Wells Fargo review: Loan payoff

Today I spoke with three different technicians. Shadaisha was very helpful up until her computer crashed on her. However, Jeremiah was a complete TOOL! I provided my loan number my social security number as requested. He would not answer my question posed: What happens to the escrow balance one my loan is paid off? He said he could not make that assumption. I called back and spoke to Kami who was extremely helpful. She explained to me once a loan is paid off in full it takes 30 days to receive a final disbursement letter with a refund of remaining escrow balance; a lien release letter will be mailed to which you bring to the clerk of courts office to receive a copy of the deed to the property. It was that simple! I would like to report Jeremiah as it is obvious, he needs more training in his duties. I have been a loyal customer of Wells Fargo for a very long time, and I have never had someone be such unhelpful especially when I am able to provide all verification of my personal information such as social and loan number. I did not ask for any account information. I only asked what happens when a loan is paid. If he can't answer something like that then he needs to be adequately trained. Thank you!