CB Gambling 1xBet Deposit issue

1xBet review: Deposit issue

ria rosido of US

Feb 28, 2024 5:41 pm EST

Verified customer

Resolved

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I got problem too in deposit issue.its been17 days without resolving the issue.ive been betting this site for 2 years.and i got problem for depositing money because i mistaken use ewallet instead of ebank transfer.my problem is they need the screenshot of my transfer that my name and account number is visible.and thats the problem the ewallet i use is they dont have that document only account number can seen.im out of patience because its never ending.everytime i check on it.they always say send the transaction that the name and account are visible.

1xBet response

Feb 29, 2024 4:04 am EST

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Dear ria rosido, My name is Alex, and I’m in charge of your case.

Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

To assist in reviewing your transaction, we kindly request the following details:

1.Your gaming ID:

2.Date of the transaction:

3.Time of the transaction:

4.Amount involved:

5.Payment system used:

6. Screenshot of the transaction:

Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.

To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there

We look forward to resolving this matter for you.

Best regards,

Alex, the 1xBet Team

I did that so many times.still they didnt resolve the issue.instead if i dont check it,they dont have any update what a worst costumer service.and if they reply it saying again send this blah blah blah.it gets me stress for how many days.its looks like im talking to a robot its repeating over and over again!

Tell to your company i donate the money.because im so get stress for begging the money and no way to get it back.enjoy your team regards to all of you!