Williams-Sonoma
reviews and complaints

I truly regret not having come across the reviews for Williams-Sonoma before purchasing an Advent calendar as a gift from their website. It was rather disheartening to realize that the product was being shipped from a third-party vendor and it would take several weeks to arrive. Unfortunately, I had already made the purchase on November 12th but on November 19th, I received an email directly from WS saying that it had been delivered. Taking measures, I called customer service, but I now realize that their policies leave much to be desired as the person on the other end had no idea about the discrepancy regarding the alleged delivery. He informed me that the product was yet to be shipped and would not arrive until December 2nd, which meant that it would be after Advent had already started. Frustrated and wanting to gift something that could be used during the season, I requested the cancellation of the order. However, the representative explained that he could not cancel it outright and that the rules indicated that he had to send a request to the third-party vendor, which could take three to five days, and then the vendor would have to cancel it. To compound my concerns, the representative agreed that the product could still be shipped by the time the cancellation process was completed. His suggestion was that I return the product at my own expense if I no longer wanted it upon its arrival. Seeing no way out of this predicament, I asked to speak to a supervisor, but after waiting 20 minutes, I never was connected to one. Instead, I received an email from the supervisor saying she could not do anything differently from what the representative had conveyed to me. Overall, this experience has made me realize why Williams-Sonoma has such poor ratings when it comes to their customer service and product delivery dates. There are many other similar companies out there, and I no longer feel the need to shop at Williams-Sonoma again.

I recently ordered a lovely ceramic dish from the Williams-Sonoma website for my sister-in-law as a Christmas gift. The website provided me with an option for 2-day shipping for an extra fee, and I decided to go for it, hoping to speed up the delivery process and get the gift to my sister-in-law before Christmas. Unfortunately, I was surprised to see that the company displayed a delivery date of January 27th, 2022. Nevertheless, I accepted this date and patiently waited for the delivery.

Sadly, January 27th 2022 came, and the item did not arrive as expected. When I checked the website, the delivery date had been pushed back to February 24th, 2022, which was quite disheartening. The situation did not improve as February 24th approached, and there was still no delivery. Checking the website again, the delivery date had mysteriously shifted to March 24th, 2022.

Despite being disappointed and frustrated with the situation, I decided to give Williams-Sonoma the benefit of the doubt and wait until March 18th to see if there were any updates on my shipment. Sadly, there was no update, so I decided to get in touch with their customer service team. The representative I spoke to apologized for my confusion, as it turned out that the expected delivery date was not the actual delivery date but the time the product would be ready to ship.

While speaking with customer service, I discovered that Williams-Sonoma was expecting to receive more units of my ordered ceramic dish by March 24th. I found it quite strange since there was no indication of it being out of stock when I initially placed my order. However, by some coincidence, the day after I contacted customer service, I received an email stating that my order had been shipped. The whole experience left me feeling like they forgot about my order and only sent it out once I reminded them.

Waiting for 93 days for an item that I was initially told would take a month to deliver was absurd. It is clear that Williams-Sonoma is struggling with fulfilling orders, and I cannot imagine the workload that their customer service reps must handle. The company needs to focus on delivering orders promptly instead of spamming customers with endless emails all day, every day. I hope they can improve their service delivery and ensure these late delivery problems do not happen again.

After a recent disappointing experience with Williams-Sonoma Home (WSH), I feel compelled to share my story in order to caution others who might be considering making a purchase from this company. I bought two very pricey items from them: an outdoor dining table and a cover for it. Unfortunately, upon delivery, I realized that WSH had forgotten to include some vital support pieces for the table. This means that, unfortunately, the table couldn't be safely assembled. As a result, I had no choice but to refuse delivery.

I contacted customer service at WSH in the hopes that they would have a solution and get this mess resolved quickly. Regrettably, the resolution I received consisted of a form email with a new delivery date that was many weeks away. I was quite disappointed that they did not even acknowledge the inconvenience that this caused me. If I had known that the delivery would take six or more weeks, I would not have made a purchase from them. Plus, they had charged my credit card a large sum of money weeks ago, before even delivering the table. If this isn't infuriating enough, when I purchased the table cover from their website, it was initially stated that the shipping would take 2-4 weeks. However, a few hours later, I received my confirmation email informing me that the order would actually ship in 5 weeks, meaning that I wouldn't receive it for 5-6 weeks.

I called to cancel the order, yet WSH refused to honor my request. Later on, when I took a closer look at the receipt, I realized that I had been charged the "unlimited furniture delivery fee" (for $199) for a small 10-pound package that's supposed to be shipped via UPS. It was unthinkable! I was so frustrated and disappointed with this company's lackluster customer service and poor attention to detail. The products that they offer don't live up to their price tags, in terms of quality and reliability.

I highly recommend that you think twice before buying anything from Williams-Sonoma Home. They do not seem to care about their customers nor are their products always worth the high prices they charge, which means you may very well regret your purchase.

As a concerned shopper, I recently sought out Williams-Sonoma (williams-sonoma.com) to purchase a bean bag for my child. However, my experience with their customer service left me feeling thoroughly disappointed and unsatisfied. I received the same damaged product a whopping four times after contacting the company and being told that the issue would be resolved with manufacturing. It was truly disheartening to hear that the company could not offer me a product that was not defective.

As if this wasn't bad enough, when I attempted to return the item, I was informed that, because I had purchased it on a WS credit card – which had already been paid off – they could only offer me a credit for more merchandise. This would force me to return to a store where clearly their items were not up to par, and where customer service had been seriously lacking. After hours on the phone and speaking to various representatives, I eventually reached a lead supervisor who assured me that I would receive a merchant credit and could keep the damaged item. She even went so far as to send an email outlining our agreement. Yet, when the promised merch card failed to arrive, it became clear that someone above her had cancelled the agreement and chosen not to honor our arrangement.

I reached out to the supervisor who had originally promised me the merch card and was met with silence. My patience dwindled as days turned into weeks, and I continued to seek out someone higher up in the company who would be willing to listen to my complaints. In the end, I spoke to representatives who informed me that they could only credit back to my already-paid-off card, and that in order to receive any further compensation, I would need to return the item a fourth time. This was simply unacceptable.

As someone who works in the medical field, I know the importance of providing excellent customer service. The fact that a company as large as Williams-Sonoma could get away with such subpar service is truly shocking. As a result, I will never shop with them again, and I will not hesitate to share my negative experience with others. I urge the company to listen to its customers and take responsibility for its mistakes.

Greetings everyone! I recently had an experience with Williams-Sonoma's online store, and I must say it was quite unpleasant. I was drawn to their website by a 20% discount promotion on a frying pan that caught my eye. Convinced that I had found a great deal, I placed my order on December 2nd and paid for shipping. According to the website, my frying pan would arrive between December 15th - 22nd, which I felt was reasonable.

However, as the days went by, I grew concerned that I had not received any updates on my order. After checking on the status of my order, I was disappointed to find that it was still labeled as "Pending Fulfillment". I attempted to contact their customer service to inquire about my order, but my email went unanswered for days. I then decided to call customer service, but was kept on hold for an hour before I could talk to someone.

Once I finally got through to customer service, I was told that there was nothing that they could do to expedite the delivery of my order or even provide me with an estimated time of when it would ship out. I found this disappointing, as I had already paid for the product and had no control over when it would be delivered. I even asked if I could cancel my order and buy it somewhere else, but they refused to do so, leaving me feeling helpless.

The customer support experience was terrible, and I was told that I could not speak to a supervisor. In addition to this, I was told that I could only wait until my order shipped, which could take a few more days and then wait another 10-15 business days from that point. Worse still, I was not provided with any contact information for anyone higher up the chain to speak to about my concerns and was advised to wait for 24-48 hours for a supervisor to call me back.

As someone who values good customer service, I found this experience completely unacceptable. This kind of treatment of customers is not what we should expect in 2021, and I urge others to consider other options instead of Williams-Sonoma. I would not like to return to this store, and I recommend others to stay away as well. I have no plans to let it go, though. I will continue to reach out to them until I get my frying pan or my money back - this is by far the worst purchasing experience I have ever had!

I recently had an unpleasant experience with Williams-Sonoma, an online retailer that I had trusted for many years. I had ordered a Willie Bird Turkey for my Thanksgiving feast, which was meant to serve 12 guests. However, on Tuesday before the big day, I received notification that my order had not yet been shipped. I was concerned, but the customer service assurance I received from a supervisor helped to calm my nerves, and I believed that I would receive my order by 3 PM on Wednesday. Unfortunately, that was not the case.

At 1 PM on Wednesday, I received a call from Williams-Sonoma to inform me that I would not be getting my turkey. I was devastated and broke down in tears. There were no other fresh turkeys available in our small town, and the frozen ones were not an option for me. By this point, my Thanksgiving was ruined. When I expressed my dissatisfaction, I was offered a choice between a free Christmas dinner or a $250 gift card. Although I felt entitled to both, I accepted the gift card.

Meanwhile, I continued to feel upset about the ordeal, and my frustration only deepened when I never received the promised gift card. After multiple inquiries, I was informed that it had been cancelled and I should not have been offered it in the first place. That explanation felt unacceptable - how could they offer me compensation and then change their minds? Their next offer of a 20% discount on my next purchase felt like an insult after everything I had been through.

I have been a loyal customer of Williams-Sonoma and their affiliate Pottery Barn for years, purchasing everything from cookware to furniture. However, this experience has destroyed my trust in them. I cannot recommend them to anyone for any event, and I will never shop with them or their affiliates again. It is disheartening to have such a negative experience with a company that I had once thought so highly of.

As a concerned customer, I feel disappointed and troubled by the experience I had at Williams-Sonoma. During my visit to the Biltmore Fashion Square location in Phoenix, Arizona on June 11, 2020, I encountered an assistant manager who displayed completely unacceptable behavior towards me.

While browsing the store for home items, I decided to touch a throw to feel its texture. Suddenly, the assistant manager rushed towards me and screamed, "DO NOT TOUCH THAT." Her sudden outburst made me extremely uncomfortable and alarmed. I expressed my concerns to her, to which she responded that she was the manager. However, her behavior continued to be rude and entitled.

It is critical to note that there were no visible signs or policies in-store stating that merchandise should not be touched. Furthermore, even if such policies existed, they should be clearly displayed for all customers to reasonably read.

As a faithful customer of Williams-Sonoma for over a decade, I never expected to feel so uncomfortable and targeted while shopping in one of your stores. I would like to emphasize that I was not in the store to steal or engage in any malicious behavior. I was there as a legitimate customer to make purchases.

The assistant manager's behavior was unbecoming of a reputable company that claims to uphold impeccable standards of customer service. It is vital for companies to maintain consistency with their brand identity and values. Therefore, I am reaching out to you to make you aware of the unprofessional and unacceptable behavior that I experienced at your store.

I urge Williams-Sonoma to take proactive steps to ensure that all employees, especially those in management roles, are trained adequately to provide exceptional customer service. Customers should feel valued and respected when shopping at your stores. Your reputation is built on offering high-quality products, but it is also affected by the service you provide to your customers.

I hope that my feedback will be taken seriously and that this incident will not be repeated with other customers in the future. Thank you for taking the time to read this message.

My experience with Williams-Sonoma has been one of frustration and disappointment. I ordered an oven and did not receive confirmation, so I ordered another. When the product went on sale for cheaper, I called customer service to get the reduced price applied to my order, but was told it could not be done, even though I hadn't received the merchandise yet. I canceled one of the ovens, which had not yet shipped, and returned the other when I received it. However, it took 3 weeks for the credit to be applied after Williams-Sonoma received the merchandise back.

When I ordered two more ovens at the reduced price, they were backordered and one of the ovens I received was damaged. I was promised expedited shipment of the replacement oven, but later found out that it wouldn't be sent until the damaged oven was received by Williams-Sonoma, which I found to be deceptive. Despite calling four times for an update and being promised expedited shipment, my delivery date was pushed back to May 11th.

When I tried to speak with a manager about the situation, I was told there was nothing that could be done. I suggested picking up the oven at a local store, but was told that Williams-Sonoma could not call the store to arrange this. It is unacceptable to treat customers in this manner, especially when the items being purchased are not small amounts, but rather $350 each. I am thoroughly disappointed with my experience and am hesitant to shop with Williams-Sonoma in the future.

They advertised a Breville Smart Oven Air Fryer, Stainless Steel for $299.95. I place and order and paid for it. This was on April 5th 2021. I was informed that the product would ship end of April. As the shipment date approached I got an email saying that the shipment would be May25-29. I sent them an email and got excuses. I got an email says that they would compensate me for the delay. Now I get another email that the shipment will be Ju11-June15. I also asked then if I could pick up the item at their local store. They refused to let me do this. I also see that they have now raised the price to $350. This looks like a bait ans switch scam. I will never buy anything from this store. I used to love shopping there. Buyer beware

***Email correspondence with Williams Sonoma***
Thank you for contacting Williams Sonoma regarding order number ***79365. My name is LaShaunda A. It's my pleasure to be assisting you today. Thank you for letting us know you would like to keep the order and wait for the delivery. We are happy to discuss compensation once the item has been delivered as mentions by the previous rep. Regrettably, we are unable to discuss compensation prior to any issues relating to the order being resolved in full, as we aim to take all events into consideration when discussing compensation with our customers. Your estimated delivery date is 5/27 - 5/31/21. Again we appreciate your patience. Once you receive this item, reply back to this email and we can discuss the comp at that time.

Thank you again, and please feel free to contact us with any other questions.

Warm regards,
Lashanda A.
Customer Service
Williams Sonoma

----- Original Message -----
From: ***@mdabreu.com
Date: April 24,2021 12:02 PM
To: 'Williams-Sonoma Customer Service'
Subject: {EXT} RE: OPL/ ***79365
Hello,
Please do not cancel my order. I want the Breville Oven Air Fryer. I was under the impression that my credit card had already been charged. Please go ahead with the charges. I am interested in your thoughts on the compensation. I am a customer of Williams Sonoma and I enjoy shopping there.
Thanks for your reply and I am waiting for the arrival of the appliance. Please do keep me posted on the progress. Thanks Again.
Manuel

From: Williams-Sonoma Customer Service
Sent: Saturday, April 24,2021 6:14 AM
To: ***@MDABREU.COM
Subject: RE: OPL/ ***79365

Hello,
Thank you for contacting Williams Sonoma regarding order ***79365.
I reviewed your order and researched the Breville Smart Oven Air Fryer, Stainless Steel (2119164) today. I found that the Breville Smart Oven Air Fryer, Stainless Steel (2119164) is currently on backorder. Our records reflect that we are expecting the air fryer to arrive back in stock on 05/24/2021. Once the shipment arrives, it will go through a quality control inspection. If there are no issues with the items, our warehouse will start to fill orders, starting with back orders.
Upon successful delivery of the Breville Smart Oven Air Fryer, Stainless Steel (2119164), I am happy to discuss issuing compensation for the delay in shipment.
At this phase of your order, we have yet to process and charge you. I understand if this date has become unacceptable to your needs, you will not be charged if you decide to cancel the item from the order. Simply respond to this email confirming the action.
We appreciate all of your patience, please feel free to contact us with any other questions.
Warm regards,
Maia R.
Customer Service
Williams Sonoma

----- Original Message -----
From: Aicheh Bachkhaz
Date: April 24,2021 7:09 AM
To: customerservicews ws
Subject: OPL/ ***79365
***ERT Associate*** Please create a new email and respond to the customer via the email address on the order. This came through as feedback on our site from order tracking. Here is their message received 04/23/2021:

Comments: Bought the appliance on April 2nd. Promised a delivery end of April, now the delivery has been moved to end if May. Why do you sell products that you do not have in your inventory?

Order: ***79365

I was extremely disappointed with my recent experience with Williams-Sonoma. As a long-time customer who has spent tens of thousands of dollars with them, I expected better treatment and customer service than what I received. I received a housewarming gift of a dining room table that was misrepresented on the website and looked nothing like what was pictured. The table was made of what appeared to be linoleum or plastic and was gray in color, unlike the wood color advertised.

When I contacted customer service about returning the table, I was met with resistance and unhelpful representatives who refused to make an exception for a gift I did not choose myself. I spent three hours on the phone with three different customer service reps, each giving me the same response and refusing to connect me with management.

It was frustrating to argue with a company I have trusted and spent so much money with over the years. I would have gladly accepted a store credit, but the representatives were unyielding and inflexible in their policy.

While they did eventually agree to return the chairs that were part of the gift, I was left with a table that I hated and no recourse for returning it. I am now stuck either trying to sell it online or keeping a piece of furniture that I don't want. This experience has caused me to lose faith in Williams-Sonoma and I will not be shopping with them again.

Their lack of concern for customer satisfaction, especially given their online business model, is disappointing. I caution anyone considering shopping with them to think twice and consider the potential pitfalls of their return policy. My hope is that they will start valuing their customers more and understand the importance of good customer service.

I recently had a less than satisfactory experience with Williams-Sonoma when I ordered a cake to be delivered to a dear friend before Christmas. Unfortunately, on December 23rd, I received an unexpected notification that my item was on backorder and I had not been contacted about the delay. Understandably, I was disappointed and worried that my gift would not make it in time.

I contacted their customer service team to address the issue, and they offered to have Christmas cupcakes delivered overnight instead. Although skeptical, I agreed to the substitution since I was assured that they were available and would arrive by 8 pm on Christmas Eve.

However, my disappointment only grew when I checked on the delivery status at 2:15 pm on December 24th, and I discovered that the cupcakes were also on backorder, this time until the 29th of December. As this was not what I was promised, I asked that the order be cancelled, and Williams-Sonoma agreed.

Unfortunately, my disappointment was not yet over. To my embarrassment, the cupcakes were still delivered on the 28th of December, which put both my friend and me in an uncomfortable position. Despite contacting customer service yet again to rectify the situation, I was met with frustration and unhelpfulness. To make matters worse, the representative I spoke with (Michael) hung up on me when I expressed my disappointment.

I felt utterly let down by Williams-Sonoma's handling of my order and the subsequent customer service. Their purported inability to cancel the order even after agreeing to my request is certainly not a positive reflection of their business. As a paying customer, I expect timely and honest communication, transparency, and reasonable service. Sadly, Williams-Sonoma failed to demonstrate these qualities, and I would hesitate to do business with them again.

As someone who was excited to purchase a gift from Williams-Sonoma for a couple with a wedding registry, I was disappointed by the experience I had with their customer service. Although the couple lived in Minnesota and I reside in Chicago, I was eager to have their gift sent to me for safe keeping. Unfortunately, the delivery didn't seem to go as smoothly as I had hoped.

Over the course of three days, I attempted to reach out to Williams-Sonoma's customer service line a total of six times at various hours of the day. Each time I called, I was met with a message letting me know that there was a high volume of people contacting them, causing me to remain on hold for an extended period of time. Despite my best efforts, I was unable to connect with a representative to help me resolve the issue.

Eventually, I followed the instructions provided in their message and logged onto their website to file my concern through email. Williams-Sonoma promised that they would respond to me within 48 hours. Unfortunately, it has now been ten days since I reached out to them, and I have yet to hear back.

Desperate for a solution, I decided to give their customer service line another try, this time at 7 am. To my surprise, I was finally able to reach someone who was eager to help. The gentleman promised that he would send me shipping labels so that I could return my gift, but when I explained that I am 71 years old and unable to haul two large, heavy boxes to a UPS location, I requested to speak with a supervisor.

Sadly, despite being told someone would call me within 12 hours, I never received a call back. Feeling frustrated and unsupported, I am now left with no choice but to find a way to return the boxes to a local Williams-Sonoma store and purchase a gift elsewhere.

Although I am a self-proclaimed foodie and avid cook with a food blog, I can confidently say that I will never - NEVER - shop at Williams-Sonoma again. Their lackluster customer service experience has left me feeling reluctant to ever purchase from them in the future.

My recent experience with Williams-Sonoma has not been a pleasant one. I was excited to take advantage of their sale items, so I placed 15 orders in total. However, to my dismay, each item I ordered was eventually cancelled. A total of 63 items were cancelled, and the reason given was that they were out of stock and would not be restocked.

Initially, only a few items were cancelled and the rest were put on backorder for approximately four months. I contacted the company to inquire if there would be any further cancellations, as the backorders were tying up a lot of my money. Shockingly, within a day or so, I started receiving cancellation notifications in my email inbox. This baffled me, as I wondered why they would put items on backorder if they knew they wouldn't be restocked.

The entire experience was a huge letdown, especially as I had spent days planning and ordering. To add insult to injury, even though they reimbursed me with gift cards, I was left with hundreds of dollars in random amounts that I could only use at their stores. Only three of those gift cards matched my orders, and I couldn't even determine which order I was shortchanged on.

I reached out to customer service, but after several weeks, I'm still waiting for a response. It's quite disappointing and frustrating to have no one address my issue. In conclusion, I would advise against shopping at Williams-Sonoma, as it has been a bad experience for me.

The experience I had with Williams-Sonoma was both frustrating and disappointing. While I understand that ordering items online can sometimes be a challenge, my experience with this company was particularly problematic. Despite having a manager on the phone with me, I received seven emails about my order, six of which were ultimately cancellations. This was frustrating enough, but even more so when the final email explained that the item I had ordered was no longer available at the store I had selected.

What made matters worse was the fact that the manager had already set the order aside for me and informed me that the item was in stock. This was clearly not the case, and I was left to sort out the issue on my own. I called the 1-855 number and was put on hold for 40 minutes before finally speaking to a representative named Jackie. She informed me that the order could not go through because the item was out of stock according to the main computer system.

As I was speaking to Jackie, I attempted to call the store myself and spoke to another manager. This manager was not helpful and was unable or unwilling to update the computer system. Additionally, they contradicted the first manager I had spoken to, who had assured me that curbside pickup would be arranged once the order went through on the system.

All of these issues were compounded by the fact that the store was about to close for a month due to lockdown measures. As an immunocompromised senior, I was not willing to go into the store, which was located in a busy mall. This meant that, after spending two hours dealing with Williams-Sonoma's incompetence and poor customer service, I would ultimately not receive my order.

Overall, my experience with Williams-Sonoma was incredibly frustrating and disappointing. While ordering items online can often be a challenge, this company's errors and inconsistencies made the process even more difficult and unpleasant. As a result, I cannot recommend this company to others and will be hesitant to order from them again in the future.

My experience with Williams-Sonoma was less than desirable. In anticipation of my Christmas dinner, I ordered a turkey from their website three weeks ahead of time. The email confirmation I received assured me that the turkey would arrive on December 23, the day before Christmas. However, to my disappointment, the turkey never arrived. I received a call from Williams-Sonoma late on the 23rd, informing me that my turkey had been lost and they no longer could guarantee its delivery. They also placed the blame on UPS, but nonetheless, this news left me scrambling to find a turkey for 12 people on such short notice. I live on Martha's Vineyard, and finding a turkey for that many people the day before Christmas seemed nearly impossible.

To my relief, I received another call from Williams-Sonoma minutes later, informing me that they had located my turkey and that it was 99% guaranteed to arrive before noon on the 24th. However, yet again, the turkey never arrived. On top of this, Williams-Sonoma closed early on the 24th through the 26th, so there was no one available to hear my complaints and concerns. Christmas passed, and my guests and I were forced to make do with leftovers and side dishes.

I expected an explanation and an apology from Williams-Sonoma, but I was disappointed once again. The company has not reached out to me at all, despite my three phone calls to express my dissatisfaction. I believe that some form of accountability must be taken, and that Williams-Sonoma needs to offer a written apology for their lack of service and reliability.

As a result of this ordeal, I have 12 guests who were underwhelmed by Williams-Sonoma's service, and I will be sharing my story with anyone who will listen. It is my hope that Williams-Sonoma will take responsibility, make amends, and improve their customer service in the future.

As a devoted fan of Williams-Sonoma's exceptional products, I have always been drawn to their stunning holiday dinnerware. Recently, I decided to purchase their 'Twas The Night collection of dinner plates and salad plates, along with a brilliant red tartan tablecloth. I was struck by the display of these items in-store, and knew that I wanted to create a similar atmosphere for our family's Christmas dinner. With excitement and anticipation, I placed my order online and was promised delivery by December 22nd.

Unfortunately, my experience with Williams-Sonoma's online shopping left much to be desired. While the salad plates and tablecloth were delivered on time, I received a refund for the dinner plates on Christmas Eve. In a state of panic, I searched their website only to discover that the plates were listed as no longer available. I called two local stores, and found that the closer of the two only had a limited supply of plates. The farther store, though, had plenty of dinner plates in stock, so I paid over the phone and made the 15-mile trek in person to pick them up.

While I was thrilled to have complete my matching dinner set, I couldn't help feeling frustrated by what should have been a simple and stress-free online shopping experience. Why had my order been cancelled instead of being shipped from the well-stocked store? Despite my disappointment in this specific instance, though, I still appreciate and admire the quality and craftsmanship of Williams-Sonoma's products. As such, while my rating for their online store experience is only a "MEH", my overall appreciation for their products still remains high.

I recently had an experience with Williams-Sonoma's website (williams-sonoma.com) and felt compelled to share my thoughts. I placed an order for a Breville Breadmaker on September 13, 2020 and was surprised to see that it was still in the "preparing to ship" stage several days later. Wanting to verify the delivery date, I reached out to their customer service team and spoke with a kind representative who offered to send an email to the shipping department on my behalf. She mentioned that the item was still in stock and that payment had already been taken from my credit card.

To my surprise, upon checking the delivery date again the following day, the automated system provided an estimated delivery date of January 1, 2020 - which is obviously outdated. I contacted their support team again and was put on hold for about 45 minutes before being connected with a representative named Renee. Unfortunately, Renee's tone was incredibly rude and unprofessional right from the start. When I tried to explain the situation to her, she spoke over me and threatened to hang up if I kept talking. She claimed without proof that the payment was being held and gave me conflicting delivery dates. When I asked for UPS shipping details, she hung up the phone before I could even finish my question.

As a result of this terrible experience, I have decided to cancel my order and will never buy anything from Williams-Sonoma again. While I don't mind waiting for an item to ship, I refuse to be lied to and treated poorly by a so-called supervisor. If you're looking for a company that values its customers, I suggest you look elsewhere.

As a former loyal customer of Williams Sonoma, I must say that I am deeply disappointed in the quality of their products. Over the past year, I have had nothing but problems with the items I have purchased from them. It is concerning that when I contacted them about these issues, they were very quick to pass the buck and direct me to the manufacturer's phone number, stating that they were not responsible for the failures of their products. This was incredibly frustrating and disappointing.

I have had the misfortune of experiencing failure of a very expensive coffee maker, a coffee bean grinder, and a mixer, all of which I believed to be top of the line products. It was exceptionally surprising when I realized that this was not the case. Upon calling the manufacturers' customer service lines, I encountered individuals who struggled to communicate effectively in English. As someone who appreciates good customer service, this was a significant letdown.

Sadly, it's not just Williams Sonoma I am disappointed with; it's prevalent everywhere. In this day and age, good customer service is becoming a thing of the past, and it seems outsourcing is the name of the game. It is quite upsetting that the days of being able to return or seek servicing on products we purchase are seemingly dwindling away. It appears that the majority of items available to us currently are merely disposable and must be disposed of after a short period.

In conclusion, I am incredibly saddened by this trend, and can only hope that things can turn around and the importance of excellent customer service can be restored.

The worst customer service experience ever! I had high hopes for my experience purchasing from Williams-Sonoma, but unfortunately, that was not the case. I ordered two pans, and they arrived promptly. However, I was disappointed to find that both of them were damaged, and the non-stick enamel was chipped. I quickly sent them back using the original receipt and tracking information provided, hoping for a hassle-free exchange.

Unfortunately, things didn't go as I had hoped. After three weeks of hearing nothing back, I finally decided to call the store and check on the progress of my exchange. I endured a 30-minute wait on hold, only to speak to a rude customer service agent, who hung up on me after just one minute! Can you imagine? I was furious at the lack of professionalism and courtesy. I called back and waited on hold AGAIN, only to speak with a different person who seemed nicer and more helpful. After checking the return center log, she told me that the exchange had been processed and should be arriving within the week.

So, I eagerly waited for the delivery, but what I received instead was a package containing gift certificates instead of my two new pans. I was shocked! Apparently, their idea of an exchange was to send gift certificates for the value of the original purchase. The worst part was that they had raised the prices of the pans by $40 from when I first bought them. So, now I had to use the certificates to purchase the pans I had already been waiting for almost two months and put another $40 on them. It was disappointing, to say the least.

I truly hoped that the pans were not damaged again and were of good quality. After such a terrible experience, I have decided never to deal with Williams-Sonoma again. It was a frustrating ordeal, and I wouldn't wish it on anyone. Despite their wide variety of products, I cannot recommend shopping with them.

In November, I had the unfortunate experience of ordering a somewhat expensive domed cake plate/punch bowl from the Williams-Sonoma online store to give as a gift to my sister in law. However, to my dismay, upon arrival I discovered that the plate portion of my order was completely missing. I immediately contacted their customer service team to inquire about the missing item and they swiftly sent another dome. Unfortunately, the second dome didn't come with the plate either so I had to call them yet again. They provided me with instructions to send the dome back and promised to send the missing plate as soon as possible.

As instructed, I carefully packed the second dome and returned it as requested. However, I never received any follow-up or tracking number for the missing plate. So, I had to contact them multiple times for updates on the status of my order. One of their representatives informed me that the item was no longer available through their catalog or internet division. This was deeply frustrating as I was left without a present for my sister in law just a week before Christmas. But, they didn't even bother to offer me a refund for the item.

It was alarming to have to call them again and point out that if they failed to deliver a purchased product, I was entitled to a refund. It's disheartening to have to deal with such an unaccommodating customer service experience, especially during the holiday season. It's been over a month and a half now since trying to resolve this issue, and I still haven't received my money back. It's a wait and see game at this point, but I wouldn't be surprised if they've just been stalling to figure out how to refund the money at this point.

To make things worse, it's now too late to order anything else for my sister in law so I have to bear the brunt of my mistake. I have learned my lesson and will not be ordering from them again anytime soon. This certainly dampened my holiday spirit and left an unpleasant taste in my mouth about the Williams-Sonoma brand.