132 610 phone number Click up if you have UNsuccessfully reached FedEx by calling +61 132 610 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +61 132 610 phone number
    33%
    Confidence score
    Australia
    +55 112 169 7000
    +55 112 169 7000
    Click up if you have successfully reached FedEx by calling +55 112 169 7000 phone number 1 1 users reported that they have successfully reached FedEx by calling +55 112 169 7000 phone number Click up if you have UNsuccessfully reached FedEx by calling +55 112 169 7000 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +55 112 169 7000 phone number
    100%
    Confidence score
    Brazil
    +54 810 333 3339
    +54 810 333 3339
    Click up if you have successfully reached FedEx by calling +54 810 333 3339 phone number 1 1 users reported that they have successfully reached FedEx by calling +54 810 333 3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +54 810 333 3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +54 810 333 3339 phone number
    100%
    Confidence score
    Argentina
    +43 800 123 800
    +43 800 123 800
    Click up if you have successfully reached FedEx by calling +43 800 123 800 phone number 1 1 users reported that they have successfully reached FedEx by calling +43 800 123 800 phone number Click up if you have UNsuccessfully reached FedEx by calling +43 800 123 800 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +43 800 123 800 phone number
    100%
    Confidence score
    Austria
    +32 27 527 575
    +32 27 527 575
    Click up if you have successfully reached FedEx by calling +32 27 527 575 phone number 1 1 users reported that they have successfully reached FedEx by calling +32 27 527 575 phone number Click up if you have UNsuccessfully reached FedEx by calling +32 27 527 575 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +32 27 527 575 phone number
    100%
    Confidence score
    Belgium
    +45 70 233 332
    +45 70 233 332
    Click up if you have successfully reached FedEx by calling +45 70 233 332 phone number 1 1 users reported that they have successfully reached FedEx by calling +45 70 233 332 phone number Click up if you have UNsuccessfully reached FedEx by calling +45 70 233 332 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +45 70 233 332 phone number
    100%
    Confidence score
    Denmark
    +358 10 800 515
    +358 10 800 515
    Click up if you have successfully reached FedEx by calling +358 10 800 515 phone number 1 1 users reported that they have successfully reached FedEx by calling +358 10 800 515 phone number Click up if you have UNsuccessfully reached FedEx by calling +358 10 800 515 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +358 10 800 515 phone number
    100%
    Confidence score
    Finland
    +33 140 855 660
    +33 140 855 660
    Click up if you have successfully reached FedEx by calling +33 140 855 660 phone number 1 1 users reported that they have successfully reached FedEx by calling +33 140 855 660 phone number Click up if you have UNsuccessfully reached FedEx by calling +33 140 855 660 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +33 140 855 660 phone number
    100%
    Confidence score
    France
    +49 61 076 840 660
    +49 61 076 840 660
    Click up if you have successfully reached FedEx by calling +49 61 076 840 660 phone number 1 1 users reported that they have successfully reached FedEx by calling +49 61 076 840 660 phone number Click up if you have UNsuccessfully reached FedEx by calling +49 61 076 840 660 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +49 61 076 840 660 phone number
    100%
    Confidence score
    Germany
    +39 199 151 119
    +39 199 151 119
    Click up if you have successfully reached FedEx by calling +39 199 151 119 phone number 2 2 users reported that they have successfully reached FedEx by calling +39 199 151 119 phone number Click up if you have UNsuccessfully reached FedEx by calling +39 199 151 119 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +39 199 151 119 phone number
    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
    Click up if you have successfully reached FedEx by calling +31 800 0222 333 phone number 1 1 users reported that they have successfully reached FedEx by calling +31 800 0222 333 phone number Click up if you have UNsuccessfully reached FedEx by calling +31 800 0222 333 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +31 800 0222 333 phone number
    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
    Click up if you have successfully reached FedEx by calling +47 63 940 300 phone number 1 1 users reported that they have successfully reached FedEx by calling +47 63 940 300 phone number Click up if you have UNsuccessfully reached FedEx by calling +47 63 940 300 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +47 63 940 300 phone number
    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
    Click up if you have successfully reached FedEx by calling +351 707 244 144 phone number 1 1 users reported that they have successfully reached FedEx by calling +351 707 244 144 phone number Click up if you have UNsuccessfully reached FedEx by calling +351 707 244 144 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +351 707 244 144 phone number
    Portugal
    +7 495 788 8881
    +7 495 788 8881
    Click up if you have successfully reached FedEx by calling +7 495 788 8881 phone number 1 1 users reported that they have successfully reached FedEx by calling +7 495 788 8881 phone number Click up if you have UNsuccessfully reached FedEx by calling +7 495 788 8881 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +7 495 788 8881 phone number
    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
    Click up if you have successfully reached FedEx by calling +34 915 209 060 phone number 1 1 users reported that they have successfully reached FedEx by calling +34 915 209 060 phone number Click up if you have UNsuccessfully reached FedEx by calling +34 915 209 060 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +34 915 209 060 phone number
    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
    Click up if you have successfully reached FedEx by calling +46 40 169 160 phone number 1 1 users reported that they have successfully reached FedEx by calling +46 40 169 160 phone number Click up if you have UNsuccessfully reached FedEx by calling +46 40 169 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +46 40 169 160 phone number
    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
    Click up if you have successfully reached FedEx by calling +41 448 744 160 phone number 1 1 users reported that they have successfully reached FedEx by calling +41 448 744 160 phone number Click up if you have UNsuccessfully reached FedEx by calling +41 448 744 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +41 448 744 160 phone number
    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
    Click up if you have successfully reached FedEx by calling +90 444 9339 phone number 1 1 users reported that they have successfully reached FedEx by calling +90 444 9339 phone number Click up if you have UNsuccessfully reached FedEx by calling +90 444 9339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +90 444 9339 phone number
    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
    Click up if you have successfully reached FedEx by calling +966 122 329 999 phone number 1 1 users reported that they have successfully reached FedEx by calling +966 122 329 999 phone number Click up if you have UNsuccessfully reached FedEx by calling +966 122 329 999 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +966 122 329 999 phone number
    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
    Click up if you have successfully reached FedEx by calling +971 42 183 860 phone number 1 1 users reported that they have successfully reached FedEx by calling +971 42 183 860 phone number Click up if you have UNsuccessfully reached FedEx by calling +971 42 183 860 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +971 42 183 860 phone number
    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
    Click up if you have successfully reached FedEx by calling +852 27 303 333 phone number 1 1 users reported that they have successfully reached FedEx by calling +852 27 303 333 phone number Click up if you have UNsuccessfully reached FedEx by calling +852 27 303 333 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +852 27 303 333 phone number
    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
    Click up if you have successfully reached FedEx by calling +65 67 432 626 phone number 1 1 users reported that they have successfully reached FedEx by calling +65 67 432 626 phone number Click up if you have UNsuccessfully reached FedEx by calling +65 67 432 626 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +65 67 432 626 phone number
    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
    Click up if you have successfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have successfully reached FedEx by calling +82 23 338 000 phone number Click up if you have UNsuccessfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +82 23 338 000 phone number
    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
FedEx Category
FedEx is related to the Shipping and Logistics category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.