Zone Fitness
reviews and complaints

I would like to cancel my subscription and as per requirement went into the branch to do so and fill out the form at reception but no membership could be found.

I signed up on the 31st March and it is been 17 business days since and I have been advised that I need to pay the full subscription in order to cancel.

This is something that should have been disclosed at point of sale, and it was not.

I initially started with zonefitness at sancardia in Pretoria years ago but then relocate to the one at Pretoria CBD at tramshed building due to work so yesterday when I was scanning my card and asking if they could link my photo with my card for safety reasons and I was told I should go to zonefitness which is at sancardia for that as my information is there even though I have relocated to pretoria CBD.

I felt so sad and very unvalued by the service I got yesterday and the reasons that they gave me did not make sense at all and it will be such and inconvienece and it is a bit far for me to go to sarcadia whereas Pretoria CBD is there and worse part is one company.

My name is Ms Patience Tsoka [protected] my gym card is [protected].

Me and my girlfriend signed up on the 1st of December. Today the 4th of December was her first time at the gym. After doing her workouts in the gym, when she gets to her locker after locking it she sees her locker is open and her money and EarPods went missing. This is unacceptable. To think about it we get 2 hours free parking downstairs, then what’s gone my car next?

We feel that you offer a program without taking in consideration the demand for space. Ocala has a lot of seniors. The problem with the space situation is being going on for more than a year. Your ocala west location was expanded and the situation is still the same. The program for signing up a day before is not working because by the time you do it, they put you in a waiting list. I had to give up my space a few times to give an opportunity to other seniors. We need a bigger room with more chairs to accommodate the growing number of Seniors in Ocala.

Today my gym membership went off for 2 member contract and an extra R198 levies. The consultant did not tell me about levies. Since when in my 40 years dod I ever pay gym levies. The consultant never told me about it just to initial every page. I asked him about it and he said he tells clients every thing. I am not that old or senile about money going off my account. He told me to look at my blue paper contract and it said R198 levies June and Dec? I am disgusted.

I regret signing up with sneaky behavior from consultants. This is my 3rd contract with zone and have never paid it.

I sent email to various people I phoned managers to tell them about this guy that took my details and I told him that he must come the next day to me and I will give him the go a head and pay the r50 card fee he never came to me so he didn't keep by his word so I decided that I didn't want to go further with it anymore but without my consent he still put my papers through without me knowing it and then I saw a debit order I phoned manager and they told me that they would sort it out and get it cancelled so today I received a call people telling me I owe zone fitness more than a R5000 which is impossible because I do not have a card nor did I give him the right to go head with the procedure I find this very unprofessional as I'm also a sales consultant I would love someone to resolve this matter immediately.

I am very alarmed about the number of cases of theft taking place at Zone Fitness.

The first incident was at Zone Fitness Cape Quarter, Green point on 16th October 2023..Two members (ladies) laptops were stolen out of their lockers. The locks were picked. Apparently it happened while the members were in a class from 5:30pm to 6:30pm..When we returned to the change room the door was closed, which was odd because the door is always open. The door stopper (dumbell) was removed..

This evening at Tokai branch. Same scenario- Two ladies laptops were stolen out of the lockers. Again locks were picked..The one ladies laptop, cellphone and wallet was stolen..Also happened while members were in an evening class.

This is the first time it happened at Tokai..But in the other cases..apparently it's nothing new. Happened many times..

There are no cameras at any gyms. If not, then have securities in the gym checking changing rooms during class times please. Something must be done.

So as i walk pass my friends elbow hits my bottle by accident and it falls and breaks and we go and inform the nearest employee of the accident and they force him to clean the water with 3 paper towels which clearly was not enough to dry the water and couldnt even provide him with a mop nor does the gym have anyone cleaning , also they made fun of him and questioned him and made him feel dumb and embarrassed him during the peak hours of gym this all happened between the hours of 7 and 8

The locker was broken into while it had a lock. My works laptop was stolen. When we told the staff we were told that no cameras. If this has been happening then why are no cameras, why are people not told before hand that even whwn you have a lock you can still lose your valuables. I would never recommend this gym to anyone. I woah they could lose all the members so they can open their eyes.

I've been double debited I reversed the payment and then it went off twice again reversed and block the payment tried to contact Zone Fitness Lenasia the accounts lady was of no help at all. Unable to use my membership since December because they refuse to answer my emails. And I refuse to pay the back payments because this is not my fault it could have been resolved in Decemeber if they assisted me when I requested. And I will not pay for something I was not allowed to use

I sent a cancellation request via the website in Oct 2022 for our 2 gym contracts. An agent responded, requested my ID, then told me I had 18 months remaining. I left it there. Then attempted again to cancel on 1st Aug 2023, I sent a mail to the same person that responded to me, she responded with this:

Hi L***

L****** ZFK1248049 - arrears are R255 and 7 months left.

E****** ZFK1239919 - ARREARS R255 - 6 MONTHS LEFT.

We opened our contracts a week apart!

I requested to be assisted by someone else as I am trying to cancel and did not request how long my contract is. She responded with the below on 4 Aug:

Please see cancellation settlement valid until 20/08/2023.

Debit Order

Start Date

Membership Type: Club

Duration: 24

# of Members Cancelling 1

# of installments 18

Monthly amount: R225.00

Reverse Discount Due: R1,800.00

10% Cancellation Fee R135.00

Total Cancellation Fee: R1,935.00

Additional Discount: R1,125.00

Cancellation Fee: R810.00

Arrears: R510.00

Final Due R1,320.00

The remainder of my contract is 6 months, which amounts to R1350, so how is the above correct? There are 3 cancellation fees! According to the CPA I am allowed to cancel my contract with a small fee, this is basically the whole remaining contract.

On the 7th Aug, I responded and asked her if this is for both memberships or only one, she has still not responded. I have also sent a follow up email, with no response.

Please, could someone who knows what is going on assist me to cancel these two contracts?

I was in the Milnerton branch to file a cancellation I spoke with Reece who had confirmed my contract can be cancelled with immediate effect with no waiting period or cnacellation fees.

This was escelated to Jodi who sent it to Michelle who sent it to Heinrich and as you can see gotten quite the run around.

Alll I want is for these contracts to be cancelled.

Please see all correspondence attached and advise on the steps to follow as I am certainly not happy that I need to be forced to pay for this service I was told could be cancelled at any time.

On Tue, Jul 25, 2023 at 10:22 AM Gerhard Simpson wrote:

Hi Jody,

Thanks for taking my call earlier today.

As discussed I completed forms on the 12th of July 2023 at Milnerton Zone Fitness I spoke with Reece who assisted me.

I asked if we could cancel the 2 contracts for my wife's and son's card numbers below.

[protected]

[protected]

To which Reece confirmed I can go ahead and cancel immediately.

I again asked Reece if he was sure we can and he said he would double check and again confirmed that both Lindsay and Tristan no longer had any months left and could be cancelled immediately with no penalties attached as the period has ended and we could cancel at any time.

I request that based on the discussion had with Reece that this will be upheld and the contracts both be cancelled without penalty as discussed.

Looking forward to your response in this regard.

I'm a member of Zone Fitness is Westgate Mall Mitchell's Plain , for the past 3 weeks the temperature of the showers is cold 🥶 not even Luke warm but cold , I told them at the front desk twice already and both times they they me it's because of loadshedding, I even tried going before loadshedding it's still cold and I understand that loadshedding causes many problems but surely as a business we should go the extra mile ,I mean Virgin Active also has loadshedding but they have hot water all the time ...its very sad I'm actually so disserpointed because I actually find Zone to be I good gym but 3 weeks no hot water and the staff doesn't even seem phased.