Zone Fitness
Reviews and Complaints

I joined Zone Fitness in Kraaifontein last year and due to being unemployed I could no longer pay the fees. Zone Fitness contacted me via email and I informed them that I am unemployed and that I cánnot afford to pay the monthly fees.
The consultant Rowena Wenn informed me that she will place note on my account, that was in June 2021.
Since then I have not been contacted until today when I'm told that my account has been handed over?
My question is if a note was placed on my files - why am I handed over plus why have they not contacted me prior to handing me over.
This is against the treating a customer fairly principals and is unacceptable.
I am now liable for extra fees which I feel is unacceptable.

On the 2/12/2021 I went to zone fitness Bellville to upgrade my membership card to a superclub. I was assisted by Siya, when i went to wynberg i was told he was not suppose to up grade me as i was upgraded automatically hence i was paying during covid.

I went back to Belleville spoke to the sales manager he promised to call me back which he never did. I had to go back again to Belleville and i was assisted by someone else she tried her best as she told me they will try to put back my monthly installment to R197 instead of R299

I am unhappy with the sales consult Siya cause i feel like he just wanted a sale and upgraded me although i was upgraded already by the company, his manager is also careless cz he contacted me back as he promised. I had to go back and findout myself what is going on.

Kind Regards
Pakama Anita Mangali
Contact number :[protected]
Email address : [protected]@gmail.com

I asked how many months I have left on my contract and got feedback almost instantly, as soon as I asked for my contract and if there would be any charges when cancelling, no response. It's been 8 days. Still no response. Please can head office contact me urgently. jodyn.[protected]@gmail.com

RE: Wade Page - Zone Fitness Contract Westgate Mall Mitchells Plain
4 Mariner Close
Rocklands
Mitchells Plain
7785
22 November 2021
© [protected]
Ref No: [protected]
I would like to complain about my son's contract with Zone Fitness Westgate Mall Mitchells Plain. Wade is currently an unemployed student whose contract ended in February 2020. My son & I personally went to cancel the contract in mid-January last year. The lady who assisted me wrote it down in a book and I asked her for any proof of cancellation and was told that it's been canceled and that the last debit order will go off the 1st February 2020. I went to cancel my debit order at my Bank from the 1st March 2020.
When I received an email from Norman Bissett & Associates, on 15 July 2021 I immediately went to see one of Your salespeople Ethan, who made a note and told me that he'll make sure that someone will call me regarding the fully paid contract. After I didn't hear anything from Zone Fitness, I directly contacted Norman Bissett & Associates offices on the 6th October 2021 and spoke to a lady named Nomfa. After explaining to her that we paid the contract in full and that I personally went to cancel it before I stopped the debit order a month before the contract expired and didn't receive any proof of cancellation. Nomfa fully understood and encouraged me to contact Zone fitness directly.
I called Zone Fitness on the 7th October 2021and spoke to Samantha who told me that she will explain to her manager and that she will get back to me. I didn't hear anything from Samantha or her manager and contacted her on Friday 18th November 2021. According to her they called me several times and couldn't get hold of me. To date, I never received any calls or emails from Zone fitness but they gave all our contacts to their lawyers.
To my understanding, that is what any normal business providing a good service or product will do. My son's contract is done and I'm not taking any responsibility for the outstanding amount due to your poor bookkeeping practice. I'm utterly disgusted at the very poor service that You have provided me regarding this matter.

Eagerly Awaiting Your Response.

J. Page
(Wade's Mom)
[protected]

I opened a gym account with Zone Fitness March last year before we went under lockdown. The first month was supposed to be free but they debited my account. For months I did not go back to school coz and still I was expected to pay. I have not gone to Zone fitness since March last year and still they expect me to pay. I could not go to school due to financial difficulties and asked them if I could cancel when I registered they said to cancel I would pay R1800 but then when I wanted to cancel they said I should pay +-R3000 for what I dont understand. I'm a student and I have someone else under me. Why are they not like virgin active that let people cancel for free because of Covid. Is it our fault that Covid started?

Hi I will like to complain about zone fitness I went last year to cancel my contract I finish the 2 years around Match I went to cancel it the guy the he said the guy who cancelation is not the I went and I went again this year no help now I received a call from other people asking to pay zonefitness and they didn't give a paper or anything as proof so what must I do.

I was technically forced to sign up on the 23rd September! I was told clearly that the whole of October is going to be free as it's part of the special and that the first debt would take place on the 29 November 2021. I am super upset as my account got debted on the 29 October, YOUR WORKERS AT ZONE FITNESS IS CONTACTING ME PERSONALLY HARRASING ME FOR MONEY, KNOWING THAT I WORK ALSO EVERYDAY, THEY CALL TO MY CELL DURING WORK HOURS. I HAVEN'T EVEN STARTED GYMING YET CAUSE I DON'T EVEN HAVE A PROPER MEMBERSHIP CARD! ZONE FITNESS IS A BAD BUSINESS AND I WILL NEVER RECOMMEND IT TO ANYONE

Hi my name is Zinzi Zima id number [protected] I've paid up my zone fitness account 2016 at sanlam centre in parow, up until today credit worx is still harrasing me and the worse thing is I can't get a job due to this account. I have a 2 yrs baby that I still need to take care of her. she can't afford to sleep without a roof and empty stomach because of your fraudulent, why should an innocent soul suffer because of you? I don't think guys you will enter the heaven. I need EFF to interfere

Please stop the debit order. My contract was for 2 years and it is more. You send the msg saying it was going to be over by August. But you are continuing the contract without my consent and going against the contract I signed. So please please stop stop stop the debit order. I do not wish to continue coming. I even stop coming since 2019 but I let the debit order go through. So please stop I don not intend to continue the Contract so please please stop. You guys are giving me a bad record

Is there anything they can do in the studio at zone fitness westgate mall. The heat in there becomes so unbearable. The fans is so high up, it doesnt help at all. If they can maybe get some floor fans, that wud really help alot. And also we have been requesting for the Saturdays beginners step class to be brought back, but to no avail. So if u could pls look into that, it wud be appreciated.

I signed up a 24 months cobtract with zone fitness, pretorius street December 2018 to December 2020 thats 24 months..in june 2020 i requested cancellation by email stating that they should cancel my contract at the end of the contract term which to my knowledge its End december 2020, i did not say immediately or with immediate effect in the email ..they responded about covid 19 free access and they did not explain that because of covid they will be extending the contract after expiry by a month or two..they did not cancel it..they instead said i must pay R281.00 for cancellation.For what i don't know, until i was harrassed by phone calls from lawyers and that there is court order, they will garnish my account for R600_+. I am not happy, i am so disappointed. I don't know if my email was misread or its a way of putting clients into depts. When i requested cancellation i specifically said end of december 2020 which to my knowledge was end of my contract.. thus responses from her i have never received at that time that's why there is no response from me..only in january when i reversed payment then they cook up things...why would she ask me again if i want to cancel at the end of the contract when i requested so?why must they extend my contract by 3 months without them notifying me? without my consent? Did i cause covid? Did i ask for them to do the suspension on my behalf?Now putting my credit reputation in the negative. Attached find trailing emails..and her responses

I am so unhappy with zone fitness, as they now have put me further into debt. I opened a contract in Nov/Dec 2020 for myself and my son at the Capricorn Square branch in Muizenberg Cape Town..

I ran into unforeseen financial difficulties and was in arrears for a few months. I was informed this month that I have been handed over and I am liable for the full amount of the 36 months which accumulates to R12000. How can it be that I am a few months in arrears (not even 10months) and now I have to pay the full amount of the contract. This is really unfair, I am a single mom and and something I can't understand. I can't afford to pay this amount. How am I expected to pay this back. It is making me sick to think that I am deeper in debt now. Zone fitness staff just do not understand and just release us from our contract. COVID and clients might also feel not safe to attend the gym.

One of their agents signed my husband up as a member but wrote his name with my ID number. Him as banking account holder with my banking account details How did this pass through whoever captures these deals. Clearly you will see when you enter my ID number it says Female. Please I want to take this further as I work as Admin at a well known company and if I should captured details like that incorrectly I surely will be fired and they'll accuse me of FRAUD.

Hi there,

I trust you all are well.

I have a dispute on a matter that should have been resolved years ago when I left the City of Joburg. After attending the Zone Fitness Gym at Southdale Mall, Joburg while I was on a 12-month internship just up the road at a shopfitting company in Robertsham, I had to leave since my internship program ceased with no permanent employment to even continue residing in Joburg.

Since realising afterwards I was misinformed about the minimum term contract offered, apparently 2 years, I am contesting the 1 year that I didnt attend due to relocating forcefully. My contract was the period: [protected]. My Internship was the period: 1 Mar 2017-28 Feb 2018. The sales agent who actually found my details from a prior cancelled attempt at signing, assured me to not worry about the terms and never walked the cancellation part with me since I was open about me leaving at the end of one year.

To my surprise, I get a call this week about Zone Fitness. It's now been 3 years since I left Joburg and now I have to deal with this unethical attempt at extorting money from me for a 1 year period that clearly was impossible for me to use at their gym in Southdale. How can this be lawful?

Its tough as it is getting employment, and currently I am employed at a decent post only the 2nd time since interning in Joburg.

Now, with a good credit score and no judgements, I am faced with this from Zone Fitness Accounts. Surely, this can't be permitted. If so, I am forced with obliging.

Has nobody sued this company yet?

My name is Bennett Saayman
[protected]
I have been a member since 2019 at Willowbridge Zone Fitness Gym. Due to medical reasons I canceled my membership at their advise. The consultant who dealt with my query was Heinrich from accounts at Willowbridge. I was informed to pay the outstanding amount due which R400 as my account must be zero. I paid it, and was promised a paid up letter. The ordeal transpired in 2020.I received a paid letter in 2021. I submitted to the collecting company. They said the letter is not a legitimate letter as no manager signed it.Still waiting on a paid up letter.

On the 31/05/21, I signed a 24 month contract with zone fitness capricorn then transferred to wynberg . I paid the monthly fees with my student bursery. Iam currently not studying anymore due to covid I am unemployed and cannot afford to pay the remaining months. So I went in to cancel my contract so a lady at wynberg zone fitness gave me a price of R1037. 00 and she wanted me to pay upfront in 2 days. When I calculated the amount myself it came out to R407. 00 for the 10% of my remaining months. She tried to over charge me double and when I questioned her she rude spoke loudly with attitude. She has no customer ethics. I am utterly disgusted with the service and treatment I received when I tried to end my contract. Which everybody knows we in the middle of a pandemic so where's the empathy?I am deeply disappointed with the way she spoke to me when I said I can't afford to pay it. Zone fitness won't see me again!

So I received an email from lawyers recently. I was handed over to lawyers from zone fitness. The problem I have is that it's been a year almost and I only find out now that my account is in arrears. If the lawyers didn't email me I would've never known. PLEASE NOTE: that the same information Zone fitness had of getting in contact with me (phone number and email), was sent over to the lawyers. I only found out about the account when the lawyers emailed me. If you have my phone number and email and still couldn't get a hold of me I would've completely understood. The amount is not a lot but the principle and the way you do business is shameful. If I knew about this it would've been paid long ago and cancelled long ago. So my contract was done already and I went on a month to month, covid happened and I heard nothing, I assumed that my account is closed (it take full responsibility for that). The problem I have is that Mitchell's Plain Promenade branch didn't notify me about anything, according to the accounts department they sent me messages. Now my problem is, if you message a client via SMS and they don't respond, you have a phone number and an email address. A good service provider would send an email to the customer should the customer not respond via the messages. The client (me) have another phone number, so your accounts department which could obviously see there's no response on the phone number could've sent an email, where the lawyer sent me an email and that's how I found out. So your response is you couldn't get hold of me, so how is it that a lawyer could get hold of me with the same information of the customer you obviously supplied them with (meaning phone number and email). So what is shocking is when I spoke to the accounts department, I asked the accounts lady why they didn't email me or send a letter when they saw that there's no response with the phone number, I was told we are not a retail store. To my understanding, that is what any normal business providing a good service or product will do. My contract is done, I do take responsibility for assuming that at the time when covid started that my account is cancelled. But I'm utterly disgusted at the very poor service that you've provided me within this matter. Regards Cheslyn Hartogh ([protected]@gmail.com)

I don't know how many times do we have to complain about the bad experience in that branch. It is clearly showing that Zonefitness doesn't care about us and the only thing they worry about is if u skip a payment.

Simple clear that as long as we are black we will die suffering.

The pain of taking shower with cold water after gym and one is even feeling sorry but UYABHATALA💔

I have joined the gym because they were running a special for student and then the pandemic happened. I explained my situation that I would not be able to pay for gym fees because I am still unemployed and a student. They kept calling and increasing the cancellation fees, keep in mind that the gym was not open at that moment. Now I want to cancel my gym fees and they have been double charging me. I emailed them asking about the fees increase and why are they charging me for a service I am not using, the person said " I should pay the fees". The management and CEO of this company is dragging the company down, before they know it no one would want to use the gym.

I have cancelled my contract in November 2020, given the 20 working days notice, the contract will terminate on the 10th December 2020. Zone fitness refuses to cancel my contract until the outstanding membership fees are paid, but they will not provide the amount, despite requests. The will not stop the debit order on my bank account, resulting in bank fees to me when the debit is returned.
Their action goes against the Consumer Protection Act, I can not find any email address for Management, and I am getting no assistance from the accounts lady I am liaising with.
I want my credit history corrected, I want the contract cancelled, the debit order cancelled and a paid up letter from Zone Fitness.
I can be contacted on [protected]@era.co.za.