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AVG - Customer Service does not exist

Posted: 2014-08-10 by    albaz
Complaint Rating:  0 % with 0 votes
When I bought AVG Tuneup, AVG actually installed a virus or trojan horse on my computer which changed my preference for NewTab selection. I spent many hours one day trying to rid myself of this abomination, reading complaint files, etc. I tried uninstalling the programs through Windows Programs and Features and in some way it was locked in and would just loop instead of allowing its removal. I tried the AVG Browser Configuration Tool --the one promoted by the company on its customer service page and it would not work. If it did once, it would stop working on the second attempt. The phone number...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

AVG - Extremely poor customer service

Posted: 2014-07-29 by    Allan Ford
Complaint Rating:  0 % with 0 votes
I live in Australia.I renewed my AVG licence in May 2014. In mid June 2014, due to a lightning strike nearby, my PCs hard drive and CPU were destroyed. I have bought a new computer and even though I have had conversations with several overseas representatives of AVG ( Their grasp of the English language is questionable) and at least 5 emails back and forward, I still cannot get assistance to transfer the remainder of my one year licence to my new computer. I have provided then with a copy of their invoice showing that they received the original payment and issued me with a key number in May. I have...
Complaint comments Comments Complaint country Australia Complaint category Desktop Computers

AVG - Unauthorized credit card transaction

Posted: 2014-02-08 by    Xcopper
Complaint Rating:  100 % with 1 votes
AVG charged me 50.99 for a renewal I did not ask for or authorize. They were charging me 50.99 for the same software avg sells at Wal mart for 15 bucks. I did get a hold of avg customer service, they told me they would refund between 1-2 weeks. I did use my credit card 2 years ago to purchase their anti-virus online. Scary how they keep that information then use it whenever they feel like it. Avg used to be a good company before they got greedy....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

AVG - Fraudulent Billing

Posted: 2013-12-04 by    Ramotle
Complaint Rating:  0 % with 0 votes
I downloaded AVG [free} Virus protection for my computer. My start-up was damaged by root-kits that AVG did not find. I was forced to reformat and rebuild my system. This time I downloaded AVAST and it found the root-kits. After installing AVAST- AVG without permission billed me $46.74 for their paid service and my bank account was charged. How did they get my credit card number to do this? I had to cancel my debit card and have the bank dispute the charge....
Complaint comments Comments Complaint country United States Complaint category Online Scams

AVG - Spamed with adds

Posted: 2013-08-27 by    MadJoeMat
Complaint Rating:  100 % with 2 votes
How much of a crock of BS can this company get away with? First of all they intrude with popup messages that are nothing more than 'Hey spend more money sucker!' I paid for the license not to be bothered by adds! Sack of putrid puss is my system in their eyes when I know all is well. Makes you think if AVG is really on my side. Hey any lawyers out there? I'll join that class action suit. They promised to remove adds but all I see is annoying popups....
Complaint comments Comments Complaint country Canada Complaint category Antivirus Software

AVG - Florida - TECH BUDDY SERVICE

Posted: 2013-07-13 by    MARGOT DEL PRETE
Complaint Rating:  0 % with 0 votes
I HAD MINOR PROBLEMS WITH MY LAPTOP, PAID AVG TECH BUDDY SERVICE $199.99 FOR FULL YEAR SERVICE, MONEY BACK GUARANTEE, THEY DID NOT FIX MY PROBLEMS, THE FOLLOWING DAY THEY WORKED ON MY LAPTOP AGAIN, THE LAPTOP CRASHED, THEY GOT IT SOMEWHAT RUNNING AGAIN, NOW I HAVE ALL KINDS OF PROBLEMS ON MY LAPTOP, IT FREEZES UP ALL THE TIME, SYSTEM RESTORE NOT WORKING, IMPORTANT DATA HAS BEEN DELETED, PROBLEMS WITH START UP.
I REQUESTED MY MONEY BACK, THEY ARGUED WITH ME ON THE PHONE THEN VIA EMAIL AVG INFORMED ME THAT THEY WILL HAVE TO CHARGE ME FOR THEIR "WORK" AND ARE NOW NOT RESPONDING TO...
Complaint comments Comments Complaint country United States, Florida Complaint category Laptops / Notebooks

AVG - Florida - TERRIBLE CUSTOMER SERVICE

Posted: 2013-07-13 by    MARGOT DEL PRETE
Complaint Rating:  100 % with 2 votes
I HAD A FEW MINOR PROBLEMS WITH MY LAPTOP, PAID $199.99 FOR FULL YEAR SERVICE, AVG TECH BUDDY SERVICE NEVER FIXED MY ORIGINAL PROBLEMS, THEY WORKED ON MY LAPTOP AGAIN FOR 6 HOURS AND IT CRASHED, THEY BARELY GOT IT RUNNING AGAIN, NOW I HAVE ALL KINDS OF PROBLEMS, LAPTOP FREEZING UP, SYSTEM RESTORE DOESN'T WORK, IMPORTANT DATA HAS BEEN DELETED, START UP HAS PROBLEMS ETC., I REQUESTED A REFUND, AVG INFORMED ME THAT THEY WILL HAVE TO CHARGE ME FOR THEIR "WORK", HAS NOT GIVEN ME A REFUND YET AND IS TOTALLY IGNORING ME.
WORST CUSTOMER SERVICE EVER.
M. DEL PRETE...
Complaint comments Comments Complaint country United States, Florida Complaint category Computers & Accessories

AVG - California - Charges

Posted: 2013-04-03 by    Smlewis
Complaint Rating:  0 % with 0 votes
AVG charged my Paypal account without authorization. I donot even have a computer anymore. I use a ipad. They refuse to even acknowledge the fact that I have written in detail and sent copies of the charge. I only get a form email back telling me to take a screen shot of my computer screen.
Horrible customer service...
Complaint comments Comments Complaint country United States, California Complaint category Internet Services

AVG - Ontario, Ottawa - no right to put extras on my computer

Posted: 2012-11-05 by    b presland
Complaint Rating:  100 % with 1 votes
received an offer from AVG for "total performance" package You are offered a free trial which I clicked on. Having paid for |AVG on my computer, I figured I could trust them. What a mistake. I used their free trail offer and now I get constant reminders to clean my harddrive and pay for it. This is total abuse of their rights in keeping my computer free of viruses etc. They have used their name and my account to commandeer my laptop and me into buying extras. AVG is no longer a good choice. Exercise caution if thinking of buying from AVG....
Complaint comments Comments Complaint country Canada, Ontario, Ottawa Complaint category Consumer Electronics

AVG - Rejection of licence renewal

Posted: 2012-11-02 by    gw0625
Complaint Rating:  100 % with 2 votes
I'm a home customer of AVG, the anti-virus people. I subscribe to their AVG PC TuneUp 2012, my licence (#000020-ACM814-AGAR31-461TPK-8ATFGA-99RXP8-79B5XW-9UB5H9-Z8BV83-6NRDPP-0J25UD) now requiring renewal. In addition to the usual purchasing details, they also required to know my ASB credit limit and whether I receive "true rewards". Having given these data, I'm told they're incorrect and my renewal application is rejected. I take the greatest exception to this unmotivated insult. What can I do about it?
Regards
Gerry de Wit, Auckland, New Zealand...
Complaint comments Comments Complaint country New Zealand Complaint category Credit Cards

AVG - England, Nottinghamshire - Re: Bad service on Problem

Posted: 2012-09-11 by    hosay99
Complaint Rating:  100 % with 2 votes
Hi have just up-dated to the avg 2013 pc tune up but was un able to use do u the change in lic to a proudct key have reported in on sunday 8 now the 11 sep 2012 has not been passed to
Sales level 1
Sales l2
Sales l3

how long and why when it is there chnage they did it not the user they should have knon about it before the relase or change...
Complaint comments Comments Complaint country United Kingdom, England|Nottinghamshire Complaint category Antivirus Software

AVG - AVG Secure Search Software hijacks my homepage

Posted: 2012-08-28 by    Scryok
Complaint Rating:  100 % with 3 votes
I downloaded some free software that had AVG attached to it. It offered me the AVG Toolbar and search engine. I unchecked it but the AVG installed anyway. I went through the uninstall process and although I was able to get rid of the toolbar, the search engine hijacked my homepage and wouldn’t allow me to reset it. I got in contact with the company today and asked them to walk me through removing their software and they were not able to help me. They had me use their own website’s remover tool which didn’t work at all. When I asked to speak to the tech’s supervisor, I was...
Complaint comments Comments Complaint country United States Complaint category Software & Games

AVG - Tech Buddy/online tech support

Posted: 2012-04-22 by    Laurnj
Complaint Rating:  80 % with 5 votes
This complaint concerns AVG's tech support services that are NOT free. I was experiencing some difficulties, even though I had been using their free anti-virus and thought that I would be able to get their online tech help to fix it. I wound up paying for the online consultation and then continued with their Tech Buddy service. The result was that my computer was in worse shape after they worked on it than it was before I contacted them and I am still demanding a total refund, since they did not deliver on their services.

I have been in contact with them and they know that all...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

AVG - Not fit for purpose/ terrible support

Posted: 2012-04-17 by    James R43
Complaint Rating:  100 % with 3 votes
I paid good money for this so called anti-virus software.
It let several virus's onto my pc despite being automatically update and scanned daily.
After 2 lengthy online "chats" with their so called help people they gave me the number (toll fee lol) of an expert. This guy then asked for £80 to remove the virus that AVG failed to stop!!!
Needless to say I have asked for my money back. Apparently this takes 3 weeks!
Like they give you 3 weeks to pay when your subscription ends... not.
This is my experience of AVG.
My advice is AVOID!!!"!...
Complaint comments Comments Complaint country United Kingdom Complaint category Antivirus Software

AVG - Ohio, Lima - Payment

Posted: 2012-02-12 by    Springbrook Auto Auction LLC
Complaint Rating:  100 % with 1 votes
two AVG security for the one computer need to refund payment on one invoice 1202444065 or 1202445429...
Complaint comments Comments Complaint country United States, Ohio, Lima Complaint category Computers & Accessories

AVG - Stay away from AVG.com, they are a fraud

Posted: 2012-02-10 by    Gilaide
Complaint Rating:  0 % with 0 votes
On January 30, 2011, AVG charged my VISA $64.98 I told them I never ordered this item and they refunded my money on February 4, 2011. So far, so good. Then these cheaters again charged my VISA $64.98 on March 22, 2011.They will not reund my money and insist they did not charge me. My VISA bill says they did. Stay away from AVG.com they are a fraud....
Complaint comments Comments Complaint country United States Complaint category Software & Games

AVG - up dates

Posted: 2012-02-10 by    introuble2
Complaint Rating:  0 % with 0 votes
I started out with AVG free 7.0. It was all good back then, But, now it has became AVG 2012! and what a mess!
It waits for you to go online and start browsing to update, AND updates 2-4 times a day, If I let it! LOL
When it starts this chit, It locks up my PC, or slows it down to a crawl, I have to disconnect from internet to stop the
crazy thing! Its a constant battle! Thats the FREE one. I hear about the dummys that payed for it, and it scans
while their trying to work, an locks um up also!
NOW FOR THE WHATS UP WITH AVG UNINSTALL!!! Well...
You have...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

AVG - Bad service

Posted: 2011-11-03 by    jephrobrewer
Complaint Rating:  100 % with 2 votes
Ordered AVG last year (1 year license) and they billed me again a year later when I was not using the product. The bank account they charged had been dormant and was charged off before I even figured out what had happened.

Only way to speak with "customer service" is to fill out a form and then call the # they give you using a generated code that is only valad for 15 minutes. They then say, "ok wait for our email". They then refuse to reverse the charges even though the license they send was never activated....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

AVG - Scam

Posted: 2011-11-02 by    roberto javellana
Complaint Rating:  0 % with 0 votes
AVG antivirus software block my printing job. I tried them by taking a $2.99 for someting. They charged me $54.00, so I complained. They offered me $29.99/year and refund the balance and one week free trial.

I have not downloaded their software yet. Nothing I can find an AVG anti-virus AVG protection in my computer....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

AVG - England, Somerset - UTUBE

Posted: 2011-10-06 by    joerules
Complaint Rating:  0 % with 0 votes
AVG are pinning my friend on youtube for telling people how to get AVG for free the free anti virus version and they wont drop it...
Complaint comments Comments Complaint country United Kingdom, England|Somerset Complaint category Internet Services

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