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ASDA Customer Care Service

Asda Stores Limited

ASDA House, Southbank, Great Wilson Street,
United Kingdom - 72716

Customer Support Phone Numbers

Asda Stores Limited
Asda House
South Bank
Great Wilson Street
LS11 5AD
Asda Financial Services Limited
Asda House Southbank
Great Wilson Street
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ASDA Complaints & Reviews

Asda / Asda policies are extorting the disabled

Rolandi370111 on Oct 16, 2016
Ordered food using the online grocery service from Oldbury Asda for my disabled parents who are housebound to make themselves a Sunday dinner. They forgot to deliver the main items I wanted them to have including potatoes. Upon informing Asda soon after the botched delivery that they had...

Asda / Asda hgv lorry driver dangerous driving

Ben1980 on Aug 28, 2016
On the 27/8/16 at around 12:20pm I was driving along the A66 flyover in Middlesbrough (which has a speed limit of 50mph) with my fiancee and our two year old son in the car and had to change to the outside lane as a car was merging onto the A66. There was an asda delivery lorry a few car...

Asda / Electrical sales

Les Blake on Aug 13, 2016
In the last big sale we went to ASDA Broughton and saw the one cup hot-water dispenser on sale We asked for one and was told there was none I asked if we could have the one on display but was refused it as it was not the end of the line item. Today we went to ASDA Queensferry and YES...

Asda / Customer service

Complainant66271 on Jul 14, 2016
Dear Asda Executive Relations, Registered email address : [removed] Account Reference: I am contacting you to express my frustration with your organisation as there has been no response to my complaint. To explain in more detail I placed an order for delivery 2-4pm on 1st July. I wa...

Asda / Kayleigh cashier

Tat2dee on Jul 4, 2016
Hi I had two small plastic bags which are in the fresh fruit section them little clear flimsy bags on which I placed a couple of items I had purchased from the self checkout then kayliegh come rushing over very rudley an childishly saying I have to pay for them 5pence each no bags are free...

Asda / Online Delivery

SW17 on Jun 14, 2016
Shocking, completely disgusting, would never use again. Ordered 12 bottles of wine last Friday and this was first online order with them. The Order was acknowledged. A day or two later I received an email to say the order was being picked. I had selected delivery for Monday night between...

Asda / Service

Miss Graham on May 5, 2016
I was waiting for my delivery, when the driver came I shouted to him I was here and he just drove off. Since then I have called asda four times and no one can tell me when my delivery will be made. I spoke to a customer advisor who informed me he would get back to me with a time ( his name...

Asda / Home Delivery

frannyanne75 on Apr 21, 2016
My delivery was meant to delivered 6/8 pm. It arrived at 8.55 pm. There was no call, as per the agreed procedure that 2 customer service advisers told me. When he arrived he did not apologise for his lateness. He was discourteous, drove across my grass, damaged my door frame and they...

Asda / The skinsystem 25 skincare wipes with teatree

teenybeen70 on Feb 18, 2016
I bought these facial wipes at asda last week, a day 2 of using them during the course of the day huge boils came up on my skin, and my face was red raw, ver tight and dr, and red hot..i got some epaderm ointment and somefexofenadune 180mg very strong antihystamenes, today is day 6 and...

Asda / Staff

Reviewer95360 on Feb 13, 2016
i was shopping in asda on the 13/2/16 with daughter when we spilt up to buy our shopping after a about hour she phone to say she had finished she so i payed for my goods which was 2 pk of liver for my dogs then i went looking for her to help with shopping, my liver wasnt in a bag it was in...

Asda / Large cooking pot

jennifer davie on Feb 8, 2016
last night, i was using my large cooking pot to make dinner which i bought from asda (Halbeath retail park, Dunfermline)several weeks ago. i have used this a few times now with no problem. however, last night was the first time i had used the lid on it. i was standing by the hob which wa...

Asda.com / Online shopping, customer service attitude, delivery process

Kyrie Sullivan on Jan 13, 2016
I placed my order on Sunday online to be delivered on Monday, I then received a call on Monday stating that Asda has failed to take note of the new address but has now corrected it and my shopping will be delivered on Tuesday, Fine, mistakes happen and they had given me a £10 e-voucher out...

Asda / Delivery, Fraud, Feeling Violated

Kev Morgan on Dec 4, 2015
My wife arranged to stay in for the delivery slot requested for the weekly shopping from ASDA. When there is no delivery 30 minutes after the end of the allotted time period, my wife phones up to enquire about the delivery to be told that it was delivered and signed for...YES, it wa...

Asda / Online food shop

Reviewer47391 on Oct 12, 2015
On the 8th September I was expecting my weekly food to be delivered and on the same day I received a call from Asda stating this had been cancelled due to an internal billing issue on there side. I was told that I wouldn't be charged. Unfortunately I have been charged and have spent £30.45...

Asda - England, South Yorkshire, Sheffield / Leaving it's employees without wages they have earned.

Stephen Nield on Oct 5, 2015
Any one considering taking on a job at ASDA needs to read this. I have worked for this company for 18 months and my wages have been messed with and i have been left without money i've earned on many pay dates. They have never paid my holiday pay on time or at all and don't care that you...

Asda / Charged for an order that wasn't delivered

Georgina Harris on Sep 14, 2015
I had a delivery (17674022251) booked for 1.9.15 in the evening and received a call from the store to say the delivery had to be cancelled due to the van being involved in an accident. I called them back to arrange redelivery for the following day. The shopping arrived within the time...

Asda / Incorrect stock received twice

neil duke on Sep 8, 2015
I went onto click and collect for the first time ever for anyone and my experience from Asda was the worst shopping experience I have every had and to make it worse I have made 3 complaints and still it seems customers like me are not worth the time of day. I did my first order on 29.08.15 order...

Asda - England, South Yorkshire, Leeds / Delivery - nearly half shopping was missing

Sophie Newell on Sep 5, 2015
I ordered my shopping to be delivered this morning (05.09.15) the slot was 8-10am!! Firstly, the delivery guy was 20 minutes late outside of the TWO hours slot!! He was apologetic and said that he was so rushed and busy today!! First thing I noticed was that the French sticks I ordered...

Asda - England, Shropshire, Telford / Foreign exchange booth instore

Reviewer23748 on Aug 25, 2015
I picked up my euros I ordered online and was met by the most rudest person I have come across in retail. I went to the booth in the malinslee, Telford store yesterday and the booth was empty, so I went to the customer service desk and the very helpful young man confirmed he would try and...

Asda / Attitude/service

Carl28win on Aug 21, 2015
Got to the check out to a very unfriendly lady Carole, till 11, this morning 20-08-2015 wouldn't pass bags. No please or thank you. Didn't ask if we needed help with packing. Which we did, as my mum has just come out of hospital after a heart attack, plus has a really bad back.

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