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the vents in the lids causes a real safety hazard
The cookware was bought in 2008 for $2, 895.00. The lids are defective and leak and spatter hot fluid on the pots and on the person. On May 19, 2008 we purchased the Deluxe set of Kitchen Craft cookware for $2895.00. The lids of the cookware all had vents to release the steam. We discovered that the vents caused a problem and not only released the steam but also hot fluids that coated the lid with food but also splattering on the cook's arm causing minor burns. We tried to contact the company many times from 2008 but they never returned our email or phone calls. We finally found a Kitchen Craft representative who was selling cookware at the County Fair and gave us a phone number that worked. The Kitchen Craft customer service representative had stated over the phone they had discontinued this line of cookware in 2004 and there was no way we had bought it in 2008. She also stated that the company who manufactured the cookware in West Bend Wisconsin had closed. My wife emailed the receipt and the representative did admit that they had bought West Bends surplus cookware. My wife asked that the cookware be replaced without the defective lids. The new cookware does not have vents. My wife had asked for an entirely new set because the cookware has been redesigned and the new lids would not seal the pots and pans as it should. My wife received a call from a person who identified himself as the company's lawyer and stated that the company will not replace any cookware. Kitchen Craft should abide by its lifetime warranty to replace any defective parts. The vents in the lids causes a real safety hazard.
Don't buy from them
I bought a set of pots and pans from Kitchen Craft in Miami, FL. I called their customer service before the set arrived to request a set of knives. What a horrible customer service! An awful woman picked up the phone not letting me explain. So I decided to cancel my order. That cost me nearly $600.00 which was 30% of the set of pots and pans I never even...
Read full review of Kitchen Craft and 21 commentsIs Kitchen Craft legit?
Kitchen Craft earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
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Kitchencraftcookware.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Kitchencraftcookware.com you are considering visiting, which is associated with Kitchen Craft, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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- Kitchen Craft protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Kitchen Craft. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Kitchen Craft complaint handling
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Kitchen Craft contacts
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Kitchen Craft phone numbers+1 (800) 800-2850+1 (800) 800-2850Click up if you have successfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number 0 0 users reported that they have successfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number Click down if you have UNsuccessfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number 0 0 users reported that they have UNsuccessfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number+1 (352) 483-7600+1 (352) 483-7600Click up if you have successfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number 0 0 users reported that they have successfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number Click down if you have UNsuccessfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number 0 0 users reported that they have UNsuccessfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number
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Kitchen Craft address4129 United Ave, Mount Dora, Florida, 32757, United States
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