Webull
Reviews and Complaints

Webull had potential, but my six-month struggle with the app left me frustrated. Constant app closures, touch sensitivity issues, and delayed news alerts made trading a challenge. Compared to Think or Swim, it fell short.

70,000 USD stolen and had to seek help elsewhere, getting my funds through : Matrixnetwork.tech search them on google to open a case

Numerous attempts to contact Webull, their customer service was unresponsive.

I hope they improve for other users.

So much potential here but the app has been ridden with issues for 6 months now and I’m beginning to wonder if the company is incompetent. I have to close it out and reopen the app any time I set an alert and switch from once a day to once a minute or I cannot open anything.

Most the issues seem to correlate with touch sensitivity in some way. This is a major functional flaw that makes it difficult to trade. Think or Swim is 10x the trading app than this and webull has so much potential to surpass them by simply hiring a quality developer.

Main issues is news rarely alerts anymore and if it does it’s minutes to hours behind the competition. Plus webull links pay for news and actually expects us to pay several news companies to have it integrate into the app. Everyone else is free. The scanner and alerts need a lot of work. I can’t even begin to explain all the issues in a review. I have emailed webull 137 times with issues and they never get back to me to follow up so the customer service is underwhelming.

The draw tool has issues, trend lines move on their own, where do I begin? Again too many to list.

The options chains are awful you can’t create your own legs like synthetic the credit/debit spreads are only the options they offer and very poor choices. If you can make money trading options on webull it must be done strategically.

I’d love to work directly with the dev team and help make this app the best platform in the world but they seem too proud to consider the fact listening to a knowledgeable trader might actually help.

It’s sad, I’m disappointed, I can only hope they figure it out. For the rest of you giving them 4-5 stars clearly you came from Robin Hood. These 5 star reviews are far from fair. It’s exactly why they don’t fix the issues.

Dear Webull,
Can you please, for the love of all things holy, sell off my fractional shares that were transferred. This ACAT shows as completed from your end and Stash’s end. Yet I have all my fractional shares and I can’t liquidate them. I’m leaking money like a sieve and there’s nothing I can do about it. You’ve already pulled a margin call on me and, with the market going the direction it is, you’re liable to do it again. I’m not going to throw another red cent in until you resolve this. This has been nearly a month in the making, now. It’s absurd!

I’ve gone as far as calling Apex directly, and THEY’VE sent you emails on my behalf. Still no response. At this point I don’t care if you respond... just. Fix. This.

Original Review:
I’m ranking this 5 stars in the hopes somebody will see it and go read the 1-star reviews, as well.

This is a very pretty and well put together party of apps. It’s worked beautifully on my iPad, iPhone and iMac. Although there are some glaring inconsistencies, and you almost need all three to get a clear picture of your account. But the app isn’t the problem... it’s everything behind the app.

Non-existent customer support; misleading timeframes on crucial account management components; inaccurate cost basis on stock transfers; margin calls on cash accounts where you are unable to liquidate your positions; did I mention the non-existent customer support?

It feels like the folks at Webull know they’re dealing with an inexperienced and ill-educated target audience, and they seem more than happy to take advantage of that.

Be savvy. Do your research when it come to trusting people with your money, no matter how little. I didn’t do mine and it cost me. It’s going to take weeks to recover what I’ve lost trying to get on board with Webull.

Just want to start off by saying the app is great in general and Webull does a great job of continuously updating and improving the app! I just have a few minor gripes/suggestions that may help the devs improve it a bit more! All of these gripes are in regards to using it on an iPhone in portrait/vertical mode!

1) when you’re on the “full screen” chart page of a stock, on the bottom left of the main chart there are two little arrows/buttons that you can press to cycle between the different stocks on your watchlist or whatever. The placement of these is VERY annoying and I very often end up accidentally pressing them while trying to zoom in and move around the chart. Please move these to maybe somewhere like the top right corner of the chart?

2) Also on the full screen chart page, there is a section above the “trade” button and below any of the sub charts you have, where you can tap to “add a sub chart” I feel like this takes up unnecessary space, and makes the main chart shorter than it needs to be. I feel like that “+” button can easily be moved to the side of the sub-charts or that entire option can be taken away and just have users go to settings to add another sub-chart, it really isn’t that inconvenient.

3) last two gripes are possible bugs: 1) First one is that the app never actually displays the “previous close line” on any of my charts. I think it only works when I set the chart to a line chart instead of candles. And 2), again back to the full screen chart, sometimes the “ask/bid” bar appears above the sub charts, sometimes it doesn’t, sometimes it is covering most of the first sub-chart. Seems like there needs a bit of cleaning up to do of the code for that!

Hopefully Webull considers my gripes/suggestions! Regardless, you guys are great and I continue to recommend you to peeps!

UPDATE:
They make promises but be aware they will give you stocks that were ONCE worth what they claim. They are so innocent and have no control over anything huh? Angels.
Just get Robinhood. You get your stocks and inicial money transferes right away and stocks won’t take 7 days to settle. Also no need to forcefully invest $100 or more. Oh wait! Sorry I said “force”.
It takes forever to deposit your funds and even longer to get your undervalued stocks to settle. Just read the other one star reviews. They’ve been called on this things before and they copy and paste the same excuse.
If this is all worth for you, then good luck with it... It wasn’t for me as I got less than what I was promised and this is not worth my time.

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I currently use Robinhood and my friend mentioned this app was better. Why not give it a try?

I confess the set up process took much longer than expected but I guess that’s understandable as it’s something money related?

The app is full of functions and information but, at the same time, it’s complicated. I’ll try to get used to it but so far I wasn’t able to adapt. It’s hard to find what you’re looking for.

About your free stocks. After basically forcing you to deposit $100 in order to get a free stock that is evaluated between “$12-$1,200” I actually got a stock that was worth less than the minimum claimed...

And the welcome stock (that took FOREVER to show up) was the same thing. They claim it’s gonna be worth from “$2.5-$250” and AGAIN I got one that was worth less than the minimum claimed. I think that was pretty shady. I sent an email about this a week ago and no reply.

So far I’ve been very frustrated with this app as it’s complicated and unfriendly, it takes forever to set up and it doesn’t live up to its word.

Just be aware of these things before you believe what you read here.

I like the app overall. Since September , I’ve completely switched over from Robinhood to Webull and I don’t regret it. The platform allows me to draw on the charts and I like trading on my phone. The new update has been a little weird, but I’ve gotten use to it. I especially like the inclusion of a full dark mode. Still I think there are some things that can be improved on.

For one, I notice how sometimes the candles don’t update fast enough or that my screen is literally a candle behind what it should be. I have to manual refresh the chart three to four times or leave click away from the chart and then click back for the new candle to appear. This is frustrating somethings especially when you are trading option contracts.

Speaking of options, I wished there were many more order execution for options. I know you can pull up the options chart for each any individual contract to see the change in values, but I would also like to be able to execute orders on the chart itself like how you can do with the charts of stocks (and ETF’s). I can just press on the charts and a buy and sell button appears which allows me to place a trade at the current price that I clicked on. I would like it if you can set trailing stops or double orders where if one order gets filled, then the other order is cancelled. I know this is an option for stocks, but I would like it for options too.

As many other people have said, the transferred process of moving funds around is very long. I, personally, don’t have a problem with it, but I can understand why some people do. It takes close to a week to have settled funds in your account. I know there is instant buying power, but when people transfers large amounts of money, the instant buying power is not enough.

Like I’ve said, I like Webull. I like the things they are doing, but I do want them to give us more updates to better the platform and make it easier for us to trade.

This platform claims to be fee free, when it isn’t. I was charged a $5 paper fee that I NEVER asked for because apparently I never properly setup my email (this wasn’t part of the account setup so I imagine it happens a lot)
They say it’s their clearing house’s fee, but it’s still a fee that occurs on THEIR platform and therefore they have NO right to claim to be fee free, not if it isn’t obvious that this is something that occurs (I only just learned about it. I probably WON’T be continuing using the platform now)
To add on to this, I was asked to give them a different email. Instead it’s STILL going to my original email just fine. What was the paper fee for if they could use my email and just didn’t? That’s on THEIR end.
Honestly, that isn’t the only problem I’ve had. Dealing with support can be a hassle (it seems to only be a chat function and you get FAQs suggestions that don’t cover your situation first. I know why companies do this, it’s just annoying when you get a list of suggested “answers” that have NOTHING to do with the question asked and don’t answer it either)
As of today I’m officially done trying to deal with this app. I was going to try to transfer my shares elsewhere, but it might just be easier at this point to just call it a wash and shut this one down now. It’s just getting to be too much of a hassle to deal with.

Edit: I can tell I was responded to WITHOUT being fully read. I did contact support MULTIPLE times. I have gotten emails AT the original email address that they claim is having problems. There’s something on THEIR end that I got no choice in and was not actually informed about. I’ll be leaving the platform, anyway, because this wasn’t the only bad experience I had with support. They don’t respond (or not for weeks later) and when they do it’s still not with a very clear answer. There are much better FREE options for stock trading, and I’m just going to be using those, instead.

I had the app for over a year where I made over $10k in deposits. Usually things went well although I will say that the length of time it takes from when u initiate the withdrawal from your
Bank Account to when the funds are finally pulled are literally 7-10 days. Which sometimes makes I easy to forget & then have the withdrawal returned which will often get u an NSF fee at your bank as well as WEBULL will always charge u a $30 fee. It would just be nicer if they would spend that tiny bit additional money to have the withdrawals pulled from The Account faster. However I understand why they don’t. For 1, It costs them more. Not much more. Maybe a couple Pennie’s per transaction. But it adds up with the thousands of transactions they get per day and 2) Because they profit a LOT off those return fees & it’s usually not hard for them To collect. They just sell the stocks in your portfolio & u can’t do anything about it. Just another big company taking money away from people who literally don’t have any…
Anyways. After having the account for about a year I decided to try to withdraw some of my money when all of a sudden. Every bank account that I had used in the past to make deposits from were showing that WEBULL no longer supported them. I used several Banks to make the various deposits over the year & never had an issue until it came Time to withdraw. It literally declined every bank I had to the point that I didn’t have any other bank to withdraw my money into that they still supposedly Supported. Now I’m not sure if they were even accepting any banks At all Or if I was just so unlucky that my 4 banks that I had used in the past were all suddenly unacceptable. But it seemed to Me like they didn’t want me to Pull my money out since they had it. You have to understand. With big companies. Every day they hold your money is another day they’re able to make additional interest off it. I tried to speak to customer service many times & have not gotten far. I’ll try to update if/when something changes. Until then. I’d recommend going elsewhere.

There was a deposit promotion since I started using Webull. The first two times when the deposits were a lower amount and subsequently lower numbers of free stock gifted, worked. The third time was a rather larger amount of $2,000 to deposit. Since they did deliver the promotion and the free stocks I went ahead and deposited this amount. Followed all rules and guidelines and waited almost two months for the free stocks. The stocks never came even after waiting a week after the promised free stock delivery day. I contacted the in-app support and only received automated messages that gave me no resolution. I was patient and waited a month since it was when the pandemic hit hardest. I then sent an email to see if that would work. Nothing, this time not even an automated message, just ignored again.

If you are going to try and lure people in with these promotions then at least deliver them till the end. Or send a message saying because of reasons xyz the promotion cannot be delivered. Being upfront is better than ignoring your customers who are WAITING for your reply. I could have invested this money to something else that actually works rather than waste its value waiting on a brokerage that doesn’t care.

And if you have time replying to negative reviews on the app store, ANSWER the actual messages coming to your in-app “help center” and “support” email. Where is the common sense?

Update: Yes I familiarized myself with the terms like I mentioned on this review and I still didn’t receive the free stocks. Would someone go at the lengths that I did if they didn’t check the terms? Their response is exactly the same as the automated responses. They would have known this if they checked their messages and emails and actually replied to them. Check my account or do not waste more of people’s time writing superficial responses to people’s negative reviews without properly looking into matters. Acting like you care about your customers by replying only to negative reviews shows you only care about your image on the app store rather than actually caring about providing support to your users.

... until they upgraded my account for free and then ultimately said we don’t like you.

Literally said:

Dear Customer,
Hello, No Further Business (NFB) Please be advised that your account has been restricted and is pending closure. We are exercising our discretionary relationship to end our relationship with you. Our Clearing Agent will no longer support your account on our platform. Please go ahead and liquidate your positions but notify us when you would like to so we can lift the restriction to allow so. We apologize for any inconvenience this may cause you. Regards - Webull Team
Sincerely,
The Webull Team

When I asked why because there had been no issues, they basically said “because we can and we don’t have tell you”

What if I had taken suggestions and transferred other accounts? ...or convinced others to join?
I literally have only had this account maybe 2 months. So warning - there is some sort of bias or discriminatory thinking associated here. I don’t have the answers, but I searched the account over and there is nothing I can find that would be an issue except “we just don’t like you” (even though they do not know me any more than another). I even told them this made me feel like it was discrimination but didn’t want to believe that was true. My only response: we don’t have to tell you.

So warning - be aware going in that they may ruin all your stock positions if you are transferring, they may have bias to race religion sexual orientation job background amount of income you receive or are willing to put at their disposal - or they may just not like your name or drivers license picture. I can’t know honestly but what I do I know is there wasn’t an actual issue. However there was an elementary school reaction and response - just because I can and I’m not telling you. I do not know the legalities of this yet as I haven’t looked into it, but I wouldn’t want anyone to face such rejection, humiliation, and potential loss of revenue over “just because I can” actions. So please tread lightly and test waters. There are plenty of good apps out there. Granted Webull has a lot of information but what good is it if they ruin your investments bc they can? Good Luck!

This app is excellent in so many ways and I can only hope they address some of their most crippling issues for it to truly flourish. First I’d like to say this company is phenomenal and for most passive investors will likely not have many difficulties. That being said their most fundamental flaw lies in their totally absent customer service. This may be due to a recent influx of customers so I’ll give them a little benefit of the doubt there but this should be their number one concern moving forward. The GUI and charting is wonderful and likely more than adequate for 90% of its clients. It’s rather good about transferring in and out and while there’s a bit of a delay they will credit you while processing.

Now for the problems I encounter in contrast to TDAmeritrade; If you’re in a precarious position with a margin call and are hoping to talk to someone to see what flexibility or whether they could work with you for a couple days forget it! ToS in this regard for me was excellent and maybe set the bar too high. This may seem like a small issue but if you trade options or other leverage involved strategies you’re most likely expecting customer service to help you carry out your vision ie setting up spreads and then legging out etc...there’s obv a million different scenarios where you’d like nothing more than a broker to assist you and that is my only issue with Webull. If time is significant to your approach in the market you’ll want relatively responsive customer support, you don’t want a vague response 48hrs after you attempted to reach out.

The other issue is with option fills. With highly volatile securities there’s been a handful of times I’ve waited and had to modify orders to get filled even though the mid point passed my sale price numerous times. I don’t day trade and rarely need those lightning quick orders but it should be noted sometimes you’ll have to settle for a less than ideal price due to this. Again, it may be a nonexistent issue if that’s not something you’re involved with but should be noted all the same.

On the plus side if you rarely need help or don’t find yourself in margin calls or trade options this app is easily one of the best fee-less alternatives out there. And god willing they finally staff their customer support sufficiently this could easily become the only solution I’ll need! Good luck to everyone!

I’m considering switching from Robinhood to this app as my primary method of trading, but there are a few things that need to be updated. Overall, Webull is a better app due to the advanced features, but Robinhood shines in a few particular areas. 1. Graphs - the default view for graphs on Webull is horrendous. I should not have to zoom in every time I view a stock because it is squished all the way to the left. On Robinhood, the default view shows you the chart for the entire day, including extended hours in an easy to read and intuitive format. I do enjoy the scrolling feature on Webull, but it should lock in place at key points, such as the start of the day or at extended hours. I have never felt the need to zoom in on a Robinhood graph (and they don’t offer this option) because the default graph is so nicely formatted and clean. 2. Extended hours - there needs to be better options/preferences for extended hours. I do not see a reason for the large top left number to display the previous open/close price during extended hours. This number should read as the current price regardless of whether it is normal or extended hours. Tracking price during extended hours becomes an annoyance because of how small the numbers are, and you may lose interest from people like me that regularly want to trade during extended hours. Additionally, your watch lists should show the price during extended hours as well - showing the previous open/close price does not help me, but makes it more tedious to view and quickly sort through. It is very misleading when you can’t see the extended hours price. This is an area where Robinhood is the clear winner, and they have mastered viewability for extended hours. 3. Order quantity slider broken - this could be a nice feature if it actually worked. The slider does nothing. 4. Instant deposits - Robinhood has a feature where you can instantly deposit up to $1000 daily through your debit card. This would be a great feature for Webull to add. 5. Robinhood gold - For $5 a month, Robinhood bundles their level II market data with a premium cash sweep rate. Additionally, the cash sweep, applies to both margin and cash accounts, where Webull only sweeps from Cash accounts. I would gladly pay a $5 monthly fee to have these features in Webull. If all of those things were added, I would switch in a heartbeat and convince everyone I know to do the same. I hope you will consider these points, as they are pretty huge potential dealbreakers for Robinhood users looking at other options.

These scammers keep running Deposit Bonus promos. After the second one I successfully completed for depositing 25,000, they currently refuse to let me withdraw my cash assets, first by falsely claiming I am trying to withdraw to a different account than the origin funding account, then after I rebuked their lie, now they claim they want me to prove ownership of my bank accounts. Funny these RICO clowns weren’t concerned when I was transferring my money into their grasp. They even closed my ticket without resolution. They have also stopped answering their phone [protected] which is only found via internet search. So their behavior is almost copycat of Robinhood, another unprofessional outfit that seizes client assets without notice. I am reporting Webull to the relevant regulators or agencies and more. What a nightmare.

Update: So Webull provides a scripted Dev response, apparently without even bothering to read my actual review, just like how their in-app support did, even though I already pointed out in my initial review that they are blocking me from withdrawing to the same bank account where my funds came from. To make it worse, they now want me to get a statement for another bank account that I lasted linked to Webull at one point and had already closed by Dec. 2018. That bank only provides such service to ex- customers via in-branch appointment for a fee. So far Webull is insisting on making me choose between leaving my 25,000 held hostage indefinitely, or playing Russian Roulette going into a bank branch at the risk of getting infected and community-spreading it further in defiance of state-wide stay-at-home directive, amidst lockdown extensions, unprecedented unemployment, severe economic contraction, as well as the CDC Director publicly pondering the possibility of a second wave of the pandemic down the road. Heck, Webull even avoids addressing whether It would reimburse me the service fee that bank charges for getting statement on a long closed account, nor does Webull pick up its phone at [protected] anymore. I am no constitutional law student, but isn’t it amazing that an app gets to effectuate de facto search and seizure on its retail investor clients without a warrant, by essentially forcing them to produce documents from defunct accounts retroactively through silently freezing deposited assets (for a second promo solicited by Webull) without disclosing the freeze until questioned by the clients. As seen here, even then, Webull does not even initially acknowledge such action, but rather try to pin it on the client using a hypothetical that is completely inapplicaple in this case.

Webull is one of the best trading experiences I have ever had to opportunity to utilize. It take a very short time to get the hang of with respect to what they offer do to the fact that they offer so much information to the user. Once I played around with the widgets and learned all of the areas that has been beneficial to my trading experience I found my path to successful trading .
I was using a different trading platt form that was untruthful before joining Webull. It purposely gave me a lag in trading times. I did not understand why I could not get real time quotes and it cost me thousands of dollars. I did not know any better as I was new to trading and I found out when I kept having losses do to the lag in quote times. I asked a representative why was their such a disconnect or unrealistic view with respect to the movement of the stocks I was trading and I was told that my account with them was a professional traders account and that they purposely put a lag in reporting real time quotes. I was floored by this admission for the representative. A trader on the stocktwits told me about Webull and I was hesitant at first. I checked it out and found that they offered real time quotes and a practice trading feature, news, updates, community chats, warnings when one gets into trouble with respect to day trading with the feature that tell you if your safe or when to be cautious. I immediately too my money out of the accounts of the old platform which is also a bank and I opened up and funded my Webull account and started trading successfully. I was able to use many of the tools offered here to not only gain back my losses and keep them as we all know that trading is a tricky and not so easy thing to do however with the right set of tools I learned I needed to make my experience good for me I was able to accomplish through Webull. I look forward to trading and being the best possible investor that I can. I have a long way to go but Webull has put me on the right track to having a great partner in trading for years to come. The only con I have is that I don’t believe that their is a live in person help feature to help with any issues directly and in real time. I could be wrong as there is so much to explore that I have not learned how to do. Overall Webull saved my investment experience to which I was just going to take a loss and walk away. They gave me hope and a real return on my investments by having the friendliest user basics that are essential for any level of trading. I’m sure there are the pros of this trading game who are very advanced but Webull has something to offer any serious trader. Great platform and I highly recommend it to anyone.

I started investing a few months ago thru my bank, but I was looking for a new platform to use, so I guess I’m probably one of those new investors in Webull’s target demographic.

However, after reading all of the Reviews about how “Non-Existent” the Customer Service is for this App, and the other issues, I am now going to delete the App I literally just downloaded (while reading the reviews) and go look for a different investment platform app. So, Hey Developer! You should take notice, You’re LOSING CUSTOMERS, because You apparently (according to multiple reviews) have:

1) Horrid+Non-Existent Customer Service
2) You aren’t adequately informing New Customers that their deposited Funds will be On-Hold or in “Limbo” and not show up in their accounts Immediately or Timely as they expect.
3) It is apparently very difficult for Customers who Open Webull Accounts, to then when Unsatisfied, to CLOSE that account.

For all of these reasons that multiple reviews have indicated, I am now NOT going to use Webull.

I use other Customer’s Reviews to help me decide if I am going to Buy/Use a product, and to save myself the same pain and suffering that others have gone through if there exists a problem with something I’m considering buying or using, and while there are many Good & Happy Webull Users, the Issues indicates by the many UNHAPPY Customers are all SERIOUS Service issues that I would potentially face “If”, as in, “IF” I needed help or “IF” something were to go wrong. Good, Consistent and Reliable Customer Service is a Critical deciding factor for me, and Your App seems to have an EPIC FAIL in that department.

Therefore, You have lost me as a potential User. I hope that sometime in the near future You will address all of the issues that have apparently made so many of Your Customers unhappy. However, until that time, and You have better User Reviews related to Customer Service, Funds Depositing (I predict a class action law suit, if you are withdrawing Ppl’s funds from accounts and then holding them for an extended time without making them available — PayPal tried that same B.S. and got Class Action Sued!), along with Easier Account Cancellation. Seriously, closing One’s account anywhere should never be an exercise in frustration for a Customer, that just makes a bad situation worse, and an unhappy Customer into a Word of Mouth Negative Advertiser.

They say a Happy Customer will tell 5 People, but an Unhappy Customer will tell 25 People! I imagine that basic business rule still holds true, even more so in today’s Social Media & Internet Connected World. So, you should take notice how you are creating negative reviews and it is effecting your business.

Good Luck! & I hope You “Do Better!”

WARNING: There are now FINRA, SEC & ComplaintsBoard.com investigations, as prompted to be filed by Webull’s own Clearing House, begun to look into bow Webull suspended & is terminating my brokerage account after lying in recorded chat and phone calls about it being due to APEX Clearing House having "instructed us we cannot continue to support your account. We must comply with their instructions". However, when I called APEX they verified there is no issue with my account.

Webull also claimed it's due to "failed authentication" of my bank account when I switched it to link with joint account with my wife, but have since verified my bank account ownership electronically successfully (see screenshots) and manually via bank statements provided and even confirmed it was verified, are allowing withdraw to it, and said account was re-activated. But they never re-activated.

In reality, they are just covering up for the fact that when I tried to verify it 3x I got "Unexpected Site Error" due to their own system issues, as I have screenshots proving, and that when I provided bank statements as requested a half dozen times, they misplaced or never recorded that I provided this, with Webull supervisor who I called even confirming they still failed to record that I provided the requested bank statements to them.

I even provided photos of the signature docs for the bank account, had BoA generate a Statement of Account in person with photos of us speaking with bank manager & biz card of bank manager who offered to personally verify my bank account too. All ignored by Webull.

APEX even recommended I file a complaint once they learned of Webull lying about being "forced by them" to close my account, and stated Webull should contact their Compliance team if they in fact had any concerns about my account, which Webull then refused to do. Webull now just claims it was "too late when a decision is already made" regardless of successfully confirming my bank account ownership yet again.

Webull has now had all my funds locked up and unusable for trading for over a year now, not even bothering to verify my bank so I could even transfer them out until a year later after a dozen requests (after they forget they successfully verified it already several times), after forcibly liquidating all my assets and stocks at a loss, all due to their own errors, failings and unwillingness to follow up or review or even communicate with their Clearing House as it’s repeated demanded of them 3 times without success.

Unless these lies and forced sales of stocks & options, unreliable bank verification system errors, and repeated misplacing of bank & other verification materials and repeated failures to re-activate improperly suspending accounts after falsely stating they had it will be activated next day… unless these travesties stop, I would strongly recommend not trusting Webull with your investments.

I’ve heard that Webull is supposed to be a happy in between of Robin Hood and more advanced trading platforms like thinkorswim. I am very familiar with Robinhood and have used thinkorswim a little bit too. So far, I don’t find this UI very user-friendly at all. All of my experience with it is on the app instead of the desktop platform so maybe that is better. Right off the bat, I was interested in purchasing a stock but wanted to get it at a good price and it was nearing the end of the trading day. I could not figure out how to turn on candlesticks so I ultimately purchased through Robinhood where this is obvious. I then went to go make an initial deposit into my Webull account. But, I could not directly link it because I have two factor authentication on my bank account and it would not work for their system. The other way of linking that account is to have them make two deposits into my account and then enter the amount of those deposits when they come through. It took a couple of days to receive the deposit and I mistakingly entered the amounts in the wrong order. When I went to correct it, it still would not work. No matter which order I entered the deposits, it said I was entering them in the wrong order. I had to reach out to tech-support. They advised me to log out and log back in which worked. I went to their user guide to get a quick tutorial on how to use the app. Each topic is quick gifs of screenshots and arrows where the screen is up for two seconds at most and then switches to the next one. There is no audio explanation or text. Also, the more confusing parts are not up for any longer than the easy parts like searching for a ticker symbol. Because it’s a gif, you cannot pause the playback either and just need to wait for it to loop again in order to see the screen that you need. Again, since the more complicated parts are only up for two seconds at most, you have to watch the gif multiple times in order to understand that one screenshot. Looks like I’ll need to watch YouTube for any real tutorials. In the meantime, it says my initial deposit of $100 will be PARTIALLY available the next business day. It looks as though the rest will be available after five business days. Why so long? It could be just because this is my initial deposit but with Robinhood, my deposits are available immediately for trading even though they have not yet received the funds from my bank account. I’m only transferring $100 and they shouldn’t be that concerned about receiving their money because of the low amount. They had to do a background check in order to approve me for this account and they would have seen that I have a great credit score. My bank account is linked but maybe his is just a precaution for your initial deposit. Granted, I’m only just starting out with his app but every step I have tried to take has been met with unnecessary challenges or disappointment. I’m pretty computer literate and this UI is supposed to be great. I’m sorry to say that so far, I really don’t see what the hype is about. It’ll probably be fine once I watch some YouTube tutorials but I shouldn’t need to do that for a good UI. One last thing is that they send WAY too many emails. Send me push notifications if you want but there’s no need for multiple emails a day on things you’ve already emailed me about 4 times.

No one owns Shiba Inu on Webull. If you take the time to do some research, you will realise that Webull uses Apex Crypto’s “omnibus” wallet to hold crypto for Webull. The way it’s supposed to work is that when everyone places their orders, Apex adjusts their supply of Shiba Inu token accordingly and a third party audits this “omnibus” quarterly reporting to the SEC (Yes, the same SEC that is an utter failure). However, Shiba Inu is a limited supply cryptocurrency that has a finite amount of tokens traded through the Ethereum blockchain. This “omnibus” performs off-chain transactions. Unless someone can prove me wrong, there have been no transactions with the blockchain, meaning that all users from Webull who think they “own” Shiba Inu token only have “placeholders” that can be redeemed for cash according to the real value of Shiba Inu at the time of their “sell”. The reason this is criminal is because all of these off-chain transactions have no influence on the real price of Shiba Inu, because it was never bought or sold in the first place. There should be blockchain transactions of these purchases recorded (not from individual transactions, but going into the omnibus wallet). So where are they? When I spoke to a representative of Apex 2 days ago, this person told me that they could not give me the address of the “omnibus” wallet because “ it is not yours”, then because “there are many omnibus wallets”, and when I pointed out the address would be on the other end of the transfer (I am forcing them to transfer my Shiba Inu to my personal crypto wallet), I was told “we don’t know which omnibus wallet we will use, because some are for some types of crypto, and others for other cryptos…” (I use quotations- I believe these were the exact words, but I may be paraphrasing).

I get it. I understood and I do understand the risks I took and take when purchasing crypto, but this is fraud. If you tell me I am buying Shiba Inu, but I’m only buying placeholders that do not affect the price positively or negatively, then it is not Shiba Inu. If you have to purchase Shiba Inu in order to transfer it to me, then I have never owned Shiba Inu in the first place. What would the price of Shiba Inu really be if these transactions were made like we are being led to believe?

By the way, who does Webull and Apex think they are for trying to control the Shiba Inu market like this? This is all fraud and it is criminal. I urge anyone interested in Shiba Inu to buy Ethereum first, and convert it into Shiba Inu or buy it directly from the Shiba Inu token website. Personally, I may just re-invest in real Shiba Inu. Could you imagine if everyone who owns placeholders decides to buy the real thing?

Remember also, Webull was involved in the market manipulation of January where they took the buy button away from selected stocks on their platform, thus causing the price of those stocks to fall. Still waiting for the SEC to do their job on that one. Where is Gary Gensler? Probably watching porn in his office while our tax dollars pay his salary. What can we do about Webull’s and Apex’s criminality? Maybe we could withdraw our funds or transfer them somewhere else?

Nothing about what I say here is financial advice, I am not a financial advisor. I just wanted to share some information because I believe I am a victim of fraud for all of the reasons I mentioned here.

Out of all the platforms I use, from RobinHood, Moomoo, to fidelity ect ect. By far Webull is freakin super duper easy & very enjoyable to use with their seemingly never ending truly breathtaking at times let alone an unequivocally overwhelming epically awesome user friendly trading library for dummies/simpleton’s/degenerate gamblers. take it for me, believe me when I tell you Webull’s user-friendly interactive learning library also has fun games for test your knowledge and give you cool merit badges that you can put on your profile that help people interact with you and your level of expertise. just think about it for a second Webull’s never ending grand Alexandrian library of trading knowledge has a plethora of resources not just for the noobs, but for grizzly old salty doggo’s like me. Webull’s Super Duper spectacular beyond your wildest imagination trading Library for the every day degenerate gambler such as myself, will inevitably land you some of the biggest gains that gets you so many gargantuan heavy bags and stacks through you doing your do diligence, that you’ve learned from Weibel‘s educational training tools. That not only will you become a Jedi Zenmaster of sniping easy to fine trades out from under the greedy hedge fund managers that were told by their oligarchy overlords to keep pushing the envelope and take greater risks with their clients money out of their 401(k)s and money market accounts, that your powerful new juking snipe play that you’ve learned from your brokerage Webull, you will sleep like a baby at night knowing full well that it was you that made them realize once and for all being a evil bloodsucking hedge fund managing banker troll was not a good life choice to make in the first place, but now you force them do not just rethink their life choices, but inadvertently made them rethink how easy it would be for them make it a reality how to easiest way for them quit stealing from the unwilling and unknowing clients, is that sweet release of their pain will come fast and hard for them as they glance down over their railing of their Posh balcony on the 26th floor of their office to the street below, knowing it all end in just a matter of moments when they take that leap of faith off the balcony to the street below. I doubt they’ll have true regret on the way down as they approach the parked cars below, had they just not took those illegal sketchy risks the day that you started trading successfully, maybe it all could’ve been easily avoided if they just used Webull’s easy to use app for themselves instead of working for the very people trying to destroy our livelihoods to fill their coffers with their ill gotten gains. But thankfully you have now successfully begin your journey of reddening The world of these monsters one day at a time. for me personally, when I land a gargantuan trade, which is one of my top 10 best feelings on earth, that’s for sure! in conclusion , as I have laid out the map of Webull’s nearly endless money making opportunities on their website & app that is easily obtainable, also undeniably a knee slapping, a yep yep hooting and hollering gosh darn tooting fun, that for some and you know who you are, it’s alot like watching that fat kid Billy from down everyone’s street somewhere or another in your neck of the woods, Billy is wobbling, jiggling and the wiggling as fast as his cankels king carry his carcass on his way to everyone’s favorite people trough restaurant, and watching that excite Billy with a gargantuan smile across his face, glimmering shining twinkle in his eye as he finally reaches the holy grail of sweet treats at the all you can eat people trough Buffay, Billy quickly and efficiently starts to hork down 40 to 50 of those delicious golden log’s of sweet delicious Golden logs of goodness, hostess Twinkie. Yeah, using the app is kind of like that I guess. in conclusion I must leave you with two things to remember my good folks, number one! Scared money does not make you any money. Now number two and my most favorite,
CARPE DIEM.

The app is polished without a doubt. The interface is smooth and user friendly. All the tools and helpful valuation metrics are there along with the news, all available in one convenient package. The chat rooms are always full with retail insights, investment ideas and sometimes comedy. Then I noticed… some sad realities. I spent a lot of time here trading full-time.

The app: If you have an issue, no matter what it is, it will be handled… Maybe, slowly, all threw a chat - You wont be speaking to anyone, English may not be the primary language, most definitely will play dumb almost incoherent. Even when withdrawing your money. Other issues may never receive a clear answer.

-I think it’s important to mention this is a Chinese company, at this point, considering my experience and the global tensions that have arisen.

The tools: All there, some are wonky. They are what they are -nothing special or proprietary. But they do what they are supposed to in my experience if you use indicators. All though… I paid for level 2 order info. useless believe this in fact is utilized by the broker to throw you off, and you pay for it. No proof, but inflows/outflows are deceiving even though it’s Webull flow, it should probably not be used to gauge sentiment. Is useless, if anything do the opposite because…

Valuation metrics: disgustingly wrong, to the point it can’t be accidental or need updating- It really comes undone here -all metrics p/b, p/s, p/e some upwards of 700% off of anything in writing anywhere online- completely fabricated. EPS, price targets and others all curated by hand from various obscure sources and collected into a mish-mosh of absurd disinformation to help novice investors lose money confidently. I scoured the internet and performed a couple calculations on my own, there is always a margin of error but what I saw was egregious miscalculations on multiple stocks. Some errors correct themselves after the stock loses 25%-50%. Some valuations are correct to a degree of sanity and some more popular are dead-on with a consensus.

The News: Major news affecting price is overlooked unless to create a FOMO atmosphere… or is released days after the fact. Carefully selected propaganda pieces designed to manipulate decision making, some of which are recycled months on end for any newcomers especially ridiculous price targets, articles that are later redacted and corrected. The only news you will see is news that serves a purpose, that they want you to see. Some fear, some hype -all trash. Some completely irrelevant misdirection or marketing for another "opportunity".

The Comment/social: Well, its not real. Spend enough time and you will notice quickly. These people are paid to post to make stocks/app seem live with like-minded people, sharing, even an antagonist or 2 sometimes, but the truth is they are deader than if no one posted at all and potentially a bad influence… after all they’re just doing their job, a good story. But every once-in-a-while you may have a vile, often offensive, always ridiculous troll, they are real. Names are oft times extremely off-putting. Hostility, Anger and toxicity are prevalent. Its all really just marketing and influencing and sometimes amusing to join in the hate w/others -be they paid or not.

2 weeks or so after pointing out a strange metric in a comment section. This happens

The most disturbing thing I encountered, and why I’m leaving the platform was the option pricing -depending on whether you’re buying or selling the price changes drastically but not just the price the entire range and it’ll change back and then swing the other way within seconds always unfavorably and without fail. Options pricing is 15 minutes delayed unless you upgrade, which is what I assume would’ve been the excuse. It got to a point where I couldn’t enter a position unless I start down no less than 3%. Couldn’t exit for profit, regardless- literally a 10% drop in stock price trying to close a put in a higher Volatility market for a loss. Ha, it’s theft. I know other monies were lost due to this behavior that I didn’t notice, it is theft and I believe Webull is the culprit. I don’t think the market maker was changing the price that quickly and inconsistently while I watched the VIX and stock movement, I almost think an individual was assigned my account to flat out steal. But don’t take my word for it, because it’s one of those things that’s hard to prove. Last transaction $20.49/share limit buy order filled at $20.505 this company is literally garbage. Also in the comment section- harassment rose probably 300% after posting about the metric.

Update: the app now states the implied volatility and Greeks are updated every 2 hours, was misled over 1 year that there was a 15 minute delay only.

You should pick a broker you can trust, Im telling you- you can’t trust this broker. I don’t care how you heard about it or who from, they will take from you. Put a lot of money in -and I bet they flag your account. 5 star reviews here are 90% paid promotion like reviews on Amazons Chinese items. Go IBKR, no PFOF.

I opened a Webull account in 2020 for the purposes of buying Crypto. I let the account sit for a while (after funding it) in the hopes it would organically grow. I was informed a few months ago all crypto changed to Webull Pay and my account has disappeared. Even though the login and password still work for the desktop it does NOT work for the APP. I have contacted Webull over a dozen times and have been roadblocked everytime. I have provided them the informationt they requested but they say it doesn't match up which is a total lie because when I go to the desktop version all the information is still there and exactly what I told them in my attempts to get into the webull pay app. They are denying I even have an account. This is totally outrageous. I just want my money (which is far less than I started with) and get on with my day.

Can’t find the following basic information, which should be on the HOME PAGE.

1) How much money/shares I have in each stock
2) My limit orders
3) Total amount of investments
4) Cash amount
5) Ways to view different accounts.
6) Change in value over different time periods (day, 1 month, 3 months, since purchase, etc)

It looks like to save money, the product team decided to import a bunch of generic stock information, rather than providing information that a user would need about their own investments.

Product Team: Go look at Robinhood. Copy them. They aren’t perfect but they’re miles ahead of you. If they had IRAs I’d never be messing with Webull’s crap interface.

I received a generic reply from the developers after I posted this. They overlooked my request to have the information on the home page, erroneously said that all the information could be found somewhere on the app, and condescendingly told me to look at the help page. This kind of response tells me that they have no intention of ever improving the interface.

Wow. Was really excited about this app. Used email login 2-3 times. The code sent has a 60 second timer built into the app. Maybe 15 minutes later, i get the verification code in my email stating it is good for 2 hours. Tried it, but of course my 60 second time limit long expired. Tried again a couple of times, never got an email.

So, ok, why not the mobile sign up way? So they sent me the code...it was 0. Thats all...just a 0. This time I beat the 60 second clock! However, clearly they are looking for more than the number 0 or even the letter O. Tried one more time...got the same code.

Wait, let’s give these guys a chance. The Help center! I go to it, but unfortunately the Help Center is just a blank screen. Eh, things happen. So I tried clicking out and clicking back into the Help Center again. Same thing...just a blank screen.

Guess I will stick to robinhood. Been using them for a couple years now. If just trying to sign up is this buggy, hate to see what happens when I actually try to set up my bank account or use my money to trade.

Shame. Seemed like a nice app.

I’ve been trading for 20 years. Thought I’d give Webull a shot bc I heard their quote platform was great.I would have transferred my $40,000 account to WB if it was ok. But guess what? It took 10 days for my initial deposit that came out of my Wells Fargo account the next day to hit my webull. That free stock? Takes 2weeks plus to transfer into your account.that’s after you qualify and earn it w deposit that took 10 days. So 3wks for sure. There is no activity log. No account showing your deposits. You are on your own. Better write everything down. You will buy stock not knowing you are using margin. Suddenly I showed negative balance. I deposited $400. My stocks add up to $270 w a small jan 4th loss. They either stole my money or it’s taking over 7 days to deposit. Who knows? I’m closing my account a month later. It will take another 10 days for the stocks I sell to “settle” cash. Then, It will likely take 2 weeks to get back my money in my Wells Fargo. Worst platform ever! RH way better. I’ll go back to my Fidelity and not look back. This platform is not worth my time.

App is not easy to use. Has technical data, but you have to tap around a lot to find what you’re looking for. I’ve found their help to not be accurate, ie it will tell me to look for a specific category or item to tap and then you won’t find it. Could be an issue in updating help. Slider bar keeps you spending into margin unless you have over 2K in account then the bar isn’t accurate and you will spend 400 % of your account and it will say 100%. No warning no pop up just fine print somewhere. Customer service told me to deposit more money instead of first trying to help me understand. Then I got real quick brief responses when I requested details. They think snapshots of transactions is explaining which is frustrating. Suffice it to say this company scammed me out of money, tried to get me to deposit more, and has terrible customer service. On several occasions the customer service agents have asked me for screenshots of something on the app because they don’t know what it is. Is a very sketchy company in a very sketchy app. I have filed complaint with the FCC in the ComplaintsBoard.com.

If you come across any issues, you are on your own. When I messaged the customer service, a bot replied saying I will be contacted soon; but it closes the ticket automatically within 48 hours with no reply at all. Now, who can we contact about with their buggy platform issues? Be careful. They’re platform goes down every now and then (especially at the market opening). I wanted to close an option one morning, but I couldn’t due to their system malfunction. I ended up losing money. I am looking for a more professional platform for better performance. Also, they charge you hidden fees. They some how messed up my email address after three months and started charging me paper statement fees for sending paper statements and order confirmations via mail. Also, they finally made it possible to close individual legs of multi-leg option positions. However, if you close the short position you are not allowed to open another short position even if you still own the long position. I highly recommend a professional platform if you are serious in trading. Consider Etrade, TD-Ameritrade, or Tastyworks. Before, subjecting yourself to this bull. Good luck!

I was able to get a few of my friends to sign up to this app and start trading and was suppose to get stock for that but they never gave it to me and when I went to the support to ask what happened they were rude and condescending. Additionally I was suppose to get free stock worth $12-500 for my initial sign up and they gave me a stock worth less then that and again support was rude and they did not fix the issue. I am reporting this app to the Apple store and FINRA. Unacceptable how they treat the people who pay them. DONT DOWNLOAD THIS APP. Use a different one with honest folks running it. These guys don’t comply with the law.

UPDATE: I don’t appreciate your lies. You shorted me and a few others that I spoke with on the $12 stock you were suppose to give us once we deposited funds into our accounts. What’s clear is the false advertisement and the horrible customer service.

I am submitting a formal complaint with Apple in order to ensure your app gets a full audit and I am 100% that they will find that you are “clearly” not conforming to the App Store terms. Good luck.

Oh and I know you paid for positive reviews too. The list goes on.

I recently started using Webull and used their third party verification system “ Plaid” to instantly link my checking account. When I attempted to process a deposit into Webull I authorized them to pull from my checking account. Webull charged my savings account and the transaction was declined.

I provided customer support screenshots verifying my checking account number and account title “rewards checking”.

After informing Webull support that their third party linked my savings instead of my checking account. I was told that I linked my savings account and that I would be charged a $30 dollar fee to my Webull account.

I happen to be an employee at my financial institution and have verified that although I authorized them to pull from my checking they still pulled from my savings account. Support had told me that I linked my savings, which I did not.

I honestly don’t know what else to do except for write this review and hope that someone from management reaches out. I have already contacted support multiple times to be told this is my fault. I have no problem unlinking and relinking my account I just refuse to pay $30 for something that isn’t my fault.

Has a lot of great features too it. Only gripe is that you can’t place orders after hours. We should be about to place orders and they can just stay pending till business hours. So if you want to place an order after hours, you have to wake up at 4 am EST.

Update: After developer response. Another digital brokerage firm allows it. It just sits in pending till the market opens.

Update 2: Stop loss orders sometimes fill at as few cents to a few dollars above the stop loss amount. For example, just set a stop loss at $31 and the order was instantly filled at $32.22. And now it’s rocketing upwards as I sit back and see all the profit I lost thanks to Webull. Another stock had a stop loss of $140. It was filled at $140.03. It never got to $140. It shot up after. I get it, there is no commission. But these stop loss “ranges” are no acceptable.

Update 3: After being notified of the great day that AMD had, one of the stocks that Webull sold above my stop loss, I will no longer be using this app. It’s better to pay fees and have confidence that a company will handle your money they way you want, then no fees and lose out on profit because of whatever excuse Webull has for this.

I can to edit my previous review, only to find that it is longer here. So I’m here to write ANOTHER one. I signed up for a free account here and on Robinhood. I’ve been reading on RH and loving the experience. My account on Webull has still not been created after 11 days of waiting. I’m emailed and used the in-app help and I only received an automated reply directing me to the FAQ. I don’t have any crazy financial situations that would warrant any delay. My RH account was active instantly. Also, I’ve had 3 friends get Groupon stock as their “free stock”, worth a little over $2. Their disclaimer is that your free stock comes from a pool that USED to be worth a certain value. So don’t get any high expectations on any free bonuses, if that’s what you’re here for.
I really wanted to use this app for the additional tools, but they’ve made it impossible. But don’t just take my word for it. Read the other reviews. You’ll see that these are common issues, especially in recent weeks.
GO USE ANOTHER BROKERAGE APP.
***(And if you care about such things, the data portion of Webull collects your data using a firm based in China, not the US. I personally don’t mind, but some people may be concerned about international data collection.)

UPDATED*** - you’d be better off taking your money and grinding it in a garbage disposal than using this app. It glitches constantly and the customer service team will give you 5 different responses to how it’s your fault for the glitch or how you’re not operating correctly. Don’t even bother showing video of it not working they will tell you they aren’t responsible. My advice pay the 1.00 fee to TD or use RH. Just know you’ve been warned.

Let me first say this app could be absolutely Amazing. It’s has the potential to be a hybrid between ThinkorSwim and RobinHood featuring the best of both apps in one. The app charts need work but they aren’t terrible. However, after using this for a couple months I can say the following YES, the app does glitch and YES, it does cost you money as a trader. Every platform has problems it happens. The bigger issue is the customer service response. Listen to people who say don’t use due to this. I’ve had multiple small problems most have been addressed rather quickly. This time I’ve had a large problem and after weeks I have no resolution. Sending 10+ email and app messages all to be told after weeks of waiting “Sorry it’s been too long for us to verify this.” Until the customer service is fixed this company will never be great everyone has app problems it’s how you handle them that matters.

I like the app and service provided. Webull makes trading stocks easy and free, but the app has developed a very annoying problem lately that is close to making me transfer my entire portfolio to a new app.

There is an incredibly rapid increase in notifications about referring people. It’s at a point where they are pushing out a notification about spinning a wheel when you refer someone or getting free shares of Apple every 1 - 3 hours of the day. It used to be once a week, then once a day, now it’s almost once an hour. This is on top of another increasing of being noticed about articles and tips about trading.

We get it, you want more users, but I’m pretty sure most of us have referred everyone we can by now, because you’ve been doing limited time promotions for years now. Which aren’t limited because you start a new promotion the very second one ends. Makes me fee ripped off when I refer someone really because the following promotion is usually better when it not the same.

Someone can say, well simply turn off notifications, but then I miss important notifications like when a company I’m following stock price goes down or up, when a trade is completed, when a company makes an announcement, or when someone I follow gives out a good tip of what they are buying or selling.

Is it really necessary to push out so many notifications?

Customer support is the worst I’ve ever experienced. Impossible to get ahold of. The app functions are even worse.

TLDR; Account held “hostage” by support/app. VERY time sensitive issue that required support to fix, shares were force sold in meantime. Not an error, a developed function to stop the user.

Account got locked due to failure in bank connection. Deposits failed.
Entered bank info via the other method the app provides. Got it verified.

Was unable to deposit funds to correct the fees and errors that had occurred. The app specifically LOCKED me from depositing the funds it required to prevent auto-selling all shares. The app said I’ve been restricted from depositing and to contact support.
Their phone number is a joke. Only option 4 leads to an actual phone line and not a “please use the in app ticket system”. Of course I put in a help ticket in the app, but after 2 hours I tried the other methods.
I sat on the phone on hold for over an hour without ever speaking to a person. I tried emailing. I tried contacting their social media person. Nothing. No help until over an hour after the app force sold all shares.
This all happened within 24 hours.

A support person didn’t get my help ticket until 6 hours later. Over an hour after the app force sold everything.

I was perfectly willing and active in trying to correct the problem, but the app actually blocked me from doing so, with a pop up telling me to contact support.
It wasn’t an error, it was actually a function developed to stop the user.

BAD EXECUTIONS ...
Webull won’t stop you out AT ALL..
AT ALL... when I say webull won’t stop you out I MEAN WHAT I SAY...
I loss 600 bucks last week in $CPAH becuse webull didn’t stop me out...
WEBULL DONT RESPECT YOUR PRICE ORDERS THEY WILL FILL YOU AT LOSS AND THEN THEY WONT FILL YOUR STOP LOSS ORDERS..
Costumer service ITS A JOKE...
BYE BYE BYE WEBULL moving to a reputable broker ... SCREW YOUR FREE COMMISSIONS... THATS HOW YOU MAKE MONEY
Just to name a few tickets
CPAH
WRKS
CEI
APDN
CHUY

HORRIBLEEEEEEEEEEE EXECUTIONS
PEOPLE GET THE F&@$ AWAY FROM THIS BROKER

Update 8/14
Later don’t say I didn’t warned you...
You best option as a day trader isn’t WEBULL they will f$&@ up your orders and won’t respect your stop losses . Go to TD AMERITRADE INTERACTIVE BROKERS E-TRADE TRADESTATION TC2000 SPEEDTRADER TRADEZERO ... any of those will make your life easy as a day trader .. pay for a pro platform or pay for your orders ... WEBULL doesn’t charge you for their platform or the orders HOW THE F$&@ DO YOU THINK THEY MAKE MONEY?
Of course of your trades... bad executions ..

EXAMPLEONE OF MY TRADES WEBULL DIDNT STOP ME OUT AND MY POTENCIAL LOSS Of MY STOP LIMIT ORDER WAS $50 DOLLARS... that’s it yes 50 dollars stop loss limit order.
Well GUESS WHAT WEBULL DID?
DIDNT RESPECT MY STOPLOSS ORDER AND I FAKEN LOSS $1,800 IN THAT TRADE..
I CALL AND I WAS WAITING IN THE LINE FOR 4 hours TILL A GOT HOLD OF ONE OF THE GUYS AND HE Told me 3-4 DIFFERENT WAYS OF WHY THAT TRADE WAS MY FOULT ...
Hahaha what a faken joke ..
WEBULL WANTS YOUR MONEY PEOPLE AND AS LONG YOU TRADE WITH THEM THEY WILL HAVE YOUR MONEY

To say the customer service is atrocious would be an understatement if you are actually planning to invest using Webull. To detail some of the biggest issues I had with them I’ll start a numbered list below for clarity:

1. They had my social security number wrong in their system, making it impossible to withdraw thousands of dollars I had invested due to the requirement you enter tout SSN for withdrawals.

2. Phone support when working through this issue, while already completely unhelpful, also hung up on me. Not disconnected, hung up. The only other company with phone support as bad as Webull is Suddenlink Communications. For those that know Suddenlink, think that but worse, though the customer service rep I got on the phone spoke English with no accent.

3. Customer support has to take place via email, as phone support can’t do any meaningful functions to your account. Replies are slow, unhelpful, and dismissive until you spent enough time to have it escalated to someone that can actually do something.

4. All in all, withdrawing my fund from Webull took 3 weeks from the day I decided to make a withdrawal to the time it was in my bank account again. Luckily I was not, but If you were strapped for cash you’d be in some trouble if you thought it would be readily available such as with a company like TD Ameritrade.

5. TLDR - abysmal customer service, almost criminally negligent errors on their side preventing you access to your money, and exceptionally long wait times to receive any sort of help from a customer service rep whatsoever sum up my experience. The app was great though, aside from the actual company.

Why have something called instant buying power if you don’t get it instantly... totally screwing me over as I expected something that I am not receiving and I could have used an app that would actually give me real instant buying power.

Came back to add to this review. I hope someone at WeBull who can actually do something to make changes sees this. I will, without a doubt be leaving WeBull eventually. Not because of the instant buying power that you often do not get. Not because it won’t let you buy a call option unless WeBull decides that you are smart enough to make these types of financial decisions. The reason I will be leaving is because as with any brokerage app, if something happens with a stock you are following there is a fair chance you might want to know about it. For instance if stock you hold, gains 10% in a day you might be interested in getting a notification about that. WeBull is totally capable of sending these notification and it almost flawlessly works. The problem is, you are giving them access to send notifications to you phone and they take full advantage. Not a day goes by that I don’t get some stupid notification about spinning a wheel for Tesla shares! Wowowow I’m certain to win. Oh but you have to invite others. Or get up to $18,000, refer 6 friends for a chance to win! Only 4 days left! All day, sometimes multiple times per day. Can’t stop it unless you want to not receive any form of notification at all. I’m never going to use your promotion WeBull. The only time it will happen is if it happens in my life organically that someone I am talking to is looking for a stock broker app. I will not go out of my way to try to earn some $7 share in a company that I have never heard of. Please stop.