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ASDA Customer Care Service

Asda Stores Limited

ASDA House, Southbank, Great Wilson Street,
United Kingdom - 72716

Customer Support Phone Numbers

Asda Stores Limited
Asda House
South Bank
Great Wilson Street
LS11 5AD
Asda Financial Services Limited
Asda House Southbank
Great Wilson Street
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ASDA Complaints & Reviews

ASDA / Service

Miss Graham on 2016-05-05
I was waiting for my delivery, when the driver came I shouted to him I was here and he just drove off. Since then I have called asda four times and no one can tell me when my delivery will be made. I spoke to a customer advisor who informed me he would get back to me with a time ( his name...

ASDA / Home Delivery

frannyanne75 on 2016-04-21
My delivery was meant to delivered 6/8 pm. It arrived at 8.55 pm. There was no call, as per the agreed procedure that 2 customer service advisers told me. When he arrived he did not apologise for his lateness. He was discourteous, drove across my grass, damaged my door frame and they...

ASDA / The skinsystem 25 skincare wipes with teatree

teenybeen70 on 2016-02-18
I bought these facial wipes at asda last week, a day 2 of using them during the course of the day huge boils came up on my skin, and my face was red raw, ver tight and dr, and red hot..i got some epaderm ointment and somefexofenadune 180mg very strong antihystamenes, today is day 6 and...

ASDA / Staff

Reviewer95360 on 2016-02-13
i was shopping in asda on the 13/2/16 with daughter when we spilt up to buy our shopping after a about hour she phone to say she had finished she so i payed for my goods which was 2 pk of liver for my dogs then i went looking for her to help with shopping, my liver wasnt in a bag it was in...

ASDA / Large cooking pot

jennifer davie on 2016-02-08
last night, i was using my large cooking pot to make dinner which i bought from asda (Halbeath retail park, Dunfermline)several weeks ago. i have used this a few times now with no problem. however, last night was the first time i had used the lid on it. i was standing by the hob which wa...

Asda.com / Online shopping, customer service attitude, delivery process

Kyrie Sullivan on 2016-01-13
I placed my order on Sunday online to be delivered on Monday, I then received a call on Monday stating that Asda has failed to take note of the new address but has now corrected it and my shopping will be delivered on Tuesday, Fine, mistakes happen and they had given me a £10 e-voucher out...

ASDA / Delivery, Fraud, Feeling Violated

Kev Morgan on 2015-12-04
My wife arranged to stay in for the delivery slot requested for the weekly shopping from ASDA. When there is no delivery 30 minutes after the end of the allotted time period, my wife phones up to enquire about the delivery to be told that it was delivered and signed for...YES, it wa...

ASDA / Online food shop

Reviewer47391 on 2015-10-12
On the 8th September I was expecting my weekly food to be delivered and on the same day I received a call from Asda stating this had been cancelled due to an internal billing issue on there side. I was told that I wouldn't be charged. Unfortunately I have been charged and have spent £30.45...

ASDA - England, South Yorkshire, Sheffield / Leaving it's employees without wages they have earned.

Stephen Nield on 2015-10-05
Any one considering taking on a job at ASDA needs to read this. I have worked for this company for 18 months and my wages have been messed with and i have been left without money i've earned on many pay dates. They have never paid my holiday pay on time or at all and don't care that you...

ASDA / Charged for an order that wasn't delivered

Georgina Harris on 2015-09-14
I had a delivery (17674022251) booked for 1.9.15 in the evening and received a call from the store to say the delivery had to be cancelled due to the van being involved in an accident. I called them back to arrange redelivery for the following day. The shopping arrived within the time...

ASDA / Incorrect stock received twice

neil duke on 2015-09-08
I went onto click and collect for the first time ever for anyone and my experience from Asda was the worst shopping experience I have every had and to make it worse I have made 3 complaints and still it seems customers like me are not worth the time of day. I did my first order on 29.08.15 order...

ASDA - England, South Yorkshire, Leeds / Delivery - nearly half shopping was missing

Sophie Newell on 2015-09-05
I ordered my shopping to be delivered this morning (05.09.15) the slot was 8-10am!! Firstly, the delivery guy was 20 minutes late outside of the TWO hours slot!! He was apologetic and said that he was so rushed and busy today!! First thing I noticed was that the French sticks I ordered...

ASDA - England, Shropshire, Telford / Foreign exchange booth instore

Reviewer23748 on 2015-08-25
I picked up my euros I ordered online and was met by the most rudest person I have come across in retail. I went to the booth in the malinslee, Telford store yesterday and the booth was empty, so I went to the customer service desk and the very helpful young man confirmed he would try and...

ASDA / Attitude/service

Carl28win on 2015-08-21
Got to the check out to a very unfriendly lady Carole, till 11, this morning 20-08-2015 wouldn't pass bags. No please or thank you. Didn't ask if we needed help with packing. Which we did, as my mum has just come out of hospital after a heart attack, plus has a really bad back.

ASDA / Dissatisfied with food dates

Gill Price on 2015-07-15
I completed my first ever Asda shop on line in June 2015. I did this after undergoing major surgery on my foot and unable to walk. The shopping arrived on time but when I started to unpack it all I became aware that mt fresh goods all had a sell by date on one day, this included meat and...

ASDA - England, East Sussex, Brighton / never use ASDA home delivery

Tina6397 on 2015-03-10
ASDA HOME DELIVERY is the worst in the UK. I have been a frequent buyer of ASDA a over 2 years now. At the beginning its fine, but recently deliveries are tending to be LATE and even DISAPPEARED. Yesterday night was a nightmare, I ordered the slot 8-10 pm and was waiting for some food to cook...

ASDA / poor service

Mrs V Richardson on 2015-03-04
Whilst trying to redeem one of Asda gift cards at the Team Valley Retail Park Asda Living Store at Gateshead I was made to feel like a criminal by the assistant. The card kept coming up invalid and I have to say its not the first one I have had bother with. As it was a gift I couldn't...

ASDA / Human excrement at the entrance

Hygiene on 2015-03-01
Unable to shop in ASDA at 10am this morning, due to the human excrement on the path. If these Addicts can't be hygienic sleeping in the car park overnight, then they will have to be moved on. I hope that a visually-impaired person didn't have a fall, or anybody else. It is only a...

ASDA / baby feeding facilities

fozzy83 on 2015-02-12
Visited asda metrocentre gateshead today, I have a 7 week old baby who I am currently breastfeeding, I was appalled to find the nearly non existent feeding facilities this store provides for mothers who are breastfeeding. It is a large room with 2 baby changing areas a toilet and a chair...

ASDA / Online Grocery Shopping

Claire Sunderland on 2015-02-09
I placed an order for delivery by Asda to be delivered on Saturday 7th February. I chose the 3-5pm slot, I received an email to give me a delivery window of 4-5pm. My shopping arrived about 5:05pm (no issue with few mins late). However when unpacking my shopping, quite a lot of my item...

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