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2.1 219 Reviews

AAMCO Transmissions Complaints Summary

62 Resolved
155 Unresolved
Our verdict: When using services from AAMCO Transmissions with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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AAMCO Transmissions reviews & complaints 219

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11:08 pm EDT
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AAMCO Transmissions Transmission hose

Call me [protected] my name is Randy Stevens I would prefer to speak on the phone with corporate about the service that was done on my truck please and thank you have a great bless day

We were not properly helped. You guys spoke to Steve at Amco. He did nothing to our truck. Christian has admitted to doing wrong to our truck. We need to speak to somebody we need help we need to solve our problem. We’ve paid out-of-pocket too many times and the same issue was taken care of by people that worked at Amco and I, my truck blew out the transmission hose twice because of your guises work and we’re not gonna be able to be helped

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4:35 pm EST
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AAMCO Transmissions Both

I already sent you a letter telling you about the expense of $11,000 for a transmission and a rear and I still have a bad vibration when sitting still in the truck is in gear the manager of the establishment and bear Delaware just told me that I could take it somewhere else or his recommendation would be waiting until something breaks then we’ll fix it. Is this how you guys run your company please at least contact me back and let me know you got this even though you’re probably not gonna do anything about it.

[protected]@aol.com

James wills

1010 Richfield rd Newark de 19713

[protected]

Desired outcome: Fix the vibration that shakes the truck

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12:54 pm EST
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AAMCO Transmissions - Transmission

Hi staff of AAMCO, On 11/21/2023, I took my 2013 Toyota Highlander to your location on 18950 SW Shaw St, Aloha, OR 97007. I was told that my entire transmission needed to be rebuilt. After a $6264.82 job on 12/13/2023 and having my vehicle spent at the shop for over 2 weeks, I have been continuing to have issues with the transmission for the next 2 month...

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4:24 pm EST
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AAMCO Transmissions - My truck a 2012 dodge Ram bighorn 2500

Hi there I had my truck towed in on November 13, 2023 to see why my truck wouldn’t start. They called me on Wednesday and told me that I needed to replace broken fuel lines replaced a wiring harness repair, and a fuel pump controller connector. they said it wouldn’t get started until the following Wednesday to get the parts in. So agreed to that I also ask...

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9:43 am EST
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AAMCO Transmissions Roger Rabbit the [censored] in Charge

Location:

The Original Quevedo Inc. dba AACO Transmissions

1320 10th St Lake Park, FL 33403

[protected]

[protected]@aamcolakeparkfl.com

I had ROGER the owner take a look at my axle that I replaced, and I came to find out I made a mistake, so the part had to be replaced. Roger called me about 4pm to tell me what it would cost, and the problem needed to fix it correctly. Based on this information I verbally agreed by phone to have the repairs done, which was the Right passenger axle and the new seal. Roger stated the new part would be in tomorrow and I said I'd like to examine the new part against the old part, but he hung up on me before he heard me. I called the next morning around 830am to let them know I need to see the new part before they replace it to compare it and see what happened. I get there after the part was received and he told me I have 30 seconds to look at it in a Haughty voice. I was a lil bit taken aback by his customer service engagement with me by him as the OWNER in front of his staff. So, I said OK go ahead and fix it and let me know when its ready. So, they call me later that day, I ordered an Uber to drop me off at their location. I go in and they charged me a CREDIT PROCESSING FEE of $19 on the bill not understanding that I'm paying in cash, Hmmm! I had them take that FEE off and they did. I also requested the old parts and ROGER stated that they threw the brand-new Seal part away that they should've shown me, but they did give me the new Axle I put in and I observed the issue based on my fault. I paid and wrote down PAYING UNDER PROTEST on the bill and ROGER got mad at me for doing so and told me to get THE [censored] out of his business or I'll call the Sheriff. So, I said sir I'll wait until they come so they can see how CRAZY you are with a customer who simply wanted ALL of his old Parts Back. Roger called the police 2 times on me within a span of 10 minutes and manufactured a LIE that I threatened his LIFE, which never happened. I asked ROGER why you have a buzzer on a Public Service Business, and he told me none of my business. I said you must be afraid of something to have that on your door. He told me to GET OUT and I said I'll wait on the police sir. Meanwhile we are going back and forth, and he tells me you are NOT a good Car Tech, and I said sir we all make mistakes and so do your men back there. He went on rant about my Mobile Shop in that he Owns his business and still in business and not like my other business "kangaroo House Subs and More" that went out of business. I said sir I downsized based on the economy and there are many mom-and-Pop places going under sir and furthermore what does that have to do with your Bad attitude and you're badgering me as a customer. I said sir you DO NOT own AAMCO you have a Franchise Contract under their name ONLY! They can snatch your franchise Contract at any time sir. Then ROGER got more upset and slammed his office door on me. I kept talking [censored] to him until 2 Uniformed officers PBSO cops showed up and I let them both in cus they have a buzzer on the door (LMAO). I spoke to the officers and explained the deal and they took me outside and he made them give me a NO TRESSPASSING ORDER for 1 year. I told the Popo he won't never have to worry about me coming back EVER! But I will call Corporate and relay the interaction I had today, along with posting up the Video online of how he treated me, doing a Review all over the Internet, and Calling the Department of Agriculture about my experiences with ROGER. I BELIEVE HE IS A LOWKEY RACIST AND DEALS WITH BP ONLY BECAUSE HE DERIVES MONEY FROM THEM. I MIGHT BE WRONG BUT HE HAS MANY PBSO CUSTOMERS CALL ON HIM OR VICE VERSA over the years he's been under a Franchise Contract with Aamco, SO TO ME HE HAS A HISTORY OF BEING A NASTY SOB.

Mr. D.A. Dorsett

IF ANYONE HAS HAD A BAD EXPERIENCE WITH THIS LOCATION, PLEASE GET INTOUCH WITH ME @[protected]@YAHOO.COM. I PERSONALLY WOULD LIKE TO HAVE AAMCO CORPORATE TAKE HIS FRANCHISE LICENSE BASED ON ALL THE COMPLAINTS THAT OTHERS HAVE HAD WITH THIS PERSON IN GENERAL. I THINK HE HAS A MEDICAL MENTAL ISSUE GOING ON AND DOESNT KNOW HOW TO SPEAK OR RELATE TO HIS CUSTOMER BASE AND IT SEEMS LIKE HE'S DOING SHADY WORK TO ADD TO THE BILLS OF HIS CUSTOMERS. I SEEK TO FILE A CLASSACTION LAWSUIT AGAINST HIM AND AAMCO AT THIS POINT FOR ALL WHO HAVE BEEN TAKEN BY ROGER THE OWNER INFACT.

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9:32 am EST
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AAMCO Transmissions Transmission issues

Oct 2022 I paid $5000 for a new transmission. Since then I have had the car back in the shop 5 times and 4 transmissions later. I'm being told now that it is a rebuild and not a new one.

1st time - to put in new transmission
2nd time - too much fluid in transmission, wouldn't shift properly
3rd time - put in another transmission
4th time - previous one didn't want to shift. Another transmission replaced
5th time - transmission leaking, needs to be replaced again

Claimed loss: Rental car cost - $1000lost time at work - 2.5 weeks

Desired outcome: I want reimbursed for the cost of rental car, both times I have had to get one to go to work and transport my children to and from school

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6:51 am EDT
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AAMCO Transmissions Transmission

I have a 2019 Ram 2500. I took my truck to Aamco at 638 Medford Ave Patchogue NY. for a transmission issue. The warranty company Car Shield wanted to source it out for a used unit. Frank at Aamco asked me would I be willing to pay extra for a rebuild. I agreed to have my transmission rebuild. I had to bring my truck back twice after being rebuilt. My truck has been in the shop for a total of 3 weeks. Frank keeps giving me the run around blaming the problem on the warranty company. I want all the money sent back to me so I can take my truck somewhere else to be repaired properly. I'm losing money everyday that my truck sits in his shop. The last time I picked up my truck it broke down and had to get towed due to multiple transmission codes and a faulty mystery right front axle problem. I just want my transmission fixed or a refund.

Desired outcome: I WANT A FULL REFUND $5200DAVID HARRELL [protected] [protected]@yahoo.com

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7:47 pm EDT
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AAMCO Transmissions - Serious concerns regarding discriminatory and unprofessional conduct, and scamming at aamco transmission

Dear AAMCO Corporate Representative I hope this message finds you well. I am writing to express my profound dissatisfaction and deep distress regarding a recent experience I had at the AAMCO Transmission facility, specifically at the Camp Bowie location in Fort Worth, Texas. The series of events that unfolded during my interaction with a staff member named...

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3:18 pm EDT
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AAMCO Transmissions - Rebuilt transmission

I dropped off my 2016 land rover sport, roughly 2 and one-halt moths ago. I kept getting the run around about parts, I get that, then it was a another month of trying to program computer to link up with transmission. I was very patient and optimistic about the work being done. I paid the full balance even though the pricing was not less than the dealership...

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9:20 am EDT
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AAMCO Transmissions - Transmission

In April 2022, I had my Ford Explorer repaired at an independently owned and operated Aamco at 7683 NW Prairie View Rd, Kansas City, MO 64151 in NKC. In October 2023 and less than 25 thousand miles later, my transmission was not working property, so I took it into the original shop and was advised there was a change in ownership, and they could not locate...

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8:58 am EDT
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AAMCO Transmissions Awful company

There is nothing positive to share here. What an absolutely awful company from the franchisees to corporate there is nothing good about it. They will rip you off as much as they can and essentially tell you how stupid you are. I called corporate to file a complaint and was told that they would investigate and get back to me. Was there ever a follow up with me ? NO! they dont give a [censored] and I'm sure their customer support people are told to just appease the customer but never really try to provide a satisfactory solution. I wish no one would continue to support this business so they will just have to shut down.

AWFUL! AWFUL! AWFUL [censored]ING COMPANY!

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10:56 am EDT
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AAMCO Transmissions Air condition repair

July 20th thru July 26th

@ 12470 Northwest Fwy

Houston Tx 77092

Cont: Urban Outpost Automotive DBA AAMCO Northwest

[protected]

Took my 2008 Ram 1500 in for repair. Paid $1529.71

got it back paid , the new fan that was installed by aamco was shaking badly and now the radiator was leaking because the fan was banging on the radiator and the air was only cooling on one side. So I Paid $900.00 for a new radiator. Now im told the reason why its cooling only on one side is because it needs a Actuator and evaporator , which cost $1900.00 more. wrong diagnosis from the beginning .

Desired outcome: Refund for the radiator leak $918.25 caused by the unbalanced fan. Or replace evaporator and actuator at no cost.

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AAMCO Transmissions - Sedan

My best friend is a high-functioning adult. Recently she was taken advantage of and she informed them of her disability because there were some thing she couldnt understand. She paid AAMCO hundreds of dollars to start repairs on her car and eighteen days later they sold it without telling her. When she got the letter from the place they sold it to informing...

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AAMCO Transmissions Transmission

My husband brought his truck to this dump to get a transmission that was covered by his extended warranty! This so called company had his truck for over 2 months! They made the truck even worse! They messed up his wiring harness and he still can’t drive it! We had to pay to have it towed to my husbands job! This place doesn’t know what that are doing they don’t answer calls and they open and close whenever they want to!

Desired outcome: Refund

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10:27 pm EDT
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AAMCO Transmissions - Not honoring warranty.

I had a terrible experience with AAMCO Transmissions in Columbus, GA. I took my car there on July 26, 2023. They informed me that my transmission needed to be replaced. Morris, the on-duty manager, reached out to my warranty company for an approval. They informed Morris of the remaining amount of funds available on my warranty. To save me money, Erwin...

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2:50 pm EDT
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AAMCO Transmissions Transmission

My name is Andrea and I brought my car into my local AAMCO in Pantego, TX, 2320 W. Pioneer Pkwy, on Monday July 31, 2023 for the free transmission check. I was contacted back on Wednesday with pictures and told that I pretty much needed a whole rebuild done on my transmission. I was quoted a price of $4,700 (Repair Order #J122189) by Dan who works at that location. I agreed to that price and for the work to be done in 3 days. I was told it would take 3 days in order for this to be completed. I rented a vehicle from Enterprise for those days. I contacted Dan on Friday to see where he was at with my vehicle and he told me they would be done tomorrow, Saturday 8/5/23. I called him the morning of 8/5/23 just to make sure because I was turning in my rental car and he told me that the car would be ready in a couple hours. I turned my rental car in and Ubered to the Pantego AAMCO location around 1:00 pm. Once I get there, Dan tells me that the technician is putting on one more part and has to drive it and then my car would be ready. Dan comes in to tell me every 10-15 mins that it's almost done. Finally, at 3:00 pm, I ask him what is the problem and when will it really be done because I have an appointment that I was going to be late for. He tells me that a sensor that they put on isn't taking and they are trying to fix it. He says I can take the car because usually the light goes off by itself by driving it. I tell him with the amount that I'm required to pay for this repair, I'm not taking the car if it's not properly fixed. He says they are staying late until my car is fixed and for sure Monday I will have my car. So for the whole weekend, I had to Uber myself and my daughter to our engagements because Dan said my car would be ready and I turned my rental car in. Monday morning comes and I don't hear from Dan, so I call him and send him a text on his cell phone. No response until 1 p.m. For him to tell me that they ran into another issue with a part that they are trying to figure out. I ask him when will my car be ready because I have things to do and I can't keep paying for Uber. He says...in a couple hours for sure. I call him back in a couple hours and he says they are almost done. I ask, when?...Dan says the technician is trying to make the part compatible with my car. They don't usually run into these problems and they would stay late to get my car done and ready for me. So I say "It's not going to be ready today like you said?"...he says" we are trying but it's not as easy as you think. I tell him "I need my car today because I have to go to work. I haven't been able to go because I don't have my vehicle and Uber is too expensive because my job location is an hour away" He says tomorrow (Tuesday) we will have it ready. He says he will call me in the morning. He calls me Tuesday morning around 7:30 am and tells me that my car should be ready between 12 and 2 today (Tuesday 8/8/23). I call him a little after noon to make sure before I order my Uber up to the AAMCO in Pantego and Dan informs me that they won't have my car ready at the time specified. I tell him he keeps giving the run around and I need my car. He says another part (TECHM, not even the sensor) they are trying to put on is difficult and my car is the only car they are working on. That they will stay late (AGAIN) and try to have my car ready tomorrow (Wednesday 8/9/23). He gives me a name and number of an Enterprise that will give me a car for cheap and tells me I should be good. I call the Enterprise and the guy he tells me to talk to doesn't even work there anymore and the Enterprise doesn't even have cars in their inventory and won't have any until Thursday(8/10/23) or Friday(8/11/23). At this point I have no transportation and I can't keep dealing with the back and forth of lies from this AAMCO and I would like compensation for my time and the money spent on rental cars and also for Uber that I am still having to order because I still don't have a car. I have lost wages (still losing as I type) from work and spent way more money than even the total quote to fix my transmission.

Contact number: [protected] email: gill.[protected]@gmail.com

Desired outcome: I want my car now and no balance when I do pick it up with some compensation for everything that has been lost on my end. A response on when this will happen is greatly appreciated.

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10:56 am EDT
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AAMCO Transmissions Had repairs done

On 12-30-22 I took my 2008 Dodge Dakota ST to AAMCO at 3595 Market St

Riverside, CA., 92501, because the check engine light was on and transmission was slipping out of gear when the vehicle warmed up. Was told it was an electrical problem. On 1-06-23 I paid $1942.69 to AAMCO to replace the “ control modular” and got truck back and the mechanic showed me what he had replaced under hood.

I took the truck back to AAMCO in July 2023 because when driving truck to long it warm up and just die and would not re start for a half hour or longer.

The first time the mechanic drove it it did not happen and I told him he needed to drive it longer, so he did and the same thing happened to him. Then I was told its electrical and they no longer did electrical problems, so had it towed across town to SUPER AUTO REPAIR at 10200 Hole Ave Suite 300, Riverside, CA 92503. When they diagnosed vehicle they stated it is in fact an electrical problem, it was the “computer and 2 coils” so I authorized them to fix. On 7-27-23 paid $1433.00 to SUPER AUTO REPAIR. When I picked up truck the mechanic showed me the same part under hood that AAMCO replaced in January 2023, so I went back to AAMCO and was told I should brought it to them, which I did and was told they do not do electrical problems any more. Then the lady in office told me that when the other mechanic showed me it was the same part they replaced in January I should have had them take off and had my truck towed back to AAMCO

since it was still under the 12 month warranty and since I authorized SUPER AUTO REPAIR to do the repairs there was nothing AAMCO would do. Since I did not bring back to them and I said, when I did bring it here in beginning you stated you did not do electrical work anymore, she told me that the “ECM/PCM-COMPUTER – CONTROL MODULAR - BRAIN “ (whatever they want to call it that day) is not electrical and I should never had authorized it to be removed and replaced by anyone but AAMCO.

I feel I should get either the cost of the part back from AAMCO that they charged me $1345.00 or the total bill from SUPER AUTO REPAIR $1433.00.

because I did take it to AAMCO first and they told me they do not do electrical any more and had to have it fixed some where else.

Thanks for your time,

Douglas Franklin

5456 Greenbrier Dr

Riverside, CA., 92501

[protected]

[protected]@gmail.com

Desired outcome: WOULD LIKE EITHER THE COST AAMCO CHARGED FOR PART $1345. OR THE COST I HAD TO PUT OUT AGAIN $1433. FOR THE PART AND REPAIRS

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11:45 am EDT
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AAMCO Transmissions Transmission service

Hi, my name is Michael Chapman. My car was towed to 10231 Hull Street Road, Midlothian, VA for transmission diagnostic, as it would not shift properly. The car was towed on around the 6 of June 2023 and sat for months to be fixed. Prior to car being towed all other components were working and no leaks. Also, the outer appearance of the car had no physical damage. We picked car up on 20 July 2023 after waiting months to find car had cracked windshield, inside carpet both passenger and driver side soaked with water standing in floorboards. Car A/C not working, and coolant is leaking from front of car with no working coolant fans. Before leaving the shop, my wife and I pointed out to John the owner and his staff the issues. They told us to take a picture of the windshield and send to our insurance company and the A/C leaked out Freon during the transmission installation and that they do not add Freon to vehicles. Leaving the shop with our car in a mess we felt robbed and mis lead. Call owner John on 7/21/2030 about issues and he tried to point blame on me and not fix my issues. After a long back and forth conversation with him I became irritated by his manipulative responses. I advised him I will take action Via Corporate. He later text my cellphone stated he would look at car when I can have a civil conversation. At this point I don't trust him to have my car checked at his shop by the way he's handling this. His demeaner clearly shows he's not going to take responsibility of the issues we have with our car. It's not fair for this to happen to us by entrusting the craftsmanship of what AAMCO stands behind.

Desired outcome: Pay for diagnosis of what current issues with car prior to bring in. If found this was due to transmission installation, repairs paid for by the shop and owner John.

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11:12 pm EDT

AAMCO Transmissions Transmission repair

I had my 2017 chevy transmission rebuilt at Aamco in Trussville al at 96,000 miles and then again at 156,000 miles, I had to have it rebuilt again at 162,000 and at 181,000 now at 197,000 miles it acting up again. The warranty was for 36/36 from the 156,000 so now after three rebuild on the warranty its acting up again. I feel the shop should cover rebuild.

Desired outcome: Free rebuild

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1:27 pm EDT
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AAMCO Transmissions Fluid & filter change

Took my 2017 Chevy Colorado to store at N. Rockwell & Wilshire Blvd in Oklahoma City at 8:30 in the morning on July 4th (yes they were open)

Sabrina said 3 hours tops. After my wife and I went to lunch, we decided to

stop by and see if it was ready at 1:30PM. My truck was still parked where I left it, nothing was done. Sabrina says 2 more hours at most. Then Sabrina calls

@ 2:45 later to tell me the cost would be $342.00 which was quoted at $189.00.

She says oops I'll call back. Sure enough it's $189.00. She then texts (not calls)

to tell me that the place they order filters was closed early for the holiday. When I asked her why the did not order the filter when I brought my truck in, she repilied

I wanted to know the filter I needed...REALLY? You can go to WalMart and look it up in a book blondie. Needless to say she said it would be ready in the morning to which I replied that I need it to go to work the next day. Told her just fill the fluid and I'll come get it now. Still had to pay $158.00 to the crooks. Plus the office was disgusting. Stools had covers ripped off with foam sticking out, water cooler with empty bottle, 85 degrees in this office. Whoever owns this franchise should be put out of business.

Desired outcome: Free fluid & filter change

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AAMCO Transmissions In-depth Review

Business Overview:

AAMCO Transmissions has a rich history in the automotive industry, with over 50 years of experience. Established in 1963, AAMCO has become a trusted name in transmission repair and maintenance. The company's mission is to provide reliable and affordable services while prioritizing customer satisfaction. With locations nationwide, AAMCO offers comprehensive coverage to customers across the country.

Services Offered:

AAMCO specializes in transmission repair and maintenance services. Their team of skilled technicians is equipped to handle all types of transmission issues, from minor repairs to complete rebuilds. In addition to transmission services, AAMCO also offers a range of additional services, including brake repairs, engine repairs, and diagnostics. Their expertise extends beyond transmissions, making them a one-stop-shop for all your automotive needs.

Quality of Service:

AAMCO takes pride in the expertise and qualifications of their technicians. Each technician undergoes rigorous training and certification to ensure they are equipped to handle any repair or maintenance job. AAMCO also invests in advanced technology and equipment, allowing them to diagnose and repair issues efficiently and accurately. Customer satisfaction is a top priority for AAMCO, and they stand behind their work with comprehensive warranty and guarantee policies.

Pricing and Affordability:

AAMCO believes in transparency when it comes to pricing. They provide detailed explanations of the costs involved in their services, ensuring customers have a clear understanding of what they are paying for. AAMCO's pricing is competitive compared to industry standards, offering customers value for their money. For those in need of financial assistance, AAMCO provides financing options and payment plans to make their services more affordable.

Customer Experience:

AAMCO strives to make the customer experience as convenient and pleasant as possible. Scheduling appointments is easy, with online and phone options available. While waiting for service, customers can enjoy amenities such as Wi-Fi and coffee in the comfortable waiting areas. AAMCO understands the importance of timeliness and keeps customers informed with regular communication and updates throughout the repair process. The staff at AAMCO is known for their friendliness and professionalism, ensuring a positive experience for every customer.

Reputation and Trustworthiness:

With over 50 years of experience, AAMCO has built a solid reputation in the industry. They hold accreditations and certifications that demonstrate their commitment to quality and professionalism. Online reviews and ratings from satisfied customers speak to the trustworthiness of AAMCO's services. The company has also received recognition and awards for their exceptional work, further solidifying their reputation as a trusted provider of automotive services.

Convenience and Accessibility:

AAMCO understands the importance of convenience for their customers. They offer flexible operating hours, including availability on weekends, to accommodate busy schedules. Customers can easily book appointments online through their user-friendly appointment booking system. With multiple locations nationwide, AAMCO ensures easy access to their services. For those in need of assistance, AAMCO provides towing or shuttle services to make the repair process as convenient as possible.

Environmental Responsibility:

AAMCO is committed to eco-friendly practices. They take steps to minimize their environmental impact by properly disposing of waste materials and using environmentally friendly products whenever possible. By prioritizing sustainability, AAMCO contributes to a cleaner and greener future.

Community Involvement:

AAMCO actively participates in local events and charities, demonstrating their commitment to the communities they serve. They also engage in sponsorships and partnerships with community organizations, supporting initiatives that benefit the local economy. AAMCO's involvement in the community showcases their dedication to making a positive impact beyond their automotive services.

Additional Information:

AAMCO provides a wealth of additional information on their website. Customers can find frequently asked questions (FAQs) that address common concerns and provide helpful answers. A blog or resources section offers valuable insights and tips for maintaining and caring for vehicles. Testimonials from satisfied customers serve as a testament to the quality of AAMCO's services. Contact information and various customer support channels are readily available for any inquiries or assistance needed.

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Phone numbers

+1 (800) 462-2626

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