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OUTsurance Customer Care Service

OUTsurance Insurance Company Limited

1241 Embankment Rd, Zwartkop Ext 7
Centurion
South Africa - 0157

Customer Support Phone Numbers

Phone:
+27 860 070 000(Client Care) 14 23
+27 860 060 000(Sales) 0 3
+27 860 070 000(Claims) 14 23
+27 860 080 000(HelpOut) 0 2
+27 860 102 117(Fraud) 1 2
+27 126 733 000(International) 0 1
Postal Address
P.O. Box 8443, Centurion, 0046, South Africa
 

OUTsurance Complaints & Reviews

OUTsurance / Insurance claim

Bl
Blancheb666 on Nov 19, 2016
I was involved in a accident with an outsurance client in August.I don't have insurance myself, and my little daughter of 3years old was in the vehicle with me at the time it was indeed the fault of the. Other driver and he was kind enough to admit that and apologies were given, my...

OUTsurance / Vehicle body paint

St
StaceyLee on Nov 14, 2016
My vehicle was sent to Gateway Autobody on behalf of Outsurance. When I received the vehicle back, the paint job was incorrectly blended and the left side of the vehicles paint is a lighter grey than the rest of the painted vehicle. This is not what the vehicle looked like before I made...

OUTsurance / Refrigerator Claim

Re
rehobother on Nov 8, 2016
They will do anything to get out of a claim, next they will blame the bad telephone connections as a reason they cannot process my claim. Pathetic. Don't go there, they promise you anything and everything to get you to sign up then they evaporate . You have to spend money making...

OUTsurance / illegal credit checks

Wi
wietzue on Sep 30, 2016
i was recently a passenger in a car accident, so had to give a statement of the events, but to my shock found out that outsurance did a complete credit check on my name without my consent or knowledge, even had a couple of personal photos on a laptop, so where does one draw a line? is thi...

OUTsurance / Car accident

An
Angelique Jolene Matthee on Jul 11, 2016
I am truly at awe of the lack of humanity in wich they handle their claims me and my husband we traveling in my uncles vehicle and a guy hit us on the pasenger back side wich was on my side when i told the lady from outsurance this she still presumed to ask me who was driving i did not...

OUTsurance / Unethical and rip off

Yv
Yvonne Pringle on May 28, 2016
I contacted them yesterday to put in a claim for a Android Tablet and a printer. the first damaged due to power surge and the printer due to accidental damage. First they tell me it is two claims therefore is two excess payments, which is very wrong and unethical. Second they tell me that...

OUTsurance / Unprofessional / no service delivery

Ma
MauritzB on May 16, 2016
This is week 4 since we submitted our claim for burst geyser in our home (Sun 24/4/16). The person/s we have been communicating with are Nonie and Zandi at Outsurance. Our claim name and number is: 137902945. The lady who is Carien at the cubpoard supplier called on Fri 13/5/16 to inform...

OUTsurance / Complaints department

Ki
Kim Young shim on Apr 22, 2016
Below content is the email i sent to supervisor of outsurance compaints department. Because one part to fix my car delay i asked alternative order. i received phone call from outsurance if it is original part i can order it So i did. when i called panel beater they said they can not use...

OUTsurance / Service

Ma
Marius2000 on Feb 23, 2016
Policy number: OT25559407 Claim number: 135627984 Good day I had a burglary Wednesday 17/2/2016. It was discovered around 16:30. I reported it to Outsurance emergency department. They did not assist me with temporary repairs or a security guard for the night. I myself did what i could to secure...

OUTsurance / Claims not paid out

Pe
Peet du Toit on Feb 23, 2016
Inbraak by voertuig, klomp goed is gesteel bv, sonbrille, PC, handsak cellphone en ipad, by die ratwisselaar is die konsole gebreuk soos wat die diewe op dit getrap het of gedruk het vir ondersteuning soos hy van agtera voorentoe gele het om goed te vat wat voor in die bakkie was. Nou...

OUTsurance / House/contents claim

Si
SiphokaziD on Jan 7, 2016
7-01-2016. Phoned outsurance today after the house was broken into at around 3am. They stole all our electric appliances. The consultant wouldn't listen to me even after they had sent letters showing that my policy was revised (increased) to not over insure or under insure my...

OUTsurance / Repairs done to my fridge

Re
Reviewer41563 on Jan 4, 2016
OUTSURANCE CONTENTS Claim number 132988000 authorised; ORCA MOBILE ELECTRICAL WORKSHOPS CC Tel (021)5911787, will be in contact shortly. Appointed Electrical company that was suppose to fix my fridge ...fridge only work for few hours on the 23rd and ever since the fridge not working...

OUTsurance / Insurance claims

Re
Reviewer14323 on Dec 28, 2015
On the 19th of December, I was driving back from the airport in the rain, and I was following another car in front of me, they managed to get through the puddle of water, however my car got stuck in the water, and my car engine got a hydrolock. My vehicle had to be towed away to Audi...

OUTsurance / Cancellation of my Policy

Go
Gouws on Dec 28, 2015
After many years (15+) of being a client, I had to cancel my policy because I left the country. I send a mail cancelling my policy on 26 October 2015. I received a mail back, renewing it by Outsurance -without authorization and carrying on with payment (I have nothing in SA). After about...

OUTsurance / Cancellation of policy

Le
Lesa15 on Dec 10, 2015
10 Dec 2015, I called in at Outsurance today, after a long wait and hold I requested the consultant to kindly assist me with cancelling my policy. The reason why I am cancelling the policy is the fact that outsurance on the house contents does not cover theft If you don't have an alarm...

OUTsurance / Quotation turn into a unwanted policy and bank account deductions

To
Too Much Never Again on Oct 15, 2015
I so badly wish I had read your customers review before I called you for a quotation so that i could know your the type of company that creates a policy while clearly been instructed its just a quote and suddenly you start deducting money which you were not authorized to deduct. So now...

OUTsurance / Unfair claim rejection by outsurance

Re
Reviewer90524 on Oct 14, 2015
Facility number: ot8766609 claim number: 129917844 my home was vandalized on the 1st of september .I then registered a claim with outsurance and followed the the necessary procedure .There was a delay in the assessor coming out to meet with me and for some reason could not get hold of me...

OUTsurance / Payment not received, threatened

Ty
Tyron van Rooyen on Oct 8, 2015
I was leaving a parking lot when Sandra Hollerman reversed out of her parking bay into the SIDE of my vehicle. On site she admitted that she reversed into my vehicle and handed me all her contact information. I then called her the next day and she told me that she will not take...

Outsurance Claim / Delays in claim payment

Me
Melissa Govender on Sep 26, 2015
We have insurance with outsource for many years and only had an accident early this year were 83 cars were burnt, we are a 2nd hand spares company and that means that we have lost almost all our stock it as been months now and we keep getting the run around we have requested for them to...

Outsurance Claim / Claim Number: 129012894 Motor Vehicle Claim

Pi
PietN01 on Aug 25, 2015
On 24 August 2015 Mr PN Nel submitted documents of his Hyundai Accent 1.5l that was written off in a car accident on 13 August 2015. Mr Nel was requested to submit the following document to Mr. Gerald Bosh at Outsurance "Notification of change of ownership/Sale of motor vehicle" and one...

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