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Conexis Customer Care Service

WageWorks, Inc.

6191 N State Highway 161 Ste 400
Irving
Texas
United States - 75038-2251

Customer Support Phone Numbers

Toll-free:
1 877 266 3947 0 0
Phone:
+1 214 596 6927 0 0
Fax:
+1 214 492 8740 0 0
Sales - sales@conexis.com
 

Conexis Complaints & Reviews

Conexis - Texas, Dallas / Cobra

Na
Nancy Dobbins on 2016-03-10
I've been trying to get through since March 1, 2016 because the wageworks site will not allow me to log in. I've been sent reset passwords at least three times and when I try to log in with them either the site will fail when I try to reset my password or it will lock me out. I've been on...

Conexis - Texas, Dallas / Billing

Re
Reviewer53049 on 2016-01-19
April 2014 removed my son from coverage. Instead of removing him from my account, Conexis created another separate account without my son listed. Beginning in May I started receiving bills for both account numbers totaling 1700.00 dollars when in fact I only owed 368.00 dollars. It took...

Conexis / Paid in Full -- Delays and Noncoverage

Re
Reviewer72328 on 2015-12-09
Conexis is the provider (actually payment processor is the better term) for my COBRA. I was told that all I had to do was sign up and there wouldn't be an issue with my coverage following my end date from my previous employer. My last day of employment was October 9, 2015. When I...

Cisco / Conexis / Customer service

Kr
Kristin Chambers on 2015-04-28
I have been trying to get a reimbursement form for med flex benefits and cannot get into my personal benefits account which is managed by CONEXIS. When I wrote to them with a description of my problem, they sent me an encrypted message using the Cisco Registered Envelope Service. This ha...

Conexis Fsa Account / fraudelent activities

Ro
Robo9er on 2015-03-16
If your company ever decides to use Conexis for your medical Flexible Spending account, run !!! Do not use them. They are the most fraudulent company out there. They will make you spend hours and hours justifying every dime that you use the benefits card for, to the point where people give...

Conexis / Cobra - California / worst customer support

Di
I am scared. For 30 days, I have been active from my 2 insurance compnaies (Aetna & Medco) BUT, I have been rejected for prescription pickup as the pharmacy said I was not covered. I would contact Aetna and Medco only for them to tell me I am covered but that cobra (conexis) has to ensure...

Conexis - Oklahoma, Newcastle / cancallation of cobra

Sh
shelly codner on 2011-08-31
I have been paying Conexis for Cobra since June 2010, my payments were always paid a month early. Aug 6th I receved a letter dated 8/1/11 that my cobra would be exhausted as of 9/30/2011. 8/16/11 I received a letter that my insurance has been cancelled for non payment. Knowing I alway...

Conexis - Nevada, Las Vegas / Cancelled COBRA

Co
Conexis is a joke on 2011-02-25
I quit my job in the end of November 2010. I received the COBRA information and signed up for insurance on Feb 12th. I did this on the last day allowed but had to do it through their online system because study were snowed in and no one was at work. The system took my payment and the...

Conexis - Texas, Dallas / Correction of error

Lr
lrussell on 2011-02-10
My coverage for COBRA terminated as of 1/31/2011. I paid $320.45 for the premium due 1/1/2011 thru 1/31/2011. They had no problem accepting my money. I received statements from my insurance carrier that my Janujary 2011 medical expenses were not covered due to "no coverage". I called the...

Conexis / Cobra - California, Sonoma County / Conexis pulling a fast one

Nf
NFlor on
I am in the last month of the federal COBRA coverage being managed by Conexis. They have arbitrarily changed my premium rate based on information provided in error by my former employer, who has recognized the error and has tried to change the mistake. Instead, Conexis is charging my...

Conexis - Cobra - Illinois / Cancellation

Ma
MareM on
My insurance was cancelled for no reason whatsover. I never received a letter of cancellation, telephone call or email. I tried to log on to my account two days after I made an e-payment only to receive a message that my insurance was cancelled and I no longer have web access. I was trying...

Conexis / Terrible Customer Service

these people are HORRIBLE. I submitted a claim which they first told me was approved and would be paid out in 1 to 3 days. Then they send me a rejection letter telling me the claim was submitted twice. Which I ONLY faxed once, they then tell me that they are looking into it and are NOT...

Conexis - California, San Francisco / Horrible service

Em
emmacat on
As far as I can tell, this company has no customer service whatever. I set up an ACH transfer to pay my daughter's COBRA premium. There was some issue with the transfer, but Conexis never contacted me until I received a cancellation notice! I have been able to get a little traction...

Conexis Cobra / Cancel COBRA without Cause

Sh
My husband was layed off in 12/08 and his COBRA benefits were assigned to CONEXIS as the administrator. We have had problems from the very beginning. They overcharged us for the premiums and threatened to cancel if we didn't pay the additional charges, forcing us to comply when they...

Conexis - Texas, Odessa / Poor Customer Service/Cancellation of Insurance

S1
s1lynn on
I have had Conexis as my COBRA manager for 8 months. They are the most unorganized company I have ever dealt with and they have complete control over my benefits!?!? I have made payments and it takes 5 to 7 days to process those payments on their end. So then they claim that my payment i...

Conexis - Texas, Irving / Non payment on claim

An
conexis is terrible our city contracted them to manage our Flexible Spending Accounts. They refuse to approve medical expenses because they don't think it's necessary for you to have those procedures, you can summit your proof of all the medical procedures you had done and they...

Conexis - Texas / Failed Coverage

Mr
I was paying for COBRA coverage for 5 months but when it came time to use my insurance, I didn't have any. I called CONEXIS for days on end to try to find out what the problem could be, but no one was able to help me. It was so frustrating to be paying high premiums when I had no...

Conexis / Non-Payment on Claims: Possible CASH FLOW problem

Ji
Jim@UCI on
RE: CONEXIS FSA Admin for University of California employees 3/19/2010: SUMMARY CONCLUSION: I would say that if you work for the UC, then you better START CALLING YOUR CAMPUS BENEFITS OFFICE TO COMPLAIN as it sure smells like they are having corporate cash flow problems from what I've...

Conexis - California, San Diego / Poor Service

Conexis is terrible! I have them for a Flexible spending account. They refuse to "approve" valid expenses. This is supposedly a FLEXIBLE account and who are they to say that my medical expenses are of lesser need that someone elses??!! It's my money to start with!!! Always on hold for...

Conexis - Georgia / Customer Service

Ol
olp80 on
Conexis has the absolute worst customer service department. The overpaid a claim and I caught it. I immediately called them before they had paid me and told them about the situation. The lady on the phone explained that I would have to wait until the claim was paid and then mail them a...

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