Wells Fargo review: Missing 5m euro (8/2023) & 48.5m euro (1/24/24) remittances

My clients have remitted payments invoiced & due. In August of 2023 a 5 (five) million euros remittance was made by my client and another one on 1/24/2024 equal to 48.5 (forty-eight million five hundred thousand) Euro. In each instance I have not heard from Wells Fargo until I sent emails to the board of directors directly asking whom I need to get in contact with to release my funds.

The Escalations office's findings were not based on instructions provided to Wells Fargo, nor was their communication in these regards acceptable. It went through two different escalation reviews with only one that even communicated back with me, though very few times and eventually ending all talks. Two months later I received letter from Wells Fargo with select verbiage that was erroneous to the request made. Three traces advised "..awaiting Wells Fargo to process, funds sits within their common account."

The 48.5M was confirmed by client and screenshot provided showing funds already on bank ledger balance.

I have reached out to so many Executive's in many departments and none of my emails or messages have been return replied. This has caused serious liquidity issues for my company, while we are trying to take the company internationally, deferring payments until the end of 2023.

We have requested certain facilities needed from Wells Fargo who confirmed they have the capability to facilitate those transactions, that some of our clients have request. We were advised, "..we need to see more performance before we can provided this..." How can performance be further proven, if the bank doesn't facilitate the already sent and received transfers? We want communication and our money to be released asap! All transmittals and screenshots are readily available for the proper facilitator within Wells Fargo and all compliance had been previously met in all regards.