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Edible Arrangements Complaints & Reviews

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Edible Arrangements - ruined anniversary

Posted: 2014-10-09 by    leebradley
Complaint Rating:  100 % with 1 votes
I paid over $107 to have 24 choc dipped strawberries delivered to my partner and specified that it had to be a morning delivery. September 21st.
He waited all day because I had to tell him that a surprise was on it's way, but no delivery. I called the store in down town L.A. And was given a two hour window for mid afternoon, their excuse was that they had ran out of boxes and could reach my cell phone. By 5pm nothing had arrived. I called again to be told that the product had not even been picked up and they needed to wait for refrigerated transport. Long story short. He received a phone...
Complaint comments Comments Complaint country United States Complaint category Food

Edible Arrangements - Harrassment

Posted: 2013-11-07 by    moussey
Complaint Rating:  50 % with 2 votes
Edible Arrangements delivered 4 fruit baskets to my home. Obviously the wrong address was put on it - I told the delivery man that he had the wrong address. When I looked at the names I said it wasn't mine. I knew one of the names said I would call the union about the delivery. Driver didn't want to wait. They were delivered at 1:10 pm. I leave for work at 1:45. At 7:30 at night this stranger came to my door - I spoke with him - quote: I want the baskets back - I'm the manager and am $300. out of pocket. Not my problem I told him. When I called the union they said I should keep the...
Complaint comments Comments Complaint country United States Complaint category Food

Edible Arrangements - Massachusetts, Waltham - delivery

Posted: 2013-10-11 by    mary corliss
Complaint Rating:  0 % with 0 votes
On Oct. 7/13, I ordered an arrangement from Edible Arrangements at 100 commercial, Leominster, Ma to be delivered on Ocr. 8th.The order was sent to the Waltham store where apparently they had a "computer" glitch and no order was delivered, and I was not notified. When I finally tracked the order down, I was offered $5.00 the bill. By this time, it was Oct.10th.$5.00 was an insult, at the very least, there should have been an apology!...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Food

Edible Arrangements - Connecticut - Deceptive Business Practices

Posted: 2013-08-22 by    Pualani
Complaint Rating:  0 % with 0 votes
I ordered an arrangement over the required $50.00 in order to participate in their promotion of a $29.99 gift. I entered the promotional code 1229, which was advertised at the TOP of their website and completed my order. I also entered my email address in order to receive a $10.00 gift certificate, **IF** I allowed Edible Arrangements to send me emails.

Before ordering, I chose a franchise within 4 miles of my home and when the order went through, it showed a franchise 12 miles away. I called the franchisee to find out why the promotional gift did not show up on my order. They said...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Food

Edible Arrangements - New Jersey - delivery & presentation

Posted: 2013-02-22 by    Shannie boo
Complaint Rating:  0 % with 0 votes
I called the site 4 times to ask about my order and I was told that the driver would be delivering my order before 7pm and yes when it arrived it was 7pm but when I saw it the presentation was horrible it looked like the strawberries had been sitting for over a month they were all discombobulated in the box I was so disappointed in this particular edible arrangement site...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Food

Edible Arrangements - Arizona, Queen Creek - Soggy Fruit

Posted: 2013-02-18 by    Teresa N
Complaint Rating:  100 % with 1 votes
Received Chocolate covered strawberries and Chocolate covered apples for Valentine's Day from my son and his girlfriend and the fruit was soggy and wasn't edible. So disappointed!!!...
Complaint comments Comments Complaint country United States, Arizona, Queen Creek Complaint category Food

Edible Arrangements - Massachusetts, Brockton - Rude and Unprofessional Treatment

Posted: 2013-02-15 by    lakishasneed
Complaint Rating:  100 % with 1 votes
The most awful treatment ever. i was called racial slurs and hung up on after making several attempts to find out the status of my order. I asked to speak to a manager. i was told that it was a franchise and everyone there was related and I would be told the same thing by whomever I spoke with. They threatened to cancel my order after I had my family member waiting all day for delivery. Never again will I order from Edible Arrangements....
Complaint comments Comments Complaint country United States, Massachusetts, Brockton Complaint category Food

Edible Arrangements - refused to issue refund after promise made, stalking issues by their managment

Posted: 2013-02-10 by    Edible Arrangements run by Crooks 2
Complaint Rating:  100 % with 2 votes
my sign required the number 2 since the previous sign in was already taken.
Edible Arrangements Run By Crooks 2

Refused to issue refund when the flowers were never delivered. They still have my money and their product.
Refund was promised and then re-nigged.

Corporate behavior seems to mirror local behavior since they have been sued by 270 of their own franchises....
Complaint comments Comments Complaint country United States Complaint category Flowers Delivery

Edible Arrangements - Florida, Tampa - poor quality/missing items

Posted: 2012-12-28 by    donna nonono
Complaint Rating:  0 % with 0 votes
It cost me $86 to send unripe fruit to my family in Florida. Not even ONE chocolate covered strawberry. (photo of item ordered showed 7) They say they will call within 48 hours and its been 4 days..not a call back. They DO NOT back their product. They do not CARE. Once they have your money, the lack of quality of their fruit is basically tough crap.. and the fruit IS TOUGH CRAP. photo of item ordered, below... asked family to send photo of item recvd....
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Food

Edible Arrangements - Maryland, Timonium - Inedible fruit

Posted: 2012-11-21 by    shellywood
Complaint Rating:  0 % with 0 votes
Ordered an arrangement for my daughter's birthday party. While the strawberries were delicious, the rest of the fruit was hard and dry. The honeydew melon was white and you couldn't even bite into it. I called the company twice trying to speak with a manager and never heard back from them after leaving messages. Very disappointed in the quality of the fruit!...
Complaint comments Comments Complaint country United States, Maryland, Timonium Complaint category Food

Edible Arrangements - Louisiana, Baton Rouge - Just want your Money!!!

Posted: 2012-05-06 by    nikdemgroup
Complaint Rating:  0 % with 0 votes
My “Sour experience” began on Wednesday, May, 2, 2012 at 3:28pm when my daughter called me from her school bus saying, “Mom did you get me an edible arrangement for my birthday? I see the truck pulling up to our school” as her bus was pulling off the parking lot. Needless to say, I was beyond upset at the fact that my daughter’s milestone birthday was ruined by the laziness, inconsiderateness, insensibility of your staff, and the fact that “you were not there when I needed you to be there”.
I went into the 5720 Corporate Blvd. location (Store #1183)...
Complaint comments Comments Complaint country United States, Louisiana, Baton Rouge Complaint category Retail Stores

Edible Arrangements - Order not delivered

Posted: 2012-02-26 by    Rudolf004
Complaint Rating:  0 % with 0 votes
It is incredible. On February 4, 2012 I went to Edible in Ave. Main in Bayamon, PR to place an order for San Valentine’s Day.

First, the service was discourteous. The attending, Mr. Jesus was rough and do not help me to make the best selection according to my budget. When I asked for the manager, he told me that he is the Manager. Wao!, He is the Manager and he has this attitude, I can’t believed this!

Second, when I paid, I requested a receipt and he denied it, because he said that he don’t give receipts for San Valentine’s Orders, but he is...
Complaint comments Comments Complaint country Puerto Rico Complaint category Flowers Delivery

Edible Arrangements - Oklahoma, Oklahoma City - refusal to deliver same day

Posted: 2012-02-10 by    summer hill
Complaint Rating:  100 % with 2 votes
i got online on 02/10/12 shortly before 4pm to order for my aunts birthday party which i had to miss. i was called back 45 minutes later by a lady named donna to tell me they woudn't be delivering on same day because it was too late in the day. i said i didnt understand becuase they were open til 7. she said there was nothing she could do it would be delivered tomorrow. i got online to send my feedback and she contacted me again. she said she didnt understand my problem she explained herself well and asked if i wanted to cancel the order. i said no i just wouldnt be using this company again....
Complaint comments Comments Complaint country United States, Oklahoma, Oklahoma City Complaint category Other

Edible Arrangements - Do not use this business

Posted: 2012-01-23 by    Gruzheve
Complaint Rating:  100 % with 3 votes
I ordered a $63. chocolate strawberry arrangement on Feb. 8, 2011 to be delivered to my husbands place of business on Valentine's Day. Lori talked to me about where the business was and assured me it would be no problem getting there before the end of the work day. At 3:30pm Feb. 14th, I called to see why the order had not been delivered yet, the lady answering the phone assured me it was on the delivery truck and would be there before 5pm. At 4:40pm I called the Florida Solar Energy Center and asked the front desk if there had been a delivery for my husband. "NO!" was the answer....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Edible Arrangements - Arizona - charged and no delivery

Posted: 2011-08-14 by    Autumn Simril
Complaint Rating:  100 % with 1 votes
Ordered basket for my son. After checking site saw the item was "delivered". After I received no call from him, I had to call and ask if he received it. (this was to be a surprise) he said he received a call from someone at edible arrangements and they asked if he would be there for the next two hours he said yes, no one has delivered the basket to this day. They did however manage to get 115.00 from my credit card!...
Complaint comments Comments Complaint country United States, Arizona Complaint category Food

Edible Arrangements - Discrimination over priced friut baskets

Posted: 2011-08-05 by    thelmamack
Complaint Rating:  50 % with 2 votes
This company over charges for fruit cut from a cookie cutter there arrogant and cant speak english or write english theres nver to much promotions with this company for amereicans and there is alot of identity theft at the 1437 sams drive location, poor management, and the employees take the abuse of the manager who dares u to speak your mind you better shut up theres not of work be n done n here or go home no talking or you will be suspended and if you looking for a raise we sent your money overa seas where here to charge almost 100 dollars for our cookie cutter fruit baskets and we use you stupid...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Edible Arrangements - Florida, North Lauderdale - Poor Customer Service

Posted: 2011-06-23 by    jonniboy
Complaint Rating:  0 % with 1 votes
I visit the Edible Arrangements location in North Lauderdale off SR 7 and I drove past and saw the open sign so walked in to make order. Once I walked in I saw no one working so I saw a business card and walked out the store and made a call asking if they were open bc I see no one there. And the rep replied "We are open you see the open sign we are answering the phone and we are always in the office. " He was a real JERK.!!! And on top of that he told me that I would not have to pay the full delivery fee bc its being delivered in the city limits but after I reviewed my receipt I was still...
Complaint comments Comments Complaint country United States, Florida, North Lauderdale Complaint category Flowers Delivery

Edible Arrangements - No refund of delivery fee

Posted: 2011-05-31 by    ostromj
Complaint Rating:  100 % with 1 votes
Even though they failed to make delivery, or attempt to leave with anyone else in the apartment complex, I was charged a delivery fee. The receipient had to go pick up the delivery, yet I received no refund. They absolutely refuse to work with anyone on complaints....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Edible Arrangements - Did not deliver what was ordered

Posted: 2011-05-26 by    Cherrypie1949
Complaint Rating:  100 % with 2 votes
My daughter ordered $147 arrangement which consisted of $15 for additional fruit. What I got was no where near what was pictured, and additional fruit was not there. What I got might be $20 worth of fruit and unedible greenery. We have sent emails and so far no responce.

In my email, as well as posting on their website, I asked them to refund my daughters money, or I would contact consumer affairs and nine on your side, in tucson, arizona, to file a complaint for fraud or bait and switch. I not only have photo of what it should look like, but what was delivered....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Edible Arrangements - New York, Queens - never arrived, still charged!!

Posted: 2011-05-23 by    Siroadrnr
Complaint Rating:  0 % with 0 votes
I ordered an arrangement by computer for my mother the week before Mothers Day for delivery. The website asked to check off the nearest store to her address. I did so, and also provided her phone number in case of a delivery problem, as well as my own. Well, Mothers day came and went, with no delivery. The website's status showed it was "in transit". I called the local stores number, and got a recording to call back during business hours, which it was!! All day, same recording. By Tuesday, I again checked the status, still "in transit", so I clicked the "cancel order"...
Complaint comments Comments Complaint country United States, New York, Queens Complaint category Food

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