BAERSkin Hoodie review: Baerskin beanie

Please note my order number is Q07K67ER.

I have been trying to get a refund under the company policy but no-one is answering my emails, so I cannot even start the refund process.

Email: 03/12/2023 - No reply.

Dear Sir or Madam,

I write to you regarding a very recent purchase of a Men's Baerskin Beanie in black at £17.95p.

Unfortunately upon delivery, I could automatically see that the Beanie is the wrong size for my head i.e. wrong for the way that I like to wear a Beanie.

On the above basis, I would like to return the Beanie for a refund.

Email: 10/12/2023 - No reply.

Dear Sir or Madam.

Please respond to the below email that I sent you on 3rd December 2023.

I am sure that good customer service is heading my way, but nothing so far.

Email: 13/12/2023 - Awaiting a reply.

Dear Sir or Madam,

I still haven't had a response.

I didn't want to go to the Consumer Ombudsman or write negative reviews unless it was absolutely necessary.

If I haven't heard from you by the 18th December 2023, I will start the process of exercising my legal rights & freedoms afforded to me under the The Consumer Rights Act 2015 and the Consumer Contracts Regulations.