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Budget Rent A Car Complaints & Reviews

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Budget Rent A Car - Deceptive pricing

Posted: 2015-05-26 by    Glass o cab
Complaint Rating:  0 % with 0 votes
I was charged for the loss damage waiver which I did not approve. ( add'l $203) They use the contract, with the info entered by their sales associate, and claim that to be proof of agreement. Even if I did agree, it was a misleading " sales pitch." We spoke openly about why I SHOULDN'T purchase it. My grown son was a witness to the situation. The worst part was the total lack of customer service. He didn't give a rip - didn't even pretend to! I think they use a bait and switch strategy and that's unacceptable....

Budget Rent A Car - terrible customer Service

Posted: 2015-01-08 by    gangi
Complaint Rating:  0 % with 0 votes
Our vehicle was at least an hour late in being delivered to us at the Montrose Colorado airport. The price for an identical minivan vehicle that my friend had reserved from Enterprise was about 20% of the price I paid. The Budget rep promised to call us about the exorbitant price after speaking with his manager but that call was never received by us. We quickly learned that the traction on our vehicle in the snow of Telluride Colorado was terrible, in fact we became stranded at least twice in our own driveway. We repeatedly contacted Budget and requested an SUV vehicle to replace our minivan. They...

Budget Rent A Car - California, Los Angeles - RENTAL and REFUND

Posted: 2013-03-01 by    krystal whitaker
Complaint Rating:  0 % with 0 votes
Paid for rental over phone with credit card as I had done the year before.Last year for 2 weeks.This time 1 week.Went to the LAX budget rental place same as last year to pick up paid for reservation..They refused my debut visa card which I had more than enough and already had paid in full.was given number for refund.They agreed to pay back in 3 days full amount.Then an hour later said they were charging $50.Went to Hertz and rented a car with same card 1 hour later. costing me about $400 more nice start to vacation waiting 3 days to get part of my money back and off to late start to visit my grandfather...

Budget Rent A Car - Nevada, Las Vegas - Bogus charges, horrible service

Posted: 2013-01-16 by    Jay_
Complaint Rating:  0 % with 0 votes
Thought I would save a few bucks and rented a car from Budget, instead of my usual rental company, for
a recent trip to Vegas. What a mistake! First they gave me the wrong car. You don't find this out until
you are exiting the garage and then the guy at the gate tells me I have to go back to the rental office and
get them to straighten it out. Back at the rental office the staff didn't much care that I was in a hurry or
that they had made a mistake. I waited over 15 more minutes while they straightened out their mistake.
Not a "sorry for the mistake"......

Budget Rent A Car - breach of contract

Posted: 2012-06-14 by    GeDog
Complaint Rating:  0 % with 0 votes

Saturday night, June 9, 2012, the mother and daughters disembarked their airline at San Diego Airport secure in their pre-confirmed, credit card transacted and charged, contract – with Budget prepaid confirmed contract number - for a Budget Rent A Car to be waiting for them.

The Budget agent refused to release their car, AGENT DEMANDED CASH PLUS $200 SURCHARGE; alternate credit cards and check were refused. Again and again the agent demanded cash or no car.

Traveling under standard...

Budget Rent A Car - Poor Service

Posted: 2012-02-20 by    Amos G
Complaint Rating:  0 % with 0 votes
After getting off the plane we waited in line at the Budget counter for over 3 hours! They did not have the jeep we had reserved so we accepted a sedan. The person at the counter told me that if I did not let Budget put the gas in on return I would have to wait in line when I brought the car back. It felt like blackmail, “use our gas or wait in line for another 3 hours when you return the car”. Several people behind us were told to take a taxi and call back in a few days to see if any cars were available. The people behind the Budget counter acted like they simply did not care. I will...

Budget Rent A Car - California - Poor Customer Service

Posted: 2011-08-29 by    Traveler50
Complaint Rating:  0 % with 0 votes
Budget is a JOKE!!! Had reservation for mid size car. Individual/ part time gang member at the counter tells me "You don't want that car. I'm gonna put you in a larger car for just $10 more/day". I said no thanks. After going back and forth with this "you don't want this car" 3 or 4 times he says, "We don't have a mid size car. You'll have to wait 50min. for one." Continues trying to "sell" me on a larger car. The guy gets an attitude because I'm not "buying into" his offer. I simply waited for the mid size to show up. More Attitude filing out the paper work. I will...

Budget Rent A Car - Louisiana, Monroe - Faulty Car

Posted: 2011-07-19 by    AnnaCherie
Complaint Rating:  0 % with 0 votes
On July 11, 2011 I made an online reservation to rent a car from Budget Rent A Car. My reservation was for 6 o'clock. I got to Budget at 6 o'clock and my car was not available. The girl working at the front counter told me they did not have my reservation on file yet and sometimes it takes 30 minutes to an hour after the scheduled reservation time for reservation to come through their system. I then waited 30 minutes after my 6 o'clock reservation before I asked if they could check to see if my reservation had come into their system yet. It still had not.

At this point...

Budget Rent A Car - Do NOT rent from them

Posted: 2011-06-27 by    JamieGorb
Complaint Rating:  0 % with 0 votes
In November 2010, I used 23, 186 airline miles to book a rental car to visit family for the holidays. The miles would only cover two day rental, so in early Novermber 2010 I called Budget reservations at 800-527-0700 to extend it to four days and pay for the remaining two. The customer service rep. said he could only add a separate reservation for the remaining two days and that I would need to check the car back in at the rental office before the end of the second day. In other words, I would be required to drive six hours round trip to "check in" the car since Budget's computer system did...

Budget Rent A Car - Arizona, Phoenix - Downgrade

Posted: 2011-04-23 by    Miltman
Complaint Rating:  0 % with 0 votes
Made an online reservation for a compact car on Budget's website, and the reservation was confirmed. Upon arriving in Phoenix, there was a 25 minute wait before getting to the counter, where I was informed by the agent that my reservation wasn't for the car size that was on the printed confirmation, it was for the next smaller size class. For $11.00 per day extra, I could have what I'd actually already reserved. The next 15 minutes were spent deflecting sales pitching and scare tactics for LDW, Roadside assistance, etc. The Nissan Versa that I got had no package shelf and no way to...

Budget Rent A Car - Florida - Add on fees

Posted: 2011-03-26 by    K Swanson
Complaint Rating:  100 % with 1 votes
I booked a car rental through your organization ( Hotwire Itinerary 4183033363 ) and picked up my car in Orlando. The Budget Car Rental confirmation number was 24706341US2. I returned the car in Pensacola on the date required and thought everything was paid for. I just received my VISA bill and was surprised to see a $139.57 charge by Budget in Orlando. Did I miss something or did Budget charge me incorrectly???

Do I challenge the Budget charge??...

Budget Rent A Car - Over charge on rental

Posted: 2011-03-15 by    sweetpea12
Complaint Rating:  100 % with 2 votes
My family rented a Hyundai Sante Fe to take our daughter from Illinois to California for medical treatment. from our
Budget facility.
The car was to be ready before noon but they did not have it ready until 4:30PM., which added to our pressure to
get to her appointment and make up for lost time.
When we returned about 10 days later, at 3AM, we had to wait for the car wash to open
at 8:30AM to wash and clean the inside, which took about an hour. If it wasn't clean, we
would have to pay a fine to Budget. We had driven all night.
The rental...

Budget Rent A Car - horrific customer service-missed plane

Posted: 2011-02-25 by    Budget Rent-a-car endangered my life
Complaint Rating:  0 % with 0 votes
I am livid and have never received such poor customer service in my
life. I have always had pleasant experiences w/ National, Avis and
Budget, but this time I chose Budget. I picked up a car from Budget out
of the Santa Domingo, Dominican Republic office on November 16th 2010.
It was rented through the Internet at a rate of apx 30.00 per day. When
I went to obtain my car there was a customer service person
there-female-that checked me in--she assured me the car would be full of
gasoline and would not be red.

As a single...

Budget Rent A Car - Stay away from these guys

Posted: 2011-01-10 by    Ourry
Complaint Rating:  0 % with 0 votes
On the 23 November 2009 I got a courtesy car at Budget Car Rental, on 24 the car was parked as I was not feeling well and didn't even get to work, on 25 the car was swaped at the Fouways Branch for a manual. I got a Yaris because they did not have a car in my class at that point. The car was driven for from the airport to Randburg, on 23 and from Randburg to Fourways on the 25th the petrol was 3 quaters full upon return. When they did have a car in my contracted class I was called to pick it up a Corolla, which was returned on 19 Febraury. The Airport Branch is refusing to give me back my deposit...

Budget Rent A Car - Overcharging

Posted:    Ozer
Complaint Rating:  100 % with 3 votes
I called up in the States on an 800 number to rent a car for a week while on vacation in Israel. Car was picked up in Tel Aviv and returned in Jerusalem. I returned the car on the morning before the end of the week-everything was fine. I did not need the car any more though I was still in Jerusalem. I noticed later on when I looked at my Capital one Credit care statement that I was charged $110 more than the agreed upon price. I immediately appealed with Capital One. I asked for explanations from Budget. Firstly found out that Budget in Israel is an independent entity so the American office did...

Budget Rent A Car - The most expensive lying rental agency

Posted:    Grabble536
Complaint Rating:  0 % with 0 votes
I rented a VW Golf (no power stearing or aircon) for two days (the car was the least expensive, on my request as I needed it only to travel to work while my vehcile was in for repairs), traveling just over 100km for the two days. I was quoted R469-94 for the two days, being assured (telephonically by the head office booking agent and the branch upon collection of the vehicle) that I have 200km free per day.

They deducted R870-94 in fees, which took multiple emails and call to atempt to resolve (I had to email their own system generated contract to them!). Their solution to the problem...

Budget Rent A Car - Overcharges

Posted:    Tommy l
Complaint Rating:  0 % with 0 votes
June 06, 2010, I returned a car to Budgets garage at Orlando airport full of gas. The check-in person checked the car inside (to see that the tank was full) and outside (to see that there was no damage to the car). She gave me my bill for $313.89. Subsequently, June 07, my credit card was charged additionally $106.82 for gas.

If the customer is present and the car is checked, how can Budget subsequently charge the customer for gas when the tank registered full in his presence? I have been renting cars from Budget and Avis for the last 16 years, in some years, I have rented a car every...

Budget Rent A Car - Made me pay a dent we didn´t do

Posted:    Ialsohatebudget
Complaint Rating:  0 % with 0 votes
We rented the car at Ben Gurion airport and it had 3 dents. (we have papers to prove this). When we returned the car they told us the car have dents and made us pay 647.19 for a "new damage" We are still fighting them with this. We are asking for proof and they don´t want to give it to us. ADVICE. If the car has a scratch never accept it OR take a picture of the car. They stole this money from us so PLEASE: DO NOT RENT A CAR WITH BUDGET!!!...

Budget Rent A Car - Washington, SeaTac - Deceptive contract

Posted:    miscellaneous
Complaint Rating:  100 % with 3 votes
Reserved a car on Budget.com for a week in Seattle. Arrived at the airport, presented our reservation, declined the insurance, and signed the forms. Did not read the contract, BIG mistake! We were upgraded to a more expensive car without our knowledge. Reading the contract afterwards, it is not obvious that the car was upgraded. But it was, and we ended up paying $276 more than expected. Always read your contract and compare it to your reservation. They said absolutely NOTHING verbally about the upgrade.

Also, their customer service is worse than useless if you try to resolve this...

Budget Rent A Car - Fraudulent charges

Posted:    Chuksto
Complaint Rating:  100 % with 1 votes
At the time of returning a rental car for a week=end use having driven it only a total of 139 miles, we were charged for a full tank of gas. We returned this vehicle with a full tank as per their contract. We complained and they say they have investigated and supposedly are giving a credit for 1/3 of the additional charge. Also that we should be understanding of their plight, although I can't understand what plight that might be unless they are in financial staits because of shoddy operation. We are willing to pay the original exhorbitant car rental charge for the weekend in question. but resent...

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