Walgreens
reviews and complaints

I have been trying to get thru to the Walgreens pharmacy on Golf Rd in Delafield WI for 3 days.

Last night Fri Nov 11th I called 10 times thruout the day. The last time was at 7:21pm. I was put on hold with the computer saying there was 1 person ahead of me. I was on hold for 2hrs and 20mins. That means I was on hold till the store closed.

What kind of pharmacy is it turning into? The lack of help is a sorry excuse. The customer shouldn't suffer because the inviroment of the day. Just because those in office have convinced people to not work because they get paid better to stay home and become couch potatoes like the person running this Country.

Back to my other problems:

1. Manufacturers are being changed with out the customers knowing. My problem with that is the innert ingredients aren't the same. I get terrible reactions when that happens.

2. I need rxs that can be to be left in stocks bottles. That way I can distinguish between them. It makes life easier.

3. People that work with people who take meds. Need to show compassion towards them. They need to like they job and do everything possible to make their life easier.

4. I'm tired of hearing excuses. We to busy, we don't have enough staff, no one wants to work. Excuses are empty words.

5. One if the 10 times I called. I asked to speak to the store manager to ask them to send a written message to the pharmacist to call me. She then wanted me to give her personal information to do that. By this time I was a little heated. Why would I give a store manager my personal info?

Her response was they're so busy back there. They don't have enough help. My response was do something about it. Give better incentives to get help. She said why don't u get a job here. I explained that right now I'm rehabbing from a knee accident and am in a wheelchair. That there's no way a wheelchair could maneuver in the pharmacy. She then under her breath said Walgreens hires people with disabilities. Again I said that a wheelchair wouldn't fit thru the pharmacy. She then started to say she was very busy and she was done talk and proceeded to hang up on me.

6. Today I found out that this pharmacy is one that is being turned into a Get all their scripts from a central hub by the Corporate headquarters in Illinois.

So now you interested more in the bottom line instead of Customers.

What has happened to pharmacy. Their going down the drain. And yurr helping them.

7. One last thing. I was incharge of a pharmacy. I did everything from.

Waiting on Customers

Doing all the ordering for Schedule I, II, II meds. Sending in the triplicate forms for the I and II meds. Which included Cocaine. To all other meds in the pharmacy. Also the things we carried that weren't rxs.

Answering phone calls. Taking either rx numbers ir doctors info to get rxs.

We kept up on the phone calls we made. If we didn't get a call back right away. We tried again. We didn't leave customer's on the outs.

All this was done by hand. The rx labels were typed on a typewriter. When we got a new rx we stamped the number on it and in the log book.

We. Never told customer's we were To busy. We don't have enough help. We Just Did It.

All these things were done by 2 people. We did over 200 scripts a day.

Know your thinking when and where we're we located. We were in Marina del Rey, CA. We served 5 cities. We had customers from all walked of life. Didn't matter they were all treated the same.

When a customer came to pick up their rxs they didn't wait to tell me their name. I knew it. Even if they were new to us.

Yes times have changed but things can still be done with care and respect.

Workers have to want to come to work. To like what they are doing.

When I called to talk to the store manager. The clerk that answered the phone sounded like she was drunk and asleep. When I said she wanted to speak to the store manager. She perked up got a cheery voice.

That's just sad and not perfessional.

I saw that you had 1347 unresponsive and 213 responded to complaints. So I'm not sure this will ever get read. Which is sad. That no way to run a business in the HELPING INDUSTRY.

Mary Tarke

Walgreens is the worst pharmacy ever. Every time I try to fill my prescription they never fill it and come up with an excuse. They even ask personal somewhat illegal questions about my medication that has nothing to do with them or their job like saying that I shouldn’t need a refill and how much medication do I have. That is none of their business! That is my doctors job. And telling me the doctor should write it out better. They are horrible humans and incompetent.

RE; Walgreens on Kearsley Ave, Sicklerville/Pine Hill NJ

On 10/17 my son was in Cherry Hill Hospital NJ diagnosed with blood clots in his leg. He was discharged with a RX for Eliquis starting at a loading dose of 4 pills a day instead of 2 a day for 1 week followed by the regular daily dosage. He was given his first dose at the hospital and discharged around 4pm. We stopped by the pharmacy on the way home and was told that the Insurance would not cover it because the loading dose, they only would cover the 2 a day. So back to the hospital we went the next morning at 7 am, which was 3 hours passed his am dose. Finally he was seen at the ER and given a card for a FREE 30 day supply of Eliquis to get him past the loading dose and into the 2 a day the pharmacy would cover. We handed in the card with the Rx and received his 60 pills of the 88 ordered because a not too bright tech or pharmacist billed his insurance instead of using the card we handed them. What they did with the card is beyond me, Due to their MISTAKE, if we can't get the Hematologist he saw for the first time on the 3rd to call the insurance company, my son will be without medicine for 9 days, not to mention it is advised on product information that his is most dangerous for a stroke. I am retired on fixed income and can't afford to pay $800 for this medicine, Someone at Walgreens must correct this problem because it is their fault we are in this position. I emailed Walgreens corporate several days ago but no one has contacted me.

I made on line appointments for my wife and I to have flu shots at Walgreens #07032, 2451 Hampton Road, Henderson NV 89052, today, November 3,2022. The appointment times were for 3:00 and 3:15 PM. We arrived at approximately 2:50 PM, and were checked in and told to be seated until the pharmacist was ready to administer the shots. At 3:45, I inquired as to why we were still waiting, and was told that there was only 1 person available to give shots. It should be noted that during the entire time we were waiting, no one administered a vaccine shot to any other customer. The pharmacist on duty only was processing prescriptions during the entire time. Finally, at 3:55, my wife and I were given our vaccines. This lack of consideration and poor management on the part of the Walgreens staff is unprofessional as well as showing a total lack of consideration and respect for its customers. It takes less than 5 minutes to administer the vaccine. Knowing that customers who had made appointments were waiting almost an hour on the part of the staff is unconscionable.

Each and every time I fill a perscription I have trouble picking it up because they have a different excuse each time. I used to fill all of mine and my wifes meds here but no longer. I deceided to use cheaper and more effecient pharmacies. Walgreens sucks and when these refills run out its all over there are far too many pharmacies around to just use a poorly run place like walgreens. Everybody pay attention you will save money using any other place but this place. Sometime I go around noon and the pharmacy is closed for the day, who ever heard of that happening but it does at walgreens. This place is run by nitwits and [censored]s in the local level and at the corporate level. Go anywhere like cvs or the little guys and they will treat you like a real customer not like this the worst pharmacy on the planet. North arlington is the worst of all walgreens but I tried other walgreens in the past and they are all poorly run by [censored]s and idiots. Do not shop at walgreens you will regret it. Use any other pharmacy and you will happier and you will save money.

Uninsured. It’s a problem. I pay cash to see my pain specialist 4x a year. I pay cash for all my rx including Premarin. I’m going without Premarin this month and probably every month from here on to pay for hydrocodone rx.

Clearly, I’ll be looking for a friendlier rx option.

Thank you for the heads up today. The day it is to be filled.

I waited on hold for 45 minutes to get this news by the way.

If this is Walgreens corporate decision or just tacoma Washington, or just the Walgreens on 6th and Stevens decision, I’d like to know to shop for another pharmacy.

[protected]. Jeanne Monday [protected]@gmail.com

Walgreens in Howard University- Washington, DC, there is never friendly service. Yesterday (11-2-22/2:30pm) I dropped off my prescription and picked it up at 3:30pm. According to the pharmacist at the counter, the doctor's name is unclear and cannot be found in the system. Actually pharmacy and Dentistry is not far between 1st floor and 2nd floor, easy to check with internal phone. I back to Dentistry and explain the situation. Dentistry registration is very helpful and called Walgreen. I submitted my prescription again and wait another 15 mins. When my turn, the same pharmacist told me it's not ready wait 45 mins. again. I very disappointed and asked my prescription and went to CVS near Glenmont Metro, MD20902. I got my prescription within 30 mins. Walgreen HUH customer service is very poor and this is not first time. Although I am HUH employee I decided not to use this Walgreen again, they need to re-educate customer service training.

my dr called in my trazadonne and for some reason the pharmacy has lost it again. this is not the first time this has hapened. My name is Lisa Tillman and my dob is 01/21/1974. My doctors name is Dr. A Cleaver. She sent my rx in on 11/01/2022 @ 3:44pm. please help me. This isnt the ffirst or even second time this has happened. The same medicine was called in two days on a row as you will see in the following pictures.. I will be taking my business elsew where from now on. Thhis is totally uncalled for. This is messing with peoples lives. Medicine is give to someone for a reason and they are putting the patient in very much DANGER!

Terrible Service. I checked on a prescription online yesterday and it showed that it had been received. I screen printed that screen.

Today it showed as prescription filled on 10/26/2022.

I called the pharmacy and have been on hold an hour and a half. First 45 minutes the message said that there were more than three people ahead of me. Then it changed to 2 people and then after 15 more minutes to 1 person ahead of me.

Then it changed to a generic. Message “please hold on. Our staff is answering other calls. Please hold on and we will be with you shortly.

This is crazy!

I am out of pills and desperately need to speak to the pharmacist. I had a similar problem a few weeks ago with the same branch and finally had to go there. That was after 2 hrs, 30

Minutes of hold while they were on a “lunch break”. The pharmacist was not at all pleasant with me and I asked for the manager. She was back helping the pharmacist, but was very pleasant and assisted me quickly.

I just want to say that I have never had any issue with Walgreens at 5841 N Washington Blvd In Arlington, VA.

As I finish this I am still getting the message after one hour and 13 minutes. I have lost faith that they will ever answer my call.

MONDAY, 21 OCTOBER 2022

RE: WALGREENS POPLAR/REESE. I have been on hold for over an hour (oops the attendant answered after 1hr 0mins 47sec). I asked the person who answered the call to transfer me to the Pharmacist. My call was transferred and after 4min waiting, for the Pharmacist to pick up... she did and disconnected me. You may ask: "Why in the world would you hold for over an hour?" Well, I'd like to explain the dilemma.

I have been battling a sinus and upper respiratory situation for more than 12 days. We thought it was resolved only to return with a vengeance. I went to my PCP this morning and it was decided that I needed an alternative treatment, so he transmitted several prescriptions to Walgreens at Poplar Avenue and Reese Road. I left the downtown area and went straight to the Pharmacy. Feeling quite TERRIBLE (I parked in front of the store and called the Pharmacy. I inquired about my pending prescriptions and explained that I would wait so that I would not have to come back out. The staff member on the phone said she would show that I was waiting. I waited over an hour and when I went to the drive-through where I was given one prescription. I paid for it and started to leave for home, but then I remembered my doctor called off more than one medicine he was prescribing. I went back around and the young lady told me that one was all she saw. I called to speak with the Pharmacist to ask if she could look and make sure I had all that I needed to get. I explained to her that I was sick and had been waiting for over an hour. She said to me, "Ma'am I don't know anything about that but you have some more prescriptions but I haven't gotten to them yet." I asked if I could wait because one of the meds was a different inhaler and I really needed that one. Needless to say, I couldn't wait the additional hour she said it would take for it to be ready. I went on home, but before I could get there, my doctor called me and said he had gotten a result from some bloodwork and had transmitted one additional medication. By this time I was in tears and was so tired I just went home. I called my daughter and asked her to get my medicines and she went to the pharmacy and was given everything but that 10AM transmitted medication... The pharmacist said it was not ready. I wanted to know what time I could come to get the medicine, thus the reason for the call that I held for over an hour only to be disconnected. I try to give the benefit of the doubt but there is no one breathing who can convince me that the Pharmacist did not purposefully disconnect me. Walgreens is NOT the same. I concluded that so very long ago, but the one thing I had not experienced until today... is a HEARTLESS Pharmacist. 1hr 5min 37sec; THREE visits to the Pharmacy (SMH) and I still do not have all of the medicine my doctor wanted me to start today.

TUESDAY: 01 NOVEMBER 2022

UPDATE! I went to the Parmacy again but I did not call, expecting a different outcome! The Pharmacy Tech was yelling and short with EVERY customer she encountered... including me! I was in DISBELIEF! The Phamacist did absolutely NOTHING to get her out of the window waiting on customers. I RECORDED HER! UNBELIEVABLE! I still do not have all of my medicine. She told me to tell my doctor that he should have known Walgreens no longer had the meds available he prescribed for my congestion and cough. I intend to do just that... TODAY! I have been with Walgreens since February 1974. I am out of that system!

I went to the Walgreen’s in our town to get passport photos. The sign said “Passport photos in minutes.” The photo person took two photos of me and said she would call me once printed. The machines were tied up by people making photos. I called 4 hours later and the machines were literally still tied up by the same 2 people. The photo person couldn’t give me a time when they might be ready. I then spoke to the manager who was equally as worthless as the photo person. My point is: Either set times limits on the photo machines or have one exclusively for Walgreen’s staff.

Lansing, Michigan Cedar St. Store.. Text message for refill on 10/21/22 for symbicort and refill text on 10/25/22 for proair neither have been filled as of today(11/1/22). My Dad called to get a status on his medications that he had been waiting on for over a week and while on the phone his call was transferred to figure out why his inhaler hadn't been filled and was in limbo for 72hrs after transfer he was asked to hold, was placed on hold, then the call started ringing as if he was next to be answered then the call was pretty much ignored and sent to a menu that directed us to a survey or to just hang up. This is unacceptable care for patients.

Tonight at 6:00 PM on Oct 31 2022, I went to the Walgreens' drugstore in Cottonwood AZ to pick up an emergency prescription for my husband. I checked their website before driving over (we live in a town 10 miles away) and affirmed that they were open until 10:00 PM. I also looked at the schedule on the door before I entered and saw they were open until 10:00. However, I found the pharmacy completely locked up with no notice of why it was closed. I asked at the front desk to speak to a manager and was told there was no manager onsite. I asked why the pharmacy was closed and was told "They were all burned out so they went home."

I want an explanation from you as to why this was allowed to happen. I am angry and frustrated. This is completely unacceptable.

Date and time: ongoing issue!

Description of complaint: To wit: The Rumford Maine store in Rumford Maine had an excellent store manager who brought in my Coca-cola glass bottles 6 pack. Then Vern left and the new manager was subpar at best. The store went downhill but not in the pharmacy area. He discontinued my coke. Vern went to Walmart where he excel as he did for Walgreens. Vern brought my coke into Walmart. Then Vern leaves and thank God returns to Walgreens. You need to listen to this excellent store manager.

So the issue is he can't order my coke. Why? I don't know! However, now I have to travel to New Hampshire for my coke. It's not like I purchase one six-pack. I typically purchase one case and a half per month. I'm about to pull my pharmacy and business to another store that will respect me as a consumer and obtain the products that I desire.

I have made several calls with no response. The customer service said they escalated my complaint on two recent calls. That a regional manager would get involved. Well, it has not happened and I will escalate this to the Chairman of the Board if that is what it takes.

Respectfully,

Doug Glass

[protected]

On October 19th, I requested a refill for my Incruse Ellipta. Today is the 29th and it is still not in stock. This I can understand. yesterday, I called my doctor and she called a refill in to another drug store near my home. They called and said I was not eligible for a refill till after November 11th. Your pharmacy billed my insurance for a prescription that has not been filled. I called Cigna and they said the charge would have to be reversed before anyone else could fill it. Your pharmacy at 6401 Frederick Rd. in Catonsville, Md. 21228 is not open on Saturday or Sunday. I now will run out of this prescription tomorrow, Sunday the 30th. They are not very efficient in that location. The hold time on my last call was approximately 7 minutes. What kind of customer service is this? Thank you for listening.

Ellen Lane

[protected]@msn.com

I would like to begin with I have been a customer with Walgreen's Pharmacy and store for the last 12 years however I'm truly considering changing Pharmacy I go to Walmart in the city of Indio Walgreen's located on 48th Ave & Jackson st there is a pharmacist Kathie I have had to endure her rudeness on serval occasions she extremely unprofessional she talks over you and speaks to you like your child or stupid I have had the last encounter with this woman there too many other pharmacy in the same area to be mistreated I'm not the only one she speaks to this way as I had my husband pick up my meds and prescription for my mother and he came home talking about how rude and disrespectful the pharmacist was. I would think that Walgreens would want their employees and especially Pharmacist to show respect and treat paying customers better than this woman does she has staff working under her leadership. Absolutely ridiculous I'm trying really hard to be respectful in my email I haven't been that angry my money will not be spent at Walgreens anymore I would think the years I have been a customer would grant me to be served with dignity and respect.

Mrs., Brenner

[protected]@gmail.com

[protected]