Best Buy
Reviews and Complaints

I do not know where to start as this has been one of the most frustrating experiences, and one of the most time consuming experiences, I have endured in my 75 year life time.

I searched on line for a watch that would assist me in keeping track of my health. I specifically wanted a watch that measured my heart beats per minute, and measured my blood pressure. I own a Samsung Galaxy S22+ that is Android which is what led me to an Android compatable watch (not an Apple). I was assisted by a very nice associate in the Reno store on S. Virginia. He was introduced as the person knowing the most about the Samsung watches. I told him, off the bat. that I wanted a watch that would measure my blood pressure. He assured me the Galaxy 6 watch would do just that and then assisted me in setting it up (all but the blood pressure feature). By the way the advirtising for the watch indicated it offered the feature. He downloaded an app that was supposed to synic with the feature. I paid $357.00 including tax for the watch. He handed me a gift card for $50 as a bonus. I got home and started using the watch. All the features worked except the one I wanted (blood presure). I was frustrated. I went on line and watched a You Tube, but it did not help. I called Samsung support and spent over 4 hours (two days) on chat and nothing helped. I called Best Buy support and they could not help. I spent an hour with the Geek Squad in the Reno Story (by the way it is a 1 hour drive from my house), and they could not make it work. Finally he said the app would not work with watch for some reason. I left frustrated and mad. I tried one more time calling Best Buy and finally reached someone who had the answer. The blood pressure feature does not work in the United States (oh! we are so sorry sir). I had no choice other than to return the watch as it did not perform as I wanted it to. uoor associate in the store and the Geek Squad did not know it did not work in the U.S.. I returned it this morning after a 3rd hour drive (oneway) to the store. I was told I would only recieve a $307 dollar refund because I was given a $50 gift certificate. I handed the employee the certificate and ask for the remaining amount to be refunded. I was told they cannot refund the gift certificate ption of the purchase, but could go and ask the manager if he would authorize it. but I just did not have any more time to spend on this experience. When I got home I looked at the original reciept. It clearing states the $50 can be applied to the refund if the gift certificate is given to the associate when the refund is given to the customer. I tried to hand it to her, but was told no. Another uninformed employee of Best Buy. I am lucky I did not have a heart attack over this experience since I have had open heart surgery and I have a plus a pace maker to keep me alive. Oh, by the way, one of the features of the watch is a ECG measurement (you might tell your associates it should not be used with a pacemaker). I feel I am owed somekind of compensation for this horrible waste of my time, but letting others know might help and educating our employees might be start for your end.

A repairperson came to my residence on two occasions to repair my dishwasher but was unsuccessful to fix the problem. I have a protection plan for my dishwasher. On the second visit to my residence, the repairperson stated that the pump for the dishwasher needs to be replaced and that another appointment is needed. He also stated that he will place an order for the pump. I received a conformation email and text that a new appointment was scheduled for 9/12/23.

I took time off from my work on 9/12/23 and waited all day, but no one showed up at my residence. I did not receive a call/text or email from BestBuy or the service person stating the reason why no one showed up or any cancellation notice from BestBuy. This is very unprofessional and bad customer service.

I called and was able to schedule another appointment for 9/28/23. I think this date (too far ahead) was unreasonable due to the delay and the urgency in fixing my dishwasher.

I ordered a monitor and a pair of headphones for delivery, because it wasn't available in the store. Best Buy didn't require a signature and an ID for either item. The headphone is $221.53 and the monitor is $421.99. The drivers took a picture of the deliveries, but that's not where I live. I called customer service and got a refund for the headphones only to have them send a UPS driver come to pick up the headphones. First of all how come the UPS driver was able to find me but FedEx and Shipt didn't? Why didn't they show the UPS driver the picture the drivers provided and ask him is that where he found me? He is clearly a witness to attest to the fact that my residence is not the same as the picture! I filed complaints with BBB and Consumer Protection to help with this issue. I have disputed the charges which will tKe forever to resolve! I nor anyone else went through this headache when we made the purchase. Now whaT WILL HAPPEN IF I WALK INTO A STORE AND TAKE SOMETHING OF THE SAME VALUE AND TRY TO WALK OUT? I'd be arrested for theft, so why can't they get arrested and charged with theft? Why isn't there a class action lawsuit against them already or how can one get started? This is BS and I am LIVID!

I called to schedule my delivery of my dishwasher, refrigerator, stove and the small kits to install them. When I called I asked for a 4pm appointment. They said they will try. They also said they will call one hour before showing up. I was not convinced of this appointment. I did not trust this woman. So I called back. Now they tell me they will try to get a 4pm appointment and will call one half hour before they show up. (I wanted to go to work) My time frame was 12:30 - 4:30 If I remember.

At 8:30 I check the tracker and It says I am number 10 on the waiting list. So I get ready to go to work.

9:30 I check the tracker while sitting in my car. Now I am number 3 on the list. There is no way I can go to work. I work one half hour away.

So now I call best buy and they assure me they will be there between 12:30 and 4:30. I explain to the woman that I am now number 3. She tells me that is not correct. As we are on phone I get a message that I am now number 2. I put the woman on the phone with the guy. They say we will be thre by 11.I had two guys scheduled to show up at 12 if I need help. Now they show up at 11:10. The Fridge and the stove need to come in the back door. They tell me the fridge will not fit in the back door. I ask them to give me time I will have my guys take off the back door. They tell me no they will not wait. They need to leave. I ask them to open all three boxes so I can see them. The do not open the microwave. Now they leave. And my fridge is on the deck. And we are getting a hurricane at 6:30. They said I was mean to them. LOL, I wonder why I was? Now they call their boss and she tell them to leave. My one guy just showed up and he was not able to get the door off by himself. The other guy was on his way. As they drove off the other guy was in the driveway. Now I get an appointment for 4pm. So, my husband leaves work. Takes the door off waiting for them. It is very hot and getting ready of a bad storm. They show up at 5:30. They look at the job and laugh. They drove an hour to move the fridge 3 feet into the house. They said the other guys could have taken the door handles off the slider and it would have fit! Now they drive 2 hours to Delaware in a bad storm.

SanDisk clip Jam is less than 9 months old, out of nowhere it started shutting off and refreshing your media after 20 seconds of play. No new music was added, no firmware installed.

The SanDisk I bought right before this one had the electrical connection come off from a bad solder job, that one was bought about a year ago and happened only about a month after I got it.

Best Buy wouldn't even help me or acknowledge the problem. The automated phone system wouldn't even let me talk to somebody for the problem. Both problems yield pages of search results on the internet so this is not some novel defect. It is a known common defect they don't tell you about or help you with.

I purchased this Upright Freezer model# FFUE2024AW on 8/29/23. When I purchased this Freezer, it wasn't backordered. I was scheduled for delivery on 9/16/23. Then, I get an e-mail from BB asking me to reschedule for 9/18/23. BB confirms the delivery. Then on the 16 Sep. I get a call from the BB customer advocate telling me I am not going to get my Freezer till 10/27/23. They don't have it. So, who is lying here. Either this freezer was backordered, or my freezer went to someone else. Meanwhile, I have almost half the freezer paid off, and I don't even have possession of the freezer. Why am I being billed and paying on a freezer I don't have possession of. One can bet i will be calling Citibank on 9/18/2023. As fast as anyone can bat an eye, I will be closing my Citibank BB VISA-Account

I had a 5 yr extended warranty on my kitchen appliances. Your Geek Squad repairmen have been to my home a total of 15 times for the same issue, which today still remains unresolved. Now, my refrigerator is still NOT working properly & I last paid over $125 in December for a service call & the refrigerator is still no keeping cold. Since the freezer works fine, they told me it is not the compressor, which now is the only part remaining under warranty. The NYS dept of Consumer Affairs told me that if your company fails to correct the same problem after 3 service calls, I am entitled to replacement coverage or reimbursement towards a new refrigerator. However, after 15 service calls, the problem still persists. Please let me know what you can do to avoid this matter being reported to the Nassau County Dept of Consumer Affairs.

If you buy their warranty it only works…

If you buy their warranty it only works providing you can do everything on line. If you need to talk to a human being it's impossible. I have a sound issue. I applied on line and they installed a new sound board on my Sony TV. However, that didn't fix the problem. I needed to schedule a visit to find out where the problem is...not looking for warranty...Just want to get the sound working properly. I finally gave up because all I wanted to do was talk to a human being...impossible

spoke to BestBuy Corporate Complaint People

and got it resolved...

775 ! 256 ! 6263

The wireless headphones I ordered from Best Buy Marketplace had a bad internal battery, and kept losing the bluetooth connection. I sent them back after receiving labelling and postage from the marketplace seller. The self-help portal to reach the Marketplace seller was not working at Best Buy website, nor was their internal communication with Marketplace sellers. Seller communication was supposed be made from inside my account's order status portal but this was also dysfunctional, in fact, customer support personal could not make these functions work either. Seller sent several emails to my computer asking if I wanted refund or replacement; I sent 3 emails back specifying a refund but the seller did not respond to these. I realized that I couldn't communicate with the seller at all, nor could Best Buy customer service. The next email from the seller said I was out of the thirty-day window for a replacement and was I going to be refunded. I asked the chat line if I could have a replacement again, as they had new stock, but nothing has been done. I have spent many hours trying to sort this out with Best Buy customer service and now more time on the chat line but nothing is getting done. I have never had such a problem getting satisfaction from a company, and have never seen such a flawed communication system within any company that I have dealt with online. The whole system needs to be rebuilt, as the company depends on the customer to use self-help portals of communication within the website, but they don't work and their marketplace seller communications do not work either from the website or from my home computer.. This cripples their customer service from being able to help, and these poor people seem to be very frustrated with the company! I've given up on getting any actual service, and am going to share this Best Buy complaint with any website that will offer me a portal to post it. Next portal: Reddit!

Purchase date was 9/1/2023, and the 'supposed' delivery date was 9/5. Why do I use quotes on "supposed"? Because it was delivered to the wrong apartment! After discovering this, and checking neighboring units to no luck, I do what anyone else would do and contact Best Buy support (via their chat system).

I am connected with chat agent Ariel, who collects the usual information from me (name, phone number, email). After providing the order number (BBY01-[protected]), they confirm the item that was ordered and its delivered status. It is then suggested I contact FedEx to see if they can retrieve the package and redeliver it. Ok, that's fair-wasn't Best Buy that performed the delivery, after all.

So I contact FedEx later that day and open a case with them, and they say they'll investigate and get back with me in the next couple of days. Come Thursday 9/7 I get an email update from FedEx stating their search is concluded and the package could not be located.

Later that same evening, I reach out to chat support again and am connected with Sean. After explaining the situation again, and adding that FedEx could not find the package, the agent gives Best Buy's "Primary Support Team" number and a case ID. Upon calling the number, I'm connected to a call center in I-don't-know-where and to an agent with a rather heavy Indian accent (but still understandable, thankfully). I give them the case ID, they review the chat log, and advise they will escalate the incident and I will get a follow up via email within a few hours.

Here we are 24 HOURS later with no follow up from anyone at Best Buy, no offer to refund or reship the order, nothing. At this point I have opted to dispute the charge through my credit card company and will not be doing any further business with Best Buy if this is the level of customer service I can expect.

Dear Best Buy,

We bought last August 5, when we were on vacation in Florida. Best Buy did ship our order 1x Sonance Mag6.1 to our freight forward address in Miami. Our package was sent to Curacao and today we received the package. When we picked up the package, we checked if the package was open, and it was not open. When we came home, we opened the package and the package contained 6 satellite speakers and 1x subwoofer and no Amp as specified on the Box. We did contact Best Buy right away, and we spoke to 4 different people and 4 different departments, and we did chat with Mike, Roy , Charles Murali, and someone else, and none of them could help us. They keep saying to return the box to the nearby best buy store. We keep telling them that we do not have a best buy on the island. And for us to send the box back to Miami will cost us a lot of money. As we will need to pay the shipping and handling cost twice again and the import taxes when we need to release it from the customs department.

Buying the Thermadore oven was easy then, contrary to the promise that it was available, we've waited 5 months. We paid in full in advance for the product as well as installation and haul away of the old unit. The unit was delivered about 10 days ago and even with a pre-install inspection assuring all was ready to go, the installer did not have the required tools. So, we got rescheduled and then rescheduled again and again; only finding it out last minute when they didn't show up and I called to get an update.

This is terrible service, wasting many days and hours of my time. I'm currently on hold over 20 minutes waiting to talk to a manager while I enter this complaint. I will never buy an appliance requiring installation again. I have bought many products from Best Buy and always happy, but their third party appliance installer system is totally flawed, lacks any customer care and distressful. I'd hire someone else to do the install but I'm concerned if anything goes wrong, the warranty might be jeopardized.

I purchased a camera, lenses and air conditioner in May 2021 for approximately $4,363 with 0% interest if paid off in 18 months. I began paying $100-$200/month totaling approximately $3000 to date. Best Buy convinced me it would be a good idea to go paperless so I never received monthly statements. Apparently I should have been checking them regularly because when the 18 months at 0% interest deal was over (I had assumed I would have gotten a communication like they do whenever late) I now owed $3900. In two years I’ve only paid $463 towards my items. What a rip off company.

I ordered a GE cook top over a week ago and set up delivery for September 5, 2023. Despite being more expensive for installation that Home Depot or Lowes, I sepected Best Buy because the date they could install worked for me. I plan to take a day off work to be home for installation.

At 8 AM on 9-5, the local installer calls me and tells be Best Bust would not load my cook top into his truck despite having the paperwork. I asked why and he had no idea and said "I am just the local installer."

I call Best Buy...that took close to an hour to get to anyone that cold even begin to try to help. Best Buy insists that the stove top is being delivered on 9-5. I tell them that the installer has called me and said Best Buy would not load the stove into his truck and he does not have it. Best Buy continues to insist the installer has it. After an huor of going back and forth the call drops.

Eventually, Best Buy calls me back. I give them the installer's number and they call him to verify he does not have the stove which they do. I ask the associate if I can go to the store and pick up the unit so it is here when the installer comes. I am put on hold again and he comes back and says I can pick it up at the store but not until October 27! I ask why, since they are in stock. The associate says they do not have control over timing.

I ask if they can deliver it another way and they put me on hold again. Five minutes later they indicated they would some how get the stove to the installer. I say "great."

An hour later, I get an automated call from Best Buy confirming my appointment on 9-6! There is no option to actually talk to anyone live. So, I call the installer again and he insists he cannot get the unit today "I can only pick up appliances from the warehouse between 6 and 7:30 AM." I call Best buy AGAIN and go through the phone tree for the 5th or 6th time. and finally get someone. They tell me my stove is being delivered and installed today and have no record of an appointment on the 6th.

I tell them the events of the day and ask them to call my local store to find out what is going on. I am told that Best But national customer support cannot call local stores. I try calling the store and am automatically transferred to national customer support.

This is not the first terrible experience I have had with Best Buy. I am hoping I can cancel my order with them and find the cook top elsewhere. The literally told me someone would call within 48 hours with an update. Just dreadful. Never will use them again!

I purchased this car charger in April of this year from Best buy online. The charger stopped working 8/30/23. Contacted Best buy and was told it was past their return date, but there was a three year factory warranty. Called Enel X Way and was hung up on. Called again and was put through a two hour troubleshooting, with no resolution and then hung up on. Emailed Enel X Way and went through a three day 60 email process that ended up with a exchange process requiring $200 deposit before exchange can proceed. So now I'm into this car charger for a total of $800 and have no working charger for my EV. I have been frustrated and stressed through this entire process. Enel X Way's custom service is bad! This company should not be sold by Best buy. Best buy should deal directly with their customers for Enel X Way with future returns or exchanges. Not putting the burden on the Best buy customer.

I purchased an Apple Gift Card on 7-3-2023 from Best Buy in Federal Way, WA.

The Apple Gift Card had “already been redeemed” before I left Best Buy! This is the 2nd time I have encountered this scamming. Each time I come home to activate the gift card, I find out, that it has already been activated and redeemed by someone else by fraud/or by a scammer.

This time, I called Apple first, to see if they could help me.

Agent "Brionna" told me that she could not help me. That she could not give me a refund because I did not buy the gift card from their store, and that “Best Buy” would have to replace the card or issue a refund to me. Apple: [protected] Billing.

Agent Brionna gave me case #[protected], she verified that it was “fraud usage” and that it had been redeemed by someone else.

And for me to call Best Buy for a replacement card or refund.

Here is the phone number [protected] and Email [protected]@bestbuy.com

Apple Gift Card: XLPGTQ4GJ6X59RHX

I sent an email to Best Buy on 7-3-23, once again reporting another “redeemed gift card by a scammer”.

7-4-23 No reply as of yet, by Best Buy. No reply yet 9-1-23