Lakeshore Recycling Systems’s earns a 3.3-star rating from 16 reviews, showing that the majority of clients are somewhat satisfied with waste management services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Unethical billing practices
Our city switched over to LRS last year or so. I pay my bills and pay them early or on time. This company claims they received no payment from me for the fall of 2022. It wasn't brought to my attention until earlier this year (2023). After multiple calls, emails and proof of payment, I have yet to be credited. They continue to double bill and add interest. It's difficult to get hold of anyone and more often than not, emails go unanswered.
Recommendation: I do not recommend this company to anyone.
Find a different company if possible
Horrible service. Truck drove right past my cans and didn’t pick up our garbage. I called twice, filled out their online form twice, repeatedly told “a truck will be back today to collect it” and it never came. Now it’s been a week and my trash is still sitting at the end of the driveway. I called again and I get the same nonsense that they’ll pick it up today. Well they certainly ought to as this is our normal scheduled pick up day. What a lousy service with no accountability.
Recommendation: Find a different waste collection service
Disrespectful service men who refused to render any services after payment
Disrespectful service men who refused to render any services after payment. Either wouldn't pick up trash or damage the can. When we called to say they did not pick up our can they said they would come by and never did. Horrible company do not use.
The complaint has been investigated and resolved to the customer's satisfaction.
The worker is putting trash AND recycling in the same truck multiple times. I have called 2 times now, and no changes. I have video evidence of this and I am tired of seeing this happen. I will report to the right people. It's a disgrace and total disrespect for the environment, and this company claims that they work for the environment.
The worker is putting trash AND recycling in the same truck multiple times
The worker is putting trash AND recycling in the same truck multiple times. I have called 2 times now, and no changes. I have video evidence of this and I am tired of seeing this happen. I will report to the right people. It's a disgrace and total disrespect for the environment, and this company claims that they work for the environment.
I'd say over the course of the year I have noticed every so often my trash can is in the street upon my arrival home and didn't think much of it
I'd say over the course of the year I have noticed every so often my trash can is in the street upon my arrival home and didn't think much of it, but since working home these last few months I have noticed that garbageman is deliberately not putting it back onto our driveway. The same garbage truck is also putting the garbage and recycling into the same truck. I called to inquire about it and was told that was not to happen. I was told a call back would occur. What also prompted the call was that the garbageman left trash bags that we had left outside the can, on the call I was informed that we have to prepay for the extra "bulk" bags. In no way are these bulk and I was never informed. In an attempt to look up my billing online to see if they are prospectively or retrospectively billing so I can be ore informed when I cancel.
The complaint has been investigated and resolved to the customer's satisfaction.
Lakeshore Recycling Systems Complaints 11
Can pickup charges
I have received an invoice for $76.31 for can pick up, plus all the county fees, etc., because I switched services. I was never notified that this would be charged (the new company contacted LRS - I never called), there is no contract in place, no emails were sent, and I wasn't informed when the cans were picked up. When I phoned the local office...
Read full review of Lakeshore Recycling SystemsDumpster overflowing with garbage for months dangerous situation attracting rodents
In the alley behind approximately 624 south Wabash, Chicago, Illinois there are several dumpsters that are emptied on a regular basis that belong to the businesses and residences.
However there is one in the alley that has been there for a couple of months that is overflowing with trash and food and it is attracting rodents and I think it is a dangerous situation with the school and restaurants and residential units. (Photo attached below)
I submitted a request on the City of Chicago 311 app approximately two weeks ago and I even emailed the company that is on the dumpster - Lakeshore Recycling System and called them.
Desired outcome: Empty dumpster or remove it if it doesn’t belong there
Over several years our condominium association has asked for a copy of the contract with no response
Over several years our condominium association has asked for a copy of the contract with no response.Over several years our condominium association has asked for a pickup schedule including holiday changes with no response.On several occasions we have not had a scheduled pickup and have on 1 complaint received a credit.We want a copy of the contract, a pickup schedule that includes holidays.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lakeshore has not missed multiple pickups. I have asked for a credit, been promised one, but they failed to credit us. Should I contact the *** and file a complaint regarding rodents? We now have a rat problem we did not have before.
Again there are no pickups on the scheduled days and we are charged extra yardage for the bin overflowing.No on should contact with this company. They call to blame you and say they will give credits that never papery on the ***.
Is Lakeshore Recycling Systems Legit?
Lakeshore Recycling Systems earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Lakeshore Recycling Systems. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 81% of 11 negative reviews, Lakeshore Recycling Systems is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Lakeshore Recycling Systems has claimed the domain name for lrsrecycles.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Lrsrecycles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lrsrecycles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Lakeshore Recycling Systems and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Lrsrecycles.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Lakeshore Recycling Systems.
This is you current commercial customer
This is you current commercial customer. There is no snow near my container. And it is easy to pickup. In past three weeks, Lakeside recycling driver didn't show up on Wednesday . They said it is too much snow to pickup. This time I took the pictures for record. And the management office and another restaurant owner request me to pay for the fine. Due to the overload trash. It's a over $100 tickets bill. I call their service number so many times. They just ignore me. I call their service number on 2/10,2/15,2/17 twice a day. By the way, They charge me for $5 chain fee per month. But they tool the chain without any reason from December ,but they still charge me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm selling my building. I called the company several times and email *** several times and still the company will not cancel my service. All i want is to cancel the service since I will no longer own the building after this week.
DUE TO COVID AND OTHER HEALTH HAVE NOT BEEN IN IL SINCE NOV 2019 THEY CHARGE ME $5.36 FOR SEASONAL TODAY BILL CAME AND IT WAS FOR OVER $91.00 I
DUE TO COVID AND OTHER HEALTH HAVE NOT BEEN IN IL SINCE NOV 2019 THEY CHARGE ME $5.36 FOR SEASONAL TODAY BILL CAME AND IT WAS FOR OVER $91.00 I CALLED SND THEY SAID SEASONAL COULD ONLY BE FOR 6 MONTHS SO I NOW HAVE TO PAY REG MONTHLY RATE, I TOLD THEM MY SITUATION AND SAID AM NOT THERE THUS NO GARBAGE SO HOW CAN YOU CHARGE MEFOR A SERVCIE THAT I DONOT NEED NOR THAT YOU PREFORM; ISIT EVEN LEGAL FOR THEMTO CHARGE FOR SOMETHINGTHEY ARE NOT DOING.? TRIED TO CANCEL ACCT WAS TOLD I COULD NOT BECAUSE THEY HAD A CONTRACT WITH THE VILLAGE THIS SEEMS UNETHICAL TO ME. OUR OLD COMPANY WASTE MANAGEMENT NEVER CHARGED 1 CENT WHILE I HAD NO SERVICE I HAVE LIVED HERE FOR 45 YEARS ANS HAVE NEVER HAD THIS EXPERIENCE BEFORE
The complaint has been investigated and resolved to the customer’s satisfaction.
Last July, I called LRS and advised that I was moving and no longer wanted their service
Last July, I called LRS and advised that I was moving and no longer wanted their service. At that time, I asked that they pick up the garbage and recycling carts. I was told at that time that they dont pick up the carts but to stop using them, which I did. Fast forward to today and I was charged. I called them and was told that I had only put a vacation hold on the account, untrue, and that they cant refund me the charge until the cans are picked up and that in ***, there is no Opt Out. I still own the home and it will be sold soon. I was told to have the carts out on Tues for pickup which is a huge pain as Im no longer living in the home. I hope my neighbor will put them out. My complaint is the fact that my account got so screwed up and that there isnt an Opt out option. All I get from them is the answer that there was a miscommunication. My address at the time was
The complaint has been investigated and resolved to the customer’s satisfaction.
Lakeshore took over Roy Strom Refuse
Lakeshore took over Roy Strom Refuse. Residential refuse hauler Roy Strom sold out to Lakeshore Recycling Systems. We received a letter stating so sometime 02 but NOTHING WAS GOING TO CHANGE. About March 9 we received a large envelope from Lakeshore Recycling stating that we needed to sign a new contract and that the pick-up day of the week changed from Tuesday to Friday. And we were required to pay for the service by March 15. Many other customers in subdivision never receive ANY INFORMATION. I called and emailed Roy Strom that I was not going to continue using them. At first they tried to tell me they have to check my contract. I said we have been with Roy Strom for over 17 years, NEVER had a contract. I also kept asking about what happens to the 37 Lawn Waste Stickers we have. We were told Lakeshore would continue to honor them, we were also told we could return them. JEWEL refuses to refund. We want to return, putting out on 2 days.We had no warning!
The complaint has been investigated and resolved to the customer’s satisfaction.
There is only one option for recycling and garbage pickup in my city, Highland Park, IL
There is only one option for recycling and garbage pickup in my city, Highland Park, IL. Lakeshore Recycling Systems has been terrible. After missing a pickup over the July 4 weekend, which was our fault, we noticed a maggot infestation in our large trash can (the large blue one used for pickup, not one that is in our kitchen or anywhere but the garage). Since then, I have called LRS to ask for a new garbage can to swap out. They initially gave me the information for a company that cleans the garbage can, but I really wanted LRS to replace it to start with a brand new can. I have now called 5 separate times, each time waiting on hold. Each time, I hear from someone who has my information and apologizes for a lack of something being done. They say someone will call me back, but this has never happened, except once via voicemail (called back and then no one called back from there). I am now told that there is nothing they can do, after calling 5 separate times for over a month!
The complaint has been investigated and resolved to the customer’s satisfaction.
On Monday, 5/17, I called Lakeshore Recycling for an additional pick up to my normal Friday garbage day
On Monday, 5/17, I called Lakeshore Recycling for an additional pick up to my normal Friday garbage day. My family had did some spring cleaning inside our house over the weekend & our garbage & recycling cans were full. I was informed by the representative that there was a 2 yard minimum & I could put as much out as long as the 2 yard minimum was met. I set the additional pick up day for Tuesday, May 18th, confirmation number 014615 & told there was a one time $30 fee which I paid. I then called again on 5/18 at 2:42pm because my trash had yet to be picked up on the set day. On Wednesday, 5/19, my trash was finally picked up. On 5/21, the company charged me $115 without my authorization. I called on 5/24 & spoke with Catherine. She told me she had no idea why I was charged an additional $115 because her system does not list the reason. I only authorized my card to be charged once on 5/17 for $30 & was told that was the only fee. I want my $115 back!
The complaint has been investigated and resolved to the customer’s satisfaction.
Earlier this year our waste disposal service (***) was bought out by LRS and the collection day was changed to a day which
Earlier this year our waste disposal service (***) was bought out by LRS and the collection day was changed to a day which conflicts with our schedules. We called to cancel and were told by a representative that we wouldn't owe anything and that the waste containers will be picked up soon. The containers wouldn't be picked up for over a month and whenever we called either company (LRS or ***) we were told to call the other company for container pick up. Never were we told that we had an outstanding invoice or that we owed money. We switched to Groot mid-March . On September 13th I received a voicemail from a "***" informing us of an outstanding balance and the need to pay it to avoid 3rd party collections. After a few days of phone tag I finally connected with *** (who was very kind and professional). I told her about calling both companies to get the containers picked up and neither of them telling us we owed them anything. She said she would speak to her supervisor and she would call me back when she can find my contract. I never heard back from her.Last week we received an invoice from LRS for almost $300.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called LRS today, 1/13/22, to cancel my trash service
I called LRS today, 1/13/22, to cancel my trash service. I have been with LRS since I moved in June. They had provided (2) 95 gallon toters (one for trash and one for recycling) and at the time of signup (done entirely verbal and over the phone) I was told that they would take any extra trash that was in cans or less than 50lbs/bundle, in addition to 1 yard of construction or miscellaneous waste per pickup for no additional charge.The first few months we lived here we generated a LOT of trash as we were cleaning and sorting after the move. Everything neatly bundled or in cans was always picked up. During the summer of 2021, LRS bought DC Trash and they took over our route, which was missed several times and required several calls to get rectified. I never asked for a refund.About a month ago I put out our trash and a couch that I left in several pieces because it was heavy to move and got a snarky letter on my can (ONLY ONE UNIT OUTSIDE CANS). I thought I was doing a favor by leaving it in easily-managed pieces.Last week I put out both toters, and 2 30 gallon trash cans. The trash toter and one can were picked up, the recycling was left along with the other trash can without explanation. Later that day strong winds blew over the full recycling bin and scattered trash for a few hundred yards all over my property. I called LRS and they informed me that their terms of service had changed as of 1/1 and they would no longer be accepting anything outside of the two bins without a waste sticker that I could buy for each piece for $3 at a location on the other side of town. This was never communicated to me. I called today to cancel my service and they said they will charge me $60 to remove my cans (their property). I had never agreed to this. The best they can do is charge me half the fee. This is still unacceptable and illegal to demand payment for something not agreed upon. They said I could either pay it or have it sent to collections. I'm not paying it.
The complaint has been investigated and resolved to the customer’s satisfaction.
LRS recycle pickup has left contents from the bin scattered around, such as plastic bottle, cans, etc, without bothering to stop and deposit it in their truck. This has been the case more than twice. Also, some cardboard contents remain the bins after pickup. LRS please improve your company's service.
About Lakeshore Recycling Systems
The company offers a wide range of services, including waste collection, recycling, dumpster rental, portable restrooms, street sweeping, and more. Their team of experts is dedicated to providing customized solutions that meet the unique needs of each customer, from residential customers to large commercial and municipal clients.
One of the unique features that sets LRS apart from the competition is their commitment to sustainability. The company recognizes the importance of making a positive impact on the environment and has implemented several programs to reduce waste and increase recycling rates. Through their innovative technology and processes, LRS maximizes the recovery of materials from waste and helps to minimize the amount of waste that enters landfills.
In addition to their sustainability efforts, LRS also values safety and accountability. The company has established rigorous safety protocols to ensure the well-being of their employees, customers, and community. They also utilize advanced tracking and reporting systems to monitor their operations and ensure that they are meeting their environmental and safety goals.
Overall, Lakeshore Recycling Systems is a trusted and reliable partner for waste and recycling management solutions in the Chicagoland area. Their dedication to sustainability, safety, and customer satisfaction sets them apart from the competition and makes them a go-to choice for businesses and residents alike.
Overview of Lakeshore Recycling Systems complaint handling
-
Lakeshore Recycling Systems Contacts
-
Lakeshore Recycling Systems phone numbers+1 (773) 579-1999+1 (773) 579-1999Click up if you have successfully reached Lakeshore Recycling Systems by calling +1 (773) 579-1999 phone number 0 0 users reported that they have successfully reached Lakeshore Recycling Systems by calling +1 (773) 579-1999 phone number Click down if you have unsuccessfully reached Lakeshore Recycling Systems by calling +1 (773) 579-1999 phone number 0 0 users reported that they have UNsuccessfully reached Lakeshore Recycling Systems by calling +1 (773) 579-1999 phone number+1 (773) 685-8811+1 (773) 685-8811Click up if you have successfully reached Lakeshore Recycling Systems by calling +1 (773) 685-8811 phone number 0 0 users reported that they have successfully reached Lakeshore Recycling Systems by calling +1 (773) 685-8811 phone number Click down if you have unsuccessfully reached Lakeshore Recycling Systems by calling +1 (773) 685-8811 phone number 0 0 users reported that they have UNsuccessfully reached Lakeshore Recycling Systems by calling +1 (773) 685-8811 phone numberCEO+1 (847) 779-7507+1 (847) 779-7507Click up if you have successfully reached Lakeshore Recycling Systems by calling +1 (847) 779-7507 phone number 0 0 users reported that they have successfully reached Lakeshore Recycling Systems by calling +1 (847) 779-7507 phone number Click down if you have unsuccessfully reached Lakeshore Recycling Systems by calling +1 (847) 779-7507 phone number 0 0 users reported that they have UNsuccessfully reached Lakeshore Recycling Systems by calling +1 (847) 779-7507 phone numberDirector Of Marketing
-
Lakeshore Recycling Systems emailsahandley@lrsrecycles.com99%Confidence score: 99%Executivedekalb@lrsrecycles.com99%Confidence score: 99%Healthservice@lrsrecycles.com96%Confidence score: 96%Support
-
Lakeshore Recycling Systems address5500 Pearl St, Rosemont, Illinois, 60018-5303, United States
-
Lakeshore Recycling Systems social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Most discussed Lakeshore Recycling Systems complaints
I called LRS today, 1/13/22, to cancel my trash serviceRecent comments about Lakeshore Recycling Systems company
I called LRS today, 1/13/22, to cancel my trash serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.