Affordable Dentures & Implants / Affordable Care
Reviews and Complaints

They do a horrible job substandard work and won’t honor their guarantee and have dishonest billing practices. I had teeth pulled and dentures made. I trusted them because they advertised a 100% money back guarantee. They did a horrible job and I was far from satisfied. The denture didn't fit at all and looked terrible. The color in the gums part was not consistent and had white spots where it should have been pink. They gave me a pronounced overbite so I looked buck toothed and the dentures didn't cover my gums properly allow food to get in under the dentures. i can even eat in the and certainly cannot use them. I asked them to honor the money back guarantee and they refuse. They also changed me over $400 more than my insurance would allow. I consider them dishonest for these reasons and the work they do is terrible. The dentures they make are awful workmanship!

I had an appointment with Affordable Dentures and Implants 9747 Sam Furr rd Huntersville NC 28078 on 12/20/23 at 8:30

A couple days prior I lost my partial. I remembered seeing a television ad with A.D.A.I and it said that they offered same day service in some cases. So called and scheduled an appointment. I arrived on time, signed in and received a free consultation.

I explained my situation and that I needed a top partial replacement asap (I had a speaking engagement along with photos in two days.

The consultant informed me that they could provide me with a new partial the next day but, in order for that to happen they would have to make it out of a different material than the original one.

I originally had a soft partial matching my lower which would take 2 weeks to get back so I opted for the metal partial which could be produced within 24 hrs.

I was then escorted back to an examination room and the process began x rays, molding etc... After everything was finished, I was scheduled the next day 12/21/23 at 12:30 to receive the replacement.

I arrived the next day at 12:30 and after a brief wait a dental assistant came and escorted me to a treatment room. As I sat in the dental chair the assistant went to retrieve my partial. He comes back a short time later with a dental tray and my partial placed on a napkin. He handed me the tray and I removed the new partial and placed them on my mouth. The only reason why I am Illustrating this is because at my normal dentistry. The dentist will perform this task with a pair of surgical gloves on to ensure the proper fit and that the insertion is done correctly since partial is new or different (no biggie). Once I inserted the partial in place I asked for the mirror and noticed immediately that the #6 cuspid/canine tooth was missing; which is located within my smile radius, so very noticeable. I pointed it out to the assistant and told him I was very dissatisfied and not acceptable. He had no explanation, so he went to get the dentist.

In walks a young man who introduces himself as Dr. Campbell. He explains to me that due to the type of material in which the partial was made they were not able to put a tooth in that gap, because the material will not hold a tooth that small, and it would break off. I stated to him that this information was not at one time conveyed to me during my consultation, and that this was pertinent enough that i should have been advised of this forehand instead of after the fact. He then tried to make it seem as though they were doing me a favor since they had a short window to get them done because of my urgency to get them. As I began to respond to that statement that he was implying. To my surprise he stopped me a said " If you would shut the F**k up! That statement caught me totally off guard. I was traumatized. I am 58 yrs. of age and never have i experienced that type of egregious behavior by no human being and definitely never a medical professional who should display decorum and etiquette.

I responded to Dr. Campbell by stating to him that at no time during our conversation did I say or address him with expletives or disrespect in him in any way. He responded by telling me that I have two options; I can take the substandard partial or receive my money back and this was stated in a brash and somewhat smug tone.

After being traumatized from suffering this mental anguish I went to the receptions desk, received my money and left. I was so upset that I could not immediately drive home because the gravity of the incident left me feeling lightheaded. I had to walk the strip Mall where the practice is located in order to clear my head and process what hand just occurred.

Twenty minutes later I am in my car and my cellphone began to ring (its Dr. Campbell) after he asks for me by name, he starts off by saying " I know you are going to write a review and I don't care" he stated that the reason for the call was to apologize for his behavior.

; that he was out of character.

Now when a person begins an apology with " I don't care" the apology cannot be contrite, but he is a young man (early to mid 30s) so that was his immaturity. My guess is that before he could be humble, he had to come off like Timmy Tough Nuts". I stated to him that I was old enough to be his father I then asked him "would you tell your father to shut the F**k up? his response told me he just doesn't get it! CLICK! I hung up the phone... All I have to say is that I am done with Affordable Dentures and Implants. If this is the kind of professional that represents their brand, I will have to take my business elsewhere and I will be sharing my experience with Dr. Campbell to ALL.

I went to Affordable dentures in Redding CA and had my bottom teeth removed. I was to get a full set of dentures. I already had a top denture but the dentist told me it was best to have a full set made. The dentist was horrible. It was a very awful experience. She was very rude. I felt every tooth she pulled and was given valume before the surgery. After she pulled my teeth she put me in the waiting room for an hour and a half, bleeding all over the front of myself and completely out of it from the medication. She then sent me to the back to have an impression done to make the dentures. I couldn't even open my mouth let alone close it completely all the while the assistant was yelling at me to close my mouth. She proceeded to try 4 times and then told me to come back in a week to get my dentures. I was supposed to have them the same day. The days following my teeth being pulled I was bruised all through the bottom gums and my chin for a week. I couldn't eat, and was so self conscious of having no teeth. When I went back to the dentist the dentures she handed me were so small I couldn't even fit them in my mouth. It was unbelievable to me. I had severe anxiety even going back to the dentist to begin with. She told me they were a fine fit and that they would adjust them to fit properly. I knew there was no way they would ever fit right. I have been back several times to be told I would not receive a new set and that I would have to get used to them. They were 100 percent at fault and I have been in extreme pain for almost a year now. I buy reline it to try to make the denture fit better without causing pain in my mouth but have come to having jaw issues and cannot even open my mouth without severe pain. I don't know what to do. The dentist is of asian decent and can barely be understood - talks in her language and is rude and has no compassion. She doesn't care about anyone but the money. She shouldn't practice dentistry. I will seek legal advice as this is the only thing I have left that I can do. My life is negatively effected by this.

On May 16th, 2023 my dentures broke while on vacation. I called Affordable Dentures in Tulsa to ask if I purchase new dentures from them and if I would be able to go to Affordable Dentures when I get home if I have any problems. They said YES! When I went into the office in Tulsa to get new dentures I asked again, and they said YES! So, I purchased the premium package and a three-year warranty.

When I got home my gums were hurting so I went to the Affordable Denture office near my home on June 7th, 2023, and the doctor said that I needed a reline and had to pay $260.

My husband called the office in Tulsa and they said all I needed was an adjustment.

At that time I decided to go to my private dentist, and yes I did need a reline. So, I started emailing the Affordable Dentures Corporate office on September 1st, 2023, and after a few phone calls and emails, I learned that each office is independently owned, and the warranty did not transfer. It was only good for the office it was issued from.

I tried to work with them to get to an office that would honor the warranty in my area. Nothing. I told them that I knew that if my dentist relined my dentures it would void the warranty, but since I was misled by the Tulsa office could they at least pay for the reline? I am thankful that I was able to get new dentures, but was not expecting to pay for something that I will never be able to use. Nor get the service that I much needed without more money coming out of my pocket after just purchasing the dentures in less than a month.

They called me on October 6th, 2023, and told me that the Tulsa office declined to pay for my reline, and there was nothing else they could do for me.

Beware! Of misleading information before going to them and before buying a warranty that is useless.

I have been treated like crap since Jan 2023 getting all my topp teeth pulled and top full denture and bottom flexible partial.

I have been told by the doctor that he was doing my work as a courtesy, which I paid for. I have had nothing but poorly fitting teeth and I have nor seen a doctor nor has anyone so much as looked at

my mouth since January at any visit. I am talked down to my front desk people to the technicians

This place really needs management and help I will NEVER do anything but tell people how AWFUL this companies service is on every platform come across social, personal, everyone I talk to in the future will know not to use affordable dentures. This is my second complaint as I never got a response from my last one so I will just post one on here now and then to let people know not to use the service of affordable dentures. I have pics of all the crap they have made for me if for proof of crappy, crooked,slanted teeth I have been given. I can post those iny next complaint.

I went in for surgery. I had a appointment at one. They called me to come in asp I had to rush to get there made it about eleven. I had to pay beforehand that is normal. She told me what to pay gave her my card I thought she said 6067.00 and my card will only do 6000.00 at a time so I had a hundred so I said I will pay the 67dollars. She did not correct me she said we all have had are oats this morning and still did not explain it to me. The other lady that was in there smirked. I called the office manager an Thursday August 24 and it is Monday 28 I have not received a call yet. They need to be more professional and apologies to me. I don’t won’t her to get fired I just won’t her to be more respectful to the customers.

On or about February 2022 I went to Affordable Dentures in Tulsa Hills. They took impressions and x-rays. I was told it would be a couple of weeks and I would get screws for the 2 implants I needed. They sent me to the Jenks location to get the studs put in. My appointment was at 2:20 and when I arrived at the Tulsa Hills location "Arthur" (office manager) said, "you are supposed to be at the Jenks location". Nobody told me that. He gave me instructions on how to get there, which, by the way, were incorrect and I was lost. I was 10 min late arriving for my appointment. They were going to charge me $300 for one valium to relax me for the procedure and I told him no thanks I would provide my own medication. I sat in the waiting room for 4 hrs before they took me back. First girl in said, "which teeth are we extracting?" to which I replied, "no extractions I getting teeth not getting them pulled"... the dentist finally came in to deaden my mouth and he asked me the same question, "which teeth are we extracting?" and I told him the same thing, "no extractions I getting teeth not getting them pulled." He then proceeded to put the screws in my mouth (one on each side so my whole mouth was dead. I finally got out of there at 7:10 PM after being there almost 5 hrs. I should have gotten up and walked out but I had too much time invested in that appointment to start over another day.

During the following months I waited for my bones to heal and hold the screws. Finally they started calling me to come in for more impressions. I had to do this 4 or 5 times. When I asked why I had to come so many times (taking off work) and he said, "the lab didn't do a good job on the teeth so we have to reorder" this went on until September or October when Arthur called or texted to say I could come and get them installed. I took a day of vacation and that morning at 6:40 AM Arthur texted me to say, "we don't have a dentist today so I have to postpone"... another wasted day. By now, I have driven out there at least 7 or more times. Every SINGLE time he texted me it was more lies about why the teeth weren't there. They do not have a dentist there full time some guy from Bristow comes in as needed I guess.

Now it has been a year and I still don't have the teeth but the screws are in my mouth. When I complained he refunded me my part which was $2,000 and it took a month to get that check, "coming from corporate" was all I got. Finally when the check arrived they would not mail it but made me drive out there, again, and he wasn't even there when I got there.

I have called Delta Dental (my insurance) to explain what happened and they need to get their money back because I still need the implants and will have to go somewhere else. I don't know if they got their money.

At this point Arthur will not answer the phone or text messages. Since this has happened to me I have talked to other people that used them and their experiences were not good either so this is clearly a pattern of unprofessionalism and fraud. In fact, I work with a gentleman that paid them $35,000 cash (no credit no insurance) and it's been over a year and his teeth are now breaking off. He got a lot of work done.

This has been nothing but a disaster from about month 2 or 3. I am a senior citizen (76) and don't know if it is just me or they treat other older people like they have treated me. Disappointed doesn't begin to cover it. He said I would still get my teeth but that hasn't happened so I'm done and going somewhere else and hope my insurance pays their part or I cannot afford to get them.

This is my second attempt to have this problem resolved. I got my full set of dentures in 2019 and the top denture has never fit right. They were relined once by the Scott, LA office where I purchased them at no charge. Now I am told that I have to pay to have them relined and also for pay for new gaskets for the snap in bottoms which up till this point were no charge. I paid $8,000.00 for these dentures. The immediate dentures I can never wear again because they are way too big and now these top dentures keep falling out after every meal even with denutre adhesive cream!

I have been trying to take care of this problem for around 3 years Now they just contacted me with an insulting settlement.

MY dental work was not completed and now I have to find a dentist that will have to pull out the two pins and start over again because the pin are not not where they should be. I have had another dentist exray my mouth

and he told me that the whole procedure would have to be redone and it would be around $7000.

I paid affordable dentures $7500 up front. and now they offered me $1900

to settle my claim. So now I have 2 pins that cannot be use and a crappy dental

plate they stuck in my mouth that was a tempory one that is ill fitting.

I just want them to be fare and give me at least $4000 so that I can get my dentures.

I went thought a lot of pain and suffering and also lost wages.

They need to be fare.

This Dentures have not fit since day one. They are too big. Very painful. The dentist has told me I have got to use adhesive. I have tried every adhesive that is available. The Dentures continues to be very ill fitting. Can not eat any thing with them. After using adhesive, I wait 30 min to eat. Clinched teeth in my mouth, very painful. Adhesive squeezes out all around the the edges. I have tried every thing. The staff changed considerably after I paid 3,199.00. Telling me that there is nothing they can do. I am scheduled for another adjustment on the 9th. They say I can not get all my money back even though they say 100% guaranteed. Please any help or advice would be greatly appreciated

Jackie Lewallen

Affordable Dentures in Wichita Falls, Tx.

These employees are not compassionate, nor are they qualified to do this job. I was humiliated in front of other patients and will be filing a small claims lawsuit, for being mistreated and HIPPA violations, as my information was blatently yelled out by the employee who more or less didnt care about the situation, because they already got my money, they dont care.

I paid for the ultimate denture. The Friendswood, Tx office has attempted to pass off economy plus that don’t fit five times. The last time the tech said take the ill fitting, falling out of my mouth denture home because it would shrink. That was a lie. Now I’m back for 8:30 appointment and it is 10:15.. they have taken back people that came in quite some time after me. This is not first time. Ready to obtain lawyer and sue them!

I had my last 6 teeth on top extracted and 4 implants placed in November 2021. After waiting 6 months for my implants to be uncovered and my denture fitted.. it has not fit right. I've called the office I went to in Arlington Tennessee and have been back in several times, I have asked them to remake the denture. They just keep adding filling to the inside of it. I've called corporate and filled a complaint and was told that they would remake the denture. I went in and they did not they just did another hard reline. My teeth touch on the left side but not the right making it impossible to chew. The denture is very thick and I can not wear it more than an hour without being in severe pain. I paid almost 8 grand and still can't smile. I just want them remade properly or refund my money so I can go elsewhere and get a new pair made.

I have contacted Affordable many times about my implant's that I still am without

I called to make an appointment and they called me back so say that since I

I'm unhappy with them, They feel that I no longer need their services and I will be contacted their Attorney. That was over 2 Months ago. Did not hear anything

from their Attorney. I was told that I would get some money back.

I send a registered letter asking for my Medical Records, which by law they had 10 days to send my records, but it took them over a Month to send them'

They sent a whole lot of nonsense half that was not true.

I paid them up front for all of the procedures.

I am filing a complaint with The Florida Board of Dentistry.

This was my first and last time I will ever go to affordable dentures in Texarkana Texas. I was sold a set of economy dentures for a premium price. My old set was an economy set, and I had them for over 20 years. It was as if they just polished up the old set and charged me around $1400. I went back several times but they did not make a record of that. So now I have to go somewhere else to get a real set made as these keep breaking. Make sure you read everything. Pay close attention to what they tell you. They are so slick. Especially when it's someone that doesn't quite get it.