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Coach Reviews 154

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12:00 am EDT

Coach Mixed Bag of Experiences

As I delve into the reviews for Tapestry, Inc., the parent company of Coach, I find a mixed bag of experiences. While some customers express delight in the quality and design of Coach products, others share tales of disappointment. Stories range from durable shoes lasting for years to bags falling apart after minimal use. It seems like the customer service experience is also a point of contention, with some praising it while others lament the lack of assistance. With such diverse feedback, it's clear that Tapestry, Inc. has both satisfied and dissatisfied customers. If you're considering a purchase, it might be wise to weigh these varied perspectives before making a decision.

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10:32 am EDT
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Coach No issues here

I ordered the gallery tote from the Vday collection, then got very concerned after seeing the reviews here. Maybe because I ordered after the Holiday mail debacle, but not sure... either way, ordered on a Sat 1/23 (item was in stock) and they shipped UPS. Arrived Wens 1/27, so within 3 business days. Bag was exactly as advertised & am pleased with the size.

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5:25 am EDT
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Coach Love! Highly recommend it for those who value quality

The most famous accessory brand in the States is Coach. It is considered a luxury brand. Indeed, this quality is impeccable! The bag I gave my mom 3 years ago still looks like new.
This morning I got the ordered bag, which is insanely happy! The collections are constantly updated, the models are different, from strict classics to youth chic. The lineup can be seen in the official COACH boutiques or on their official website.
Beware of counterfeits! I think Coach is the golden mean between brands such as DIOR and Chanel. The prices are lower, but the quality is absolutely not inferior. Also COACH offers not only great bags, but also shoes and various accessories. For my part, I highly recommend it for those who value quality.

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  1. Pros
    1. Iconic brand heritage
    2. High-quality leather goods
    3. Fashion-forward designs
    4. Global luxury presence
    5. Diverse product range
  1. Cons
    1. Premium pricing limits accessibility
    2. Intense competition from luxury brands
    3. Limited appeal to younger demographics
    4. Vulnerability to fashion industry volatility
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Coach Great Products

I am a handbag addict & I own about 16 Coach bags about 10 wristlets & Dozens of different size makeup cases & wallets to match my purses. Oh let's not forget the 6 pairs of Sneakers. In my opinion they make Outstanding Quality Products otherwise they wouldn't be in Business since 1941. All my handbags still look Brand New as is all my other things. They send you big beautiful Dust Bahs when you order from Coach.com. I've been ordering from Coachoutlet.com for years & have spent a ton of money there as well. The only Problem is that when you do purchase from their outlet their bags do not come with Dust Bags. But no problem since their Dust Bags are so ample I can add more then one bag & protect them that way. The Coachoutlet.com store is by INVITATION only, there is no guarantee they will send you an invite to shop. Luckily I get in. I love Coach & will continue to buy their Lovely Beautiful things Forever

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Coach The official site for Coach products

The official site for Coach products. Right now they have special collections put together of gift ideas at all kinds of price points starting at $100 or less with printable wish lists.
Purchases of $100 or more get free shipping right now. Added bonus if you like Coach shoes - they have an online shoe sale going on with selected styles etc at anywhere between 20-60% off.
If you're l; ooking for a discontinued style, or need to have a strap replaced on your Coach bag or repairs done on any Coach product give a ring to the toll free Customer Service number on the site. The experiences that I've had with their Customer Service so far have been decent & they can often help you out.
The site has posted too, information that ukCoach.com & several other official sites will be up & running very soon. Check at Coach.com for further info.
You can report Coach counterfeits here also.
For those interested in finding out whether or not a site is selling genuine or counterfeit Coach products, this is what 'Reporting Coach Counterfeits', paragraph 2 states:
"The only avenues in which Coach offers its merchandise for sale is via 1) Coach stores; 2) Coach factory stores; 3) Direct Coach catalog sales; 4) Authorised Department stores; 5) Authorised specialty stores; 6) Limited duty free locations; 7) Corporate accounts, and 8) Our website Coach.com"
The site has regular sales on different Coach merhandise. It's worth signing up for email notifications. Alot of times their sal price is actually less than what the counterfeit junk would go for.

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Coach Coach Outlet online has awful tactics

Coach Outlet online has awful tactics. They advertised a pouch trio, including a description of each of the three pouches, so I bought it. When received, it was one pouch and a card holder. I contacted them asking why wasnt it the three pouches, as clearly advertised? They responded it was an error on their site, and the third item is the strap. No offer for any resolution.

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Foreveon
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WHOA! I realized I never received a shipping conformation after a week of purchasing (11/26/2020) only an email stating the payment was made and they were working on shipping order. The payment was still processing with pay pal after 9 days, but not withdrawn from my bank yet. *** policy states they won't release payment until the vendor processes the shipping label. Well, after I didn't receive any updates after 2 weeks. I tried calling customer service hahahah good luck was on hold for 40 minutes and no one ever answered. I started reading the reviews and OMG! I was afraid that I wouldn't get my purse at all and ripped off. BUT on 12/7/2020 I received an email stating the purse shipped. Received purse 12/14/2020 and item as described as on the website, is authentic and I'm very pleased with my purchase. After lack of communication and NO customer service to talk to... I wouldn't buy from the website again, not enough communication for me in store only. Only gave 3 starts because I love my purse,..as a company Nay Nay!

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A. Dillon
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ordered 3 bags, received 1, the other two were returned by post for unknown reason, as shown by *** tracking. Coach refused to refund me, and provided some other shipping track number to "prove" they delivered the bags. I have never received that tracking number in my order confirmation, nor can I know if it was truly destined to my address. Also their customer service never has a real person answering, after I waited for two hours. I can only assume their whole customer service team went to *** before I called.

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Forbakad
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csi one coach way sent us 4 individually delivered masks. These masks were not ordered from us...MY BANK ACCOUNT was HACKED to pay for each of these masks. This is the second time I have received unordered items from this company. STAY AWAY FROM THIS COMPANY.

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Coach I just realized that I never received a shipping confirmation after a week of purchasing on November 26, 2020

I just realized that I never received a shipping confirmation after a week of purchasing on November 26, 2020. I only received an email stating that the payment was made and they were working on shipping the order. The payment was still processing with PayPal after 9 days, but it had not been withdrawn from my bank yet. The company's policy states that they won't release the payment until the vendor processes the shipping label. However, I didn't receive any updates after 2 weeks. I tried calling customer service, but I was on hold for 40 minutes and no one ever answered. I started reading the reviews and I was afraid that I wouldn't get my purse at all and that I had been ripped off. But on December 7, 2020, I received an email stating that the purse had shipped. I received the purse on December 14, 2020, and it was as described on the website. It is authentic and I'm very pleased with my purchase. However, due to the lack of communication and the absence of customer service, I wouldn't buy from this website again. I only gave it 3 stars because I love my purse, but as a company, it's a no for me.

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GuantoAquatic
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I made an order on 11/28. It is now 11/16, and the order status still shows in progress. I have emailed several times and waited on the customer service line for 30 minutes at a time. Still no response from the company.

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Depreed
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I purchased a gift and it sent to a friend out of town. When it never arrived, I called customer service and waited two hours on the phone. I had already checked the tracking and it was stuck at the post office for 16 days. Why? Because Coach sent it to the wrong address! I gave them the order number, tracking number, my name, email, address, etc. THEY DENIED MY ENTIRE ORDER! So now I'm out $80.00!? They take no responsibility.for their mistake and have Simply blown off a repeat customer. Read these reviews. I am not the only one!

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A. Neighbors
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I purchased a wallet on the 13th of December.I received an email on the 21st that it shipped and is en-route and should arrive the 24th. It did not, went back to check tracking now it says the 31st. However *** shows they haven't received it yet so there's no telling when I'm actually going to get it. Of course I paid for it on the 13th. I can't get through to customer service and have been waiting over an hour to talk to someone. I'll be taking my business else where in the future.

Coach Complaints 147

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11:00 am EDT
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Coach Extremely bad online shopping experience and terrible customer service

The most difficult and frustrating online buying and customer service experience ever. I have had to placed total of 5 orders in the past month due to the lack of work ethics and professionalism of this company. Every time I have placed an order I encounter the same issues over and over. The main problem is that a lot of the items listed online are not actually in stock as you would assume. Right now as I write this the items that I had ordered and could not be sent to me because they are not in stock since a month ago, are still listed online for people to keep ordering them. They have called me to ask me to change my selection and I have even been assured by a rep that the replacement item is in stock and days later I have gotten another call saying is not. This company is a disaster and this is a disgusting practice. They are playing with people's money, allowing buyers to place orders of items that are not really in stock and even putting the same items on sale so people buy more but they aren't in stock. You wait for an email with shipping instructions and it never arrives, instead you get a call or another email asking you to place an order for another item that is not in stock either. This is no error on the online site like they want to make believe. Is not been fixed because they don't take the items off the webpage, instead they put them on sale for people to buy more. This is a shady practice to play with clients money. I have been placing reviews everywhere possible because I don't want other people to go thru this and the truth needs to come out. After almost a month of these issues, a "supervisor" from Coach contacted me to offer me a "deal" and to reach a resolution because obviously they wanted me to stop placing reviews like this one everywhere. They offered 5 T-shirts for me to stop placing reviews. I obviously declined that offer because I didn't want any more tshirts and honestly is disgusting that after so many phone calls and emails and all the time I have spent trying to deal with their lies and mistakes they think some shirts will make it better. After some days, we agreed on them sending me a wallet and a gift card. Yesterday I received the package and to my surprise (not) it wasn't even a men's wallet but a women's wallet. I took my time and went to store near by and try to exchange what they sent me for the product I was supposed to receive and of course they couldn't help me either. So again, how can you justify so many errors, over and over, after I was even guarantee there wouldn't be more mistakes, and the rep told me he was making sure I got everything right this time. I'm out of words. This company has no sense of what customer service is. They have no integrity or professionalism. The lack of care is huge and it shows in their continuous errors. They don't care about clients, all they care about is money and making sure people keep placing orders even if the items aren't in stock. If you buy online you already know what you are getting yourself into.

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11:13 am EDT
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Coach I placed an online order with Coach Outlet and received confirmation of the order on 6/**/2020

I placed an online order with Coach Outlet and received confirmation of the order on 6//2020. After about a week, I checked my order status online and found a phone number to call. I called the number and was told by the representative that they couldn't find my order and that it was "stuck." They assured me that they would process the order and asked me to check back in a few days. I continued to check back, but there was still no update on my order. I called twice more and had the same result each time. Then, I called Tapestry HQ (I thought) and was instructed to send an email to order@coach.com. After sending the email and speaking with Victoria, Coach Outlet finally processed my order around 7//20. I received an email stating that my order was shipped on 7//20. However, the tracking number provided did not work on UPS. I called Coach and was informed that it was actually a different tracking number. When I checked the new tracking number, it showed that the package was still awaiting delivery. Today, on 7/30/20, the status remains the same. During my conversation on 7//20 about the tracking number, I asked about the shipping status and was told that Coach could not do anything for 7 business days. I was advised to call back on 7//20 if there were no changes. Since the shipping status has not changed, I called on 7//20. I spoke to a supervisor who confirmed that the shipping company had never received the item. They mentioned that a label was generated, but the item was not received. As a gesture of goodwill, the supervisor offered to send me two units of one of the items I originally ordered. I had initially ordered one unit each of three different items. At this point, I am unsure about what to think. I have received a refund for my money, but I have not received the promised gift card. I am uncertain if the items I purchased and the shipping were stolen by an employee or if they were ever shipped at all. However, it is evident that Coach has failed in fulfilling this order. I am left wondering if there is a fraud or strong consumer deception issue. I have several Coach items and have never experienced such poor service in the past.

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Biblio
Mar 25, 2024 1:37 pm EDT
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I ordered something from the company it says delivered but it was not at my door when I arrived so I contacted the company to resolved they offered a gift card but I didnt want it cause I was afraid the package would disappear and I work so much i never have time to go in store so eventually they sent the gift card anyways I placed a order and I go look in my email never recvd tracking the I go back to check the gift card to ensure I used it and its not even appearing anymore I used klarna so basically the business Expects me to keep paying for something that is not physically in my hands doesnt makes sense

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Boltur
Mar 25, 2024 11:20 am EDT
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I ordered a purse for my girlfriend for Christmas and when the order arrived it was not the color I ordered nor the style! I called coach and they refused to give me my money back! *** Is the original order number I received someone elses package from nobo *** and coach refuses to give me my money back I sent them there package back and I still havent received my refund!

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Ampacom
Mar 25, 2024 9:08 am EDT
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I purchased a Movado coach watch from coach. I called and much to my dismay I spoke with ***. I explained to her that my watch had no clasp and kept falling off I decided after the day 3 I put it away so it wouldn't break... she looked up my nov15 order for the watch. She said you can't return it. As it has been over 30days. There was nothing she could do for me. She then started laughing. I asked her why she was laughing. She rudely replied *** if you want to make trouble you go right ahead. I asked her to send me to the final survey at the end of the call and click she hung up!I called back to let a supervisor know I was very disillusioned and upset at the way *** treated me.*** answered the phone and told me I had a 2 yr warranty on the watch and she processed the return in minutes. I thanked her so much for her help. She did great! I then spoke to *** the supervisor I explained how I had been treated by ***. I said if *** had failed me I would still have a broken watch!*** apologized profusely and I told her I was so upset I would no longer be purchasing from Coach. If that does not mean anything to them.id welcome them to look at my account over the last year I have spent a few thousand..no joke!Coach always charges you a fee on any return. That's not fair at all with the prices they charge.I recently returned a pair of sweats unworn. They said they were not returnable. I saw 3 dog hairs on it pulled the hair off and they were just so rude about it.Customer service is definitely in need of training and help.I'm 62 years old a dealt with many. Not like *** for *** and ***. Thank you and sincerely. ***. *** Cell

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Anoletron
Mar 24, 2024 1:53 pm EDT
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Coach outlet customer service is very very unresponsive for any issue. They tried their best to avoid solving issues, and always push customers to their store.For the issue (the order *** about Jan 31 return), I've contacted with Coach outlet CS over ten times (phone + email). They always push me away to the Coach store for a refund.I returned one bag on Jan 31 in a Coach store, but this is online order ***. Every time I can get a refund automatically. However, I still don't receive a refund for the order. The customer service always let me contact ***, but the store cashier also sent an email to COACH CS and she confirmed that there is no exchange anything in her store. I contacted a supervisor of coach CS via phone who said they will investigate this issue. Nobody addresses this issue. I returned one bag, but I don't receive a refund. It happed in US, unbelievable!

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9:14 am EDT
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Coach I am having trouble getting receipt details for my purchases from Coach customer service and the two Coach stores

I am having trouble getting receipt details for my purchases from Coach customer service and the two Coach stores. I called the Coach customer service number and spoke to a representative named Khadijah. I explained that I needed receipts or an email with the receipt details because the ink on the glossy receipt paper had faded. Khadijah tried to find my information using my name, address, phone numbers, and email addresses, but she couldn't locate anything. She told me that information from store purchases doesn't transfer to their systems and advised me to contact the store directly. She said they could help me if I provided my name and information.

I called the store and spoke to a male associate who didn't try to search for my information. He simply said they didn't have it in their system. I asked him some questions because I was confused, and he suggested that I drive back to the store and take a picture of the details regarding my purchases. I explained that I lived an hour away in Garner, NC, and the store was 30 minutes away. He told me to call the store and ask if they would allow me to take a picture of the information, as they should have it from my purchase at the other store. I was confused because he initially said they didn't have any information in their system, but then he mentioned that they had it on their screen.

I called the other store and spoke to an associate named Gabriella. I explained the issue and that I needed receipt details or duplicate receipts. I mentioned what the male employee at the other store had said. Gabriella put me on hold for a long time and eventually came back on the line. She said the store manager didn't know the policy and would call me back, but I haven't received any response or email.

This afternoon, I reached out to Tapestry Inc. and received a call back from a polite lady at 3:06PM. She said that both the customer service number and the stores should be able to provide me with this information. I'm not sure why I am getting the runaround. Every time I make a purchase, I provide my name, phone number, address, and email address, and they always enter it into the system.

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EatSlayr
Mar 24, 2024 10:03 pm EDT
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ORDER NUMBER: #***mpct Id Spt Clf Gft;Cwh (wallet)QTY: 1 $79.80 Sewing/stitching has come undone. My credit cards fell out. Where are you sourcing your sewing out to? It has changed. Coach durability, quality has changed while prices go up.(but I have never minded paying Coach prices for amazing quality) I have many Coach items for many years, my family has Coach items for over 50 years. Expectations are for a Coach product to last, at least past a year. Very sad.

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ChampionWeare
Mar 24, 2024 11:39 am EDT
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Order number *** I never received this order. I had two orders that were said to be delivered that day. I did not receive any of my items. One of my orders was resent and delivered. I was told an investigation needs to be done for this order and Coach would be in contact with me with updates. I have not heard anything else about this order from Coach. I have called the customer service line multiple times. It just rings with no answer.

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A. Swift
Mar 24, 2024 8:45 am EDT
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I placed an order on November 24 for two wrist handbags and they were shipped out but I never received them. I tracked the package and they have been stuck in the same place since November 28 and Coach is refusing my refund. I dont have the product so why cant I get my money back.

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DravenNetwork
Mar 22, 2024 11:10 am EDT
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Order #: *** Date of purchase: 12/6/22 Tracking: *** I ordered a purse for my mom for Christmas. It was supposed to be delivered on 13 December but since then it stopped tracking and not sure where my package is now as both *** and *** are blaming each other and I cant get any answers. I have been trying to contact Coach outlet customer service for days but no response. I emailed *** have been calling but they keep hanging up and almost impossible to get a hold of anyone. I want a refund for an item I did not receive.

Is Coach Legit?

Coach earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Coach to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Coach is known for their high standards and safety. If you're thinking about dealing with Coach, it's wise to check how they handle complaints.

We found clear and detailed contact information for Coach. The company provides a physical address, 18 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Coach has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for coach.com can be seen as a positive aspect for Coach as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Coach's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Coach.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Coach have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Coach and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Coach has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 147 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Coach protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Coach I wanted to buy a nice purse and wallet for my girlfriend for Christmas, and my friends recommended Kate Spade

I wanted to buy a nice purse and wallet for my girlfriend for Christmas, and my friends recommended Kate Spade. I started looking online and noticed that their online prices don't match what they have in-store, and they change frequently. I saw a purse increase in price by over $100 overnight for no reason, which was a big problem. So I decided to visit my local Kate Spade store on 11//2020 at around 7:30 in the evening. In the store, there were discounts displayed on the wall, but you had to ask a salesperson for the actual price because everything was marked at high prices. After looking around, I found the purse I was looking for, which was difficult to find in that color. Then I started looking for a matching wallet. An associate helped me find the wallet, which happened to be the last one in the store. I felt lucky to have found it because I wanted it to match the purse. I bought both items and another wallet for my mother, spending a significant amount of money that night. I drove home, which took about 20 minutes, and when I showed the wallet to my sister, the button broke off. I was upset because I had just spent a lot of money on what I thought were quality products, and this happened. I'm glad it happened to me and not my girlfriend on Christmas because that would have been embarrassing. I was frustrated and went to sleep. On Monday, 11//2020, I called the company to see what they could do. They told me I had to bring the item back to them, which I had no problem doing. However, things took a turn for the worse. They found another wallet for me, but it was in Illinois. The manager told me they could get it for me, but I would have to pay an extra $10 for shipping to my house. I found it unfair that I had to spend more money after having the wallet for less than an hour and it breaking due to a manufacturing defect. I even have pictures of where it broke, clearly showing the defect. The manager said that was the only option. I was frustrated and contacted corporate twice. The first time, I waited on the phone for an hour, but no one answered. The second time, a lady who was difficult to understand told me her supervisor wasn't available and asked me to call back in 15 minutes. I tried calling again, but after waiting on hold for 15 minutes, I hung up because I didn't have time to wait all day. I decided to use the live chat feature and explained my issues to a gentleman. I have a copy of the chat. He was rude and basically told me that I had to accept what the in-store manager said because I made the purchase in-store, not online. I found this unreasonable because it's the same company, just a different location. After arguing with him for 15 minutes, he said he spoke with a manager and they could offer me a 15% coupon for my next purchase. However, that doesn't solve the problem if I don't want to buy from them again. Dealing with this kind of runaround during Christmas shopping is the last thing I wanted, and I need the new wallet before Christmas. Kate Spade is making it difficult for me at every step. It's ridiculous. I understand it's only $10 for shipping, but why should I have to pay to ship something that I didn't break? It's unbelievable how this company has treated me over the past weekend. I literally just made the purchase, it's only been 3 days, not months. I need this resolved before Christmas so I can have it for her.

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Fairybe
Mar 25, 2024 7:28 am EDT
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I purchased an item (ORDER NUMBER: #*** total $316.76) with this business on 11/3/2022. I received the item on 11/10/2022. The item was damaged and I returned the item in accordance with their policy after speaking with customer service regarding the quality of the item. They received the item on 11/17/2022 and sent an email stating that the return would be processed within 7 business days. I contacted customer service on 11/28/2022 and stated that I still had not received my refund and asked for a timeline. The customer service representative stated that it can take up to 12 days and anticipated I would receive my refund within 2-4 business days. As of 12/5/2022, I have yet to receive the refund for the $316.76 and it has been a few days after the latest day I anticipated this refund. I would like support in receiving my refund.

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Emightub
Mar 22, 2024 11:26 am EDT
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I bought a coach wallet back in October of 21. Zipper on it is not working correctly. It is very hard to zip now. Coach store in wood field *** stated its out of warranty. I feel for the price these products should last wonder

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A. Estrada
Mar 22, 2024 6:21 am EDT
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Owed *** could not get straight answer still cant

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CheeseEpic
Mar 20, 2024 11:31 pm EDT
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I placed an order *** online. For the order, I bought two totes 22 with snoopy, but at last I only received one. So I need a refund in the form of electronic merchandise card with the amount of $128.40 to my order email

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8:58 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a black leather passport case with the monogram "WMC" on November 15, 2023, Order # CUP02280834. This was a gift. It arrived on November 22, 2023. I went to wrap the item as we were giving it as a gift. It was then that I saw the passport holder had no monogram. I called the customer service number on the card that came with the wallet...

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6:05 pm EDT

Coach Order Not Received

We placed online order and package was supposedly delivered on 6/27/23; however, we didn't receive them. We reached out to Coach and a case was created. Coach stated that they will file a claim with UPS as well. After a long wait, we reached out to Coach again and they told us that the case was closed and we need to contact UPS.

Overall, it's very poor customer service from Coach and they took no responsibility in making sure the issue is resolved.

Desired outcome: Full refund

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11:51 am EDT
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Coach 2 bags

I went to return 2 bags I purchased one week ago and the one I went to return at was the Tanger outlets in Pigeon Forge Tn. The girl that was waiting the counter asked for manager to come up to approve the return cause it was cash and that manager looks at bags (with tags might I add) and says let me get a manager to look at bags. Comes back with the RUDE manager and says we can’t return these they have been used (mind you the tags still on merchandise) and I did get VERY upset cause they have NOT been used and look like new. I was then very rudely told sorry mam but no return. I feel this was VERY RUDE and I love 2 hours away and drove down to return this and this only. I spend a TON of money here at Coach but that was my LAST purchase. And she (manager) needs to be fired cause her customer service skills are TERRIBLE.

Desired outcome: A REFUND

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5:56 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coach used to be my go-to brand when I want to choose gift for my family and friends. But I had an extremely unpleasant shopping experience here in store yesterday, on Aug 31, 2022. I bought a belt in store for my dad's birthday gift and since it is one size, I asked for help to cut it. The cashier called for another lady for help, and later I knew she i...

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5:01 pm EDT
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Coach The salesperson at the coach store

Me and my boyfriend were looking at purses for myself and when I saw one I liked, my boyfriend took it to a sales rep asking if there was any discount we could get on it. The sales person did not see me near the back of the store picking out a wallet and, right in front of me, holding the bag I want, went up to a sales rep right beside me and said "hey, pretend I'm talking to you about this purse. They want to know if there's a discount so I'm pretending to ask". I spoke up and told him "I'm right here!".

This was very shady and unnecessary. I'm a huge fan of Coach purses but to know that your sales rep are going to put on a show to pretend like they're giving me good customer service cheapens your brand.

On the way out of the store we informed his supervisor, but unfortunately walked out empty handed due to the circumstances.

Desired outcome: Some reason I should shop at your store again and not go complaining online about it...

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12:13 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Coach Scam going around on Facebook

There is a scam going around on Facebook using COACH’s name

I just wanted someone aware at COACH of a scam going around on Facebook saying it’s COACH. Below is some of what it does, I have a picture I took of the site if anyone is interested.

COACH

Time remaining:

9

Congratulations!

You've been selected to participate in the Coach campaign.

You have the chance to win a Coach bag for only $6.95!

If you want your Coach bag, you'll have to take a survey to confirm that you're a real person.

Hurry, the number of lots is limited!

Question 1 of 3 Are you from US?

Yes

No

13 Comments:

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1:57 pm EDT

Coach Coach Outlet

Purchased Haley loafers for my daughters birthday. They did not fit. Returned for next size, still did not fit. First return was within 30 days. Second return within 30 days. They returned shoes back to me, said they had been worn. Left shoe had been tried on. Sent back again. They have informed me they will only give store credit, due to time frame. Please don't ever order from coach outle. Sherry Whitley.

Desired outcome: Refund back on debit card. Keep store credit.

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E
Erica Strauss
US
Aug 14, 2023 8:52 pm EDT
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I unfortunately fell for it too. I’m call my credit card to dispute since now I know it’s a scam.

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12:32 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Coach, I am filing a complaint regarding a coach outlet store manager Richard at Citadel outlet mall in City of Commerce, California. Richard was nice to me last xmas when I came in to the store at Citadel outlet store because I used to give him starbuck gift card as a courteously for his service. Since last xmas I have not giving him gift card anymore...

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12:22 pm EDT
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Coach Sweepstakes

On Saturday July 1,2023 I entered a sweepstakes for a coach bag. This is not something that I’ve never entertained before. Against my better judgement I entered and I was told that I had won a coach bag. I was given a order ID # [protected]. And I was told I only needed to pay for shipping of $5.95. My bag would be shipped out in 2-3 days. I was told that all I needed to do was pay the shipping and sit back and wait for my bag to be delivered. I’m still not sure that this was not a scam but the $5.95 I paid was wirth the risk to recieve one if your bags. If you can give me some clarity I would greatly appreciate it.

Sincerely,

Terri Charles

[protected]@gmail.com

[protected]

Desired outcome: I would love to recurve the bag that I supposedly won.

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Kristina Lundstrom Deckelmann
US
Aug 12, 2023 5:20 pm EDT
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I’m still waiting to get mine. I doubt i will. Calling my bank on Monday

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10:13 pm EDT
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Coach I am complaining about Field Tote 40 With Coach Badge

Field Tote 40 With Coach Badge

Was bought by me from Dubai six months back and I am a New Delhi (india ) resident

The product quality has fallen off badly and the stitching of the bag is coming off and the bag has almost lost its quality and the pasting of the bag sides is coming off .. I complained to the coach outlet in Delhi but they said they can’t handle it

Desired outcome: Replace the bag pls

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9:56 pm EDT
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Coach Wallet

Bought this wallet because I fell in love with it. Outside still looks beautiful but the inside is not leather and disintegrated. Can’t use it bacause black stuff gets all over everything. Coaches Quality has gone down it’s not even leather in the inside for the amount of money paid for it. I thought when you bought Coach it was for a lifetime warranty.

Desired outcome: What do you suggest for a outcome?

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Lcocl
Asheville, US
Sep 07, 2023 7:22 am EDT
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Same issue here. The black interior disintegrating sticks to credit cards and my driver's license. For what it cost I expected so much more than this. I have never had a wallet before this Coach black wallet in which the interior has disintegrated and is so annoying.

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8:05 am EDT

Coach Got cheated by SA Paris La Vallee Village

I got cheated by Coach Paris Outlet La Vallee Village staff! Purchase at same day, I got overcharged Euro 48. My friend go buy same thing after my purchase sharing, he paid with cheaper price! The time I joint my husband visit, the sales associate give us a small card with number 002 and payment done by operator CATHERINE, this sales associate is scanning my outfit, praise my bag nice color nice bag, scanning my watch it doesn't look normal, at the end I paid with overcharged! Selling price or promotion with multi standard? Offer not open for every customer? Or my face look more idiot or stupid? For your information, I'm Chinese from Malaysia.

*** My friend serve by 001, payment done by operator PATRICE

Date of purchase : 08th Jun 2023, time (me/friend) - 11:46 / 15:31

I found this unfair selling price when I already at airport, so I not able to request refund on the spot.

We not first time shopping with Coach, and this is the horrible experience I have for so many years relationship. I'm really disappointed and can't accept with my recent visit! I want to claim back what I shouldn't to pay.

I hope you can get back me with reasonable solution.

Your prompt action is highly needed and appreciated!

Please contact me thru email [protected]@navotech.com.my

Thank you!

Desired outcome: PLEASE REFUND EURO 48 WHICH OVERCHARGED BY THE PARIS LA VALLEE VILLAGE STORES

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Update by casthrine
Jun 14, 2023 1:35 pm EDT

Wow! Superb! I got my refund slip! Waiting the transaction reach my account

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12:02 pm EDT

Coach Customer Service

I called to get reimbursed and Explained my situation to Molly Johnson she refused to give me her badge number and where was she station at. I told her my account was documented and would easy for her to see my account. Gave her my account number and she took over 45 min to fix a reimbursement for 16.99 she then could not fix it and transfer me to a supervisor which I told her I didn’t have to talk to a supervisor just get reimbursed. I never had an issue with Coach not a happy customer

Desired outcome: Get reimbursed for an unauthorized charge for 16.99 that was made from Coach

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9:57 pm EDT
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Coach Price adjustment

I made a purchase of the Light Pink Mara bag. I received my bag today (5.24.23), so I went online to review my order and saw that the bag went on sale. The original amount that I paid was $128.40 and the sale price was $102.72. I called the same day that I received the bag and asked if I could get a price adjustment for the sale price. The robotic speaking customer service person kept saying we are checking to see if we can do a price adjustment. Who exactly was she checking with, because there was no supervisor that was available and I waited, and waited and waited for assistance. So finally I said if you are unable to do the adjustment can you just let me know, and I will just return the bag. She comes back with, I can start a return label for you. So I said, my preference is to keep the bag, so then finally she said we are unable to make the adjustment at this time, but I will transfer you to a supervisor. I waited over 20 minutes for a supervisor to come to the phone, with no one ever coming to assist. The customer service is absolutely horrible, that you would prefer a customer return their purchase vs. making an adjustment.

Desired outcome: The desired outcome is to have the price adjustment on the bag. From the $128..40 to the sale price of $102.72

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12:12 pm EDT
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Coach Belt

Ordered a belt put wrong address and no one could cancel it , then was told I could call the store the next day then the emoloyee at the store said customer service should handle all of that . Then received a voice mail saying they reached out to the store and they couldn’t change it nor could I pick it up . So I have to wait until it’s shipped and hopefully if it’s shipped through UPS they can changed the address and then but if not at that point they would refund my money .! This was a absolute horrible experience and I will never order from coach again !

Desired outcome: Correct the address !!!!

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11:48 am EST
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Coach customer service at store

I have been a coach customer for at least the last 12 years. I have bought and recieved gift cards every year for Christmas. In 2018 I recieved a red coach bag for Christmas and The pandemic hit before I was able to use the bag. Fast forward to 2021 and I used it on trip to San Francisco, the clasp broke. I had only used it once. I went to store this Christmas season to spend gift card and took the bag to see if they could repair or replace. They took one look at brand new bag and said "no, but I could pay them $75 dollars and have it fixed) The store was rude and dismissive. I will not go back. I am attaching photos so you can tell the bag was not used but one time for 3 days.

Desired outcome: Refund of purchase price, poor design

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About Coach

Screenshot Coach
Coach is a global fashion house specializing in premium handbags, luggage, accessories, and ready-to-wear. With a rich heritage rooted in quality craftsmanship, the brand offers a range of products that blend classic style with modern design. Coach aims to cater to consumers seeking luxury and style in their everyday attire and accessories.
How to file a complaint about Coach?

Here is a guide on how to file a complaint against Coach on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Coach in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Coach. Mention key areas of concern, any transactions you had with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint against Coach on ComplaintsBoard.com.

Overview of Coach complaint handling

Coach reviews first appeared on Complaints Board on Sep 25, 2009. The latest review Mixed Bag of Experiences was posted on Mar 26, 2024. The latest complaint Coach Repair and lack of honoring resolution was resolved on Jun 03, 2021. Coach has an average consumer rating of 2 stars from 154 reviews. Coach has resolved 17 complaints.
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  1. Coach Contacts

  2. Coach phone numbers
    1800 262 246
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    1800 816 698
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    +1 (800) 860-0698
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    Singapore
    +44 203 808 2672
    +44 203 808 2672
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    +1 (888) 262-6224
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    United States
    +1 (866) 787-1587
    +1 (866) 787-1587
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    Canada
    +33 186 262 842
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    France
    +49 203 804 8140
    +49 203 804 8140
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    +39 294 751 992
    +39 294 751 992
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    +34 911 235 799
    +34 911 235 799
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    Spain
    +86 400 001 7021
    +86 400 001 7021
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    +852 800 960 698
    +852 800 960 698
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    Hong Kong
    +81 120 556 750
    +81 120 556 750
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    +82 808 881 941
    +82 808 881 941
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    +886 801 860 698
    +886 801 860 698
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    +55 30 049 808
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    +52 554 750 7030
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    Mexico
    +1 (240) 448-4442
    +1 (240) 448-4442
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    More phone numbers
  3. Coach emails
  4. Coach address
    10 Hudson Yards, New York, New York, 10001, United States
  5. Coach social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

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