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Possible fraud or mix-up
I made a legitimate online order #W1004703009-1, which was processed through your store in Jacksonville, FL. I was notified of delivery on 9/6/21 by email. That was no problem.
Three days later, 9/9/21, I received another email about an order #S0445088665 which was picked up in person at the same Jacksonville store. That's impossible because I'm in Pennsylvania. I called the store and spoke to Pam who described the person who picked up the purchase. Pam provided a charge card number that was used which I don't recognize. Since this is not my card number, it looks like I wasn't charged for the purchase.
My concern is that the seemingly bogus card number is attached to my name, address, phone number, and email. I find it way too coincidental that this occurred a few days after my original purchase which was processed at the same store. It's either fraud or a serious mix-up on an employee's part. I don't appreciate my personal info being used — or misused in this way. It's hard to believe that Edible management doesn't want to look into this weather it's fraud or human error.
I served twenty-five years with the NYPD. I'm not a chronic complainer.
I've made a report with my local police just in case I someday receive a bill for items I didn't order. A fraud alert has also been placed on my personal info.
On 9/10/21 I spoke with Alex at customer service about all of this. He mentioned something about a Patricia Davis whom I do not know. Please check this out.
Desired outcome: Edible management should investigate this. They should be concerned. It could become a bigger issue.
Order not complete..
I ordered from store 469 in Ft. Walton Beach. A Summertime Fruits and Cheesecakes... It was for a Birthday to be celebrated with the cheesecakes.. So the entire evening was ruined because of it. I contacted the store and they said they redo the order. They brought out the cheesecakes. I just thought they should have done more for their mess up. Nothing was offered or any explanation. Truly disappointed in their customer service.
Desired outcome: Should have been. We will make the entire order over. Or we will add cookies or something .
“feel better with fruit” basket
On Monday Aug. 2nd I place an order of the large "Feel Better With Fruit" basket, which included a bear, balloon, and a Gourmet Belgian Chocolate Get Well pop, along with the fruit to be delivered the next day to my sister who had just had surgery. On Tuesday Aug. 3rd the basket was never delivered, with no calls or explanations why. On Wednesday Aug. 4th I...
Read full review of Edible ArrangementsDoesn’t match the photo
I feel silly complaining about something so trivial in today's world but, I'm dissapointed that what I ordered looks nothing like the photo in the catologue. Instead of "rainbow dipped" chocolate covered strawberries, I got what looks like a tacky Valentine's Day one. No rainbows just big chunks of red and white sprinkles. It looks very unappealing. Not at all what we wanted.
Desired outcome: Discount ..and I would consider shipping here again.
Picture vs what was delivered
Order date - Thursday, June 17, 2021
Order total - $74.89
Order number - w2004221729-1
Payment information:
Sherri Taveras
3355 Wilton Crest CT
Alexandria, VA 22310
Order information:
Delivery on June 19, 2021
Sheila Cook
5316 Gavella CV
PALMETTO, FL, 34221
[protected]
TOTAL
Strawberry Sweets Platter - One Size
1
$69.99
$0.00
$69.99
*Containers may vary.
Edible Arrangements - 1600
7333 52nd Place East
Bradenton, FL 34203
I already called the store and told them items are missing -she said she will either call me or email me. Nothing yet. I had ordered four different edible arrangements to go to four different places. I understand you have to use different platters, trays, whatever. I expect it to look good and be presentable. I pay enough money and would like it to be close to the picture as possible. This is your business-I am not being unreasonable, I want what I see and what my recipient gets to be the same!
Thank you
Desired outcome: Either credit me back a portion or you’re resend what was missing
Service received
I placed a order for pickup @12:30 when I arrived a young lady took my name went to the back then a young guy came out and stated that they were heating the caramel for my apples and said it would be about 15 minutes that they just got the employees in for their shift. This is the second time that I've done business with this store and each time I've had to...
Read full review of Edible Arrangements8:30pm delivery with soggy fruit
We purchased a basket for Mother's Day for $133. for the party with my children and family, only for it to arrive at 8:30 pm after everyone had left and gone home. The strawberries were dripping off the coating and the fruit was warm! And it was delivered in a van with No air conditioner! So my fruit had to be thrown away before a few days and wasn't able...
Read full review of Edible ArrangementsMy mother day delivery
I ordered my wife the large basket of fruit for $133 because her children were going to be there and it was going to be a great party for her since she's been having such bad health lately. So I ordered it and we waited all day long and it never arrived until 8:30pm! The children had already gone home, the coating on the strawberries were dripping off...
Read full review of Edible Arrangements and 1 commentGet well swizzle trio
I ordered 2 Get Well Swizzle Trio's for my friend. They were supposed to arrive on May 5th, but didn't arrive until May 8th. They were not edible. She said it looked like mold was growing on the apples.
Order date - Monday, May 3, 2021
Order total - $66.78
Order number - W2003753108-1
Payment information:
Miranda Vasel
24 Shady Oak Court
St. Charles, MO 63301
Order information:
Expected delivery on May 5, 2021
Cinthia Guillen
106 E Ruby Rd
Rio Rico, AZ, 85648
[protected]
ITEM
QTY
PRICE
DISCOUNT
TOTAL
Get Well Swizzle® Trio - 1 - 12ct box
1
$42.99
$0.00
$42.99
Get Well Swizzle Trio® - 1 - 12ct box
1
Custom Dipped Fruit™ Box Sleeve: 1 Get Well Sleeve
1
*Containers may vary.
Edible Arrangements - 474
13980 W Bell Road
Surprise, AZ 85374
Desired outcome: I want my money back
Mother’s day rose bouquet
Order W1003929192-1 I am deeply disappointed in the service with this order and store. I waited all day Saturday and Sunday for the Mother's Day gift. I then spent most of my day calling the Avondale location which rang and no one answered for hours. I then had to drive to the store at about 3:30pm because no one would answer the phone at the Avondale...
Read full review of Edible ArrangementsLeft outside overnight in the middle of a pandemic.
I placed an order for my elderly, ill mother on Friday May 2021. It was not delivered until 11:23 pm and left on the steps. It stayed outside overnight. I called where I ordered from which it was from tucker, GA location and they told me it was delivered at 11:23 pm and was not sure why the driver left it on the steps. My mother's nurse puts her to bed by...
Delivery and product
I ordered the deepest sympathy fruit flowers (12 chocolate strawberries). Upon deliver the delivery person promptly placed the box side ways on my porch and didn't ring door bell.
By the time I found the they had melted into one mass at bottoms of box.
I opened box and the stench of strawberries told me they where no longer edible. I spent 100 bucks for a melted spoiled mess.
I am very disappointed with the outcome
Order# W0094673310-1
Desired outcome: Refund
W0095772489-1
I ordered the Classic Indulgence Box
Chocolate Dipped Strawberries, Apples & Bananas Box - 12 Box
Only received ALL-strawberries.
I called today they kept me on hold for 15 mins then when I got through they hung up so I had to call again. They said they would bring a new one if the old one was returned? I have been ordering from Edible Arrangements for years. I am very disappointed
Time for delivery
April 29, 12:30 pm, very very disappointed in the minimal assistance I received from a young woman on the phone, for 3 sympathy orders to go out to one address, I have ordered many times prior and have always been pleased however, this a very disappointing experience on this day, very unprofessional!
Read full review of Edible ArrangementsDidn’t receive/order
I placed an online order on 4/17/21 to be delivered on 4/19/21. I received a text message to contact the store. I contacted the store the representative was rude because the order was incomplete. But when asked the time frame for the delivery it couldn't be given. No additional information was given. At 7:00pm the order has not been delivered and the store...
Read full review of Edible ArrangementsIncorrect delivery; lack of assistance
Order # w1003290211-1: I placed an order for a friend who is nj staying with her friend as her mother is very ill and hospitalized. The address is: 64l kings arrow rd, stedwick village one, budd lake nj 07828, upon entering the address, the edible arrangements website stated that the recommended address is: 64l kings vlg, stedwick village one, budd lake, nj...
Read full review of Edible ArrangementsPlatter & Manager Service
I ordered a platter for a relative that was completely embarrassing. I called the store lactation 8 times during business hours. No answer. Left 2 messages. No reply. Next day at 10:30am called again. Spoke to someone who asked me to email a photo to masi.[protected]@gmail.com. This person driving his car speaking very loudly on Bluetooth tried to justify...
A birthday bouquet fiasco
On February 25, 2020 a bouquet was delivered to my house for my birthday. The person didn't ring the doorbell or knock the door, so the arrangement stayed outside for a while. When I finally got it, was a mess. Some of the fruit was not in the arrangement. The fruit looked old and the kale they used to cover the center was yellow. Seems to be a leftover...
Valentine delivery
Memphis store #830 - I ordered choc covered strawberries for delivery 2/15. A snowstorm hit 2/14, I'm aware. I received a call from the local store asking for a callback to arrange late delivery. When I called back, I got a message saying they were closed. I was directed to press 1 to leave a message for customer service. Pressing 1 gave me a message...
Product not delivered
This has been a horrible year so for 2021 I placed my order for Edible Arrangements hoping to make things a little bit brighter. I placed my order (W0092506219-1) on 2/12/21 to be delivered on Sun 2/14. I checked the status at 9a and it started out for delivery - lie #1. When still NOT delivered at 4:30p I called the store (#794 Edible Arrangements 350...
Read full review of Edible Arrangements and 1 comment
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Overview of Edible Arrangements complaint handling
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Edible Arrangements contacts
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Edible Arrangements phone numbers+1 (877) 363-7848+1 (877) 363-7848Click up if you have successfully reached Edible Arrangements by calling +1 (877) 363-7848 phone number 3 3 users reported that they have successfully reached Edible Arrangements by calling +1 (877) 363-7848 phone number Click down if you have UNsuccessfully reached Edible Arrangements by calling +1 (877) 363-7848 phone number 7 7 users reported that they have UNsuccessfully reached Edible Arrangements by calling +1 (877) 363-7848 phone numberCustomer Care+1 (888) 727-4258+1 (888) 727-4258Click up if you have successfully reached Edible Arrangements by calling +1 (888) 727-4258 phone number 6 6 users reported that they have successfully reached Edible Arrangements by calling +1 (888) 727-4258 phone number Click down if you have UNsuccessfully reached Edible Arrangements by calling +1 (888) 727-4258 phone number 0 0 users reported that they have UNsuccessfully reached Edible Arrangements by calling +1 (888) 727-4258 phone number
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Edible Arrangements emailsnotice@ediblearrangements.com100%Confidence score: 100%Supportwebmaster@ediblearrangements.com91%Confidence score: 91%it
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Edible Arrangements address95 Barnes Road, Wallingford, Connecticut, 06492-1800, United States
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Edible Arrangements social media
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