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Apria Healthcare

Apria Healthcare Group Inc.

26220 Enterprise Ct
Lake Forest
United States - 92630
Customer Care
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Apria Healthcare Complaints & Reviews

Apria Healthcare - California, Lake Forest - Customer Service/Ordering

Posted: 2015-11-20 by    Reviewer82239
Complaint Rating:  0 % with 0 votes
I’m having foot surgery on Tuesday, November 24th, and will require a HurryCane (3-pronged cane) for my recovery. I called the local number listed for Apria on Tuesday, November 10th, and got the national customer service line. I gave my info over the phone and let them know I was having foot...

Apria Healthcare - Unauthorized credit card charges

Posted: 2015-11-19 by    Reviewer21218
Complaint Rating:  0 % with 0 votes
On October 30th, 2015 I ordered a nebulizer machine through Apria. I was so relieved to find out that they deliver and they accepted my insurance. I was charged the co-pay and delivered the machine. Without any notice I was charged over $110 today!!! I was so shocked and surprised. Apparently,...

Apria Healthcare - Billing

Posted: 2015-11-01 by    Reviewer61791
Complaint Rating:  0 % with 0 votes
Apria send bills that do not indicate in any way what the charge is for. They fail to bill your insurance then send you a bill without telling you what the bill is for. You can show them the Visa transaction where you paid the bill and they refuse to acknowledge the payment, insisting that you...

Apria Healthcare - Florida, Jacksonville - CPAP supplies

Posted: 2015-10-30 by    Reviewer75371
Complaint Rating:  0 % with 0 votes
The customer service at Apria Healthcare leaves a lot to be desired, you get a CSR on the phone and they transfer you numerous times. Nobody wants to help. When you finally get someone to help they say that the order is processed and two weeks later no supplies and the circle starts again. No...

Apria Healthcare - Service

Posted: 2015-10-05 by    Reviewer31126
Complaint Rating:  0 % with 0 votes
There is one driver that I only want in my home. The service is less then adequate and you may get what you want. The people in the office are incompetent. All I have to say is Robert is the most professional an caring person. Too bad the company cannot employ more people like him....

Apria Healthcare Group Inc. - CPAP unauthorized use of my charge card and poor customer service

Posted: 2015-09-10 by    Reviewer81001
Complaint Rating:  0 % with 0 votes
On several occasions I have spent 45-65 minutes on hold! Apria needs a better call center work flow or more staff...Unbelievable... Management doesn't seem to "get it".

The company used my charge card without asking me on a CPAP order. The charge card was charged before the supplies...

Apria - Lack of care

Posted: 2015-08-27 by    Reviewer55091
Complaint Rating:  0 % with 0 votes
No care given by Apria that began to treat my sleep apnea. I began seeing Apria around April 2015 trying to find a head gear that would stay on all night so I could get therapeutic use from my CPAP . To make a long story short. I have been given several different hear pieces and none of the...

Apria Cpap Supplies - Unable to get needed supplies

Posted: 2015-08-25 by    Kathleen Mckenzie
Complaint Rating:  0 % with 0 votes
I have been trying for months to get CPAP supplies from you, to no avail. I was originally diagnosed vis polysomnography with severe sleep apnea in 2001 and have been on CPAP ever since.

My last polysomnography was authorized by Mark Kroe, M.D., Pasadena Sleep Wellness Center,...

Apria Healthcare Group Inc. - California, Boulder Creek - Customer Service/ Ability to Deliver

Posted: 2015-08-14 by    jelopopolo
Complaint Rating:  0 % with 0 votes
About a month ago, I was diagnosed with Severe to Moderate sleep Apnea. My doctor was not authorized by Aetna to provide the CPAP that was required.

My Dr. fitted me and sent the order to Apria, who was approved by the insurance company. They called and left a message which was...

Apria Healthcare - Unauthorized Payment

Posted: 2015-04-30 by    Nalo01
Complaint Rating:  100 % with 1 votes
Apria healthcare make an unauthorized payment on my card even though I specifically told them not to pull any money from my card. Prior to this I already set up an payment plan with them/I ask for a letter stating this agreement on february-april o3.15 of $50.00 and by doing so this will clear...

Apria - Oregon, Klamath Falls - Bad customer service

Posted: 2015-04-09 by    b tucker
Complaint Rating:  0 % with 0 votes
Can not get through to ask questions about my bill...Hold times are an hour, yet no one ever gets on the phone, have waited up to 90 minutes. Called corporate office to make a complaint, she said someone would call me, no one did. I called back and was told, 7 to 10 business days before someone...

Apria - California, San Leandro - Need for Oxygen, a life-source

Posted: 2015-02-19 by    Debra Balot
Complaint Rating:  0 % with 0 votes
Currently my mother has an 84 Oxygen Level, she went to the Pulmonologist on Tuesday, 2/17 and the Doctor said he would place an order for Oxygen immediately, he said the soonest she would receive the Oxygen it would be Tuesday night. Today is Thursday morning, 2/19 - no sign of oxygen, I sure...

Apria Healthcare - Does not show up for service call

Posted: 2015-02-16 by    L Johnson 18064
Complaint Rating:  0 % with 0 votes
I had an appointment scheduled for 1-5pm today. This window was given to me by a human, call from Apria automation along with confirmed by automation via status check. When no one showed up, I called and held for 15 minutes. I gave up and called an hour later. I was told I wasn't scheduled...

Apria Healthcare - Illinois, Chicago - Maintenance Service O2 Concentrator

Posted: 2015-02-09 by    Martin Wilmsen
Complaint Rating:  0 % with 0 votes
I was told in October 2014 that the equipment can not be guaranteed unless someone comes out an services the equipment. I have tried on November, December, and January. When you call for an appointment they give you a date. No one comes out or even calls. I am ready to get another company for...

Apria Healthcare - Customer Service

Posted: 2014-12-29 by    SeanKelly
Complaint Rating:  100 % with 2 votes
I've been talked down to, interrupted, etc. Their customer service is so piss poor it's embarrassing. Because of the horrible customer service, we've switched my mother's services to LinCare (They are awesome - especially with what we've been through with Apria). They...

Apria Healthcare - Misleading and Unapproved billing charge

Posted: 2014-12-05 by    DianneA.
Complaint Rating:  100 % with 1 votes
My mother who was hospitalized at Beth Israel in Boston for an extended period of time but was about to be released. A representative from Apria Healthcare, came to her room with a Nebulizer per her doctors’ request. She indicated that in order to release the equipment, she needed a credit...

Apria Healthcare - Fraudulent Charges

Posted: 2014-10-15 by    BWest
Complaint Rating:  100 % with 5 votes
I was billed by Apria in January of 2014 for charges stemming from 2012. When I looked at my Explanations of Benefits, a statement on the bottom indicate that the charges given by Apria were part of a negotiated amount, and I, as the patient, was not responsible for the charges. I contacted...

Apria Healthcare / Bipap & Oxygen - Oklahoma, Tulsa - Lack of Customer Service

Posted: 2014-10-09 by    cdb2014
Complaint Rating:  0 % with 0 votes
My sleep disorders doctor ordered oxygen as wells as recalibration and a full face mask for my bi-pap machine after a recent sleep study. The order was submitted to Apria Healthcare Sept. 3, 2014. I called the customer service line Sept. 4th to determine when they would be delivering the oxygen....

Apria Healthcare - Misinformation

Posted: 2014-10-01 by    Jcare
Complaint Rating:  0 % with 0 votes
Total lack of customer service. Stated that I would not have any charges from my medical insurer. Delivered machine, 6 months later began receiving bills. They received payment from the medical insurer and then insurer collects from the patient. That is not what they stated when I asked the...

Apria Healthcare - Billing Practices Suspect

Posted: 2014-09-11 by    jonbra
Complaint Rating:  0 % with 0 votes
We switched insurance companies and my prior insurance company leased the CPAP machine I'd had for years. When Apria first contacted me regarding new insurance, the representative would not tell me why he needed all the personal information he was requesting. I asked if there was a bill...

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