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Conexis Complaints & Reviews

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Conexis - Oklahoma, Newcastle - cancallation of cobra

Posted: 2011-08-31 by    shelly codner
Complaint Rating:  100 % with 1 votes
I have been paying Conexis for Cobra since June 2010, my payments were always paid a month early. Aug 6th I receved a letter dated 8/1/11 that my cobra would be exhausted as of 9/30/2011. 8/16/11 I received a letter that my insurance has been cancelled for non payment. Knowing I always paid in advance I called my bank to learn that all of my checks had been cashed and received timely. I was told by Conexis that my Federal Subsidy had expired and that my premium had increased. Instaead of notifying me that the premium had increased and my last two payments were shorr they cashed the checks and back...
Complaint comments Comments Complaint country United States, Oklahoma, Newcastle Complaint category Health & Life Insurance

Conexis - Nevada, Las Vegas - Cancelled COBRA

Posted: 2011-02-25 by    Conexis is a joke
Complaint Rating:  0 % with 0 votes
I quit my job in the end of November 2010. I received the COBRA information and signed up for insurance on Feb 12th. I did this on the last day allowed but had to do it through their online system because study were snowed in and no one was at work. The system took my payment and the following week, I received an insurance card. I went to the dentist office to find out that I did not have coverage. Apparently, my past employer had open enrollment and I did not sign up. Open enrollment deadline was January 17th.

My frustration steams from this company accepting my payment when my...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Health & Life Insurance

Conexis - Texas, Dallas - Correction of error

Posted: 2011-02-10 by    lrussell
Complaint Rating:  100 % with 1 votes
My coverage for COBRA terminated as of 1/31/2011. I paid $320.45 for the premium due 1/1/2011 thru 1/31/2011. They had no problem accepting my money. I received statements from my insurance carrier that my Janujary 2011 medical expenses were not covered due to "no coverage". I called the medical carrier and they stgated CONEXIS advised them my coverage terminated 1/21/2010. I called CONEXIS on 2/4/2011 and spoke with Tim. He advised he would make correction. I'm disabled and was advised I would need a Certificate of Credible Insurance from my insurance carrier to apply for new health...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Health & Life Insurance

Conexis - Terrible Customer Service

Posted:    Shannon M Ferrini
Complaint Rating:  0 % with 1 votes
these people are HORRIBLE. I submitted a claim which they first told me was approved and would be paid out in 1 to 3 days. Then they send me a rejection letter telling me the claim was submitted twice. Which I ONLY faxed once, they then tell me that they are looking into it and are NOT sure why the money is not releasing everything looked fine and it was approved. Claim was submitted on 6/22 on JULY 2Nd they finally say your money will be paid out but the reason it took so long was becasue it was set up incorrectly from my employer!!! THIS IS THE FIRST CLAIM I EVER SUBMITTED TO THIS COMPANY AND...
Complaint comments Comments Complaint country United States Complaint category Other

Conexis - California, San Francisco - Horrible service

Posted:    emmacat
Complaint Rating:  100 % with 2 votes
As far as I can tell, this company has no customer service whatever. I set up an ACH transfer to pay my daughter's COBRA premium. There was some issue with the transfer, but Conexis never contacted me until I received a cancellation notice! I have been able to get a little traction with them through the insurance agent, but absolutely no response whatever to phone calls, emails, and letters. Shocking, disgusting behavior by a "service" company....
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Health & Life Insurance

Conexis - Texas, Odessa - Poor Customer Service/Cancellation of Insurance

Posted:    s1lynn
Complaint Rating:  89 % with 9 votes
I have had Conexis as my COBRA manager for 8 months. They are the most unorganized company I have ever dealt with and they have complete control over my benefits!?!? I have made payments and it takes 5 to 7 days to process those payments on their end. So then they claim that my payment is late. Then they pay the insurance companies late so that services are ended. Thank goodness, I have kept every single confirmation number. I am so tired of dealing with them, that I contacted my previous employer and submitted a complaint on Conexis. I explained my headaches, time and energy I was having to invest....
Complaint comments Comments Complaint country United States, Texas, Odessa Complaint category Health & Life Insurance

Conexis - Texas, Irving - Non payment on claim

Posted:    angry in TX
Complaint Rating:  100 % with 1 votes
conexis is terrible our city contracted them to manage our Flexible Spending Accounts. They refuse to approve medical expenses because they don't think it's necessary for you to have those procedures, you can summit your proof of all the medical procedures you had done and they will only choose to pay the smaller bills and tell you that is the ones the IRS will take and the others you will have to pay yourself or you will be cancelled and the money you are putting into this account will be off limits to you untill you satisfy or pay them pay for spending your own money when you try to...
Complaint comments Comments Complaint country United States, Texas, Irving Complaint category Products & Services

Conexis - Texas - Failed Coverage

Posted:    M. Renee
Complaint Rating:  100 % with 3 votes
I was paying for COBRA coverage for 5 months but when it came time to use my insurance, I didn't have any. I called CONEXIS for days on end to try to find out what the problem could be, but no one was able to help me. It was so frustrating to be paying high premiums when I had no insurance! CONEXIS reps were unhelpful and sent me away with little to no knowledge about how to rectify the situation. I spent hours on the phone - long holds, different supervisors, lame responses. All playing the blame game on someone else but no one willing to say, "hey, we've been taking your money for...
Complaint comments Comments Complaint country United States, Texas Complaint category Other

Conexis - Non-Payment on Claims: Possible CASH FLOW problem

Posted:    Jim@UCI
Complaint Rating:  100 % with 3 votes
RE: CONEXIS FSA Admin for University of California employees
3/19/2010:

SUMMARY CONCLUSION: I would say that if you work for the UC, then you better START CALLING YOUR CAMPUS BENEFITS OFFICE TO COMPLAIN as it sure smells like they are having corporate cash flow problems from what I've experienced and they are holding a lot of our money which we may never see again.

I am having similar concerns as the COMMENT POSTED ABOVE about CONEXIS who administers the University of California FSA employee accounts. It almost seems like they are having CASH FLOW PROBLEMS...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

Conexis - California, San Diego - Poor Service

Posted:    angry@conexis
Complaint Rating:  100 % with 4 votes
Conexis is terrible! I have them for a Flexible spending account. They refuse to "approve" valid expenses. This is supposedly a FLEXIBLE account and who are they to say that my medical expenses are of lesser need that someone elses??!! It's my money to start with!!!

Always on hold for over 20 minutes before being able to talk to anyone. Do not receive call back or confirmation emails when submitting information.

They say that something is approved but then a couple months later they change their mind without telling you!!...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Health & Beauty

Conexis - Georgia - Customer Service

Posted:    olp80
Complaint Rating:  100 % with 7 votes
Conexis has the absolute worst customer service department. The overpaid a claim and I caught it. I immediately called them before they had paid me and told them about the situation. The lady on the phone explained that I would have to wait until the claim was paid and then mail them a check back. I asked her why they couldn't just cancel the payment before it was issued and she said it was because it had already been "processed". She then became agitated that I would even imply that they had made a mistake and put me on hold for several minutes without warning or a reason. When she...
Complaint comments Comments Complaint country United States, Georgia Complaint category Health & Life Insurance

Conexis - California, Orange - COBRA

Posted:    CONEXIS Stinks
Complaint Rating:  100 % with 7 votes
We are an employer with an x-employee on COBRA. So far the company has paid 100% of the participants medical premium FOR SIX MONTHS. During the 6 months we have received the participaints 35% for ONE MONTH. CONEXIS has received the participants portion of the premium payments but have not forwarded them onto our office. I have never dealt with such stupid, inept, idiotic, bumbling idiots. Spoke to the Dept. of Labor and was told to call the Better Business Bureau...what, nobody oversees this type of company's operations that deal with people's insurance????...
Complaint comments Comments Complaint country United States, California, Orange Complaint category Health & Life Insurance

Conexis - Nebraska - Terrible Customer Service and Business Practices

Posted:    abartek
Complaint Rating:  100 % with 2 votes
Conexis has a Better Business Bureau rating of D+ on scale of A+ to F - EVERYONE SHOULD LOG COMPLAINTS on the Dallas Better Business Bureau website - it can be done online!!!

Conexis is by far and away the WORST company I have EVER dealt with. Last year when we first signed up for Cobra after I left my job after my second baby - they NEVER did send us the papers in the mail to sign up - I called everyday for 2 weeks to get them to fax them to me - all the while they are telling me to wait and that they were mailed...I couldn't afford to wait much longer because you only get 3...
Complaint comments Comments Complaint country United States, Nebraska Complaint category Health & Life Insurance

Conexis - Texas - Cobra Mismanagement

Posted:    sickinfresno
Complaint Rating:  90 % with 10 votes
I have had Conexis as my COBRA manager for over a year. They have pulled every trick in the book to attempt to get me to over pay and to end my benefits. They intentionally process payments late and then pay the insurance companies late so that services are ended . Yet will not give refunds ... instead opting to transfer funds with in the company which can't management its funds in a timely manner in the first place. I really feel that they need to be audited and closed... All of thier accounts should be transfer to an agency that knows how to conduct business. They don't even have an...
Complaint comments Comments Complaint country United States, Texas Complaint category Health & Life Insurance

Conexis - California - cancellation of benefits without good cause

Posted:    mgrodin
Complaint Rating:  100 % with 2 votes
I too have had similar problems with Conexis. I made a payment by phone on the 25th of the month. They are saying I put in the wrong account number even though I received a confirmation number. They have quickly cancelled my health benefits. It is extremely frustrating since no one will help you but only tell you that no matter what you do you will probably not get your benefits reinstated. Please help do you know of anyone at the company or elsewhere that can help me get my benefits reinstated.My email is cgoodshot4@aol.com.

Thanks
Marsha Grodin...
Complaint comments Comments Complaint country United States, California Complaint category Health & Life Insurance

Conexis - California, Valencia - CANCELLATION

Posted:    COLLIER
Complaint Rating:  100 % with 9 votes
Conexis is a 3rd party adminstrator to by cobra insurance that I HAS through my x husbands employer. I was entitled to cobra for 36 months . at 18 months Conexis cancelled me. they said for non payment. i sent a check to them but they said they didnt receive and since i didnt send in my payment certifed there was nothing i could do. I have filed appeals, have left several messages for managers, got the dept of ins, dept of labor, dept of health manage involved. Conexis was to get back to me by August 24 with their rendered decision and to no surprise I have not heard from them . I called AGAIN,...
Complaint comments Comments Complaint country United States, California, Valencia Complaint category Health & Life Insurance

Conexis - Oregon - Terrible service

Posted:    heidi in oregon
Complaint Rating:  90 % with 10 votes
Conexis is the most disorganized and unethical company I have ever worked with. Because my former employer contracted with Conexis to administer Cobra benefits I have had to go through hell for the last five months. Now they have said they did not receive my last premium payment which cancels our insurance benefits. I mailed it from the local post office and know that it was received by them because it was never returned to me. I had the postman hand cancel the letter so there would be no question of the day it was mailed. I received a cancellation letter last week and called in a panic four times...
Complaint comments Comments Complaint country United States, Oregon Complaint category Health & Life Insurance

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