Republic Services’s earns a 1.1-star rating from 297 reviews, showing that the majority of customers are dissatisfied with waste management services.
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Mixed Experiences with Republic Services Inc
As someone who cares deeply about environmental sustainability and efficient waste management, my experience with Republic Services Inc has been a mix of highs and lows. On one hand, their commitment to creating a cleaner, safer, and healthier world through comprehensive environmental services is commendable. However, the reviews from other customers highlight significant issues with their service reliability and customer support. It's disheartening to see instances where customers have faced challenges with missed pickups, poor communication, and billing discrepancies. While some customers have praised individual representatives for their helpfulness, the overall sentiment seems to point towards a need for improvement in service consistency and customer care. As a potential customer, it's essential to weigh these factors carefully before engaging with Republic Services Inc for your waste management needs.
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Pros
- Nationwide coverage for waste solutions
- Robust recycling programs & initiatives
- Advanced, eco-friendly waste technologies
- Extensive commercial & residential services
- Strong commitment to sustainability goals
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Cons
- Premium pricing compared to competitors
- Limited international presence
- Customer service inconsistencies
- Less agile than smaller rivals
Republic Services Complaints 296
Billing department
I have been a Republic Services customer since 2001. I have had several accounts with them in support for as many as four residences in Las Vegas. I currently own two residences in Las Vegas (no mortgages) and two automobiles (no loans or leases). My FICO score has been as high as 830. In just received a debt collection letter from Coast to Coast Financial...
Read full review of Republic Services and 2 commentsTrash pickup
I live on the 145th block of Spaulding Avenue in Harvey Illinois. Twice out of the last three weeks our trash has not been picked up. I’ve called several times to inform the office about this problem and they keep apologizing and telling me the trash will be picked up the next day. They never show up and the trash sits for another week. The refuse bill is added to the monthly water bill, so they can’t say they’re not getting paid and I’m fed up. I will be filing a complaint with the BBB and inform the mayor’s office of this frustrating situation.
Desired outcome: I would like my trash picked up.
Confidential Information Hidden: This section contains confidential information visible to verified Republic Services representatives only. If you are affiliated with Republic Services, please claim your business to access these details.
Replace bins
March 9, 2024 Dear Sirs / Madam, Last January 15, 2024, Dr. Martin Luther King Jr.’s Day, I put in a request with Republic Services, to have my three (3) bins replaced. My next door neighbor, who recently had her bins replaced, suggested that since my bins were cracked, and worn out, I request to have mine replaced as well. I was informed, that the...
Read full review of Republic ServicesIs Republic Services Legit?
Republic Services earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Republic Services. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Republicservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Republic Services and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Republic Services has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 296 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Republic Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
No services rendered
I called this company back in October 2023 and told the person on the phone that I would be paying my bill into 2 payments because I have been struggling with my finances due to medical issues. I told her that I will be treated for cancer and she happily took my payment over the phone but told that service interruption was still in place until I pay the...
Read full review of Republic ServicesWaste/garbage being picked up.
We have a 2 Yd. dumpster at out house, with a contract that states pickup every other week for $125 per month. They periodically miss pickups but are to return within 48 hours for the missed pickup. This time, our normal pickup date was 1/25. it's been a week to the day that they have missed our regular pickup. I have called them three times, 1/29, 1/30 and 1/31 requesting they come to pickup our missed pickup day. Each time I am told they will be there the next day, I also get a text of the same. They have never shown up, even though they say they will! Our dumpster is full, it is actually overflowing. It is a terrible sight to the neighborhood, it smells and this is totally unexceptable. I would urge no one use the irresponsible company! We pay our bills and pay them ontime. Their service is totally unacceptable!
Desired outcome: Pick up our garbage today!!
Confidential Information Hidden: This section contains confidential information visible to verified Republic Services representatives only. If you are affiliated with Republic Services, please claim your business to access these details.
Trash pickup at Tucson Meadows Tucson, AZ
On the Wednesday before Thanksgiving last year (23') our usual truck driver Leon was working with a new man working the backend, not Victor. Republic had a "new man first day out..." later would tell me. Every week we put out one of Republics' trash cans. And sometimes we also put out a Rubber Maid blue tub filled with tree limbs & cuttings. Both Leon ...
Read full review of Republic ServicesMissed trash pick-up again in two months
I am very confused why my route keeps getting looked over and is not me it is my neighbors as well. I trash day is on Thursday's, and since most of us are old and our houses set on a very high hill, I trash route in in the back of our house, and that route is an alley. In October 2023 the trash set in the alley for a week and half before it was picked up...
Read full review of Republic ServicesDropping trash on the intersection
Im a District Manager for FedEx and observed a Republic trash truck pull up to an intersection waiting to make a turn. A tv box with packing material fell down from on top of it in front of the windshield and down onto the ground just in front of the truck. There was plenty of time for the driver to get out and grab it. However they chose to wait on the light to turn green and drive over the box and packaging material cascading it all over the intersection, only to driver directly across the road to a Circle K to pick up their dumpster.
Absolutely unprofessional and uncaring.
Desired outcome: Driver should've retrieved the box and not drive over it causing a huge mess in the intersection.
Not reciving trash pick
To whom it may concern,
We have contract for picking up our trashes towice a week for 3 eight yards dumpsters " for 50 businesses", but we have a lot of missed pick and we have big problems with our tenants to dump their trashes.
We requested to cancel our contract and find different waste company to take care our business, but Becky Rodriguez, who is the sale manager threatened us with cancellation fee for the service that we are not receiving. Trashes are all over my property and we are getting complaints every single day.
They don't heave us any choice, but to file lawsuits against Republic services and try to cancel the existing contract.
Befor opening the file, we decided to contact with customer service maybe we can resolve this problem without involving justice in peace.
Our service address is 7410 Mansfield HWY kennedale TX 76060
You can reach out to me Phone # [protected].
Best regards
Alex
Trash truck leaking oil all o0ver the street
I observed many fairly large oil splotches and trials on the pavement on my block 6070 Castle Gardens Ave Las Vegas NV 89130 near where each garbage can was placed. Some of this oil will eventually find its way into the storm sewers and into our driveways if it was all in one place, might be considered as a very large oil spill on a street. The Driver knows they are losing alot of oil from their trucks cause I spoken to them. all they stated its there were told by there supervisor to go and do the route and if I wanted to complaint I needed to contact the office As a taxpayer, I do not have much influence with the company so can I assume it is the responsibility of the city to file a complaint with the company regarding the oil pollution of our streets? I've been calling every week in reference to the same issue numerous weeks it's so sad no one here at Republic Services cares about the oil that leaks from their trucks all over our streets Please see attachments of the spills
Desired outcome: To have the trash trucks service and maintain
Maple grove city garbage collection billing issues - republic services
Prior to take over by Republic Services, Randy's Sanitation was my garbage collector in January 2022. Since I had set up automatic payments through my bank, an overpayment was made to Randy's Sanitation on 4/14/22. After numerous attempts, I have not been refunded the overpayment and Republic services has not taken responsibility to this error and not corrected it.
Desired outcome: Refund overpayment
Trash pick ups
We are so frustrated at this point because the Republic services every other lake week or at least couple times in a month they don’t pick up our trash even though we pay on time every single time we have been making our payments but still they just simply don’t pick up our trash. Yesterday, which was Wednesday, August 23, 2023, they didn’t pick up trash...
Read full review of Republic ServicesNot picking up trash..
Trash pick up said my car is in the way.. It is not, I have pics.. First they yelled at me saying my car is in the way.. There is wide open space... No longer will the trash guys get snack on christmas, like I have been doing more than 6 years... No more christmas gifts after yelling at me for no reason.. My trash is not being picked up.. No car is in theit way... Plus, do they normally yell at customers, a new practice for these new trash guys... Thet are not the same crew I had 3 years ago..
Clearly my car is not blocking trash.. THEY ALSO didn't pick up my neighbors trash 2 doors down.. they did not pick up this trash, after yelling at me last week... MY CAR IS IN THE WAY..?
Trash truck speeding in neighborhood
I have called twice to speak to my local Republic Services for help with this issue, but they never have a manager return my call. The trash truck that goes through Garwood Estates, Bear, De constantly speeds…at least 40 mph. I tried to stop the driver the other day because there were 5 kids riding their bikes at the same time the trash truck was speeding down the street.
Desired outcome: I want the trucks to go slower and be more observant of children playing outside.
Trash and recycle services missed weekly for months with no resolution
For over 8 month, trash service is missed weekly. We get a call informing us that the service will be delayed 1 day. This is a lie. Often they do not come. We call all week and nothing happens. We have many cans of rotted trash on a very small cul-de-sac. Usually 10 -30 cans. I have contacted everyone from the waste management co supervisory rout staff, as well as the City of Benicia. I have been told that this is unacceptable from the City but we have yet to have a resolution. I am told Waste management (Republic Services Pacheco) is in breach of their contract with the City. However, Nothing is being done by the City despite our efforts. There should be some sort of way to enforce this don't you think?
As the summer heats up, we should not be forced to deal with this every single week. Hot rotted trash in front of our homes for days.
We need help.
If we can get media attention to this matter, we might get action. I do not know what steps I can take to ensure that the service we pay for, (without compensation or bill deductions).
This is all 10 houses on Ridge Circle in Benicia.
We have been given the middle finger so to speak. This just can't be.
HELP PLEASE
thank you
Phil Coe
5 Ridge Cir
510.863.3263
These are the folks that claim they are addressing the issue. They do nothing!
Contact info:
Waste Management Supervisor of Operations
[protected]
City of Benicia
Sharon
[protected]
Trash pickup day is Monday.
Today is Tuesday and Services were missed as always and like always, called in by all neighbors and still ignored.
Late services were ignored today as well. Likely to not come this week at all. Please send someone to look. The street is full of cans weekly that make it very difficult to not hit them or maneuver around daily.
This is a damn nightmare!
We love our City but do not love the service that we PAY for.
Phil
Desired outcome: FULL service weekly without delay.
Bulk trash removal
Missed bulk pickup on the following dates:
July 5, 2023
*July 6, 2023 (to pick up trash that was left out by Republic Services after regularly scheduled bulk trash pick up)
*July 7, 2023 to pick up trash that was left out by Republic Services after regularly scheduled bulk trash pick up)
July 19, 2023
August 2, 223
*August 4. 2023 to pick up trash that was left out by Republic Services after regularly scheduled bulk trash pick up)
The above list of dates indicates the regularly scheduled dates for bulk trash pick up in my neighborhood. Where some dates are starred, those are the dates I was told that a truck would be by to pick up bulk trash that they failed to pick up during my regularly scheduled pick up.
I have called and spoken with someone from Republic Services on the following dates:
July 5, 2023
July 6, 2023
July 7, 2023
July 19, 2023
August 2, 2023
August 3, 2023
August 4, 2023 (It was after hours so I left a message with their answering service.)
At the end of each phone call I was assured a truck would be sent out on the dates indicated above to pick up the trash left out there, but that has not been the case.
I am writing to the BBB to inform consumers and not my county and state, that this company does not provide the service for which it is being paid. I want the trash removed from the premises of my residence immediately and the quarterly charges credited back to me on my billing statement, since this company has failed to provide the service I’ve paid for but also they have wasted my time, energy and labor constantly having to call and follow up on this matter.
Also, this is very problematic just because trash that isn’t disposed of properly attracts insects and rodents and is just unsanitary and a health risk.
) I want the dumpster pick up and out of my driveway. I am tired of requesting this! Don't you want your dumpster back?
Republic Services (dumpster) I scheduled a pick up for the dumpster on August
3. 2023 (Thursday) They never showed up. I called on Friday and they advised, they would be there before 7pm. I asked to speak to a supervisor to confirm since they didn't come on Thursday and they advised me, they do not take calls? I would have to leave a message and someone would get back to me in 48 hours - really... I having my driveway worked on and now they can not start till the following week. They caused the delay of work on my driveway. If your company was not able to pick up the dumpster, a phone call or email would have been nice. That is called good customer service which you company lacks!
Trash removal service
Our business has used Republic Services for about a year and a half, with a weekly pick up scheduled for Tuesdays. Things were going fine until about 10 days ago when we were having the sidewalk and driveway apron replaced. We contacted Republic Services and told them about our concrete work and advised them to used side gate to enter the property to empty the dumpster. The customer service representative said my account would be noted and the driver would be informed to use the alternate gate until the concrete work was completed. Tuesday arrived and left and Republic did not pick up the trash. I called Republic customer service again and confirmed that my account had been noted that the driver should use the alternate gate on the side, as requested and, after an apology, I was told that they would come the following day to pick up the trash. They did not come the following day and this charade - telling me they would be here either later that same day or the following day - continued from July 18th through July 29th. Every single day they claimed they would be here to pick up the trash and they did not. One day (I think it was July 25th or 26th) they did stop in front of the building, according to one of the concrete workers, but instead of turning onto Hansberry St to access the alternate gate they simply left and then had the audacity to report to the home office that they had completed service i.e. picked up our trash! We are now looking for someone to take loads of our trash to a local trash facility before we have a rodent infestation.
Desired outcome: We are not paying for services beyond July 11, 2023 which was the last time Republic Services picked up our trash. Please prorate our last invoice to reimburse us for failure to provide weekly pick up services on July 18 and July 25, 2023.
Charge to pick up can
I had to cancel my service due to missed trash pick ups and when i called i was advised they were short drivers. I then cancelled my service and she advised i was paid up so would not be any charges and never mentioned charging to pick up can only that they would pick up. I never got a credit for the missed pick ups and i sure am not paying for them to pick up can $88.50.
Desired outcome: Credit for the $88.50.
Yard waste pickup
There has been no yard waste pickup in our subdivision for more than three weeks. My neighbors and I have made multiple calls to customer service, in some cases (including my own) escalating the complaint through several layers of management trying to obtain satisfaction. My neighbors and I have received promises that someone was owning the problem and would be following up by telephone soon but no follow-up calls have been received and the yard waste is piling up around the neighborhood. Many of us are considering legal action at this point.
Desired outcome: Yard waste pickup
About Republic Services
### Guide on Filing a Complaint with Republic Services on ComplaintsBoard.com
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Republic Services in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Republic Services. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint about Republic Services on ComplaintsBoard.com. Regularly monitor your complaint for any updates or responses.
Overview of Republic Services complaint handling
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Republic Services Contacts
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Republic Services phone numbers+1 (480) 627-2700+1 (480) 627-2700Click up if you have successfully reached Republic Services by calling +1 (480) 627-2700 phone number 0 0 users reported that they have successfully reached Republic Services by calling +1 (480) 627-2700 phone number Click down if you have unsuccessfully reached Republic Services by calling +1 (480) 627-2700 phone number 0 0 users reported that they have UNsuccessfully reached Republic Services by calling +1 (480) 627-2700 phone number(844) 737-8254(844) 737-8254Click up if you have successfully reached Republic Services by calling (844) 737-8254 phone number 0 0 users reported that they have successfully reached Republic Services by calling (844) 737-8254 phone number Click down if you have unsuccessfully reached Republic Services by calling (844) 737-8254 phone number 0 0 users reported that they have UNsuccessfully reached Republic Services by calling (844) 737-8254 phone number
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Republic Services emailscorporateoffice@republicservices.com100%Confidence score: 100%SupportCustomerCareRequest@republicservices.com100%Confidence score: 100%
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Republic Services address18500 North Allied Way, Phoenix, Arizona, 85054, United States
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Republic Services social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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