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Waste Management [WM]

Waste Management [WM] review: Garbage pick up

M
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3:44 pm EST
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See photo, this was how our garbage cans were left yesterday, including trash in the road that fell out when they were dumped. Our cans are left in the driveway every week, 2 feet apart, and have been for 27 years. Unacceptable.

There is a growing opinion in our county to contact the powers that be to find an alternative garbage service due to the constant issues people have had with your company in our state, and in Snohomish County in particular. Billing issues as well as incidents such as this.

We have been billed for extra pick up when due to weather service was missed a week. We have been left numerous picky notices, cans too big, too heavy, an empty insulin syringe was accidentally left in one - NO NEEDLE - and boy did we hear from someone. We've been told this is acceptable by the pharmacy who handles the medical waste disposal of needles. But we received a very rude phone call about it. We replaced our cans with exact WM specifications, even with the bar on front so the vehicle can pick them up.

We've done our part, I would expect you would do yours.

Desired outcome: Hire competent people who care, as well as Customer Service Reps who do what they say they will. They do not.

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Jan 02, 2024 4:23 pm EST
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1001 Fannin Street, Houston, TX, 77002-6711, US

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Good day that is not a valid customer ID as that was an open top container that is now closed. Please email wmcares@wm.com with a copy of this review your complete address and phone and any pictures you have to show us so we can address this.^sc
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