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Aetna Inc. Logo

Aetna Inc.

151 Farmington Avenue
Hartford
Connecticut
United States - 6156
Customer Care
Phone:1-800-872-3862
 
Go to Aetna Inc.:    Twitter  Facebook      

Aetna Inc. Complaints & Reviews

Aetna - Florida - Terrible Service/Lies

Posted: 2013-09-13 by    Kate6667
Complaint Rating:  100 % with 1 votes
Having a terrible time with Aetna with getting prescriptions. They just lie every time you talk to them. I finally got one to admit that the doctor had sent in a request and they had denied it after they kept saying the doctor hadn't submitted anything. I had the denial in my hands from...
Complaint comments Comments Complaint country United States, Florida Complaint category Health & Life Insurance

Aetna - Florida, Winter Haven - Denied Maternity coverage 12 weeks into the pregnancy

Posted: 2013-05-22 by    SharynS
Complaint Rating:  0 % with 0 votes
My daughter has dependent coverage on my health insurance through my employer. In March of 2013, she became pregnant.
I downloaded my policy coverage and saw in the policy that pregnancy was covered.
I called AETNA to confirm that her pregnancy was covered. One of their representatives...
Complaint comments Comments Complaint country United States, Florida, Winter Haven Complaint category Health & Life Insurance

Aetna - Aetna Refuses To Pay Medical Claims

Posted: 2013-05-15 by    Urgent Care
Complaint Rating:  0 % with 0 votes
My medical follow-ups were refused, because Aetna failed to pay my existing claims. I contacted Aetna on numerous occasions and their representatives said the claims were satisfied. However, Aetna’s online resources reflect that the claims are not paid. Also, I’m refused medical...
Complaint comments Comments Complaint country United States Complaint category Other

Aetna - Texas - claim denial

Posted: 2013-02-16 by    j-a-c
Complaint Rating:  100 % with 1 votes
Being at age of 69.5 Aetna approved primary care physician directed me to get a shingles vaccination. His office doesn't keep the vaccine due to storage requirements. He said to go to a pharmacy to get the vaccination. I went to Kroger where I have had prescriptions filled for one time...
Complaint comments Comments Complaint country United States, Texas Complaint category Health & Life Insurance

Aetna - California - Service, coverage, everything

Posted: 2013-01-11 by    Frustrated man
Complaint Rating:  0 % with 0 votes
Can not stand Aetna anymore. I have never had so much trouble with an insurance company as I have with Aetna. Last year I had to change Dr.'s twice because they no longer accept Aetna. One of those Dr.' Has been my family's Dr. For the last 15 years. To add to my frustration I...
Complaint comments Comments Complaint country United States, California Complaint category Health & Life Insurance

Aetna - Florida - Slow to pay

Posted: 2012-12-13 by    shelly p
Complaint Rating:  0 % with 0 votes
They are the rudest when you finally reach someone. They lied to me, and told me that my claim was approved, ONLY AFTER I told them that my reason being out was a nationwide LAW, so what was the hold up? I have been out of work, and without pay for 6 weeks now, and still no paycheck. So, 3 days...
Complaint comments Comments Complaint country United States, Florida Complaint category Health & Life Insurance

Aetna - Worst Health Insurance

Posted: 2011-06-12 by    J763
Complaint Rating:  100 % with 2 votes
Aetna has major problems with it's customer service and website which is not user friendly. I am working 3 part time jobs so I have very little time to contact Aetna. I wanted to upgrade my insurance but I'm told I need to reapply.. i've gone to website and have no clue where...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Aetna - Arizona - lack of benefits

Posted: 2011-05-20 by    michelleshell
Complaint Rating:  0 % with 0 votes
Aetna schedule of benefits shows that there is a no co-pay and deductible is waived for routine physical exams. Did you know that routine doesn't include talking to your doctor about your health concerns? I asked about my weight and she diagnosed me as overweight. So since I have a diagnosis,...
Complaint comments Comments Complaint country United States, Arizona Complaint category Health & Life Insurance

Aetna - Florida - NO Coverage At All

Posted: 2011-05-06 by    Aetna SUCKS
Complaint Rating:  0 % with 0 votes
Aetna is without a doubt the WORST health insurance you could purchase. It's a rip off and a total waste of money. I got this garbage insurance through my workplace last August. I work part time and they took $89 a paycheck out for their worthless insurance. I have made 2 Emergency Room...
Complaint comments Comments Complaint country United States, Florida Complaint category Health & Life Insurance

Aetna - Long Term Disability

Posted: 2011-05-02 by    sickand sickofit
Complaint Rating:  0 % with 0 votes
AETNA does not pay LTD. They are in the business of denying claims. Please take a look at complain board....
Complaint comments Comments Complaint country United States Complaint category Other

Aetna - Medicare Prescription Processing/Denials/Appeals

Posted: 2011-02-28 by    NMA851
Complaint Rating:  100 % with 3 votes
My mother started her Medicare Part D plan in 2008. I retained Aetna for her in 2009 and I still kept them in 2010. Despite knowing the changes in their Drug Formulary, there was no need to change plans given I was ASSURED that my mothers' prior authorizations would still cover 4 medications...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

Aetna - Won't pay for Celebrex

Posted: 2011-02-11 by    Stan P
Complaint Rating:  100 % with 1 votes
If Aetna thinks for one minute they're not going to cover my Celebrex, the ONLY drug I take, they had better think again. I'm contacting the Attorney General tomorrow, and after that, I'm going to Congress, because, you see, I live in Washington DC. And here in Washington DC,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Aetna - Pennsylvania - denied short term disability

Posted: 2011-02-10 by    xoLissyox
Complaint Rating:  0 % with 0 votes
I had gone out of work on medical leave on August 3rd 2010 and was told to apply for short term disability thru the company sponsered plan thru Aetna. I did so and was denied in September and I thus filed and appeal with them and in the mean while had no money coming in and had to borrow from...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Other

Aetna - Refuses to pay my supplemental income

Posted:    Mcarrera
Complaint Rating:  100 % with 1 votes
Aetne has denied payment for the difference of what EDD is not paying for my medical leave, due to Work related injury, back, wrest, and stress on the job injury. Bank Of America. I appealed with full report from Chiro and Phscy and still they deny pymnt stating report does not give details...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Aetna - Denying "life sustaining medication"

Posted:    Klej
Complaint Rating:  0 % with 1 votes
THIS IS INHUMANE! My doctor, my pharmacist, and I have been in contact with AETNA for 3 days. I have not had my synthroid since 9/15/10. Aetna would only reimburse for generics, so I use them for the past 3 months. I did not respond to Levoxyl(GENERIC CRAP), and my T3 & T4 are so low that my...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Aetna - Never ever use home delivery

Posted:    Norman
Complaint Rating:  0 % with 0 votes
They go from not following your written instructions on the reorder form. to charging your credit card for refills you did not request and without your authorization. I think in most states they consider that illegal. When you try to get it corrected -they tell you all kinds of different stories....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Aetna - Texas, Austin - won't pay for basic policy contract

Posted:    garrethhunter
Complaint Rating:  100 % with 3 votes
Aetna won't even pay for basic coverage of primary care physicians in my plan coverage. That's not anything special, I am talking about just going to the primary care physican, they won't even pay my claim for regular doctor visits.
Aetna SUCKS....
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Doctors

Aetna - Florida, Fort Pierce - Refuses to pay for radiation treatments to remove prostrate cancer

Posted:    taziyah
Complaint Rating:  0 % with 0 votes
I was diagnosed with prostrate cancer after a biopsy from an in network urologist. He scheduled an appointment with a radiologist to start treatment. Aetna refused to pay for the biopsy. Aetna also refused to pay all imaging procedures to penpoint the areas of my prostate that has the cancer....
Complaint comments Comments Complaint country United States, Florida, Fort Pierce Complaint category Health & Life Insurance

Aetna - Scam

Posted:    Silvia
Complaint Rating:  0 % with 0 votes
At the end of 2009, GE insisted that everyone convert to a more self-managed medical insurance plan.

ccThey held onsite information / question/answer seminars for employees and retires.

The information they spewed concerning assurances that pre-existing medical...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

Aetna - Aetna representatives lied to me over the phone

Posted:    Krish
Complaint Rating:  100 % with 2 votes
My complaints with Aetna health insurance range from August 2009 to present. The claims are regarding therapy services for my daughter who has cerebral palsy. I have two major ongoing problems: Aetna representatives lied to me over the phone, telling me that more therapy than the 60 days written...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

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