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Edible Arrangements Complaints & Reviews

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Edible Arrangements - New York, New York / Unprofessional, poor service

Mi
Mia Treadwell on 2015-09-01
Online order valued over $170 placed on 8/25/15, scheduled for pick up on 8/27/15 was neither ready nor acknowledged at the pick up site. I arrived to pick up an order that was paid in full and the incompetent employee had the nerve to give me attitude when I requested a full refund. She kept saying it wasn't her fault and made stupid excuses. I noticed that the store was totally empty, the food display was pitiful and to be quite honest poorly managed across the board. No one on site supervising so I had to wait in order to speak to someone in charge. I am turned off with this company and will warn everyone I know not to buy from here.

Edible Arrangements - Florida, Roseland / poor quality

To
Tony Ten on 2015-07-08
I received an e mail for 15% off any purchase over $50.00 today, all I had to do was enter the code SAVE 1550 it does not work, when I called I was told that the order that I please for $101.00 had to be upgraded. Thats not what the ofter stated, I ordered the gift anyway and was there when it arrived I have got to say it was not good. I would tell you send flowers instead and avoid this company.

Edible Arrangements / did not deliver but was paid

Tn
Tneresa Newman on 2015-04-05
I ordered a nearly $200 fruit arrangement on Thursday April 2 and paid in full. I called the Wellington FLORIDA office this morning to find out the status of the delivery. Not only did they not create the promotional EASTER arrangement, the store manager, Sue told me to 'f-myself.'. According to her computer, the EASTER arrangement was to be delivered in May. She stated that they do no review their orders despite requesting telephone number to contact the customer for any issue. Now, my 7 grandchildren were cheated out of a gift and I have paid nearly $200 for nothing but heartache...

Edible Arrangements - Illinois, Crystal Lake / Crystal Lake Store 1086

Kr
Krose8 on 2015-04-04
Horrible Customer Service, I place an order a week in advance, called 2 times to make sure all was okay, was promised it was out for delivery. It wasn't!!! It never got there and then they LIED and said it was delivered on the online confirmation. BEWARE, don't trust them, I am still waiting for the promised return phone call from the owner. Plus they were extremely RUDE on the phone.

Edible Arrangements / shaving time cards/safety

Be
be honest evil people on 2015-02-18
I took a temporary job over Valentine's at this store to see if they followed the rules. I worked many hours, but got paid for 3 hours less. I was told by a current employee that this is standard practice by the new manager. Well let it be said, shaving time card's is illegal. I worked for a labor union, and this store has violated a rule by working people 55 and over for 14 hours to 15 hours with only a 10 minute break. (True they provided the food.) They also had me climb into a semi to load and unload the arrangements. It was their job to teach temporary employees how to operate...

Edible Arrangements - California, Los Angeles / ruined anniversary

Le
leebradley on 2014-10-09
I paid over $107 to have 24 choc dipped strawberries delivered to my partner and specified that it had to be a morning delivery. September 21st. He waited all day because I had to tell him that a surprise was on it's way, but no delivery. I called the store in down town L.A. And was given a two hour window for mid afternoon, their excuse was that they had ran out of boxes and could reach my cell phone. By 5pm nothing had arrived. I called again to be told that the product had not even been picked up and they needed to wait for refrigerated transport. Long story short. He received a phone call...

Edible Arrangements / Harrassment

Mo
moussey on 2013-11-07
Edible Arrangements delivered 4 fruit baskets to my home. Obviously the wrong address was put on it - I told the delivery man that he had the wrong address. When I looked at the names I said it wasn't mine. I knew one of the names said I would call the union about the delivery. Driver didn't want to wait. They were delivered at 1:10 pm. I leave for work at 1:45. At 7:30 at night this stranger came to my door - I spoke with him - quote: I want the baskets back - I'm the manager and am $300. out of pocket. Not my problem I told him. When I called the union they said I should keep...

Edible Arrangements - Massachusetts, Waltham / delivery

Ma
mary corliss on 2013-10-11
On Oct. 7/13, I ordered an arrangement from Edible Arrangements at 100 commercial, Leominster, Ma to be delivered on Ocr. 8th.The order was sent to the Waltham store where apparently they had a "computer" glitch and no order was delivered, and I was not notified. When I finally tracked the order down, I was offered $5.00 the bill. By this time, it was Oct.10th.$5.00 was an insult, at the very least, there should have been an apology!

Edible Arrangements - Connecticut / Deceptive Business Practices

Pu
Pualani on 2013-08-22
I ordered an arrangement over the required $50.00 in order to participate in their promotion of a $29.99 gift. I entered the promotional code 1229, which was advertised at the TOP of their website and completed my order. I also entered my email address in order to receive a $10.00 gift certificate, **IF** I allowed Edible Arrangements to send me emails. Before ordering, I chose a franchise within 4 miles of my home and when the order went through, it showed a franchise 12 miles away. I called the franchisee to find out why the promotional gift did not show up on my order. They said they were...

Edible Arrangements - New Jersey / delivery & presentation

Sh
Shannie boo on 2013-02-22
I called the site 4 times to ask about my order and I was told that the driver would be delivering my order before 7pm and yes when it arrived it was 7pm but when I saw it the presentation was horrible it looked like the strawberries had been sitting for over a month they were all discombobulated in the box I was so disappointed in this particular edible arrangement site

Edible Arrangements - Arizona, Queen Creek / Soggy Fruit

Te
Teresa N on 2013-02-18
Received Chocolate covered strawberries and Chocolate covered apples for Valentine's Day from my son and his girlfriend and the fruit was soggy and wasn't edible. So disappointed!!!

Edible Arrangements - Massachusetts, Brockton / Rude and Unprofessional Treatment

La
lakishasneed on 2013-02-15
The most awful treatment ever. i was called racial slurs and hung up on after making several attempts to find out the status of my order. I asked to speak to a manager. i was told that it was a franchise and everyone there was related and I would be told the same thing by whomever I spoke with. They threatened to cancel my order after I had my family member waiting all day for delivery. Never again will I order from Edible Arrangements.

Edible Arrangements / refused to issue refund after promise made, stalking issues by their managment

my sign required the number 2 since the previous sign in was already taken. Edible Arrangements Run By Crooks 2 Refused to issue refund when the flowers were never delivered. They still have my money and their product. Refund was promised and then re-nigged. Corporate behavior seems to mirror local behavior since they have been sued by 270 of their own franchises.

Edible Arrangements - Florida, Tampa / poor quality/missing items

Do
donna nonono on 2012-12-28
It cost me $86 to send unripe fruit to my family in Florida. Not even ONE chocolate covered strawberry. (photo of item ordered showed 7) They say they will call within 48 hours and its been 4 days..not a call back. They DO NOT back their product. They do not CARE. Once they have your money, the lack of quality of their fruit is basically tough crap.. and the fruit IS TOUGH CRAP. photo of item ordered, below... asked family to send photo of item recvd.

Edible Arrangements - Maryland, Timonium / Inedible fruit

Sh
shellywood on 2012-11-21
Ordered an arrangement for my daughter's birthday party. While the strawberries were delicious, the rest of the fruit was hard and dry. The honeydew melon was white and you couldn't even bite into it. I called the company twice trying to speak with a manager and never heard back from them after leaving messages. Very disappointed in the quality of the fruit!

Edible Arrangements - Louisiana, Baton Rouge / Just want your Money!!!

Ni
nikdemgroup on 2012-05-06
My “Sour experience” began on Wednesday, May, 2, 2012 at 3:28pm when my daughter called me from her school bus saying, “Mom did you get me an edible arrangement for my birthday? I see the truck pulling up to our school” as her bus was pulling off the parking lot. Needless to say, I was beyond upset at the fact that my daughter’s milestone birthday was ruined by the laziness, inconsiderateness, insensibility of your staff, and the fact that “you were not there when I needed you to be there”. I went into the 5720 Corporate Blvd. location (Store #1183) here...

Edible Arrangements / Order not delivered

Ru
Rudolf004 on 2012-02-26
It is incredible. On February 4, 2012 I went to Edible in Ave. Main in Bayamon, PR to place an order for San Valentine’s Day. First, the service was discourteous. The attending, Mr. Jesus was rough and do not help me to make the best selection according to my budget. When I asked for the manager, he told me that he is the Manager. Wao!, He is the Manager and he has this attitude, I can’t believed this! Second, when I paid, I requested a receipt and he denied it, because he said that he don’t give receipts for San Valentine’s Orders, but he is collecting the sales tax...

Edible Arrangements - Oklahoma, Oklahoma City / refusal to deliver same day

Su
summer hill on 2012-02-10
i got online on 02/10/12 shortly before 4pm to order for my aunts birthday party which i had to miss. i was called back 45 minutes later by a lady named donna to tell me they woudn't be delivering on same day because it was too late in the day. i said i didnt understand becuase they were open til 7. she said there was nothing she could do it would be delivered tomorrow. i got online to send my feedback and she contacted me again. she said she didnt understand my problem she explained herself well and asked if i wanted to cancel the order. i said no i just wouldnt be using this company...

Edible Arrangements / Do not use this business

Gr
Gruzheve on 2012-01-23
I ordered a $63. chocolate strawberry arrangement on Feb. 8, 2011 to be delivered to my husbands place of business on Valentine's Day. Lori talked to me about where the business was and assured me it would be no problem getting there before the end of the work day. At 3:30pm Feb. 14th, I called to see why the order had not been delivered yet, the lady answering the phone assured me it was on the delivery truck and would be there before 5pm. At 4:40pm I called the Florida Solar Energy Center and asked the front desk if there had been a delivery for my husband. "NO!" was the answer. I...

Edible Arrangements - Arizona / charged and no delivery

Au
Autumn Simril on 2011-08-14
Ordered basket for my son. After checking site saw the item was "delivered". After I received no call from him, I had to call and ask if he received it. (this was to be a surprise) he said he received a call from someone at edible arrangements and they asked if he would be there for the next two hours he said yes, no one has delivered the basket to this day. They did however manage to get 115.00 from my credit card!
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