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Enterprise Car Rental Complaints & Reviews

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Enterprise Car Rental - Fraudulent toll violation

Posted: 2014-08-23 by    WKW
Complaint Rating:  0 % with 0 votes
I received two letters recently from Enterprise Rental company pertaining to alleged unpaid tolls during recent car rentals.

In each case the letter states that a highway toll was unpaid during the rental period and that they would be charging my credit card for the unpaid toll as well as a $15.00 service fee ($1.75 toll + $15.00 service fee).

There is simply NO validity to these claims. I thought there was some clerical mistake when I received the first letter from my first rental. Now that I have received a second charge from a subsequent rental I am certain that...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - Card processing

Posted: 2014-08-05 by    K from Va
Complaint Rating:  100 % with 2 votes
This car rental company left my wife and two kids stranded at the airport when the employee and manager were not trained on how to process a bank card. Being late in the evening my wife had to call relatives for a ride. The next day my wife called our bank and eventually the bank and my wife figured out how to operate the car rental computer to process the payment. I had already told the employee what needed to be done but I was told they aren't required to provide the extra card security measures. Turns out they were wrong. While my wife did finally get a car the next day, no upgrade was offered...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - Charges on my credit card

Posted: 2014-06-19 by    Steve Sayles
Complaint Rating:  0 % with 0 votes
I used my credit card to put a deposit on a car for a friend ( the deposit was to be changed over to her card the next day per enterprise and my friend nothing was to be charged to my card ) The deposit was four hundred dollars and enterprise never changed it over to my friends card and then charged four hundred dollars to my card, then a week later they charged another four hundred dollars to my card without my knowledge. I was never the primary driver and they knew that and was never told that they would charge anything to my card . Can they put another four hundred dollars on my card without...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - Stolen I Phone

Posted: 2014-05-20 by    Lee Nickless
Complaint Rating:  100 % with 1 votes
I am a member of Her Majesty’s Armed Forces currently serving in Cyprus. On 24 April I returned to the UK (London Heathrow) with my family for a 16 day holiday. Our flight was delayed so we arrived to pick up our hire car in the early hours of the morning. The staff that night were extremely helpful and quick to get us on the road to our next destination. The car itself was very economical and more than satisfactory.
When I returned the vehicle on 9 May, the staff again were extremely professional and the whole process was quick and painless. At this moment in time I was impressed with...
Complaint comments Comments Complaint country United Kingdom Complaint category Car Rental

Enterprise Car Rental - violations

Posted: 2013-10-15 by    S.O.S.4ME
Complaint Rating:  100 % with 2 votes
Good evening, I am writing for assistance with toll violation charges for two separate car rentals I had with enterprise on Aug. 26 thru Sept. 13 and Sept. 16 thru Sept. 21. I called and left a brief detailed voice mail on Sept. 24th providing my name and telephone number, I also included the contract numbers for the car rentals. It is now October 15, I am still waiting to be contacted by an enterprise representative regarding this. I would like someone to contact me regarding this a.s.a.p.. Thank you....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - Ohio, Cincinnati - Racial Profiling and Force Placed Insurance

Posted: 2013-09-23 by    Ms.RhondaP
Complaint Rating:  9 % with 11 votes
My nephew, Marcus, normally rents cars from Enterprise Rental at 8605 Colerain. He has done this for the past 2 months and had no problem, they give him great cars, usually a 2013 Toyota or Honda with up-to-date features (sometimes backup viewing on the dashboard, blue tooth capability for handsfree driving, usb plugs for charging phones) for a good rate of about $35 a day and a $125 deposit and since he has full coverage with Progressive Insurance, they simply ask to see his insurance card and don't require him to do anything else.
I told him I saw an advertisement where the Enterprise...
Complaint comments Comments Complaint country United States, Ohio, Cincinnati Complaint category Car Rental

Enterprise Car Rental - Massachusetts, Raynham - complaint not acknowledged

Posted: 2013-09-03 by    CB2013
Complaint Rating:  0 % with 1 votes
This all started with the 1-800 number on Aug 19. I booked a rental giving my zipcode. Samoset, Plymouth, MA was more than $300 less then Raynham, MA. I booked rental and called Plymouth office to confirm pick-up. Tim just basically did not care the 800 number, Amanda was incorrect. He said I had to call Raynham, MA. I did and got Mandela the manager. HE did not care what my problem was. He gave me the $1100 plus quote. I told him that was not acceptable. He went on to say over 3 weeks rental was nothing. They are a busy office. I asked for an American made car like a Ford Focus. I know they can...
Complaint comments Comments Complaint country United States, Massachusetts, Raynham Complaint category Car Rental

Enterprise Car Rental - Wisconsin, Madison - reservation not honored

Posted: 2013-06-19 by    #&$@##
Complaint Rating:  0 % with 0 votes
Went online to the BJs Car rental site and made a car reservation with Enterprise for June 11-13, 2013. Reservation (Confirmation # S4N113) was with the Enterprise location at 200 W Beltline Hwy, Madison, WI. This was NOT an airport location and reservation was made a week in advance to pick up full size car at Noon June 11, since that day I had an appointment in northern WI at 3 PM, so I was allowing for the drive time to get to my appointment. At this Enterprise location, a female agent called me at 11 AM (an hour before my pick-up time) and told me they did not have a car for me and that I'd...
Complaint comments Comments Complaint country United States, Wisconsin, Madison Complaint category Car Rental

Enterprise Car Rental - Fake toll voilation notice sent and charged

Posted: 2013-04-10 by    Abhishek07
Complaint Rating:  0 % with 0 votes
They sent me a fake toll voilation notice and charged my card. I called their customer care which didn't pick up and told me to leave a voice mail. Still waiting for a call back from them been 7-10days.. I feel cheated...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - South Carolina, Columbia - wouldn't rent us a car

Posted: 2013-02-16 by    Fred Cayer
Complaint Rating:  0 % with 0 votes
Husbands car broke down on Feb.14, 2013 coming home from S.C. where he works to N.C. where we live. He had it towed to a transmission place that said it would be repaired the next day. It wasn't. He got a hotel room for two nights. They still had not repaired the car. He had Enterprise come pick him up so he could get a rental car and go back to where he works since the whole weekend was shot. After getting to enterprise and getting a copy of his license they wouldn't even rent a car to him because he had a N.C. license! They picked him up from a hotel! Did they think he lived there? All...
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Car Rental

Enterprise Car Rental - Arizona, Phoenix - cost

Posted: 2013-02-12 by    joethetoolman
Complaint Rating:  0 % with 0 votes
I had a stop over for 4 hours and I wanted to check my vacation home 4 miles from the airport. i am a member of Enterprise and thought they want my business so I did not check in advance. When I went to the window the cheapest car was starting at $90.00 for the day. I explained I need it for about 2hours and 16 miles of driving. They said $90.00 and that did not include taxes, fees or the gas. I rented cars for the weekend with unlimited miles for less. So I took my business somewhere else. I am no longer a Enterprise member....
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Cars, Parts & Vehicles

Enterprise Car Rental - Ohio, Ashtabula - Treat Me Like A Thief

Posted: 2012-10-06 by    davidmlong63@hotmail.com
Complaint Rating:  0 % with 0 votes
I have been a very loyal Enterprise customer, since I got my drivers license. I am 50 years old now, so my first Enterprise car rental was a long time ago. My car broke down and I decided rather than replace it I would just rent a car on the weekends, that is the only time that I really need one. I made my reservation online. They called me right away and told that they would have a car for me in a few hours. They called me back a few hours later, and told me that they had one, and they were going to pick me up soon. They told me that I would need a pay stub, and a bill with my name on it. I asked...
Complaint comments Comments Complaint country United States, Ohio, Ashtabula Complaint category Car Rental

Enterprise Car Rental - California - illegal charges

Posted: 2012-09-10 by    Pissed off still
Complaint Rating:  100 % with 1 votes
Enterprise car rental scammed me by charging 1200.00 for insurance I did not wish to purchase. Do not rent a car from them. I told the employee that I had great insurance and did not want it....
Complaint comments Comments Complaint country United States, California Complaint category Car Rental

Enterprise Car Rental - Montana, Billings - Won't take cash only credit cards

Posted: 2012-06-12 by    Montana Musik man
Complaint Rating:  0 % with 0 votes
I Don't use credit cards anymore and don't believe in our banking industry at all. Now, I can not rent a car with good old American cash. Enterprise and other company are forcing me to have a credit card or no chance of getting service and this is Illegal. Just as some business will not take bills over $50 so does this mean money is no good or is it just another banking, insurance ploy to get more money from those who don't relize that they are being taken for a ride, no pun intended. As a paralegal in class this will be brought before my class for discussion and see what we can do....
Complaint comments Comments Complaint country United States, Montana, Billings Complaint category Banks

Enterprise Car Rental - Texas, Houston - Reckless of employees

Posted: 2012-06-07 by    Bouabca
Complaint Rating:  0 % with 0 votes
I rent a car last week on may 25 2012 and I returned later, and I forget a remote of my house garage in it I called the next day to see if its possible to get it back unfortunately after calling more than four times and trying to get theirs corporate office involved in the replay was that they told their officer they had contacted the next costumer who rented the same vehicul after me, but to me they said the cant absolutely contact the customer, on the other hand they have on cabinet as their lost and found that looks like a dumpster, everything in there was moldy an unorganized, no wonder they...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Cars, Parts & Vehicles

Enterprise Car Rental - False Damage Claim

Posted: 2012-05-15 by    Carey B
Complaint Rating:  0 % with 0 votes
So we rented a car from Enterprise for our road trip recently. The walk around was fine. I was told I'd get a Mazda 6, and when I got there, it was still not ready, but a Chevy Cruze was on it's way in from the body shop. It had been in a wreck (I'll get a carfax). A few hours into our trip, the bottom fell off. I called Enterprise and talked to their rep immediately, Aaron. When I got back, they accused me of being in an accident. They denied I called until I directly confronted the person I'd spoken to. The Manager, Carlos, was so rude, I had to get my husband to handle him...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - Maryland, College Park - fraudulent hail damage claim

Posted: 2012-02-29 by    enterprisefraud
Complaint Rating:  100 % with 1 votes
I became the victim of a fraudulent $1200 hail damage claim when I rented a car from the Enterprise location at College Park, Maryland, January 2012. The vehicle had 35, 000 miles on it, and I added another 160 miles during my 8 day rental. On return, I was shown seven very small dimples on the roof. They were very difficult to see, much less document with a camera, and the kind of thing you could easily miss or ignore as inconsequential. The agent then filed a damage claim, documented only as “significant hail damage to roof and trunk”. I asked him to write a more accurate, detailed...
Complaint comments Comments Complaint country United States, Maryland, College Park Complaint category Car Rental

Enterprise Car Rental - Tennessee, McMinnville - poor service

Posted: 2012-02-08 by    Bob Jernigan
Complaint Rating:  0 % with 0 votes
Very poor customer service, I rented a vehicle due to an accident in our family car. The insurance paid $25.00 per day and that would cover the smaller car. The outlet did not have one in that price range (they said) and charged us for a larger vehicle that exceeded the amount paid by the insurance. I am older and needed our daughter to drive (she is 37) so I called and received a very curt, rude reply from David..How old is she? David asked, and that will be $10 more per day and you have to come in to arrange this (40 mile round trip). When I protested, David just replied “I don’t make...
Complaint comments Comments Complaint country United States, Tennessee, McMinnville Complaint category Car Rental

Enterprise Car Rental - Insurance Scam

Posted: 2011-12-01 by    Rabick
Complaint Rating:  100 % with 1 votes
On 16th of Nov my Insurance Company arranged a rental car for from Enterprise as my own car was damaged. While I took the car the representative looked at the car and marked the existing damages in the car. But she didn’t look into car by sitting low. I also didn’t know that they should look by sitting low so that they can see the bottom panel below the door. There was damage already in the car’s bottom panel below the door which she didn’t notice. When I went to return the car there was another representative and he looked into the car by sitting low and found that damage.
Complaint comments Comments Complaint country United States Complaint category Car Rental

Enterprise Car Rental - Texas, Houston - Deceptive Practice

Posted: 2011-10-01 by    Sthai6349
Complaint Rating:  100 % with 1 votes
On 9/26/2011 I went to Enterprise Car Rental located on Wilcrest St. Houston, TX to pick up a rental car which was authorized and paid for by Progressive (no fault of my own). I was asked by the lady manager at Enterprise why not renting a SUV since my vehicle on repair was Toyota Highlander. She said she would call Progressive and assure me there was no extra charge on my part. Today 9/30/2011 when I returned the rental Jeep Compass which I only drove for 32 miles. I was charged $43.48 for upgrading which was billed to my credit card on file. That’s totally unexpected and you can imagine...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Car Rental

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