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Apria Healthcare Group Customer Care Service

Apria Healthcare Group Inc.

26220 Enterprise Court Lake Forest
Lake Forest
United States - 92630

Customer Support Phone Numbers

+1 888 492 7742(Customer Service) 3 2

Apria Healthcare Group Complaints & Reviews

Apria Healthcare Group / Customer service/entire company

Red1965 on Jan 13, 2017
By far, with the possible exception of the irs, this is the worst customer service department I have ever dealt with. My dr. Prescribed portable o2 for me in nov 2016. Apria then states dr did not put flow rate on script. Dr re wrote script. Then apria tells me the dr needs to send...

Apria Healthcare Group / Received a bill when told I wouldn't

Antbones2@aol.com on Jan 10, 2017
My dad was in Loma Linda hos end of Nov 2016. He was released on 12/1/16 and was told he needed walker. I asked what is cost and Dr advised no charge Medicare pays all for just walker. I was also advised by P.t. Tech no charge. They don't pay for one with seat, but just walker Medicare...

Apria Healthcare Group / Lack of service

Terry Wilcox on Jan 3, 2017
This is now the worst company i've ever dealt with. At one time they were good, but now their customer service is farmed out overseas. It takes an eternity to get through the automated system & then you're talking to someone in the phillipines or wherever. It was much simpler & much more...

Apria Healthcare Group / Customer service / delivery of cpap machine

Sharon3170 on Dec 16, 2016
Oh where do I begin!! This has got to be the absolute most horrible place I have ever dealt with! My dr sent a prescription into apria for a replacement cpap machine on november 27, 2016. I followed up with a call to confirm my insurance info and contact info and to ask if they needed any...

Apria Healthcare Group / Oxygen equipment servicing

Robyn Mendelsohn on Dec 5, 2016
I received a call this morning saying that technician would be here between 9 - 1, today (12/5/16) to service my oxygen equipment. At 12:45, I called to check and was told it would now be between 1 - 4. I called at 3:45 and after waiting on hold, was told he had been here already...

Apria Healthcare / Improper billing and insurance fraud

D.Ellis on Nov 30, 2016
Tries to charge my insurance on multiple occasions for the same item. 10 months after I made my last payment to own my CPAP machine. They send me a bill. They stated that my insurance just now processed the claim as a matter of fact the last claim processed was in February of 2016 and I...

Apria Healthcare / Bi-pap service and orders

mnybgs2 on Nov 28, 2016
I have such a hard time not yelling at the people on the other end of the line when I call because I am SO frustrated with Apria's "policy" and complete disregard for my supply needs. I cannot supply you with the date of incident, etc. because it happens all the time! The only pleasant...

Apria Healthcare / Customer service, delivery, order process with gross errors

Creole Mom on Oct 17, 2016
I called and requested a wheelchair p/u. I advised that the wheelchair was NO LONGER at the address delivered to and gave the correct address. PIck up was scheduled for Monday, Oct 16, 2016 after 5 p.m. I called afterwards twice to verify the pick up date and time. Today 10-16 around noon...

Apria Healthcare / Customer services

BailC on Sep 23, 2016
So rude! Terrible line, could barely hear the person who was audibly irritated by my call. Not at all helpful today, although yesterday I called the same number and had a much better experience with a much more pleasant and polite assistant. Some people are in the wrong job I guess!

Apria Healthcare / Customer service

MHuds on Sep 22, 2016
Absolutly the worst, most confusing, badly set-up, badly run company i have ever had the misfortion to deal with! All i want to do is to order my supplies on-line. I get emails stating that it is time for me to reorder supplies and that i can do so through my on-line patient portal. When i...

Apria Healthcare / Service and delivery

NEVER-Apria on Sep 8, 2016
Be warned... Do not use this company if your health relies on it.. On august 19, 2016 i contacted apria to ask that they expedite my delivery of a cpap machine as i was experiencing nightly bouts with lack of oxygen due to failure to breath. I was told that there was no way to expedite the...

Apria Health Care / C pap machine

Yo6969 on Sep 2, 2016
I got a cpap machine in 10-2014. They billed the ins uhc for all items, but the actual machine! 6 months after i started getting bills. I've called the customer service phones. Which there are many! They all are outsourced and difficulty with communication. The ins told them after many...

Apria Healthcare / Delivery service-lack of urgency and consideration regarding a person's respiratory health care.

Karen Towery on Aug 28, 2016
My Husband in on 24/7 Oxygen. He ordered a replacement concentrator Friday morning 08/26/2016 along with 6 small O2 tanks that he could easily carry to replace the larger two that were brought to him last June. Apria called and left a message twice Friday stating that the 2 work order...

Apria Healthcare / Customer service 800 number billing

Helene44 on Aug 27, 2016
I called apria healthcare 800 number which i find out is in tennessee. I called yesterday (friday) and another time and had to wait an hour for someone to answer my call. My time is precious and i had other things to do but i had to call them regards to a screwed up bill they keep sending...

Apria Healthcare / CPAP needs customer service

Danavs on Aug 26, 2016
We have dealt with Apria Healthcare and had a CPAP machine for years. My boyfriend working construction needed updated machine with readings. We went to the local store. The man's name that we dealt with was John. John told us he needed to have a cigarette before he could help us. We had a...

Apria Healthcare / Service and machine

Betty Ortiz on Aug 16, 2016
I have been an Apria healthcare client for two years and have had nothing but headaches. I am so tired of getting the automated system!!! I have spent an enormous amount of time trying to get to a human and when I do, they will have someone call me back in 48hours. This has happened so...

Apria Healthcare / All services related to sleep apnea equipment and supplies

Deb S on Jun 10, 2016
I was referred to Apria by a very satisfied customer in 2009 and quickly became one myself. I got spoiled by the friendly, competent service of Fredo who always made sure I got exactly what I needed delivered to my doorstep the next day. However, when Fredo left, things began sliding...

Apria Healthcare / CPAP and related paraphernalia

Ronald B. Shwartz on May 18, 2016
More than fourteen (14) months ago I sent to Apria Health Care, by certified mail, return receipt requested, the letter set forth below. That letter, which sets forth: (1) the substantive grounds for my position as to an alleged underlying debt, and (2) my efforts to resolve the dispute in...

Apria Healthcare / Unable to get replacement nebulizer supplies

Deborah Alder on May 4, 2016
I have asthma induced COPD (and am currently in the middle of one of the worst asthma attacks I have had to date), and have been actively trying to purchase a new nebulizer cup from Apria Healthcare since March 23, 2016. History: On March 23, 2016 while using my PARI PRONEB Ultra Nebulizer, I...

Apria Healthcare / Deductions from checking

Aggravation1 on Jan 25, 2016
After the correct deduction was made for CPAP supplies, Apria continued to deduct from my account totaling $118. This has left me broke until the next disability check in February. As much as they've finally taken my account off auto deduction, they have not mentioned refunding me. All...

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