Home Living Furniture
reviews and complaints

I was happy with the quality of the furniture and the prices were reasonable. The store had a good selection of styles to choose from. I would recommend Home Living Furniture to anyone looking for good furniture at a fair price.

I had a bad experience with Home Living Furniture. They gave me the wrong furniture and now they won't give me my money back even though they took the furniture back. Customer service was terrible.

omg, i cant even believe how bad this place is. i spent like 4500 bucks there less than a year ago and everything is already falling apart. the dining room table is like the worst quality ever. but you know what's even worse? they didnt even bother to respond to my emails asking for help. like, seriously? dont even bother with this place. just stay away.

Vijay at Home Living Furniture was super helpful with my phone order. Communication was great! The thing I ordered came real quick and when they said it would (straight from the maker, ***). The delivery people were cool, nice, and professional. We ain't gonna use it for a few months so we're keeping it in the original box. Vijay said we could hit him up if we have any problems with the maker later on, but we don't think we will since *** packed it up real good. We're happy with the service, stuff, and prices at Home Living Furniture.

I got a sofa from Home Living Furniture like 5 years ago. After a year, the two reclining chairs started giving us trouble. We got a warranty from Guardian through HLF. They sent a mechanic after a month of complaining and he fixed it. But it broke down again. They came again and said they couldn't get the parts and it would take time. We had two mechanics at the house and they couldn't fix it. I called Home Living Furniture and I'm not getting anywhere. I talked to Veejay who can't solve the problem and is avoiding phone calls. I spent over $4500 on this piece of furniture and got no help from the *** or the manufacturer. I'm probably going to hire a lawyer and sue them for damages. What a nightmare!

I ordered an outdoor patio set from Home Living Furniture on May 1st. They said it might come earlier, but to be ready for Late July. I called them multiple times, first on July 30th when I told Vijay I would give it another month. I called again at the end of August, and he said he would call the vendor and call me back, but he never did. I called the following week and a woman answered, she said she would make sure it was followed up on, but one week later, nothing. I sent an email requesting cancellation and paid ***.

I got a problem with Home Living Furniture. They ain't been getting back to me about a messed up dresser I got from them. The top of the chest of drawers got some deep scratches on it. I sent them pictures and they ain't said nothing back. Plus, the delivery guys scratched up my new oak floor on the stairs and put a dent in another plank by dropping a heavy dresser on it. All I got was a "sorry to hear that". I want them to hit me up and let me know when they gonna bring me a new dresser. And they better tell me if they gonna fix the messed up chest of drawers or just give me a new one.

I bought a furniture from home living furniture on August 4 and paid for it. They delivered it on November 7, Sunday at 10 pm, and the piece was broken. They left half of the furniture here and took the broken piece with them without unpacking the rest. Inevitably, the piece they left here was also broken. I contacted them on November 8, 12, 15, and 16 without any resolution. So, I contacted them today asking for a refund. The guy I talked to said his manager would call me. I asked the manager's name, but he didn't know it. All I want is a refund of $1264.20 plus shipping. I am 60 years old, and this is the worst experience I have ever had with a retailer.

I bought a bed from HomeLivingFurniture.com in Howell Township, NJ on 2/2. They said it would come in 4-6 weeks, but I didn't hear anything. I called and they said it would come in mid April. I didn't hear anything again, so I called again. They said it would come in mid May. We argued and I was really upset. I felt like they were trying to scam me. I asked for my money back, but they said they don't do refunds unless I gave them my full bank account info, which I didn't want to do. I saved up a lot of money for this bed, which cost $756.80 and I paid in full in March . I just got an email saying it won't come until mid June. It seems like they're enjoying making me wait and it's making me really sick. Can you help me get my bed soon? It's been 3-1/2 months. Thank you for any help you can give me.

Me and my wife bought a bedroom set from Home Living Furniture on March 2nd for $1448.90. They said they would let us know 1-2 days ahead of time when they would deliver. But they called us 1 hour out and we weren't home. They finally said they would deliver to us again after 3 weeks. On the 2nd attempt, they wanted to show up at 9pm on a weekday. After arguing, they said they would be there at 8am the next morning. They called at 7 and we called back at 7:30. But they didn't show up until 1pm, 5 hours later. We had already left for the day.

I ordered from Home Living Furniture and got Order #*** on 10/12/2022. But when my order came on 10/23/2022, my bed frame was not complete, it was missing slats. The delivery team messed up two of my doors, and I got pictures to show it to customer support representative - ***. But *** didn't help me fix the problem. After a few weeks, I got universal bed slats, and I put them in. But then I found out that the bed rails were not the right size. I ordered a *** King sized bed, which is supposed to be 72''x84''. But the bed rails I got were only 80'', which is for a regular King size bed. I talked to customer support representative - *** about it, but he was not helpful. I told him about the problem, but he didn't respond to my emails. I had to call support a few times before I finally talked to ***. He said that the bed rails were the right size, but I don't think so.

I bought my bedroom set from Home Living Furniture last year in 2019 and put it on layaway. I hoped to get it delivered once I purchased my home. I finished paying off my layaway at the end of April and closed on my home on May 27. However, I have been receiving the runaround about my delivery since then. Every three weeks, they tell me it will be another three weeks. I asked for a refund on June 18, and a supervisor called me back. He said that because of Covid, they haven't shipped it yet, but they had a shipment ready to go out, and I would get it by mid-July. He told me they didn't charge me for storage, which I didn't appreciate him saying like he was doing me a favor. He said they did it for all customers. I told him that if I didn't receive it by mid-July, I would request a refund so I could buy it from someone else who could get it to me sooner. I called on July 7 to find out if they had enough to ship to Texas, but they didn't know. I asked for a supervisor to call me back, but no one did. Since it's a problem getting my order to me, I would like a refund so I can purchase it from someone else.

I got a dinning table set from Home Living Furniture for $1125.00. They have my card info but they ain't contacting me about my order. I'm worried that this might be a scam website and now I'm in trouble. They got ComplaintsBoard.com accreditation (I don't know how) so I thought I was safe but I'm not. I tried to reach out to customer service but they gave me a phone number *** to call during "working hours" but I don't know when those are. I called that number and the one online *** but no one answered during business hours. I tried to reach out to customer service online but they told me to check my spam folder and then said they can't do anything for me. This is crazy! Who makes a $1000+ purchase online and doesn't get any confirmation or contact? I need to know where my order is and if my card info is safe with them. Right now, I don't think it is.

I ordered a custom couch from Home Living Furniture on November 28th. They said it would take 8-10 weeks, but I had to pick new fabric for the pillows on December 14th because the original was "out of stock." I called in January and they said it wasn't delayed, but then the next week they said it was delayed another 8 weeks until April. I asked for a refund, but they said it was against policy since it was custom. I called again on March 11th and no one knew what was happening. The manager, VEEjay, offered a loaner couch or for me to pick another couch that could ship quickly. I wanted an update on my couch, but was told my salesperson Ron needed to speak to me. Ron called on March 13th to say it was delayed until mid July because of missing foam and screws. I demanded a refund, but Ron said he couldn't make that decision and would get back to me on Monday. If they haven't even made my custom couch and the manager was willing to cancel my order, I should get my $2000 deposit back.

I bought 8 chairs & 2 barstools from Home Living Furniture on 11Jul20. Sam told me it would cost $94.60/chair & $52.80/stool and $169 for White Glove delivery/assembly service. I paid $999 and was promised delivery in 60 days. But I didn't hear anything from HLF after that. I called them many times in Sept to ask about my order, but they always said it was on its way. I cancelled my order in mid-Sept because it was past the delivery date. They said the items were in-transit and would be shipped soon. But when I asked on 29Sept, they said it would take another 30 days for White Glove delivery. I was worried about the delay and they said they could expedite it for more money. I got 2 boxes on 5Oct and 3 more on 6Oct. They were in bad shape and not signed for. The chairs were damaged and I sent pictures to HLF. I asked about assembly (which I paid for) and they said it was my responsibility. I talked to the manager, Vijay, and he was defensive and called me names. He promised a $200 refund but I never got it. He also said my assembly damaged the chairs in a hostile email on 13Oct.

I bought a sofa and bed from Home Living Furniture on 12/2. I paid $1871.53 with tax and my order number is ***. They said it would be delivered in late February, but I didn't hear anything. I called them every month and they kept saying it would be next month. I got the sofa on April 25, 2022, but the bed was delayed until August. The delivery driver called after 9 pm and said the bed was broken. They said it was just a scratch and would fix it later. Another delivery company was supposed to pick it up, but the bed leg was broken and couldn't be put together. I called every two weeks and they kept saying it would be next week. They told my wife it would ship next week on 11/11/22, but when I called on 11/9/22, they said it shipped on 11/5/22. They said it's on the truck now and the driver will call when he gets close. I asked for the driver's number, but they refused. I asked for a refund, but they won't give me one.

Bought a 3000.00 Couch and Love Seat back on June . I still have 2 years on the loan. The arm rest have flattened down so much you feel the plywood. This is not a 599.00 item from *** I live alone with no pets and I work all day so it gets vey little use!. I called Home Furniture who I was very happy with the purchase and the lady was very nice and asked that I take photos and email them and they would obtain some fill and refill the arms. Well I can buy fill on *** and have it here tomorrow. SMH. Pictures emailed May 27th She responded OK I got them. I emailed again on May 28th June 19th and June 26th Nothing but Crickets!