Old Mutual
reviews and complaints

Been paying my policy each and every month making sure I don't have arrears if I missed a payment I will make sure that I pay double the next month. The last policy payment I made was on the 29th of November 2023 and I asked the consultant if everything is fine with my policy he said yes.. Now I'm sitting here knowing I still owe for the month of December 2023 and January this year, now I'm getting an email stating that my policy lapsed because of non payment. Please advise as in the branch my policy is up to date but in office it was in arrears

Mr Venter was a cleint at Old Mutal Vanderbijlpark. Marileen Beziudenhoud handeld his affairs . After Mr Venter has passed away she contact me informing me that Mr Venter has left me his share of his house that i was renting from him. I then ask her what i must do wit rent payments. Marileen then daid i must not pay till the executer give me a acount were i must deposit the money. Me Venter then got a summons agains me for rent not paid. i then gave Marileen the summons . She then said she will handle it . next they got judgment against me and the Sheriff attached my personal position . Then i had to pay a layer to get judgment put as side . . Now my credit score is bad. i wont get a bond. for months now all my complains get ignore by Old Mutal.

I lodged a complaint three months back that I noticed that R413 is being deducted from my salary since June 2023 till today case number CE2308135474 I never taken any policy or any product with old mutual they have been deducting my money without my consent l never gave permission to old mutual to take my money l want a refund and it's been three long months since a reported the matter with old mutual but they still deduct my money just want my money back and the policy must be removed from my name

Dear Sir/Madam,

I hope this letter finds you well. I am writing to follow up on my previous communication regarding the vehicle accident involving my car, Mitsubishi Chariot with registration number KAX140Z, and your insured Land Cruiser with registration number KDQ562Q which occurred on the 4/04/2023. Despite my efforts to reach out to your establishment, I am disappointed to note that there has been a lack of commitment and communication from your end in resolving this matter.

I understand that investigations into such incidents take time, but it has been quite disheartening to experience the lack of progress and the inconveniences caused by this unfortunate event. To date, no assessor or investigator has been assigned to verify the details I provided, which are consistent with the information recorded in the police report and abstract subsequently. I firmly believe that effective communication plays a major role in solving disputes, and I am concerned that this fundamental aspect seems to be lacking in my case.

My wife, who was using my vehicle to take my daughter to school and attend to personal and business errands, has been significantly affected by the aftermath of the accident. She is unwell and frequently experiences post-labor pains, which are exacerbated by the alternative transport arrangements we have had to make. The financial burden of these arrangements, coupled with the emotional toll on our family, has been overwhelming.

As an innocent victim of circumstances beyond my control, I respectfully request that the necessary actions be taken to resolve this dispute. I have provided all the required details from my end, including a report from an assessor confirming the irreparable damage to my vehicle. It is clear from the provided photos and the police report that the collision was severe and has had a lasting impact on our lives.

In line with your motto "without prejudice," I kindly ask for a formal communication on the way forward. It is my hope that you will prioritize this matter and provide a prompt and fair resolution. I am willing to cooperate fully and provide any additional information or documentation that may be required to facilitate the claims process.

I can be reached at [protected]/[protected] or raymond.[protected]@gmail.com to discuss this matter further and explore ways to reach a satisfactory resolution. I remain committed to resolving this dispute amicably and appreciate your attention and cooperation in addressing this matter.

Thank you. I look forward to your favorable response.

Yours sincerely,

Raymond Oduwo Owino

In 2021 my pension was transferred to another company on a Section 14. For over a year I have been trying to submit my 2021 tax return and after having spent an hour with SARS discovered that Old Mutual has not completed a reconcilliation and submitted such to SARS.

Despite numerous phone calls to Old Mutual and promises of escalations and return phone calls I am at the point of having to phone again.

On the 27th of May I was called to make arrangement for the loan I have been unable to pay, I made an arrangement to pay R1200 on the 20th of every month, a Debi check mandate camw in to say I will pay R2700, then it later changed to R3000 on the 15 of every month, my pronlem is, I won't be able to honor the agreement, I can only pay R1200 on the 20th. not what the consultant decided on his own to arrange, I called the consultant, the said he will call me back, he didn't, I want to pay my loan but what he did will stop me from paying, my email is [protected]@gmail.com

GOOD DAY I HAVE I have been working DITLOU SUPPLIER AND SERVICES WE HAVE A POLICY AS WORKERS WHICH PROVIDEND FUND AND IS UNDER GLENISTON HENDRIECKSE HIS EMAIL ADDRESS IS [protected]@gmail.com his contact number is [protected] we have been asking and emailing for feedback on our payout he has been telling us about liquidation of the company and said it will take 10 working days now its 90 working days still we are waiting we just call him now on the 09-03-2023 at 15:15pm and he told to call late after which we it's not office hours and he won't pick so according to that mean old mutual and Hendricksen won't pay us our monies that we claimed in December and were told about 6 weeks which PASSED a long time ago we would like assistance AND STOP THE FRAUD OF THESE PEOPLE EATING PEOPLE MONIES IN THE NAME OF LIQUIDATION

YOURS FAITHFULLY

EX-DITLOU WORKER

Subject: Contractual Policy with Old Mutual and Refusal for legitimate pay-out by OM
Date: [protected]:26
From: [protected]@xplornet. ca
To: [protected]@omnisure.co.za
From: [protected]@xplornet. ca
Date: [protected]:16:21 AM
To: [protected]@ominsure.co.za
Subject: Fw: RE: RE: Contractual/Policy Changes - ID No: [protected] Policy No: [protected] - Old Mutual Enquiry — CCC8180881 — - Ref. [CSCCA22920783]

GOOD MORNING OMBUDSMAN TO OLD MUTUAL CLIENTS...
CAN YOU PLEASE HELP ME WITH THIS ONGOING SAGA IN GETTING MY FUNDS RELEASED?
I HAVE E-MAILED AND CALLED NUMEROUS TIMES AND AM TRULY AT THE END OF MY ROPE -
THIS MONEY IS LEGITIMATELY MINE AND OLD MUTUAL KEEPS IGNORING MY OUTREACH AND/OR REFUSING TO RELEASE THE FUNDS - this issue has now been going on for over five years!
WILL THERE BE INTEREST ADDED TO THE EVENTUAL PAYMENT TO ME?
WITH GRATEFUL THANKS
ELIZABETH LOUISE LEMMER-BENEDIX
39 SUNRISE LANE, BASS RIVER NB E4T 3Z1 — Original Message — From: [protected]@xplornet. ca
Date: 2022-05-27 1:27:57 PM
To: Document Admin
Subject: RE: RE: Contractual/Policy Changes - ID No: [protected] Policy No: [protected] - Old Mutual Enquiry — CCC8180881 — - Ref. [CSCCA22920783]
dear Christopher, thank you for your notification...
please note that I have made contact with the South African Revenue Services and they have confirmed that the new Tax Clearance Certificate came into use subsequent to 2016...
I emigrated in 2003, so the Tax Clearance Certificate which I am attaching once again is sufficient for their records...
kindly expedite this matter as I have encountered financial difficulties since my husband's death and need to access my funds which are being held in South Africa with no legal cause?
kind wishes
Elizabeth Lemmer-Benedix
172 K Roberts Road
Bass River NB E4T 3Z1
[protected] home — Original Message — From: Document Admin

Date: 2022-02-28 8:12:51 AM
To: [protected]@xplornet. ca
Subject: RE: RE: Contractual/Policy Changes - ID No: [protected] Policy No: [protected] - Old Mutual Enquiry — CCC8180881 — - Ref. [CSCCA22920783]
Good day Lisa
ASSESSMENT OF YOUR CLAIM - OUTSTANDING DOCUMENTS.
- Tax clearance certificate (TCC) in respect of emigration or a copy of the Tax Compliance Status pin issued.
- THE TAX CLEARANCE CERTIFICATE YOU PROVIDED, DO NOT SUFFICE. SARS REQUIRE A TAX COMPLIANCE CERTIFICATE FOR EMIGRATION, REFLECITNG THE MEMBER'S COMPLIANCE STATUS.
- Letter from the bank confirming your blocked account details (if you do not have a blocked account, the bank must indicate that the authorised dealer will remit the funds directly to your overseas bank account).
- THE LETTER YOU PROVIDED IS NOT NON-RESIDENT ACCOUNT DETAILS. THE MEMBER MUST OPEN A NEW BLOCKED/NON-RESIDENT ACCOUNT IN SOUTH AFRICA, IN ORDER FOR US TO TRANSFER THE FUNDS.
As soon as we receive the required documents, we will proceed with the claim and inform you of the progress.
Kind regards
CHRISTOPHER ISAACS
Senior Administrator I Document Admin
Mutualpark, Pinelands
T. [protected] I E. [protected]@oldmutual.com I R. [CSCCA22920783]
www.oldmutual.co.za I https://www.facebook.com/OldMutualSA facebook.com/OldMutualSA I https://twitter.com/OldMutualSA @OldMutualSA
Old Mutual Logo
www.facebook.com/OldMutualSA | www.twitter.com/OldMutualSA
Old Mutual Logo
www.oldmutual.co.za
Are you registered for MyPortfolio? This free, secure service enables you to update your personal details, view your relevant Old Mutual documents and manage your investment details online. Register now at www.myportfolio.co.za
“Live life as though nobody is watching
express yourself as though everyone is listening”
* Nelson Mandela *

Policy was taken out in 2020, my father passed away on the 21 of December 2022. All documentation was submitted for the claim of R51 000. However Old Mutual did not assigned a beneficiary to the funeral plan. Therefor money needs to be paid to the estates. This is an funeral plan and not a life cover. The consultant who was supposed to know her job was very insufficient in doing her job.

We need to do the cremation as soon as possible.

If you check your previous emails form 2022 and corresponds you would have have notices that I the one that submitted the claim is the same person who handle all his things on behalf of my father.

I can not see what the problem is, unless I bring to your office.

Everything is in order as it should be. Funeral PLAN should payout with in 24 to 48 hours as per contract.

if this matter is not solved as soon as possible I will take this matter further.

We submitted a disability claim on the 23rd of August 2022 approved on the 15th of September 2022. Had to write an acknowledgement letter accepting the claim value. Then the trouble started and is still continuing. Phoning the claims department every day. Then the claim is with admin, then with pricing (where my question comes in, we had to write an acceptance letter for the claim value), then they await the SARS directive, then it is with authorization and that is where it stays.

20 October 2022 still no payment.

Send email to complaints department - answer within 5 working days... no answer.

Send email to Ombudsman... Wait 20 working days.

No assistance from anybody.

I had life cover plan with them which run for eight months but suddenly cut off. I made follow up with them 2 months ago they told me to resubmit some documents of which I did. Luthando from head office assisted me but since then my life cover is not yet reinstated. I made many follow ups with the agents Sbongile Dlamini and Easter Mall Old Mutual branch but no significant help. I'm a South African ID [protected] working abroad for Qatar Airways. Please help me im frustrated with Old Mutual failures to resolve this issue.

I have sent more than 6 emails to the Customer services division of Old Mutual. I have tried to phone 3 times- not able to get to speak to a consultant. I have logged onto their app and lodged a query

The response to date.

1 Automated responses per email with

2 One email response where the consultant asked if she could assist by

email to which I responded 'YES' very happily. Never heard from her

again!

3 One telephone call which I was unable to answer - no voice message

and never heard from anyone again

This message comes two weeks after my initial email - 3 logged emails with reference numbers but, to date, I have not had the privilege of speaking to anyone nor resolving my issue- really Old Mutual- how embarrassing

I made a claim of my retirement annuity from Old mutual in mid June this year 2022 of which it's said it is paid between 7 and 21 days upon receipt of all claim documents. I submitted every document they ever wanted and what followed was just frustrations and frustrations.

Seeing the days passing I went to enquire at the branch but they sent me from pillar to post.

I called every day of the week until they blocked my number.

I wrote emails to their client services but nothing came out. I phoned the customer service number [protected] and I was told that the money is in the holding account and will be released within certain dates, which as I write this letter have passed. Nothing of what they promised came to be true. They promised to call me or respond to the emails or update me and they never did.

Please help, I'm frustrated.

Names: Ragolana M J

Contact: [protected]

Old mutual policy no. [protected]

Email: [protected]@gmail.com

My aunt who is 66 years old lost her husband in Feb 2022.

He took a funeral cover in August 2021 and made her a beneficiary.

after his passing in February she wanted to claim from the policy ([protected], Mhlawuli Wilson Moeti)

She (Mrs. LN Moeti, [protected]) was given Ref: [protected].

I am complaining because the people who were assisting her misled her with information. She was given false hope about getting the money from her husband policy. She is devastated and heartbroken by everyone who tried to assist her but failed to give correct information from the beginning.

She had to open a state account in order the receive the money and pay her deceased husband's debt.

She had to go up and down for this to be fixed only to find out that the policy hasn't made 6 months.

Why was she not told about the period the policy was in until she spend a lot of money going to attorneys etc.

In my opinion I think Old mutual has dropped the ball in here. I mean an old women who is mourning her husband and have to go all through this.

THIS IS UNACCEPTABLE.

I am very disappointed with old mutual, it's a good company on paper but when it's time to deliver they don't do that, firstly I sent through my stuff 3 weeks ago and I was told I will receive payment but even today nothing at all, I called them to ask how far long is my application and I am been told that, my application is still not attended too, I mean how is that possible, I gave them all the details they asked for, tax details as well as banking details but nothing, old mutual is useless maan

Kindly note that am not happy with the service one gets to call [protected] they keep you on hold for about 30 min plus or a consultant will just pick up the phone let a client listen to them while chatting in the background.

And to top this out I tried to make a withdrawal using with [protected] and it says the details doesn't not match, like I just don't get.

I went to a branch over the weekend in Phuthaditjhaba was told they're offline how is it possible that 2 branches can be offline from 9am till 13:00 wow the service I am getting from there is not up to standards at all.

Really not happy, just want to cancel everything.

My late husband has passed on last year n he appointed old mutual to be the executor of his estate, till now i dnt know what's going on n we are on third month n the person that you appointed has not even report the estate to master, banks are threatening to repossessed the properties, the east rand mall is where the matter is, your help will be highly appreciated