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4.5 28 Reviews 1293 Complaints
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1xBet Complaints 1293

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6:35 am EDT
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1xBet Payment not received in my bank account

I placed a withdrawal request yesterday at 8:13pm of amount 1032, they told to wait or it takes time. My money has not yet credited in my bank account and no customer service is helpful, neither email complaint works. Please do the helpful

ticket id - #[protected]

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9:14 am EDT
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1xBet 1xbet

On april 6 around 5 pm india. I deposited 300 inspite of 350 minimum deposit. And applied for my deposit to my account it got rejected but now the deposit id or account has been changed by one try and can't ask my money back from them so i sended another 50 as 350 rupees is minimum deposit and i send the transaction id and stated my situation to the account holder id (gpay) [protected]@axis and texted him in gpay.

Yet today its been many hours since deposit yet my money not reached. What shall i do now. I tried their company support and texted there and tried to call but no reply from 1xbet company.

Desired outcome: Want my money on my 1x bet account or send it back to my gpay.

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5:07 am EDT
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1xBet 2 deposit still not credited in account

Have emailed with client ID the transaction screenshot all but haven't yet recieved any reply yet 1000 and 600 are the amounts debit please help me with a resolution here ... Te withdrawal has been no issue the only issue is with the. Deposit

Desired outcome: Money added in account or a refund

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12:24 pm EDT
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1xBet Bet unsettled from last 18 hours

This is bet № [protected] which is unsettled for the last 18 hours. when I contact support they said "Soon" sorry for the delay and doing nothing and not even telling me what is the reason they delay to settle this bet. So poor experience I will never use 1xbet bet in the future. please recover my money from them i lost thousands of dollars there and even before they stuck withdrawals

Desired outcome: Settle this № [protected] bet and i need to withdraw my money plz

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Update by Crypto Lover
Apr 07, 2022 2:32 pm EDT

This is my account id [protected] . ok, let me explain i placed a multi-sports bet № [protected] and it's 3rd day still pending and not yet settled though the result out already done you can check. Please stop wasting I contact support they just say "Soon" and give stupid reasons. Though i have already explained and you should notice with bet id pending for the last 3 days. please settle it and there is no reason you pending my bet.

There are many other betting sites who never done like this to me

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7:25 am EDT
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1xBet 2 Factor Authentification

I'm unable to login to my 1xbet account due to 2 factor authentification not working and I have been sending countless emails however i'm getting no responses. Chat customer service is also unable to assist me to recover my account. I am beyond dissapointed with their level of service.

Desired outcome: Resolve this mess and respond emails timeously.

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3:51 am EDT
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1xBet 1xbet

Refused to top up my account.It have already more than 15 hours,when I have paid amount but money not came to my 1xbet account yet and they are not receiving any call,I have requested call back,they not done it,I tried to chat with officials but they are not replying simply ignoring and I have mailed details but no response yet.I think it is just a fraud

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7:39 pm EDT
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1xBet I have [protected] cashed out 600 BDT in cash today. My money has not been deposited yet i need mony

I have [protected] cashed out 600 BDT in cash today. My money has not been

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10:47 am EDT
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1xBet A six to be hit in each of the 1st(3) of the match

Six has been gifted by RR batsmen ...now it's showing lost ...

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2:32 am EDT
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1xBet Account not Getting Verified ( Giving Stupid Reason)

My account ID is : [protected]

My account is on hold , not able to withdraw or place bet . I have provided all the documents that was needed , The last email from security team was

"Dear user, please provide us with the official document from your bank, which confirms that chargeback claim has been resolved.

We should see your personal data, bank card number, bank stamp and signature of the bank employee."

After that i was sent the bank statment , still im getting the same email again & again . Seems like you guys are fooling around and dont want to verify my account .

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Update by Bhavesh Kale
Apr 06, 2022 8:11 am EDT

My account ID is : [protected]

My account is on hold , not able to withdraw or place bet . I have provided all the documents that was needed , The last email from security team was

"Dear user, please provide us with the official document from your bank, which confirms that chargeback claim has been resolved.

We should see your personal data, bank card number, bank stamp and signature of the bank employee."

After that i was sent the bank statment , still im getting the same email again & again . Seems like you guys are fooling around and dont want to verify my account .

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Bhavesh Kale
US
Apr 06, 2022 4:42 am EDT

In recent i have done transaction of more than 10K every week . Last time I deposited 360rs in my gaming account , but i got the refund for the same in my account , Later when i deposited 3000rs , they deducted 360rs from my account . Im ok with the deduction but why account is put on hold , i have provided all the documents that was needed.

Now there are asking for offical bank statement , i have given the bank statement .

This is the last mail from 1xbet "Dear user, please provide us with the official document from your bank, which confirms that chargeback claim has been resolved.

We should see your personal data, bank card number, bank stamp and signature of the bank employee." what else are you guys expecting from me ..

I keep asking on asking what exact documention is needed , i still get the same reply "The Security Department is waiting for the requested files. Without providing the requested files any further actions are impossible."

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12:41 am EDT
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1xBet Rejected amount by service provider

Hi I have deposited money through phone PE but after sometime the transaction is rejected by service provider. I have already mailed and got TICKET ID" - #[protected] but till now i have not received any response from your team. I hope you will look upon this issue

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Update by Amit K Thakur
Apr 06, 2022 7:18 am EDT

I have already mailed but didn't receive any response from

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2:27 pm EDT
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1xBet Withdrawal problem in 1xbet app

Hi I'm santhosh and

I have deposited money into my 1x account using. "paytm wallet new" option.

While trying to withdraw funds I figured out that there isn't any option of "paytm wallet new" in withdraw section.

I'm not able to withdraw using another method it is throwing error. Tried withdrawing with every other method.

I've been waiting for 6 days for that payment method to reappear on the withdrawal page, but I don't think it's gonna happen anymore.

I have emailed to support team regarding this issue, but haven't got any reply from them.

My 1xbet Id : [protected]

Desired outcome: Help me get my withdrawal.

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3:55 am EDT
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1xBet I win my bet, but in 1x bet show lost, why???

I win my bet,but in 1x bet show lost,but why

Desired outcome: Chek it ,I win my bet,but in 1x bet show lost

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8:30 am EDT
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1xBet I have deposit 9280rs yesterday kindly please this money to my account refund it

I have deposited 9280rs yesterday please transfer this money to my account or refund it

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8:14 am EDT
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1xBet Deposit

I have deposited yesterday 500 but not added to my account and there is response it s totally froud pls help me

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1:50 am EDT
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1xBet Fraud play network problem

Sir play solitaire game 02.25am 4th April I won this match bit automatically game back main account. (Attention) you have unfinished game.the game will be continued as soon as you tap the OK botton. I press OK botton but start new game please help

Desired outcome: 30000 thousand game play

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Update by Amitava Maha Patra
Apr 08, 2022 12:10 am EDT

I play 4the April 2.25am I almost won rs 30000 game but company automatically back this game company not give winning amount / refund .I huge amount win company fraudest me please check &help

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8:47 am EDT
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1xBet Iam unable to get my deposit amount to my account

I don't get my deposit ammount to my account and they don't responce properly

Desired outcome: Not responce properly

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10:33 pm EDT
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1xBet deposit not received

I have transferred 500 EGP since 2 days and I haven`t received my money yet

the customer representatives in Egypt are helpless and not professional

my ID : [protected]

transaction date : 1apr22 at 22:20

these are screenshots from the transaction

and I already sent bank statement to the concern department through the email

now it`s been along time and I didn`t received my deposit into my account

I needed this amount in a certain time for a certain bet and now it`s gone

so I also need compensation for the damage

this is my email if you want : NOOR.ELDIN.[protected]@GMAIL.COM

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Update by Nouraldinho
Apr 04, 2022 7:06 pm EDT

Hello dears, of course i've contacted the mentioned e-mail for long time and they just.kept saying wait and we are sorry for the inconvenience

I don't want to hear more apologizes i just need my money on my account or release it to my bank!

This is my complain ref: #[protected]

Resolved

First they asked me to send screenshot with time and transaction reference and date, when I did, they said sorry we cannot consider this screenshot so give us another screenshots from the transaction, when i did they said sorry again we need bank statement, when i have sent the bank statement they said we're going to investigate with specialist and we will reply, and since this latest message they didn't reply to me. The emails i have contacted info-en@1xbet-team.com processing-ar@1xbet-team.com Kindly i need my transaction to be done ASAP

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9:39 pm EDT
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1xBet Withdraw Payment not received

My email - [protected]@gmail.com

Request #[protected] to withdraw funds to UPI MAN ASH

My 1xbet id - [protected]

Information about your request

Transaction ID: [protected]

Amount: 25000.00 INR

Bank Account number: [protected]

Bank account Holders Name: Shubham ganesh naik

Bank Name: HDFC bank

Phone Number: [protected]

IFSC Code: HDFC0004435

Date and time - Mar 29, 2022, 20:57

I can provide my latest upto date bank statement

I have been sending mails with all documents and proofs attached from last 4 days . But i have got no reply.

Transfer my money back into my bank account , or Give me it back in my 1xbet account .

If you have transferred the money i would like to have transaction details , reference number , bank statement of the same 25,000 payment which was supposed to be made in my bank account.

Indian 1xbet support team is fraud .

Transferring money to wrong people / their own bank accounts and them claiming it as sent wont work.

Desired outcome: Transfer the money in my bank account. Or Credit the amount back in my 1xbet account.[protected]

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Update by Shubham Naik
Apr 02, 2022 9:48 pm EDT

I am ready to provide any proof from bank statement to everything u request , cause i didn't receive 25,000 from 1xbet

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12:20 pm EDT
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1xBet Money not receive in wallet

I had deposited 500 rs in 1xbet account on 28 March 2022 and till date amount is not updated in 1xbet. I have mailed them, I have had a chat with them but no response no solution so far. Pls do the needful

Desired outcome: Please refund my money

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4:00 am EDT
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1xBet Deposit

Sir 24hrs huwa pay kiya hu mai abhi tak add nahi kiye

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Ksakib
US
Jul 22, 2023 3:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BDT Wallet No (user ID) :[protected]

2. Transaction ID:AGB89MYAQ2

3. Client phone no:[protected]

4. Agent phone no:[protected]

5. Bkash: time and date: 05:51pm 11/07/23

6. Amount: 10000

7. Bkash :Screenshot:

sir I am depositing 2 times yesterday it is getting rejecjed please solve my deposit problem

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MD Arshad Ali
US
Dec 17, 2022 9:01 am EST

Sir ami 1000 Bikash theke dp dichilam amar 1x id te dp stret a 500 dichi akhon amake 500 diche...akhon are 500 taka kibhabe pabo...amar id te taka gula diye diyen...,plz

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
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