Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
OUTsurance Logo


OUTsurance Insurance Company Limited

1241 Embankment Rd, Zwartkop Ext 7
South Africa - 0157
Customer Care
+27 860 070 000(Client Care) 0 0
+27 860 060 000(Sales) 0 0
+27 860 070 000(Claims) 0 0
+27 860 080 000(HelpOut) 0 0
+27 860 102 117(Fraud) 0 0
+27 126 733 000(International) 0 0
Postal Address
P.O. Box 8443, Centurion, 0046, South Africa
Go to OUTsurance:    Twitter  Facebook  LinkedIn Google+ Youtube     

OUTsurance Complaints & Reviews

Outsurance - Quotation turn into a unwanted policy and bank account deductions

Posted: 2015-10-15 by    Too Much Never Again
Complaint Rating:  0 % with 0 votes
I so badly wish I had read your customers review before I called you for a quotation so that i could know your the type of company that creates a policy while clearly been instructed its just a quote and suddenly you start deducting money which you were not authorized to deduct. So now that...

Outsurance - Unfair claim rejection by outsurance

Posted: 2015-10-14 by    Reviewer90524
Complaint Rating:  0 % with 0 votes
Facility number: ot8766609 claim number: 129917844 my home was vandalized on the 1st of september .I then registered a claim with outsurance and followed the the necessary procedure .There was a delay in the assessor coming out to meet with me and for some reason could not get hold of me .The...

Outsurance - Payment not received, threatened

Posted: 2015-10-08 by    Tyron van Rooyen
Complaint Rating:  0 % with 0 votes
I was leaving a parking lot when Sandra Hollerman reversed out of her parking bay into the SIDE of my vehicle. On site she admitted that she reversed into my vehicle and handed me all her contact information. I then called her the next day and she told me that she will not take responsibility...

Outsurance Claim - Delays in claim payment

Posted: 2015-09-26 by    Melissa Govender
Complaint Rating:  0 % with 0 votes
We have insurance with outsource for many years and only had an accident early this year were 83 cars were burnt, we are a 2nd hand spares company and that means that we have lost almost all our stock it as been months now and we keep getting the run around we have requested for them to tell...

Outsurance Claim - Claim Number: 129012894 Motor Vehicle Claim

Posted: 2015-08-25 by    PietN01
Complaint Rating:  0 % with 0 votes
On 24 August 2015 Mr PN Nel submitted documents of his Hyundai Accent 1.5l that was written off in a car accident on 13 August 2015. Mr Nel was requested to submit the following document to Mr. Gerald Bosh at Outsurance "Notification of change of ownership/Sale of motor vehicle" and ones this...

Outsurance - Psychological abuse

Posted: 2015-08-04 by    Hannes Lubbe
Complaint Rating:  0 % with 0 votes
My son had a car accident on the 21/6/2015. All i wanted to do is bury my son with respect and dignity and with good memories. The week after the funeral. One of outsurance assessors came to see me. I gave him all the information i had even a confidential report that was send to internal home...

Outsurance - Third Party Accident Claim

Posted: 2015-03-25 by    Mr. Deon Bampton
Complaint Rating:  0 % with 0 votes
My client Mr. B Haufiku was in an head-on collision with an Outsurance Insurance holder (Ms.L.T Shiwanapo on 27 September 2013. Ms.Shiwanapo wrongly overtook a car in the bent where he forsight was limited and drove into the oncoming car of my Client -Mr.B Haufiku. She acknowledge her fault...

Outsurance - Delaying claim

Posted: 2015-02-24 by    disngemors
Complaint Rating:  0 % with 0 votes
My house was broken into. I submitted the claim on 6 February 2015 and amongst other immediately drew their attention to the fact that all of my cars keys were stolen, either the whole set belonging to a car or spare keys of my other vehicles. Only on 17 February did the assessors pitch at my...

Outsurance, Impact Panelbeater And Mazda Sa - car being to a panelbeater for 90 days and counting

Posted: 2015-02-09 by    musekene902
Complaint Rating:  0 % with 0 votes
I bought a new Mazda 3 last year, I got an I was involve on accidenr on the 29 of october 2014... Outsurance approved my claim and my car was sent to impact panelbeater in booysens. Then I was told their is no parts for that car as is new. Then in november impact ordered the parts from mazda...

Outsurance - Service

Posted: 2015-02-03 by    bosladygp
Complaint Rating:  0 % with 0 votes
My car was booked into the panel beaters on the 26 / 02 / 2015 for a minor bumper scratch and a cracked tail light! I was advised by the manager that my car will be ready on friday (30 / 01 / 2015) as it is a small job, and they have received the light.

I called on thursday to...

Outsurance - Claims - Replacement goods

Posted: 2015-02-02 by    Etienne Celliers
Complaint Rating:  0 % with 0 votes
Logged a Theft Claim on 24 Jan 2015. Outsurance said they will handle all the quotes etc.
Claim approved and now they will send replacement itmes via PTA Tool Centre. I have asked them if there is no other way because I am in East London and if there is any faulty or issues with the goods...

Outsurance - Burglary

Posted: 2014-05-16 by    louise verster
Complaint Rating:  100 % with 1 votes
Ek is baie teleurgestel. Daar is by my ma ingebreek en tv, laptop, juwele ens gesteel. My ma is 'n pensionaris, die oomblik toe sy vra of daar nie afslag is op die bybetaling nie is daar gese sy moes gevra het vir pensioenafslag toe sy die polis uitgeneem het op daarna. Die bybetaling is...

Outsurance - Access Claim

Posted: 2013-08-26 by    N.Mavi
Complaint Rating:  100 % with 1 votes
outsurance doesnt tell you what your access is. when i claimed for my windsceen they told me to pay an access amount that was 90% of the full cost of the replacement of the windscreen. when i asked to talk to the manager, the manager told me to fix the car with my own money. they service was...

Outsurance - Lack of Follow Up of Claim

Posted: 2013-07-02 by    pjwagner
Complaint Rating:  0 % with 0 votes
A claim was lodged at the start June 2013 for repairs to our gate and gate motor after it came off the railings. We are now into July and these repairs are still not complete despite various calls to Outsurance advising that their appointed vendors are not coming to site or co-operating. The...

Outsurance - refund

Posted: 2013-04-30 by    beverlyels
Complaint Rating:  0 % with 0 votes
my advise to anyone that want to deal with o/s is to pse state that you are just shopping around for a quote and not accepting it before hand. they take it for granted that if you request a quote, you have accepted it. i call and said i was still shopping around and the next min. a instalment...

Outsurance - Reject Claim

Posted: 2013-02-21 by    Colla
Complaint Rating:  0 % with 0 votes
One of our truck was stolen a month ago, Outsurance rejected our claim as according to them we did not fit the correct tracker. As per the contract they provide the names of companies where you should fit these units however does not specify exactly what unit to fit. It happens that we installed...

Outsurance - Claims

Posted: 2012-12-04 by    Louise Laventhal
Complaint Rating:  100 % with 2 votes
Our building insurance is with Outsurance. when we bought our house the recommended insurer from our bank was outsurance. They insured the property without a consultant coming out to survey the property. After the hail storms we had lately is my roof and waterproofing and inside damaged. I submitted...

Outsurance - Not Paying Claim Fully

Posted: 2012-08-05 by    OJS
Complaint Rating:  0 % with 0 votes
I have put in a claim for a motor vehicle accident and the following Has taken place.
1.they will not pay for the damage of the tow bar of my vehicle as they say it should have been spescified on the insurance policy
at no time when consulting with them was this brought to my attention.


Posted: 2012-07-26 by    Michysharp
Complaint Rating:  100 % with 1 votes
Mr Du Plessis from North West turned and crashed into my beetle beginning May 2012. He admitted fault!!! I don't have insurance for my vehicle, he has insurance with OUTSURANCE. After 2 months Outsurance eventually sent an Assessor, after telling me i had to get my own quote! They find...

Outsurance Adverts - Untrue adverts

Posted: 2012-04-18 by    Hester1
Complaint Rating:  0 % with 1 votes
Good day,
16 January 2012 my sister was in a motor accident where the other party was insured with Outsurance.
Outsurance has this adverts about how good they are, paying out clamis and so forth, which is untrue. Outsurance does not
comply with the adverts you are presenting...

Contact Us


Top Five 2010 Card Fraud Industry Trends by Actimize
Top Five 2010 Card Fraud Industry Trends by Actimize
more videos More Videos
RSS Feed

Reply to