AT&T

AT&T Internet and Phone Bill Credits

AT&T Customer service doesn't exist with this company

Spent over 25 minutes going in circles with their automated "customer service" on the phone. Kept asking to speak to a real person and instead they would start the whole automated questions and answer thing all over, and over, and over. I wanted to scream. Tried on line as well and with the phone app and still have not been able to speak to anyone who can help me resolve this. Will never sign up for anything with AT&T again.

AT&T Last month I went to the local AT&T store to see if they (AT&T) could save me money if I combined my phone service with my internet.

Chatted with a AT&T rep and they wanted to CHARGE me, just to talk to some C/S rep Last Month I went to the local AT&T store to see if they (AT&T) could save me money if I combined my phone service with my internet service. The lady said "YES". Here are the problems: 1) My bill per month with both phone lines and internet would be around $110 - $120 - they...

AT&T AT&T stay away

I signed up for mobile phone service a year ago. Last July my account was hacked and 4 lines and devices were added to my account. I followed the AT&T process, and their fraud department agreed the device and line charges were fraudulent and committed to remove the charges. Bottom line they didn't remove the charges and with no notification shut off all...

AT&T ATT steals

Extremely disappointed with AT&T — switching was a huge mistake I switched to AT&T about 14 months ago after being told my bill would be around $118/month for 4 lines, including the discount I was promised as a nurse. I was told the first couple of months would be higher, but that the bill would eventually come down to the quoted amount and that I would...

AT&T Is at&t trying to go out of business

We received an increase on our bill about 7 months ago for some kind of random fees and taxes. Then a couple months later they increased the bill again. Now keep in mind, for 9 months our phones won’t call out, won’t text out and we can’t receive calls half the time. We called AT&T multiple times and they tell us they are working on degraded towers in our...

AT&T Being charged for something we did not want

My wife and I went on a cruise to iceland. We knew we couldn't use our phones with att service. We were going to use viber to communicate. We occasionally received a text. We responded via viber. My wife made the mistake of replying via text maybe three times in the course of three weeks traveling. She alsao made one call. We were billed approximately $290...

AT&T Fraudulent charges/purchases

This has been going on for months. The resolution was to cut my ability to send/receive emails, texts and even more importantly PHONE CALLS. What an organization that does not assist it customers in fraudulent cases. They punished me. Once this is resolved, I am leaving ATT for good. By the way I have been with ATT for over 25 years, and they still treat...

AT&T Half a star is more like it. Class action lawsuit anyone?

I think a 2 star is generous. When it comes to them demanding payment, they’re draconian about it, when it comes to calling customer support. Be prepared to spare at least 2-5 hours in wait time for an actual person in India To call you back. How is this legal? How is this allowed? Is the FCC and FTC deaf and blind? ATT currently has about 10 pending cla...

AT&T AT&T are scammers.

This has been the worst customer service experience I’ve ever had. AT&T makes promises to attract new customers, but in my experience, those promises were not honored. I spent countless hours talking to different representatives, only to be transferred from one department to another with no real solution. The rewards program was especially frustrating. I...

AT&T Beware of fiber optic installation

In February of 2026 ATT had fiber optic lines installed on our street. The contractors cracked my new driveway, destroyed my yard and refuse to make repairs in contradiction to the information left on our doors before construction started. I have had ATT and their contractor come to view the damage and both stated they would fix the damage. Now that the...

AT&T Horrible, horrible service

Went to AT&T store to buy a new phone for my husband. We were buying several items and the rep updated our address in the system. A fraud alert was triggered. Rep called fraud line explained the situation, confirmed it was me and said the alert would be released. It wasn't. Store Rep called fraud alert again. Fraud rep was so mean, did not care that thi...

AT&T They breached the contract

I placed an order for two 17 pro max on line after receiving an offer to upgrade for a small payment per month. I placed an order that was accepted by on line computer so it knew what I was expecting to pay. now they are refusing to accept trade in offer that I received. I will not pay that much for any phone. I would not have ordered if i knew they were...

AT&T deceptive throttling on unlimited plan

I have been an AT&T customer for over 40 years, and now it's time to go. I have had multiple (more than 3) hardware replacements (AT&T routers and DVRs) due to failures. My (so-called) "unlimited Internet" is throttled and I have provided AT&T support pages of documented proof. I am a retired IT professional and have given very detailed documentation on...

AT&T Horrific service and raise the prices after they give a discount

After being a faithful and loyal customer for decades, I do not believe that I could ever trust AT&T again. If I call into AT&T for anything, there is at least a one hour wait; usually a two to three hour wait. All they say is, I am so sorry over and over and over and over again. They look for discounts and if they can give a discount, then they will raise...

AT&T ATT internet Air is the worst

Switching to ATT internet air was a nightmare. Never had so many problems - the service was terrible, so I canceled it during the trial period. Even got an email showing the cancelation. Yet they continue to charge me. I returned the equipment months ago yet still get bills for service. How is that even possible? I call - takes 30-60 min every time and they...

AT&T Harassment

We constantly have young men coming to our home. Knocking on our door despite our no trespassing sign and no soliciting signs. We have had these guys come to our house over 15 times this year. Another one today. We live on the west side of Albuquerque NM. We have demanded they stop knocking on our door, read our signs ect ect. They are argumentative and...

AT&T billed twice for the same returned phone

AT&T Customer Service Experience I am writing to share my experience with AT&T’s customer service, which has been deeply disappointing and unprofessional. I originally purchased an iPhone 16 through AT&T but was mistakenly sent an iPhone 15. I returned the incorrect device and was refunded for the sale charge. However, AT&T later claimed they never received...

AT&T 30-year customer charged $700 because of AT&T’s fine print

I have AT&T’s Next Up service and recently upgraded to a new iPhone. Before my new phone arrived, I accidentally dropped my old phone and cracked the screen. Since I pay for AT&T’s HomeTech insurance, I assumed the damage would be covered when I sent the old phone back — especially because the repair would have only cost $25 with a claim. What AT&T didn’t...

AT&T Install from he!!

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AT&T Internet not fixed after 1.5 years of complaints

I have been with ATT for 26 years now. I have been having issues with my internet for 1.5 years now. I have had the lines replaced from the pole to my inside box. I have had now three modems and still I cannot have zoom calls because it drops out. I spent an hour on the phone with CS to set up a service call where I was told a 4 hour window and someone...

AT&T Hands down AT&T is horrible

#23828620. on 9/2 I filed a complaint yet no results. shewanna coulter sent an email but made no further efforts to reach out. I called several times but was ignored. I believe that they referred my issue to AI due to the lack of communication. On 9/9 I was RE- scheduled for a tech to complete the order but they sent Mike, one of the techs that harassed me...

AT&T Fiber optic internet access

ATT Internet is down 5 days down across the country, with no ETA. I have endured their horrible AI Chat Help for hours, and I have a Business Account. I had to go CONTRACT $225/month with ComCast Cable INTERNET so I could connect my disabled family member to their Health Provider. Those stupid local ATT HotSpots are useless, I want INTERNET access, not...

AT&T Over charged

I purchased two extra phones one for each of my grandchildren. I got them flip phones, but when I open them up, I didn’t realize they were so inexpensive. I decided to go with a really nice phone and returned the other ones. When I went into the store in Central point Oregon, they told me I could no longer keep the numbers associated with the first phone...

AT&T Not fixing my traditional landline service since May 8th, 2026

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AT&T AT&T rewards center

I switched to AT&T from another provider in September 25, as part of BJ's/ATT promotion to pay balances on my phones and lines along with a BJ's gift card. BJs gift cards were received in the first 21 days electronically, but I was told the ATT rewards card could only be sent via US mail. I continued to pay bills for both ATT as well as my final bills at...

AT&T Rewards program

I was promised payoffs on the phones I was trading in by switching from T-Mobil to AT&T. I turned in my phones and did not receive any confirmation, no follow up emails, no further instructions. I waited to hear from AT&T concerning the payoffs. I did not receive anything instructing me what I should do next. Consequently I did not turn in the paperwork...

AT&T Landline service

My 95 year old blind mother lives in an Independent Living facility. Our only means of communication is her landline, which she has through ATT. We set up a daily wellness check call with the oldest sister to ensure our mother is okay. Each day between 11am-noon, Mom is expected to call one of us. If she doesn't, one of us calls her. On 8/31/26, we were...

AT&T Fiber burial

Our neighbors were getting AT&T fiber buried and we already had the same service. While burying our neighbors fiber, the technician cut our fiber line. AT&T sent a technician out to run a new line and then a second 'burial' technician would come out to bury our replacement line a couple weeks later The burial technician came out on Aug 6th 2026, before...

AT&T Website

Thanks to your new online challenges to access my account, I cannot access my account unless I use specific browsers! If you don't use specific browsers, the fifth challenge will always result in the answer, "that's not quite right," and give me five, five more challenges to solve! Who is the stupid corporate lackey [censored] who thought up this idea? And...

AT&T Being overcharged and the lack of customer service

It has been over six months since my discovery of being overcharged by AT&T for the internet and mobile services for over a year. Since March of 2026 I have unsuccessfully tried to fix this billing problem by calling AT&T help lines and visiting AT&T stores for solutions. On every occasion I spent hours on the phone and in corporate AT&T stores every time I...

AT&T Wireless phone service

We canceled our service last month after being with them for approximately 9 months. Before we switched providers we called customer service to see if there would be any cancellation charges and how to get a release pin for the new provider. The agent said only thing we needed to do is pay off what we owed on the phones we purchased. We did that and...

AT&T International pass

My wife and I went on vacation to the Philippines from 05/18 to 06/16 of this year 2026. at&t offer me to enroll to International Pass and I didn't sign up for it. My wife was already enrolled in International Pass. I called custmer service and explained I didn't use my phone while on vacation. at&t charges 07/02/2026 was $239,14 and 08/01/2026 is $170.24.

AT&T Exceedingly poor customer service

It's almost impossible to reach an actual customer service rep these days I had to literally argue with AI for over fifteen minutes before it would forward the call to a live rep. That rep wasn't helpful at all. I finally ended up with a supervisor in the retention department. After over an hour with them on the phone at this point I had requested...

AT&T Unlocking ipad

I have an iPad pro version 3 that my husband in or around [protected]. We had cellular service on it and after a year or so I canceled the service. Fast forward to March of this year 2026 I tried to get new service and found out that the iPad was still Carrier locked by AT&T. I have gone through all the requests to get it unlocked and been denied. I have had...

AT&T Landline bills for account I closed months ago — before it was even supposed to begin

In late February 2026 I called AT&T to have a landline account I'd had for decades closed but only effective about March 25, 2026, the last day of that already paid for cycle. I had recently gotten a cellphone, but because I was about to turn 79 in March and was having lots of calls on my cellphone from Kaiser about appointments, I foolishly called AT&T...

AT&T Customer service

I am located in Rockingham, NC 28379. I am a customer of the AT&T Office in Rockingham, NC 28379. It is impossible to reach a person on the telephone. I called your Corp. Ofc today and verified the number and no answer. Told to leave a message and my number. It is always the case trying to get help or customer service info at the office via telephone. Also...

AT&T AT&T Wireless Service (sign up)

My wife and I signed up for the 55+ plan with AT&T at a retail partner (BJs Wholesale) in February 2026. The plan we signed up for was to cost $99 per month and would include two lines and an internet air device. I was also to include a free iphone 17 pro max in exchange for an iphone 15 pro max and a new iphone 17 pro in exchange for an iphone 13 pro max...

AT&T Wireless internet

AT&T owes me 162.38 for equipment paid and returned. CSR is the worst! I have been trying to get my refund for 3 months. Each time I call, I am on the phone no less than 3 hours each time. Nothing gets resolved! In one call I am told the refund has been sent, after being transferred I am told they don't owe me a refund. Each time I call it is a different...

AT&T Insurance

I put insurance on my iPad and now they are claiming it is my phone. I went to ask for a screen replacement. I own both devices. I told them months ago and also how they overcharged for turning on and off plans after they suggested wrong plan, and said they weren’t going to charge me. I also purchased a phone cord and they said they would make it good for a...

AT&T Wont honor trade.

AT&T Charges for mobile service and unauthorized charges

Date: JANUARY 4, 2026 Subject: COMPLAINT ABOUT CUSTOMER SERVICE AND AMOUNT CHARGED ON MY LAST TWO BILLS The content of this memo describes two issues that need to be addressed by AT&T. I have tried to call various customer service numbers; tried to talk to someone in your retention and/or loyalty departments; and the manager of the local AT&T store. The...