Amazon’s earns a 4.3-star rating from 11986 reviews, showing that the majority of online shoppers are very satisfied with their purchases.
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charge for prime membership
On September 20th 2019 I was charged $12.99 on my Mastercard for a monthly renewal of Amazon Prime in the US. This is the first time this has happened. Why has it started now? The payment was described as from:
Amzn.com/bill WA
I am already a Prime member of Amazon.co.uk in the UK, and pay an annual fee in May. I see no need to pay for Prime in the US.
Please refund the amount.
Peter
I ordered nothing
Amazon prime took 13.09 out of my debit card. I don't have much money and i for sure dont have enough for amazon to be taking money off my card for no reason at all and i would appreciate it if they would return the money back to my card ASAP there was something i needed to order that was important and that i needed and now i am un able to do so so please return the money i feel like was stolen. This is y i deal with ebay n ebay only thanks
product I paid for was never delivered. told there was a shipping problem - but my payment was never refunded
order number #[protected]
order placed sept 15th 2019
when I track order I'm told there was a shipping problem and the product (a book called Open Borders Inc by M. Malkin) has been returned to Amazon. But no-one mentions anything about my payment. When and how do i get this payment back?
I have never had this problem with Amazon before. Very surprised that i have had no further communication.
international?
I am losing a lot of time and patience with the frequent remark "This item does not ship to Puerto Rico. Please check other sellers who may ship internationally." I could understand this issue for heavy items transported by trucks, but not for items as small as a 4"X4" chainmail scrubber. You may refer to community.ebay.com "Puerto Rico is not an international sale" or better yet, the US Postal Service. You better pay attention to this issue. This seems discriminatory and may have repercussions. For beginners, I will cancel my prime membership. Everybody in PR should.
delivery service
Your company should use the U.S. mail, Fedex or U.P.S. ! my packages have been delivered to other people and other people have received my packages .Some packages that were delivered to us had other's addresses on them and they did not remotely look like our address ! Who is running your delivery service?A complete idiot must be in charge ! You are wasting money using your own service, since for every screw up .it costs you double since you have to replace the item that was delivered to the wrong address!And someone received a FREE item ! MY suggestion will probably fall on deaf ears but at least I tried ! george mitchell Atlanta, Ga.
fraudulent product/ poor customer service
I ordered mylar bags with 1, 000 cc absorbents. The product arrived quickly but only had 100 cc absorbents that were fraudulently marked as 1, 000. I let them know and they took days to respond by saying they send out the proper product on Sept 3. I have been waiting. I just found out that they lied and sent out the product on sept 9th. There is a lack of concern by DC trade and I still do not have what I ordered and paid for over a MONTH ago.
I have been lied to and had fraud committed against me. Had I not known what 1, 000 CC looked like I would have ruined my food storage.
The fact I was told my order was on its way on Sept 3rd and it didnt get sent till Sept 9th is even more fraud.
I Need This Order. I paid for it and needed it 3 weeks ago. Where is it? Why was it not sent out on Sept 3rd like I was told. I have been waiting and I was lied to.
There is an extreme lack of concern by DC trade. My order should have been here over a week ago if they had handled the issue ASAP. They waited days to even respond.
Order ID: [protected]
I did not receive the product I ordered. I have waited over a month.
I need the 20, 1000 oxygen absorbers that I paid for. Amazon refused to help and DC trade has not been honest. I do not trust them
I was just online chat with amazon. And the supervisor would not help.
I want the product I paid for and DC trade was made aware that they were sending out the wrong item. Nothing was done. Why did they not send me what I paid for?
Order ID: [protected]
terrible service even though I spent r40 000
I just wanted Amazon head office to know what issues I've been experiencing specially since I've ordered 52 items, have is still missing and who knows where they are and now requesting for refunds as the orders where placed on the 30th Aug and I gave instructions for the items to be delivered on the 6th Sep. But delivery companies didn't listen. Been running around from collection points to collect what can collect. One item got lost so waiting for the next delivery. Then I even went out of my way to inform everyone that I would be home on the 20th Sep to received the main orders that were missing - well most of those main orders still do not arrive. I've bought these items with my South Africa card and one can only image the exchange rate I pay plus some of these items are very very expensive. So Amazon, I'm done chasing and emailing and calling. I've sent my last email a few minutes ago. I've cancelled my prime subscription its so clear his will not work for me and await your urgent feedback. I'm at the point of just cancelling the balance of whats ordered, getting my money based on the exchange rate it was bought at, as I can no longer go on like this! There is a rug 180 euros that I'm waiting for. they came but failed to ring my apartment unit number to come down but other delivery companies have just come to my door and rang the other bell so what happens from here Amazon?
gift cards
Lannie Arrington
10:59 AM (12 minutes ago)
to amazon-delivery+A2SDOH8PILFGUE
As I stated in my complaints, Logistics provided 2 different answer to why the item dates continued to change. You have damaged a relationship with Amazon with unnecessary lies that could have remedied by just telling the customer the truth. Therefore, I am closing my Amazon Store Card and once the Prime Membership come up for renewal will no longer use Amazon for anything. Your customer service is a NIGHTMARE..I DREAD TALKING TO ANY CUSTOMER SERVICE REPRESENTATIVE WHETHER IN CUSTOMER SERVICE OR LOGISTICS! There are quite a few qualified people Amazon could hire those position!
1. Due to the flooding in my area, they were not able to deliver my item on 09/16/19 and 09/20/19. That is ridiculous because it wasn't flooded in my area on 09/16/19...Lie...The delivery for 09/20 19, I was told the facility building collapsed...utter nonsense!
late fees on credit report
September 19, 2019
Amazon and synchrony bank;
To whom it concerns,
My husband and I For about a month now I have been in contact with Amazon and Synchrony bank trying to work with you to get a delinquent mark off my credit report which I feel should not have gone that far. I. Enrolled in amazon prime and with it came three months free HBO. When I I didn't realize the HBO would continue. In the process of trying dispute this I got late charges on my account and it ruined my credit score.
I have not been able to resolve this completely because I have Amazon people helping me and others telling me they can't make those decision and should not have sent me the email, or another person telling me it's not Amazon it's the bank. The bank who I contacted said it's Amazon and wrote a letter in our be half. This is all time consuming and frustrating.
I am trying to refinance my home and in order for me to this I need an email from someone in USA that has authority to write the email and request it to be removed from my credit. The difference for me with this mark off my report is $0 closing costs instead of 9, 000 and I need this ASAP since it's already been a month of pushing harder to get this done. It has been much longer since the initial call to get it removed.
I talked to Nicole and Cheton who did an email for me. If I need anything else to let them know. Today I was told I should have never got that email..?
I need immediate help with this so my husband I can move forward with the refinance.
The account is [protected]
2398 tullymore dr
Landis NC 28088
I need immediate help with this matter
Sincerely yours,
Tracy mello Craven and Richard Craven / my email [protected]@mail.com which you will see most of the correspondence with.
You should be able to look back and see all the chat messages and the emails
delivery service
On july 23, the delivery driver did not put van in part while delivering packages to neighbors. Van rolled back and hit daughter's parked car. Driver didn't have her license on her but gave the number. Exchanged information. She was later contacted by jeff wichman and strung along until we found out he was fired. I took her car in for estimates and sent...
Read full review of Amazonother
Hello,
Earlier this evening I was parked in one of two disabled parking spots in a strip mall in my city of Chandler, AZ. Next to me an Amazon delivery truck whipped into the disabled spot next to me. I was a bit surprised that a delivery person would be disabled, but since i am 62 and lived for quite a while, i have learned there are plenty of situations in life. The driver leapt out of the vehicle and galloped to one business to deliver something and then galloped past my vehicle to go into a different business. That happened to be the one I was going to get a package from. As the driver left the business, I calmly share with her that she was parked in a disabled spot and this was not a lawful thing to do. She had a very rude reply to me which quickly escalated into her yelling at me and accusing me of harassing her.
Not the reality of the situation. I have photos of the vehicle and can text them since i do not know how to put photos online. I am saddened that a person who drives for a living chooses to disrespect and ignore the basic laws while working and representing your company.
thank you,
Therese M. Atallah [protected]
account lost
Amazon locked me out of my account, then when I called to get back in, they kept me on hold for 30 minutes only to tell me that since the account hadn't been used in a year (due in part to getting repeatedly locked out) they couldn't reactivate it and I'd have to make a new one, so all the Kindle books I've paid money for are just lost and there's no way for me to get them back. Seriously? Amazon isn't capable of reactivating accounts? What a joke.
amazon customer appreciation survey
Took the survey and was offered a selection of products to chose from as a reward. I chose the CBD Oil and the Price was free for the product and all was required was $6.99 for shipping. When selecting product I was sent to their web site where after putting in required info for payment and selecting payment I was charged over $29.00 dollars for the product and free shipping. Amazon should make sure that the products they offer come from honest vendors.
amazon reward visa card
Spent hrs. looking at mattresses, finally settled on a Nelaukoko 3" topper. All toppers had a $50 off Amazon reward card. Went t o purchase, put in info. and the fun began. Clicked on ARVS card and different final cost came up. Had to click in and out of the site because it would not accept my info. I accessed the help site no help. I tried again and got a form with a number of questions, I answerred them, on bottom it said I was approved and disappeared Went to the order form but the credit did not show up.
I did not click to order. I decided to go back to the Nelaukoko site to try again, The $50
off with the ARVS card was not offered anymore, No $50 ARVS on any mattresses That's my sad story. I do hope UUUUU understoodWas it me or the site? THANK YOU John zdebski, [protected]@sbcglobal.net
commercial
This might seem like a frivolous complaint; but I find myself saddened and very upset to hear Shubert's "Ave Maria" being used to promote a Prime Commercial...As a Catholic I as many others; find myself brought to tears; listening to the beautiful, heavenly music that accompanies that special prayer to honor ‘Our Lady' ; The Virgin Mary...
I watched your commercial numerous times and understand the connotation was made in humor, but
‘Ave Maria' or ‘Hail Mary' is one of the most sacred devotions of The Rosary to all Catholics...
Please reconsider using the music that illuminates this sacred prayer in your commercial...
Sincerely,
Lorraine Randall
they approved my refund and they're not give it to me.
my name is Tony Bobet. I resided 1710 Seward Avenue, Bronx, New York City, 10473, apartment#5-g. I am filing this complaint to Amazon.com located at 410 Terry Avenue North, Seattle, WA 98109. I order an item on August 26, 2019, Dell 2120 Laptop, Intel 1.5 g-h-z, 2 g-b Ram 250 g-b HDD, 10.1 monitor. Price: $80.65. I file an complaint to BBB.com, Consumer...
Read full review of Amazonamazon logistics
I lost a package that was supposedly delivered yesterday. I did get a call at about the time of the delivery. There was no caller ID and I was eating dinner, so I did not answer. This was likely Amazon delivery. I soon got a text saying my order was left in a secure location. I searched all over the complex, messaged the maintenance manager, and even talked to an Amazon delivery guy that happened to be at the mailboxes today. He was very frustrated and asked me where the lockers were. I told them that we have no lockers. I asked him about my package and he said to call Amazon. I presume that Amazon uses cheap, part-time labor for deliveries. Even giving them a fob may not work. Amazon will not let you opt-out of using Amazon Logistics. I think that next time I will have them deliver to an Amazon locker (like those at Whole Foods). This is inconvenient but better than losing a package. I am very frustrated.
amazon lockers
9/4/19 Delivery by UPS refused by Amazon Locker three times. Item returned to seller.
There are no options to get package, return must be completed and item re-ordered and re-shipped. Any Amazon Locker in the area would have worked, but no option to arrange such (any available) delivery. Wasted over a week!
Catalpa Locker, 7675 E Colfax Ave., Denver, CO 80220
UPS and Amazon need to improve shipping methods!
women's clothing
Dear Amazon:
I am frustrated with the current selections in the women's clothing department. Over the last year, I have returned most of the clothes I have ordered and realized they are all being manufactured in China. The clothes never look like the picture online. Upon receipt of my order for clothes, I find the fabric cheap, the colors brighter than shown and the size of everything from the arms, bust, and neck to hem are irregular. To add insult to injury, instead of ordering my customary 1x or 2x size and having them fit, I must order 4xxxx or 5xxxxx and they seldom fit.
This week, I returned yet another item and learned that I must pay for the return because it has been shipped from China. I am a prime member and can no longer get a timely shipment, free returns, or clothes that may I depend upon to fit me.
I'll no longer purchase clothes from Amazon. There are many other companies available where I may shop for clothes to fit me. I may pay more than the cheap prices you are now offering for your Chinese manufactured products, but I can rely on a decent fit.
I am so disappointed in your service, especially in the last year. And the products you are offering to women is abysmal.
Very sorry, very long term Amazon shopper
complaint regarding an advertisement I watched yesterday on tv
Please take off your advertising playing the most religious song the Ava Maria on TV. I was shocked and saddened you would use such a religious song. You are going to received lots of angry complaints I would remove it. I am a good customer of yours at Prime and was and am so angry..Catholic People are enraged I promise you. Please remove. Vicki M Ward, Newhall, Ca
Amazon Reviews 0
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About Amazon
Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.
In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.
Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.
Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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Amazon emailsservices@amazon.com100%Confidence score: 100%Support
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Amazon address1200 12th Ave S, Seattle, Washington, 98144, United States
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