Billion Stars Express
Reviews and Complaints

My bus supposedly to come at 7:15 and it arrive only at 8.

Plus the bus had problem in engine, which make it only able to move in 60km/hr. Why the bus can be so broken. I bought 7:15 bus and I can only reached klang sentral around 5-6, what is the point I buy 7:15 bus and it is more expensive than 10 or 11 pm bus.

This just waste my money and waste my time, when I buy 7:15 bus I expect to arrive ealier. Now I can only sit on a 50 to 60 km/hr bus all the way to klang sentral from Singapore. Then what's the difference if I buy a 10 pm or 11 pm bus? Which is much cheaper. Pleas check the condition of bus before using it.

Last time when I book with billion star, the bus came 2 hour late as well. I don't know what happen to this company is service, but I must say this is the worst I had taken. I only taken this bus service by this company twice and both face problem.

Make sure Billion star take care of customer rights, and check your bus before you use it. You just lost trust in customer.

I am totally disappointed with this bus service. I would never recommend my friends or others to take this bus service anymore. No explanation no solution for example an extra bus. What a bad service

The bus number is 6678.

Date taken bus: 6th December (supposedly 7:15 am) from lavender mrt (in front of McDonald)

AVOID booking from this coach company.
I have booked for their service to Singapore from Berjaya Timesquare at 1230pm but only arrive at 130pm. This was on Saturday, November 30.
There are 6 telephone numbers (3 Malaysia numbers and 3 Singapore numbers) stated on our booking confirmation slip but only 1 can be used. The customer service, a Chinese man was totally not helpful at all.
Can you all just imagine, boarded the bus at 130pm and arrive in Singapore Woodlands Checkpoint at 1030pm with smooth traffic? The driver had several stop just for the sake of smoking. And per smoking break took about 30 minutes.
Not only that, when we were at the JB immigration checkpoint, the driver picked-up ad hoc passengers who are working in Singapore. And each adhoc passengers he charged for RM2 per head.
The bus was also very dirty. Got flies and houseflies. USB charging port not working. Driver not helpful. He can just stand there and see my daughter carry the heavy luggage to be placed at the luggage space.
This will be my first and my last time booking with Billion Stars and I am going to submit this complain to all the travel portal so that everybody is aware of what they can expect to receive from Billion Stars which has NO STARS at all.

We had faced very terrible experience on our holiday at last deepavali day recently. Me and my husband planned to go to the KL for the first time and we are so excited about our trip. Then we planned the trip and bought the ticket from Billion Star Coach bus on online. That day 26.10.2019, we suppose to take off the bus on 12.15 am but we can take off only 2 am due to the heavy traffic on long holiday .
We do understand that kind of situation but we didn't expect for the worst case. They arranged us for one bus to send to the singapore immigration from golden mile then we have to change the another bus after passed through the malay immigration. But their driver cant make it on time and then he stucked at malay traffic so we had to wait under the building around 3 hrs. We started feeling furstrated and once the driver came, he didnt check the ticket and just get on all the passengers who has the billion star bus tickets . Some persons dont have the seat no and they just issued only the bus ticket from billion star :3 . So everyone try to get on the bus as much as they can because they felt tired and they want to reach their destination in their mind. we also thinking the same thoughts. we managed to get two seats but it was far away each other and the seat which i got was spoiled. we don't have a chance to think or choice as we didn't know the another bus when can pick up so I had to put the luggage in front of my seat during the whole journey from malay immigration to KL. When I reached to the KL, my legs were getting swalloen :'( . We hopefully not happen on our return trip but our wishes failed and we faced the worst experience than before. On the return day, we managed to reach the meeting point ( which can find on website ) and waiting the bus.After 45 mins, we were getting worried as we were not sure that is the meeting point or not. There was no staff, no office and nobody pick up our ph also ( ph nos express on their ticket ). We asked around the other bus staffs and luckily they are willing to help us. A few mins later, one bus is coming and then we realise that we are not alone and some people are waiting ahead of us and their bus time was earlier than us . and the girl asked us that there was 2 seats left but separate one and if we want to wait another bus, she not sure when it will come. So we had to accept this seats . After a few hours driving, the driver stopped at one of the petrol station in Malay around 1 hr. after that another bus accompanied with us and another double taker bus also came.The driver told us to change to the another bus. They combined two bus into one bus. This bus sent us to the malay immigration. There, we luckily managed to pass through the custom early and waited around 20 mins on the bus . And the driver told us that he cant wait the other passengers as the police from there were chasing out him. We didn't know that is true or not. But there was only 15 out of around 45 passengers can make it . We told him to wait for them also no use . Once he crossed the bridge and reached to sg immigration, then he announced us that was his ending point. WTH ! The bus suppose to send us to the golden mile, lavender, & etc . Why he didnt tell us earlier and just suddenly announced.
We felt so unfair and angry so that after we passed the singapore immigration, we called the office how to arrange us. That time, we really didn't have any idea how to go back home from the checkpoint . The staff gave us some bus numbers but they had no idea when can the bus arrived. Luckily we checked the grab and we can manage to rent the grab. We took the grab to their office with our own money and explained them the whole situation. Their response is really disappointed to us. They told us that they didnt know the bus who sent us from malay petrol station to sg immigration. They dont have the record of this bus . And they said us that we can't expect for the best service on the long holiday and if we feel unpleasent, just wrote down on the complaint letter. We bought the ticket, early booked and paid extra for VIP class, is this useless ? Nobody have the responsibility ? They ruined our trip and they didnt say nicely why ? Hopefully this review can help a bit to change their service and attitude. We really not dare to go to KL by coach bus and we hopefully nobody will not face the problem like us. Thanks you for reading my story :)

I'm really very disappointed with your stupid services which I n my husband bought ticket from billion star for rm60 on sunday 3rd november 2019 @3.30pm at penang central.. We was waiting for the bus n they said will be delayed and on the screen wrote it's arrived went we go to the counter to check the tickets they said your bus is not yet arrived... Ask us to sit and after few minutes they ask us to take a different bus etika which it is normal bus at that moment we was think what the [censored] and hack is going on here... We took tickets cost 60ringgit and go with stupid old bus which is it can cos 30ringgit... We buying expensive ticket and take normal bus that what the point we buy bus ticket and there is no explanation 😡 and no [censored]ing refund... Went the go to island bus station all the tickets checker are like gangster... What all of you going to do

Bus arrived on time but the trip was delayed due to certain circumstances

Worker Problem
1) Checked our booking, and ask us to sit randomly although we have already bought our own seat .
2) The worker got complaint from a customer I assume as the most people were not in their own seat ( although.he was the one that asked us to sit randomly ) so he decided to rearranged the seats, he told me and my buddies to go ( but go where ? ) So I asked politely if we were supposed to sit at our booked seat, the worker was frustrated and threw his temper at us and asked us to get off the bus . ( The worker didn't even ask us to in the first place )
3)While the seats were being rearranged, a customer did not want to move, and that got the worker very pissed, the worker argued with the customer on and off the bus, they took the argument outside and they were shouting at each other at the station, the worker got really mad and started to talk [censored] about the customer and he even took up a trash bin cover ( the ones with the ashtray ) and brought it up the bus and said to the customer " If you weren't a female, I would have already hit you or something "
4) Things were settled after awhile but we never got to sit at our own seat and was seated randomly

The bus departed 45 mins late
Bus Number Plate ( WVT 1551 )
Worker was wearing dirty looking jeans with a light blue Shirt ( male ) ( Has curly hair, at the end of the hair which is around the neck is dyed Gold/Blonde )

I bought 1/11/2019 2.45pm Duta to Sg Nibong . Driver late almost one hour then rest at R&R 15-20 mins that's I understand. But I bought ticket is direct to Sungai Nibong why the bus go to Butterworth terminal drop passengers after that stop somewhere 5 mins and it's already 9.25pm I havnt reach my destiny. I would like to have refund. 1/11/2019 is not a Public Holiday or long weekend but I take more than 7 hours to reach my destiny that is too much. I would like to have refund.

Driver that drive bus billion star TBS>Pasir Gudang trip at 1pm from TBS (wear blue collar shirt, Fat body) is so rude and arrogant when dealing with customers..
He speaks hars words when I (passenger) want to go to the toilet..how can I go to the toilet when the doors are fully closed..and both driver went outside to rest and fuel up the tank.
I was scolded why didnt go to the toilet earlier even though the doors are closed.
They continued talking in the bus and talking bad about passnger.(the fat one)

He said, the bus is theirs and passenger should follow them ..

26th Oct 19

I booked my ticket through Easybook. My bus was suppose to come at 12.15am on 26th Oct. When arrived at Golden Mile, the staff said we do not need to change for a ticket as we have everything printed out on a piece of paper. He said he will shout the bus number then we can board from there. Please note that they did not state any bus number on the ticket. After waiting for an hour, there is a bus that came but its not under billion stars. Found out there are people waiting from 9pm trying to board the bus. The bus was from Transtar. The first bus was really full so we waited for the next one. Waited till 2.15am, the bus came and when we wanted to board, the guy told us why we did not change the ticket. We explained to them that the staff told us that we do not need to change a ticket. So he said we still need to change. After changing, we managed to board the bus. Reached the JB custom at 3.17am, the person who drove us told all of us to bring all the bags down as there is another driver that was coming to fetch us. After clearing the jb custom, we waited for 3 HOURS for the bus to come fetch us. Tried calling the number stated on the receipt but no answer. Everyone were very impatience. The bus finally picked us up at 6.30am. So basically I was waiting from 12.15-6.30. Reached KL at 12pm. Which otw to Berjaya Time Square, driver was smoking in the bus which is very inconsiderate for small kids.

28th Oct 19

Our bus was suppose to be at 3.45pm. Decided to reach early to change for tickets. Read from the ticket picked up was opp BTS. So went there to changed but ended up it was Grassland company. The lady told me Billion Stars was opp (Infront of BTS). Crossed over to BTS, asked other bus company everyone seems to hate Billion Star Express lol. We founded out there isn't a booth for Billion Stars. My friends & I couldnt risk the chance for missing the bus again so we decided to buy a ticket from another bus company for RM70 each.. I doubt I'm able to get my refund back. lol

Tips
1) If you happen to be stuck in Johor Bahru Custom for more than an hour, just take a grab from Jb to Lakin, all the bus will be waiting there. Buy a new ticket and hop on the next bus available.

2) NEVER EVER TAKE BILLION STARS.

As advertised, bus provides tv, games, usb, and power source to charge. None of the service is available. Please remove the services if you are unable to provide them this is called false advertising. Driver is smoking while driving and the bus is with non smoking labels. 1st and last time i would use this company service. Charges is higher compare to other bus services with the same facilities provided (nothing to be exact)

Super terrible experience. Booked from Singapore to KL and return. Definitely not "express".

1. All customer service numbers are uncontactable/no pickup, both SG and MY numbers. Mind you, at Times Square, they had no counter and you would have to just wait beside the road. Had to keep asking people around to get to the right one. And the bus came late.

2. They did all they could to take in maximum number of passengers. In Singapore, our bus was 5pm. First they combined 4.45pm, 5pm and 5.15pm bus and only picked us at 5.15pm at golden mile. We bought the so called "vip" bus for SGD55/pax whilst other buses were sold for SGD30/pax but at the end, everyone was put on the same bus. It then went to pick up other passengers at Lavender (ours was supposed to be express). To our amazement, the bus went back to Golden Mile because it still had 1 empty seat and picked up 1 person!

3. Same thing happened during our return from KL. Waited almost an hour before the bus moved, just so that it could sell more tickets.

4. Many stops along the way, which lengthened the journey. From Singapore, it stopped at TBS. Worse from KL, where it stopped for petrol, at an overpriced stop outside Yong Peng toll, somewhere in JB, at JB Larkin, Woodlands, lavender and then Golden Mile.

All in, the journeys took 8 hours and close to 12 hours (partly due to Deepavali long weekend).

5. Both the buses were not labelled "Billion" but some random tour companies' names. So be mindful.

Timeliness is the most basic thing of a bus and this company failed miserably. And it's definitely not cheap!

I bought a ticket from tbs to kuantan. On the ticket it stated the name of the bus is etika delta. But upon arriving, the billion bus the one who picked us up. The problem here is the bus is 1hour + delay without notice. The driver then nagging at us the passengers then threatening us saying that our life is in his hand (?). The driver drove the bus recklessly and hit almost 130km/h. I just want to suggest, if you ever face this problem eg; bus delay you can go straight to jabatan pengangkutan awam (jpj) located at at tbs 1st level. You can lodge your report there. And if you faced a problem with reckless driver, rude driver, bus delay or etc you can lodge your report online via this website : (sispa) sistem pengurusan aduan awam https://jpj.spab.gov.my/eApps/system/index.do you can directly submit your report to jpj or ministry of transportation.

Last Friday, I took Etika Express (but actually i bought billion stars but when I arrived they gave me etika express), the driver took my food away they said "Nanti lepas makan tangan sapu kat seat (after you eat you'll rub your hand on seat)" it doesnt make sense cus it just a snacking food (chips and waffle) I rushed to the terminal after my class ended and got no time to eat atleast i dont buy nasi lemak nasi ayam. and if he told me politely, I would understand and patient but he just went screamed and pointing with his cigarettes. Rude! after a while, someone who does the counting on passengers came and scold the other passenger cus we put our laptop bags on top (the partment for bags) like "Hello once again I said no bags on top. No luggage on top" first of all, he never said! and someone said its a laptop bag but he just keep scolding. the way he screamed is hella rude! Plus the bus conditions are so lousy. the side of the bus got scratch. When the driver's speeding, a lid was open which can see through the tires and loud at the back from inside of the bus which caused the passenger at that area needs to put their bags so that the lid doesnt open. I'm here to make a complaint and want the company to make sure the drivers/the workers have manners and please fix your customer service and management. Thank you.

Bas datang lambat 1 jam lambat. Driver keep on cursing maki hamun all the way fron kl to penang when we were in traffic jem. He keep on cursing bad words all the time in jem. N i think he smoked more than 5 cigarettes while driving and i can smell the smoke. I don't understand why he used jalan kampung instead of highway. Of course the jem is worse in kampung route

I bought billion bus ticket to Temerloh that should be departing at 11 pm, but etika had arrived. Never mind as long as the same company and i got my own seat. But they arrived about 30 minutes late and we departed 30 minutes later. Make a total 1 hour late. Then the bus make a stop at Ipoh, then TBS, then Temerloh and later Kuantan. You can stop at even 50 pitstop but please make it on time. Now we departing from kl at 5.55 am so what time do you think I'll arrive temerloh? Please improve your service! I cannot bear being in the bus for 8 straight hours while other company can make it to 6 hours only.

1610/2019, wednesday
4.30pm
I buy the ticket from internet and I get my ticket at penang central malaysia, number plate of the bus is ced5111, my seat is 1c, when I sit on my seat, two malay girl want to get my seat when I arrived penang station, I show them my ticket, they show me too, I don't know why they have same seat with me, after that they ask the stuff to force me to change my seat from 1c to 7a, their attitude is very bad, I don't know why this kind of thing will happened, the stuff say he just follow billion star system, is this a good seat arrangement? If follow the system, why I need to buy online? Bad experience, one more thing I want to complain is why I cannot eat some snack on the bus, this was the first time when I sitting on bus and I cannot eat my snack, please give me a good explanation, I hope company will take action about your system and your stuff as soon as possible, if no take action about your stuff, your stuff is an indian guy, I will post my bad experience about billion star to social media, thanks.

terrible bus to Kl - 11 october 2019

Suppose the bus should pick us up 7.45 am @ lavender mc Donald, we waited till 9.15 am.

11.30 am - arrive JB, knock into other vehicle . Windscreen crack . Driver didn't brief what's next and no contingency plan explain to passenger .

12- driver just board and drive the bus off .
12.40 - driver arrive @ police station without anyone of passenger knowing he's coming

I think maybe if lucky my this trip will take at least 8 pm reach KL

On 10/10/19, my bus was scheduled to be departed at 1am but it arrived at 2am and departed at 230am from TBS, Kuala Lumpur. And it dropped off at many places. The bus only arrived Sungai Nibong, Penang at 9am in the morning. I have work at 7am in the morNing but I reached Penang at 9am, I was late to my work. I was so mad and they didn't even say sorry or apologize to us. They don't care about our time.
I am definitely won't take their bus again.

The seat at the back of Billions Star Express that was given to me to use for traveling from Penang Central to Larkin bus station, can not be adjusted to lean back. The handle of the seat was tied with plastic cable ties. This causing my back in pain for traveling more than 10 hours with the seat condition as mentioned. The seat at the back was bouncing and not comfortable.

Billion Stars express scheduled at 15:30 not yet arrive, my ticket is Billion Stars express scheduled at 16:00, also delayed. Another bus company scheduled at 16:30 arrived at 16:20 to pick up their passengers already. Now 16:36, the other bus already left the terminal.

Billion Stars express ticket is around RM 3.60, which translate to nearly 10% more expensive than other bus company ticket for the same departure and arrival terminal. This is totally unacceptable.

On Wednesday, September 25, my colleague and I travelled using Billion Star Express to Singapore from Kuala Lumpur TBS. Everything was fine until we disembarked at the Immigration Centre on the Johor Bahru side. We didn't take long to pass the immigration counters but to our shock, the bus left us after the immigration. We bought the ticket and supposed to travel all the way to Marina Way, Singapore as the final destination.

I recalled everyone disembarked except for four Vietnamese gals. I suspect the bus drivers are involved in some kind of human trafficking syndicate. We suspect they left the rest of the passengers and took these gals to get their passport stamped and returned back to Malaysia without the obligation of getting us to our final destination.

We waited for almost one hour and decided to ask other bus drivers which are competitors to Billion. They silently told us that it happened alot with Billion Star that passengers are stranded like us before. They volunteed to take us to cross the border to the Woodlands side but they would not take off for another one hour later. So we decided to take the border crossing buses offered by Singapore for RM1.50. We were fortunate that we took all of our luggages with us. Moreover and strangely also that the Billion drivers never gave us instructions when we disembarked which further gave us the suspicion that something funny is about to happen.

This will be last time I am traveling on Billion Star Express.

With much regrets.