Billion Stars Express
reviews and complaints

Avoid at all cost. After starting 30 minutes late from Penang , ( that can happen and wouldn’t judge on 30 minutes delay, the driver stopped for half and hour almost an hour in the middle of nowhere to wait fur a “passenger”. The passenger was not a passenger but either a friend or a member of the staff …we were slready 1:30 minutes late . he sat in front of the bus talking with the driver. Then the driver went full speed ( no respect at all with distance for breaking …) constantly obey the speed limit, the bus was equipped with one of these alarm … and it kept beeping … this is all very concerning already when I heard music seating behind the driver on the first row. I took a look at him and he was littarelly watching videos on YouTube or whatever while driving … this company should not even be allowed to drive buses , stay alive and avoid it : bus KDW2311 Penang KL on the 17 April 2024 what a shame ….. departure 10:00 am when the real time was more 11:30 from after the Penang bridge

Who want to pay my 35 minit

3rd March 2024

7pm

I've booked a ticket to go to Sg. Nibong from Hentian Duta.

I rushed from Puncak Alam and reached Hentian Duta at 6.45pm.

Then, I went to counter No. 14 to check in and the receptionist told the bus will be late about 30 mins to 45mins.

I said okay and waited at the platform for the bus.

Now it's 8.45pm and the bus still haven't arrived yet.

I went to the counter again to approach the receptionist, she said 'the bus is still at TBS and the driver yet to move from there's and she suggested me to take BAS PERSIARAN.

I was like, WTH, I paid for express bus service to reach as fast as can to Penang because I need to go to work at 7.45am.

Billion Star, what kind of service you guys providing for the public?

Took bus from Lavender mrt to KL scentral. 2pm bus was postponed to 3pm. Eventually bus move at 4pm. Didn't inform us the delay which is definitely unprofessional. My ticket was direct to KL Sentral but the bus stopped at Melaka without prior notice and stopped at TBS. This has affected our plans in KL. When consulted the driver about the sudden changes of the stop, he was rude and told us to shut up. He also waited at the stop for more than an hour just to send a passenger to Penang. We demand an explanation for this issue.

The bus driver was unprofessional and was rude. The overall experience sucks and we demand refund for this.

Bus number:

VAV 9657

The bus arrived an hour late and took three breaks of 30 to 45 minutes each time, resulting in a longer arrival time at the destination. From 7.45p.m (Sunday) to 1.40a.m (Monday).

The bus ticket I bought was from tbs to woodland checkpoint. The driver dropped the passengers at the Johor checkpoint and left without any notice.

We need to spend another RM3 to take the factory bus to the woodland checkpoint.

We have bought the ticket to depart from tbs at 1pm, but until now already 1:43pm still at tbs..In addition, we are not in the bus we booked. We are in another bus etika under same company. Some more, we got the seat is slot in seat.

I tau mungkin tak kan pi selesai isu ini. Tapi, tolonglah tengok isu ini seriously...🙏🙏🙏 kali pertama I duduk, ini last kali I duduk juga..

Sekarang sudah pukul 1:48pm, baru mau depart from tbs kl...

Billion Stars Express , 15 December 2023, 4.30pm bus from Penang-KL..I'm still at Penang Sentral at 7.15pm. Just reached KL Sentral at 1am. Bus driver go missing without any regards of hungry passengers with plans to reach KL within reasonable time. Are you paying for our delayed journey? Pay our food or medicine if we all get gastric? Pay for our Grab instead of lrt because we don't even know we can get the last train now? Lucky my kids didn't travel with me this time. I'll never travel with this company ever again. The most irresponsible and unethical bus company. Dah lah kerusi rosak pulak tu. Deleted off my comment and no apology. Customer Service goes into the drain.

1. My ticket was 4:30pm but bas arrived on 5:30pm
2. I buy my seat a1 but suddenly he change me to sit at the back in group of men
3. He stop the bus for buying his drink
4. To many stop for toilet
5. He wait for someone just because want to deliver something about half an hours
6. Too slow! Penang only took 5hours only but the drive 9 hours 5:30pm-2:30am.
Please take this actions seriously! There have many passengers inside! We pay for this not free! Give me back my money!

Billion stars express

My brother took the bus on sunday 3 december 2023 time 23:35pm at bus terminal penang sentral. The bus driver quarrel with my brother for seat.. My brother already booked that seat but that bus driver said go sit other seats because that bangladesh men want seat here... How the bus driver can said like that... Because my brother already booked that seat by online... After that the bus driver keep saying some get up from here then blackmail my brother using some rude words... Lastly I want to customer service how can change the seat because my brother already booked and pay it for that seat... Please take action... Thank you!

Such a waste for my money and I m a pregnant women took sit 3b and 3c but end up sitting at last row of the bus which is really inconvenience

Driver act like not responsible

Be fair for the money ur company has been charged

By the way I was travelling from jb to ipoh which is really hell to be in this bus ahd 6855

Too noisy

If customer allowed to sit anywhere means then why should I have to choose the seat while make payment in easy book

I need a clarification

Is this a way for scam peoples money

Bus No: W 6601 G

Depart date: 25 Nov 2023 09.30am

My bus was scheduled to be 09.30am and was delayed FOR MORE THAN AN HOUR. Seats were not clean as well and it smelled like cigarettes.

When the bus had arrived I checked with the driver whether is the correct bus and he refused to answer told me to check with others.

Terrible service.

No more next time with Billion Star.

Respected Sir/ Madam,

This is to most humbly inform you that my name is Helem Ng and I am writing this letter to request a refund of the ticket amount of RM140.

Respectfully, I would like to bring into your consideration that on 11 Nov 2023 8:00AM, I booked bus ticket from Billion Stars Express, from Penang Komtar to TBS (Terminal Bersepadu Sela).

Due to our bus being delayed for several hours, I didn’t received any updates on this and no messages responded to, and no calls answered. I would like to cancelled the tickets 11 Nov 2023 8:00AM, Ticket ID: [protected] & [protected] Coach Code: 24_seat_PNG ALL_JB-3, Seat: 4B, 4C (adults) and 13 Nov 5:00PM, Ticket ID: [protected] & [protected], Coach Code: 24 (P)_TBS_DUTA_[AMJ]_BTW_PNG-4, Seat: 4B, 4C (adults), prior to the boarding time which makes me eligible for Complete refund for the cancelled tickets.

Therefore, I request you to kindly proceed with the refund formalities in order to prevent any delays. Kindly oblige me with the same.

The bus trip is on 13/112023 from Tun Aminah to TBS and the bus is STAR BILLION BUS . The driver is being so rude . My seat is suddenly same with other passengers and the driver is do nothing . I ask him properly “hi my seat is same with other passengers so how to solve this ya” and the driver suddenly say “hi..hi.. you don’t know how to give SALAM” ? I’m totally don’t know he is islam cause his face is like INDIAN . He just do nothing about this . he just ask me to just seat anywhere ! The bus trip should be at 12:30pm but bus is coming almost 1pm !. NOT RECOMMEND THIS BUS . ITS SO MANY BAD RATING ABOUT STAR BILLION BUS .

The irresponsible driver smoked cigarette two times on the trip from Awana Bus Terminal Genting Highlands, departing on 7.40pm to TBS station, arrived on 9.05pm, happening on 1st Nov 2023.

The smell was so irritating that all passengers have to cover up their nose with the cloths, and there were kids on the bus.

Bus plate number is: PPF6555.

Coach number is : 24_AWANA_GBK_KL_KLG/SA_PROMO - 1

My ticket ID is: [protected]

Bus No: KFH 9333

The journey from Penang to KL took me 8 hrs. But it understood, as the traffic was damn bad that day. The issue that came to my attention is the HYGIENE! I got bitten by bed bugs while I’m on the bus. It was so painful and itchy. It’s been there for 3 days, and the symptoms have gotten worse and worse. I thought it would be cheaper for me to ride a bus back to my hometown, but unfortunately, it cost me more as I had to pay for the medications on top of the discomfort. It would be much appreciated if I could get a reply from you.

The bus operator change my prebooked seat 2A without obtaining my agreement. He claimed all Billion Star buses are free seating. The behavior of the bus operator is very irresponsible completely unacceptable.

My ticket number is BSE231000002525 traveling from TBS to Sg Nibong, Penang on 17 Oct 2023 (12.30am).

Please seriously look into this complaint and revert your investigate finding.

From a very frustrated customer

Alex

Bas jam 9.15 pm muar - tbs, sy tunggu dari jam 8.30 pm... Tiada satu bas billion star yg lalu.. Call customer service, tidak membantu biadap kurang ajar! Dari jam 8.30 tunggu di bas stand maharani tapi satu bas billion star express pon tak ada, bas jam 9.15 pm. Call customer service biadap dan tak membantu. Kurang ajar customer service [protected]! Biadapppp kurang ajar!

My journey with my family on Oct 23, due to old age I have choose the seat on the middle row, idiot ticket check says itz free seat, when I get in to the bus everyone have taken their seat and my family get a behind seat, idiot service then the bus are very smelly, dirty, the seat are dusty, the curtain smelly, no air conditioning in the bus, not suggesting to take the bus , ITZ Very VERY DAMN BAD SERVICE PLEASE DON'T WASTE UR MONEY, THIS BUS SERVICE ARE THINKING MALAYSIA ALSO AS FOREIGNERS, [censored]ING SERVICE

At first the service of billion star express especially at “ ETIKA BILLION STAR jalan duta “ the service is so [censored]ing bad tht I can’t expect. I’ve requested my tickets to pineng in 1/9/23 at 6pm n just now the guy (aaijan) last minute he just give 7pm tickets n the bus arrived at 830pm Like srsly? When I ask the worker at the counter they give too many excuses, then wht should I do? it is your staff problem u should no how to budget the time is it? n I am your customer! Why they need to give too many excuses?. And second when I was in the bas they not give me my truth seat n the worker off the bas just said “ go get the available seat there “ n it doesn’t care about our customer seat? This is too [censored]ing bad service! The tickets price does not match the servis! Please take action!