Walgreens

I have been a customer for 20 years. Walgreens 59 Boston st salem, MA 01970 has gone from good to terrible last 3 years. Everytime I fill an rx there's a problem. Never ready when promised and they do not pick up the phone. I gave up today. Even though I live on the same street I'm willing to drive 5 miles to cvs. Recently went to urgent care on Sunday. Walgreens is closed. Went to cvs and it was so fast and easy! I know things happen and mistakes are made sometimes but I've given 3 years. It's just never a good experience even if you give them a full day to fill an rx. You go in and it has not been filled. You try calling before you go to see why it's not filled and Nobody answers. Unfortunately I'm done. I've been hearing they are understaffed as an excuse for 3 years. Lately there's 4 or 5 people behind the counter when I go in. What's the problem? It's never easy. Drive threw is a joke I sat there for 20 min today and only one of my rx was ready. Now I have to go back and go through the nonsense again tomorrow. They were super to be ready yesterday by the way. Had to call wait on hold was promised a time and still not ready. People need there meds on time. Now I had to skip a day of my prescribed medication.

Holly Shepherd