AT&T

AT&T Fiber burial

Our neighbors were getting AT&T fiber buried and we already had the same service. While burying our neighbors fiber, the technician cut our fiber line. AT&T sent a technician out to run a new line and then a second 'burial' technician would come out to bury our replacement line a couple weeks later The burial technician came out on Aug 6th 2026, before...

AT&T Is at&t trying to go out of business

We received an increase on our bill about 7 months ago for some kind of random fees and taxes. Then a couple months later they increased the bill again. Now keep in mind, for 9 months our phones won’t call out, won’t text out and we can’t receive calls half the time. We called AT&T multiple times and they tell us they are working on degraded towers in our...

AT&T Being charged for something we did not want

My wife and I went on a cruise to iceland. We knew we couldn't use our phones with att service. We were going to use viber to communicate. We occasionally received a text. We responded via viber. My wife made the mistake of replying via text maybe three times in the course of three weeks traveling. She alsao made one call. We were billed approximately $290...

AT&T Fraudulent charges/purchases

This has been going on for months. The resolution was to cut my ability to send/receive emails, texts and even more importantly PHONE CALLS. What an organization that does not assist it customers in fraudulent cases. They punished me. Once this is resolved, I am leaving ATT for good. By the way I have been with ATT for over 25 years, and they still treat...

AT&T Half a star is more like it. Class action lawsuit anyone?

I think a 2 star is generous. When it comes to them demanding payment, they’re draconian about it, when it comes to calling customer support. Be prepared to spare at least 2-5 hours in wait time for an actual person in India To call you back. How is this legal? How is this allowed? Is the FCC and FTC deaf and blind? ATT currently has about 10 pending cla...

AT&T AT&T are scammers.

This has been the worst customer service experience I’ve ever had. AT&T makes promises to attract new customers, but in my experience, those promises were not honored. I spent countless hours talking to different representatives, only to be transferred from one department to another with no real solution. The rewards program was especially frustrating. I...

AT&T Beware of fiber optic installation

In February of 2026 ATT had fiber optic lines installed on our street. The contractors cracked my new driveway, destroyed my yard and refuse to make repairs in contradiction to the information left on our doors before construction started. I have had ATT and their contractor come to view the damage and both stated they would fix the damage. Now that the...

AT&T Horrible, horrible service

Went to AT&T store to buy a new phone for my husband. We were buying several items and the rep updated our address in the system. A fraud alert was triggered. Rep called fraud line explained the situation, confirmed it was me and said the alert would be released. It wasn't. Store Rep called fraud alert again. Fraud rep was so mean, did not care that thi...

AT&T They breached the contract

I placed an order for two 17 pro max on line after receiving an offer to upgrade for a small payment per month. I placed an order that was accepted by on line computer so it knew what I was expecting to pay. now they are refusing to accept trade in offer that I received. I will not pay that much for any phone. I would not have ordered if i knew they were...

AT&T deceptive throttling on unlimited plan

I have been an AT&T customer for over 40 years, and now it's time to go. I have had multiple (more than 3) hardware replacements (AT&T routers and DVRs) due to failures. My (so-called) "unlimited Internet" is throttled and I have provided AT&T support pages of documented proof. I am a retired IT professional and have given very detailed documentation on...

AT&T Horrific service and raise the prices after they give a discount

After being a faithful and loyal customer for decades, I do not believe that I could ever trust AT&T again. If I call into AT&T for anything, there is at least a one hour wait; usually a two to three hour wait. All they say is, I am so sorry over and over and over and over again. They look for discounts and if they can give a discount, then they will raise...

AT&T ATT internet Air is the worst

Switching to ATT internet air was a nightmare. Never had so many problems - the service was terrible, so I canceled it during the trial period. Even got an email showing the cancelation. Yet they continue to charge me. I returned the equipment months ago yet still get bills for service. How is that even possible? I call - takes 30-60 min every time and they...

AT&T Harassment

We constantly have young men coming to our home. Knocking on our door despite our no trespassing sign and no soliciting signs. We have had these guys come to our house over 15 times this year. Another one today. We live on the west side of Albuquerque NM. We have demanded they stop knocking on our door, read our signs ect ect. They are argumentative and...

AT&T billed twice for the same returned phone

AT&T Customer Service Experience I am writing to share my experience with AT&T’s customer service, which has been deeply disappointing and unprofessional. I originally purchased an iPhone 16 through AT&T but was mistakenly sent an iPhone 15. I returned the incorrect device and was refunded for the sale charge. However, AT&T later claimed they never received...

AT&T 30-year customer charged $700 because of AT&T’s fine print

I have AT&T’s Next Up service and recently upgraded to a new iPhone. Before my new phone arrived, I accidentally dropped my old phone and cracked the screen. Since I pay for AT&T’s HomeTech insurance, I assumed the damage would be covered when I sent the old phone back — especially because the repair would have only cost $25 with a claim. What AT&T didn’t...

AT&T Install from he!!

View 0 more photos

AT&T Internet not fixed after 1.5 years of complaints

I have been with ATT for 26 years now. I have been having issues with my internet for 1.5 years now. I have had the lines replaced from the pole to my inside box. I have had now three modems and still I cannot have zoom calls because it drops out. I spent an hour on the phone with CS to set up a service call where I was told a 4 hour window and someone...

AT&T Hands down AT&T is horrible

#23828620. on 9/2 I filed a complaint yet no results. shewanna coulter sent an email but made no further efforts to reach out. I called several times but was ignored. I believe that they referred my issue to AI due to the lack of communication. On 9/9 I was RE- scheduled for a tech to complete the order but they sent Mike, one of the techs that harassed me...

AT&T ATT customer service

I'll start with this: Every ATT employee... Especially upper management... Should have to call the 611 number to seek assistance, called ATT Customer Care, which is a total misnomer. Today around 9:30AM I began the process of contacting ATT to purchase a Cruise Plan for my phone before our upcoming cruise. I'm not going to rehash everything, but I ended...

AT&T The absolute worst service. AT&T shouldn't exist anymore.

For almost a year I've been trying to swap my IP phone system for the business I work for. After waiting 15 to 30 minutes to talk to someone they can't answer my questions. When I do get someone that seems to be helping, they always have to put me on hold to talk to someone else and I get transferred to a different department where they have no idea what...

AT&T demanding payment for a repair they guaranteed

Had fiber internet with them since 2017 worked fine until earlier this year upload is terrible 3 gateways even their new bgw 720 had to take swap them out myself they want me to pay 101 for a tech visit so much for that guarantee you see advertised. Last time I had a tech out he drilled a hole outside 1000 dollar repair. Stay far away from them when it works its fine but when it comes to service they are worst

AT&T Misleading salesperson and dreadful att rewards center customer service

Got suckered into transferring from Verizon to ATT through an AARP promotion at BJs. Was told my ATT bill for same lines would be $165 from $360. Didn't happen. My new bill is $330 for several months now. Was told ATT would pay my last Verizon bill which included normal monthly service charges plus phones that still had a balance. Didn't happen. Total...

AT&T Website

AT&T Being overcharged and the lack of customer service

It has been over six months since my discovery of being overcharged by AT&T for the internet and mobile services for over a year. Since March of 2026 I have unsuccessfully tried to fix this billing problem by calling AT&T help lines and visiting AT&T stores for solutions. On every occasion I spent hours on the phone and in corporate AT&T stores every time I...

AT&T Wireless phone service

We canceled our service last month after being with them for approximately 9 months. Before we switched providers we called customer service to see if there would be any cancellation charges and how to get a release pin for the new provider. The agent said only thing we needed to do is pay off what we owed on the phones we purchased. We did that and...

AT&T International pass

My wife and I went on vacation to the Philippines from 05/18 to 06/16 of this year 2026. at&t offer me to enroll to International Pass and I didn't sign up for it. My wife was already enrolled in International Pass. I called custmer service and explained I didn't use my phone while on vacation. at&t charges 07/02/2026 was $239,14 and 08/01/2026 is $170.24.

AT&T Exceedingly poor customer service

It's almost impossible to reach an actual customer service rep these days I had to literally argue with AI for over fifteen minutes before it would forward the call to a live rep. That rep wasn't helpful at all. I finally ended up with a supervisor in the retention department. After over an hour with them on the phone at this point I had requested...

AT&T Unlocking ipad

I have an iPad pro version 3 that my husband in or around [protected]. We had cellular service on it and after a year or so I canceled the service. Fast forward to March of this year 2026 I tried to get new service and found out that the iPad was still Carrier locked by AT&T. I have gone through all the requests to get it unlocked and been denied. I have had...

AT&T Landline bills for account I closed months ago — before it was even supposed to begin

In late February 2026 I called AT&T to have a landline account I'd had for decades closed but only effective about March 25, 2026, the last day of that already paid for cycle. I had recently gotten a cellphone, but because I was about to turn 79 in March and was having lots of calls on my cellphone from Kaiser about appointments, I foolishly called AT&T...

AT&T Customer service

I am located in Rockingham, NC 28379. I am a customer of the AT&T Office in Rockingham, NC 28379. It is impossible to reach a person on the telephone. I called your Corp. Ofc today and verified the number and no answer. Told to leave a message and my number. It is always the case trying to get help or customer service info at the office via telephone. Also...

AT&T AT&T Wireless Service (sign up)

My wife and I signed up for the 55+ plan with AT&T at a retail partner (BJs Wholesale) in February 2026. The plan we signed up for was to cost $99 per month and would include two lines and an internet air device. I was also to include a free iphone 17 pro max in exchange for an iphone 15 pro max and a new iphone 17 pro in exchange for an iphone 13 pro max...

AT&T Wireless internet

AT&T owes me 162.38 for equipment paid and returned. CSR is the worst! I have been trying to get my refund for 3 months. Each time I call, I am on the phone no less than 3 hours each time. Nothing gets resolved! In one call I am told the refund has been sent, after being transferred I am told they don't owe me a refund. Each time I call it is a different...

AT&T Insurance

I put insurance on my iPad and now they are claiming it is my phone. I went to ask for a screen replacement. I own both devices. I told them months ago and also how they overcharged for turning on and off plans after they suggested wrong plan, and said they weren’t going to charge me. I also purchased a phone cord and they said they would make it good for a...

AT&T Wont honor trade.

AT&T Charges for mobile service and unauthorized charges

Date: JANUARY 4, 2026 Subject: COMPLAINT ABOUT CUSTOMER SERVICE AND AMOUNT CHARGED ON MY LAST TWO BILLS The content of this memo describes two issues that need to be addressed by AT&T. I have tried to call various customer service numbers; tried to talk to someone in your retention and/or loyalty departments; and the manager of the local AT&T store. The...

AT&T Home phone

My HOME PHONE does not work and has not worked for 3-4 or more days. I called and the automation lady does not understand. It is not my internet, my problem is my home phone. So I pay $129 a month and have to jump through hoops to speak to someone, so I can explain that another new cable company has recently gone through my neighborhood and has screwed up...

AT&T Wireless

I was involved in a data breach with AT&T. They refused to remove a bogus Internet and home phone account from my wireless bill and refused to remove a bogus email. My data and information has been breached. They are not discreet with how they use customers information at the location and my security level was changed without my knowledge from extra to...

View 0 more photos

AT&T Att advertised $98 a month for internet/wireless.

I was promised the wireless service plus internet for $98 and I have spent endless hours in the phone trying to get my bill correct. They told me it takes 1-2 billing cycles to get my bill credits now 6 months later they tell me I’m not eligible. This is the most dishonest company that I have dealt with, I hate att! I get in the phone after hours and transferring from person to person then I get cut off!

AT&T I am filing a complaint regarding AT&T’s excavation work on my property.

I am filing a complaint regarding AT&T’s excavation work on my property. AT&T (or their contractors) repeatedly dug up my lawn without proper restoration. The work was done for utility line installation/maintenance, but the company has not restored the lawn to its original condition despite multiple contacts and assurances. The digging has left visible...

View 0 more photos

AT&T Request for billing adjustment and formal complaint regarding service experience

I am formally request a billing adjustment and to express my dissatisfaction with the service I received during my recent attempt to switch my mobile coverage from Verizon to AT&T. Timeline of Events: • Initial Contact: On October 25th, I spoke with Cassie, who offered a $70 reduction on my DirecTV bill, two mobile lines at $44 each, a 20% discount on...

AT&T ATT Cellular

In July 2025 my family transferred our cellular coverage to ATT. We were promised $800.00 per line of credit if we traded in our old, Verizon phones. We transferred 8 lines that day, and purchased 7 new phones. The credits have not been applied to my bill. Upon calling ATT using 611 I was told my agreement is directly with the store and 611 wouldn't help...

AT&T Humiliated in store and refused help

Called the 611 first and spent an hour with no resolution so decided to go into the local store to find information about my online order and whether it went through or not. Was greeted with disrespect and disdain for my presence there, as if I was wasting their time. The two service reps told me to go to the other store. I asked if they can just look at my...