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Billing Stay away from Big Lots credit cards
I payed in full my credit card in September through the automated system that let's you pay the full amount. Today I got a call saying that I owed 77.00 because my I missed 50 cents and that was late. I canceled my card and closed the account because I felt scammed I never received a statement saying I owed 50 cents. It was ridiculous that they would try to get money that wasn't owed
Desired outcome: Better costumer service and to warn people about this dirty business
Horrible customer service
My husband and I were going to buy a gazebo that was in our local store for $1199.99. The castle pines hardtop gazebo from broyhill; however, when the employee checked it was not in stock. We drove from salem to albany and it was not in that store…or any store in oregon near us. We were told they did not know when or how many they would be getting. Okay, I...
Read full review of Big LotsStratolounger
I purchased this recliner, maybe a month ago, I am a senior and twice it has tipped me over, and now the fabric is coming out from the seat, its only me sitting in it, no roughhousing etc. I am very disappointed as years ago I bought a love seat and sofa from you all and it lasted me for ever. I did not get no warranty on this recliner as I was sure it would be a good product, I am very dissatisfied. I purchased it from Elizabethtown KY store, I probably do not even have the receipt any longer as I felt sure I would not need it.
Service
Looked on line for Wilson & Fisher Copper 3x LED Solar 10-Piece Pathway Light. The Big Lot in Lake Havasu City AZ was suppose to have 3. When we got there none was on the shelf and the staff claimed they had 6 in the back that was in a recent shipment and they would call us. Never happened so we ordered it to pick up curbside and the email I received said the have NONE ! Really?
Desired outcome: To receive 2 boxes of Wilson & Fisher Copper 3x LED Solar 10-Piece Pathway Lights By Wilson & Fisher
I have been attempting to get a defective recliner replaced since beginning of July. So far, no real response after multiple emails and phone calls (Also EXTENDED time in hold). One of the 2 recliners we purchased does not return to upright position. I have also contacted Lane furniture and was told to go threw the retail store. I purchased them online.
What can I do to get satisfaction on this claim?
Ola Fischer
Management
I'm a longtime, frequent shopper at all of your locations. However, today I was at the Charleston, WV store. My check was declined. As I've had issues with my bank at your stores before I asked for my check to be tried again. Donna, service lead, was very rude. As she was walking toward me she informed me loudly "if it bounced there's nothing we can do". As if that situation isn't embarrassing enough, I appreciate her including the rest of the customers. I will never shop that store again even though it's less than 1 mile from my home. She then asked me to call certegy myself due to the fact she'd been on hold 6 minutes
Desired outcome: Retrain manager in customer service
Rude service
I shopped at Big Lots on April 4, 2021, at approximately 3 o'clock 406 E Martintown Road, North Augusta, SC 29841 for an outdoor furniture group. I found a furniture package and inquired about purchasing it and was told that it was out of stock. I asked if I could buy the display and was told "NO." The lady, who said she was the manager, told me that a...
Read full review of Big LotsSofa
I went to the Harlan, KY Biglots (# 1073) to buy a sofa which was out of stock so I asked to buy the floor model and I was told that they only sold the floor model if it had been discontinued. This was totally fine with me so I left. However, I went back in a couple of days later and found out the floor model I asked about was sold to someone else. I'm not...
Read full review of Big LotsOnline order extremely upset customer
I did an online order at the big lots' location in Hayward CA an employee by the name of Debra told me to come to the store location to pick up my order when I arrive the store manager tells me my order won't be ready until tomorrow I'm very upset I have kids that are getting ready for Easter and all this is not except able I want something done immediately...
Store Change
Not really a complaint but I go to Big Lots in Edgewater Park, NJ and the store was renovated and everything is different they sell more furniture then anything don't carry as many products they had before I use to shop there all the time because they had so many different things now I don't go there as much because they don't carry a lot of things they had. I know a lot of people feel the same and don't shop there much I believe the store was better before the change ...
I went to your big lot store on josey lane and was lied to as well as not being helped by the manager of the store.
I looked online on your website for an ironing board. It said the store had 6 available at the store. So I drove 30 miles to the store and went to the area where the ironing boards were. There were none on the floor. So I saw a girl stocking next to that area and asked her if she could look in the back to see if they had not put them on the floor yet. First...
Read full review of Big LotsHilltop pebble tan sofa
I purchased my sofa on October 7th, and it broke on Christmas morning. The frame board under one of the seats, (the board supporting the springs) split in two at a knot. It didn't last three months. I tried to repair it myself, as Big Lots wouldn't take it back after 30 days, but I can't fix it. So now I am out money and still don't have a sofa. Part of this sofa is cardboard. The quality of this products is awful.
Returning items
I purchased gifts with my card and isn't able to find the recycle but when purchased they scanned my phone for my rewards card is it possible they look it up that way to return my items I have all the tags and nothings been opened. And it shows on my card the date and amount from my in store purchase, the reason for my return is my mother gotten the same gifts I purchase for my girls
Read full review of Big LotsAccident claim [protected]
My name is Rebecca Villanueva, I writing you because on October 15, 2020 at approximately 2:00 pm in the afternoon I was entered your store at 1407 S. Broadway Santa Maria, Ca. as entered the store and i was walking down one of the isle I suddenly slipped and fell on my right knee and the way I fell I twisted my lower back. I realized that I fell on spilled soda that a customer child had spilled. A lady at the check out stand saw that I fell and came and assisted me to get up. One of the employees came also to help her name is Brianna she mopped the spilled soda call the store manager his name is Arnalfo Hernandez we proceeded to fill out and accident report. I have mailed in the paper work your company sent to me and have made several attempts to contact Glenna Fleming but to no avail. I would appreciate it it you can contact me regarding this accident. Sincerely, Rebecca Villanueva
stratolounger recliner chair made by american furniture ecru ms.
Padding is very firm which is good... "but"... I can hardly operate the return to home position of the chair (and I am no weakling)!! We need two people to operate it! It has been creating leg muscle spasms with just a leg kicking push return of footrest section by user, I would like to exchange it for another recliner chair at "big lots" however we have...
Read full review of Big LotsOnline purchase
I purchased a furniture set online & was expecting a delivery. I noticed that I didn't receive and email & once I logged back into my account I noticed it was canceled without my knowledge. I called customer service he said the email went out but I still to this day have no record. I'm still waiting on my payment to be refunded and it's been 5 days.
Service is terrible.
Every time I go to any of your stores. Clinton Mississippi OR
Pearl Mississippi. The Service when you get to the register is very bad.
Products at both stores have no prices on most items. When you get to the register usually takes several minutes because of price checks. Today at 3:30 pm I had to wait about 10 minutes to get checked out at the store in Pearl Mississippi. Lots of times your food products are expired dates on them.
I guess I will just go to Walmart at Dollar General from now on.
Service
The stores Circleville and Chillicothe Ohio is a joke. Was in there yesterday needing assistance and they acted like they didn't know anything. Chillicothe waited on management and the person never came up. I used to frequently shop there through the years and received excellent service. I ended up going to Walmart. I am saddened over the service I received but husband won't let me go back.
Read full review of Big LotsNo response from a fall that resulted in a head concussion .
January 18, 2020 I fell stumbled on a turned up corner of the floor mat that was on the wall to wall carpet. This threw me off balance and I put my hands out to catch my self of the what I thought was the window, it is a collapsing door. I fell half on the sidewalk and half on the inside carpet. I received a head contusion along with a black eye, and out of...
Read full review of Big Lots and 1 commentCustomer service
I visited the Big Lots at 3938 Breckenridge Ln Louisville, KY 40220 on 10/17/20 and around 7:45pm I got in line to check out. There were only about 4 families in front of me and the line was not moving which I'm used to at Big Lots. j The cashiers are very chatty and take too long to check people out and always asking for email addresses and phone number...
Read full review of Big LotsEmployees disrespectful and vulgar
I have been shopping at Big lots for years and never had an issue that they we not willing to resolve. My husbands company spends thousands a year there because their service was amazing. I shopped two times earlier this week I don't appreciate the heavy blond in Chillicothe cussing to another worker earlier this week in front of my 4 yr old son. These are...
Read full review of Big Lots and 1 commentAbout Big Lots
In addition to furniture and food, Big Lots also provides home essentials like cleaning supplies, toiletries, and pet products. The decor section offers items to enhance the aesthetic of any living space, including rugs, curtains, and wall art. Seasonal products are also a significant part of their inventory, with decorations and related items available for holidays and changing seasons.
Big Lots operates both physical stores and an online platform, giving customers the flexibility to shop in person or from the comfort of their homes. The company's services include a rewards program, providing members with discounts, exclusive offers, and VIP shopping days. They also offer financing options for larger purchases, making it more accessible for customers to buy big-ticket items.
The company's approach to retail is centered around offering value to its customers, with a focus on providing a wide range of products at competitive prices. Big Lots caters to budget-conscious shoppers looking for deals across a broad spectrum of categories.
Here is a guide on how to file a complaint against Big Lots on ComplaintsBoard.com:
1. Log in or create an account:
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3. Writing the title:
- Summarize the main issue with Big Lots in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Big Lots, including key areas of concern.
- Mention any relevant information about transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
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- Submit your complaint by clicking the 'Submit' button.
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Ensure each step is clearly defined to effectively guide users through the process of filing a complaint against Big Lots on ComplaintsBoard.com.
Overview of Big Lots complaint handling
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Big Lots contacts
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Big Lots phone numbers+1 (866) 244-5687+1 (866) 244-5687Click up if you have successfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (866) 244-5687 phone number Click down if you have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number+1 (888) 566-4353+1 (888) 566-4353Click up if you have successfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (888) 566-4353 phone number Click down if you have UNsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone numberBig Lots Credit Card Customer Service+1 (866) 244-5687+1 (866) 244-5687Click up if you have successfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (866) 244-5687 phone number Click down if you have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number+1 (800) 778-7879+1 (800) 778-7879Click up if you have successfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (800) 778-7879 phone number Click down if you have UNsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number
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Big Lots emailstalk2us@biglots.com100%Confidence score: 100%Supportinvestor_relations@biglots.com92%Confidence score: 92%communication
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Big Lots address300 Phillipi Rd, Columbus, New York, 43228, United States
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Big Lots social media
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