AT&T
reviews and complaints

On January 18, 2023, I spoke with several representatives, including Chris from the Loyalty Department. I was informed that I have been paying for a third phone line since March 2020 that was added to my account at the AT&T store in Bay Ridge Brooklyn. I said the salesperson at the store told me by adding a third line I would save money monthly and would pay only $10 for the added line.

On January 18, 2023, however, I was told I have in fact been paying almost $55 more per month for a line I never used and a phone I never received. At that time, I was told my monthly statement would reflect an immediate deduction immediately. I was texted case # 0001 that day, and told AT&T would contact me "by undefined." rate, I am furious with the neglectful and unacceptable way I have been treated.

I have been loyal to AT&T forever but now they removed two channels from my U-verse (first OANN and now NewsMax), and immediately after removing NewsMax, raised the cost of my U-verse by $16.70 per month.

We are not allowed to actually choose the channels we want but we are charged more when those we actually wanted are removed? Since they were two of my mainly watched channels I am not a happy customer.

In the real world, when something is taken away, it usually is cause to lower costs, not raise them.

AT&T has become totalitarian in their treatment of customers.

ATT is making hard sales pitches to my townhome community to switch to their services. It is therefore incomprehensible why they would send technicians out multiple times in the past few weeks to dig up our common areas without warning. For the past week, I have had to navigate a muddy canyon just outside of my back patio. It is unsightly and dangerous. Piles of mud and a steep drop off makes the area totally off limits for my child and my dog. Would you like this scene just outside of your patio? If the company has this little respect and regard for my community while courting my business, why would I Ever sign up to be a customer. I hope that my neighbors Reject ATT services also!

On November 14, 2022, we requested that the wireless service be placed on vacation hold which we have use multiple times when we travel overseas. We were again told the cost would be $10.00 plus the usual taxes. Instead of being place on vacation hold they suspended the account but continued to charge us for 12 GB data usage for which we had no access. In December 2022, contacted the support personnel through the chat function asking them to correct their error. They said they would and reduced our bill to $27. The bill for January come in and it is still charging over $70.00 for 12 GB data usage for which we have no access. Contacted support and for 6 consecutive time they allowed the connection to time out, this was done by two separate "Supervisors" named Bruno and Kenneth. The only solution they offered was to reactive the service, never once did they try to fulfill the original commitment of changing the situation from suspension to vacation hold. They continue to avoid doing any thing and let the connection time out, and ignore the original request.

I went into an ATT office and was told if I upgrade my phones and since we had 4 phones they will give us $1000 towards the new phone. I will not have to pay anything extra. They also asked to add a line so then my bill will not increase.

I paid $78.75, $87.50, $96.25, $96.25.400 for the new phones and they told me that was it. I will not have to pay any extras. I was in the impression that was it,

My bill came in and the amount to pay is $317.83 from $196.91. I picked up the phone and called customer service billing. I spoke to someone by the name of Faye and she advised me she understook I was misled however she could only credit me a one time $35 fee. I asked for the supervisor and I was told he is too busy to come on the phone and it was beyound their policy to provide any other credit.

This is pure robbery and misleading and very poor customer service. I have a very valued and loyal ATT customer but this was the service I received.

Good afternoon, phone companies should be scrutinized for their advertising and promotion packages. In particular, AT&T offers a "free phone" with the trade of an I-phone. The trade is never comparable as I-phones are the more expensive than other brands. Regardless, once the customer conducts the trade they are then enrolled in a more expensive package and end up paying for the new phone through those charges. The customer ends up relinquishing a new I-phone plus paying for the new phone that supposedly was for free!

To make it worse, if the customer applies for a cheaper program, AT&T is happy to accommodate you without warning you that you will no longer be eligible for the "free phone" program you had (which was never free to begin with), and months later they send you a text informing you of that. Why wasn't that said from the beginning? Then they proceed to charge you for the "free phone".

AT&T promotions deceive customers! They should be investigated and stopped from disguising charges and "promotions" under false pretenses.

I recently switched over from another wireless carrier to AT&T on the 15th of December I spoke to one of your representatives about your trade in program and it was agreed that I would send in two (2) iPhone 8 in return for two (2) Samsung Galaxy S22. There was no price for the Samsung when this account was set-up. I was told by your AT&T representative that for my wireless phone and home internet services, my monthly bill would be around $160.00 dollars. I just paid a bill for $129.42 on the 15 of January and on Wednesday I received a bill for $231.73 but on line it says something different. According to one your representative, I only had the wireless prone services and my bill is $166.00. If i knew the customer services was like this, I would have stayed with my old carrier. I have been with AT&T when they were BellSouth, matter of fact Bellsouth is still in my e-mail address, but I would never though that AT&T would result to false adverting and fast talking schemes with hidden fees to mislead and trap their customers into a contract and send all of their customer complaints calls to a country were they don't even speak or understand English. Someone needs to fix this problem ASAP. My number is 251.721-5948

I called customer service on January 20th at 10:16 am and spoke with Goderic Garcia and was asking about my upcoming bill to make sure I wasn't being charged anything extra on my billing and he gave me a $50 credit for the hassel. But after the call was disconnected I checked my billing on the MyAtt app and it showed I had 2 newer numbers on my plan for iPhone so when I caked and spoke with someone today about the matter they were telling me that a 3rd number was pending and I don't share my info with anyone but the customer service reps for att. So the lady I spoke with today about did that it hairbrush the same day I spoke with Goderic Garcia. So he was the one who did all this and it had me pissed that someone yall have working for task would try to scam for it if my money so for me to continue to be a loyal customer and client with yall I won't him fired and my next bill free for what I'm having to go through because I just sent through some bs with yall in December when my phone wasn't working and you can look at all notes about it. Thank you

In March/April of 2022, I cancelled my phone and internet service with AT&T due to poor service. I switched to Cox Business for my dental practice. Subsequently, I kept getting bills from AT&T Long Distance. On three different occasions, I tried to contact ATT to question why I am still receiving bills for service that should have been cancelled. I finally spoke to a representative named Lou who said he got the acct cancelled and gave me the confirmation code of [protected] around Jan 3, 2023. I STILL kept getting bills saying I owed $214.92. I received approximately 10 bills in a two day period! So, I sent a certified letter to ATT, PO Box 5001 Carol Stream Illinois to protest their poor customer service. My letter was received, but I soon got 3 bills in 3 days saying I owed $235.07!. So on Jan 17, I went to the ATT store in Hutchinson KS to protest. The rep spent 1.25 hours with ATT to try to resolve the issue. She spoke to a lady who said that my balance had been zero for a long time. Can you help me get ATT off my back and refund my $214.92?

We were at BJ's and a young man approached us about who we had for a carrier and then proceeded to try to sell us on AT&T and the deal they were doing that BJ's was give a gift card for $350 per phone. He told me I would get the iphone 14 for switching because I already had an iphone 13 and my husband would get an iphone 13 and trade his phone in on it and would cost $188. The phone bill he said would be $90.00 a month, I said are you sure, $90 a month for the bill and I said I don't have to turn my phone in he said right because we were switching carriers and then I asked on my husbands phone I asked $188 for his phone plus trading in his phone he said right. I asked several times and it was always the same. I paid the $95 for taxes and what ever, now they have taken $300.06 form my checking account. I had called to cancel everything I sent phones back and havent received anything. I went to have service put back on our old phones and couldn't because AT&T said something about fraud which I don't know where if anything it would I had to change our numbers that we've had for years because of them. They have my money and their phones and what do I have nothing but a mess. Next will be a report to BBB.

Providing "as much information as possible" probably isn't a good idea in this format, as I have pages and pages of detailed notes on every conversation I have had with ATT over this one topic.

Last February, I let me employee and my spouse go to the local ATT dealership and pick up 3 new cell phones. BIG MISTAKE! To make a long story short, I had to return all 3 devices and paid the restocking fee of $55 each. I did this within days. It took me months of wrangling to get ATT to stop charging me on one of the lines I have with them. But finally, I was successful. No more charging for ONE phone, I returned to the store. That leaves me two phones that I am dealing with every single month. Every single month it takes me, quite literally, 2 hours out of my work day to speak, convince, cajole, even threaten ATT employees. Every single month, they PROMISE it is the last month I have to do this. It never is. I continue, 10 months later, to try and untangle the mess. After 2 hours, I am usually successful in getting a credit put back on my account. But it takes me 2 hours minimum and several people to do it.

If I could give this company ZERO stars I would! They had a promotion that if you bring your phone and port your number they will give you $250 credit per line so my husband and I left Verizon to go to AT&T. We took two of our own phones, got two new phones, and added two iPads. We started service online but their system wouldn’t accept my husband’s driver’s license for some reason so he had to go in to the store. He went to a corporate store, talked to them about the promo and was told the promo would apply in 1-2 billing cycles. It did NOT. We called them, told them what happened, told them we have proof, and they refused to honor the promotion, saying that we started service in a store, even though we had several screenshots showing that we did start it online. We spoke to managers, had it escalated… and they refuse to honor it. On top of them being crooked liars, their service is glitchy. We are going back to Verizon because it is about the principle, and will tell everyone how slimy AT&T is.

Last week, January 5th, I decided it was time to switch my cell service from AT&T to another servicer. My phone was paid in full. I paid for the new service and even received a text from AT&T saying "We're sorry to see you go, your all set." I waited for my new service to start up and... nothing; because my phone was still locked. I contacted AT&T and was told I needed to go into the store to have the phone unlocked. I immediately went to the store where I purchased the phone only to be told I had to go to a "Corporate Store" as they are the only stores authorized to unlock a phone. I went to the "Corporate Store" and after some time and three tries by a Store Assistant Manager. my phone was successfully locked out of attempting to unlock the phone. I returned to the corporate store the following day ending in the same result. I was then instructed to try again at home from my computer. No luck but was then instructed to pay my bill, which is another issue that I won't get into here, so I paid it just to get my phone unlocked. I just got off the phone with customer service again and was told "I'm sorry your phone just cant be unlocked." Customer Service went on to explain they didn't know why but they couldn't fix it. No resolution offered. I just paid off a $1000.00 paper weight. During this delay AT&T also released my phone number back into the phone number pool. I now have my $1,000.00 brick, no service and no phone number. Now what am I supposed to do?

1619 E Carolyn derby Kansas. Just had fiber installed 2 days ago. Already it is down. Technician will not be here for another 2 days. Unacceptable, was told our service fee will only go up by $2 and change. Only to find out it has gone up by nearly $30. We have online classes to do, plus all other devices are offline.

We will be changing providers as soon as we can.

We have been calling AT&T complaining about our service for over 8 yrs. We are always given EXCUSES!
They range from A) We are currently working to resolve your internet issue. B) Mangers state they have escalated this internet issue to get our problem resolved, C) We apologize for your inconvenience and we appreciate you as a customer of AT&T as we work to resolve you internet issues.

Nothing ever gets resolved. The Box customers are ported into is over loaded with customers and they refuse to upgrade the system or add an additional box for all the customers in our area. They can't even accept new customers because of this issue.
The internet drops so many times a day its not even possible to keep up with it. Its even worse when the kids are out of school. In the months of Nov & Dec of 2022 we were without internet for over a week each time. Service Techs are set up to come out they don't show or call us and they cancel the appointments without our knowledge.

They don't want to spend the money to upgrade the system because we are in a rural area or install fiber optic lines so we can get Uverse...
We have been promised on occasion that Uverse is coming next year I can't tell you how many times I've heard that one.

I'm reaching out today about a complaint I filed against Att regarding my wireless account, about two weeks ago. Att has repeatedly lied to me regarding this account and has refused to lower my bill despite several lies about it. My original complaint was regarding my wireless account which I owe some 1000 dollars due to data charges I am not responsible for because my phone was cut off and they still charged me. Can you please help me with this. They thought mistakenly that the complaint was related to a closed internet account. My name is Kelly Marsom. I want to work with them but they constantly lie.

I am a senior who went to Target in Mandarin, Jacksonville, Florida to purchase a Galaxy 13 on sale by Consumer Cellular, on senior plan..$55 no activation fee. I was told by alsha that Apple was running a promotional special sale for seniors that I can buy Apple 13 and receive credits, for buying phone and upgrading from a 7 to `13 and it would cost me $55 plus $5 for 36 months plus taxes approximately $67.00 plus $35 one time activation fee. New Florida law

I received a bill from at&T today, December 27 and spoke with Jacob, who informed that bill would be $75 a month plus tax... Are the AT&T representatives up to date with the senior plans in Florida/... I also went into a AT&T location on park avenue, near where I live and it confirmed that the agreement with senior plans...

Jacob switch me to a representative Jane in oklahoma [protected] who said she was will try to resolve my problem and going to call me back in one hour, it is now over two hours and I have not heard from her..

I have to December 30th to return this phone back to target and get a credit for misleading me, and activation fee for a agreement that AT&T has with Target...

Please get back to me with a response ASAP.

Mary Shapiro Acct#[protected] cell [protected]

1462 dog fennel court.

Orange Park, Florida 32073

cc: Public Service commission

Ronald DeSantis Governor of Florida

AT&T advertised free Samsung S22 phone with trade in of Samsung phone. Done on or about 3/3/22. Kept getting a monthly charge for phone. Called the company who said no phone had been returned. Found in a drawer at the store. Several calls and visits to managers resulted in no action. Told we needed to sign up unlimited plan but this was never advertised or mentioned when purchased.

I upgraded my Iphone from 10 to 13 because of the special offer that the iphone 13 will be free in exchange of my Iphone 10. About 2 weeks after I received my new Iphone 13, I turn in my Iphone 10 at A T & T located at SIsk Rd. Modesto, CA. After 3 months or so I noticed from my mobile phone bill that they are charging me on the new Iphone 13. When I went to the store, they said they do not have a record that they received my old phone when in fact I hand it to one of their co-worker and that worker gave me a receipt. They are asking for the receipt but I told them it's been about 4 months it will be difficult for me to locate the receipt and that they should have a record of that receipt. But I am sure if they check their CCTV they will see me there turning in my old phone.

Now I loose my old phone and I have to pay $1,000.00 to the phone that suppose to be free.