USAA review: Claims

Claim # [protected]-807***Policy Holder** Lawanda Y. Thompson

My name is Joyce Hickman, and the above is the claim # I have with USAA, in regard to your policy holder. The date of loss August 31, 2023. I have called everyday 2-3 times a day, attempting to get this resolved. My claim was assigned to John (ext 78806), and he has NOT returned any calls in regard to payment on my claim. I have reached out to Manager Shevon, and she has yet to return my call either. (ext 61082). Your company provided access to rental car, that had to be returned on Friday, October 13, due to me not wanting to pay an additional 250 down for insurance for vehicle. I am not having to pay out of pocket for a rental car, and you still can't provide me payment information as to when I can expect payment for my car repairs. This is unacceptable. Your policy holder hit my car, actually hit and run, and it took almost 2 weeks for authorities to find her. Now I am having issues trying to get payment or at least someone to return my call. Each time I call i am transferred 3-4 times per call, which shouldn't happen. Please contact me asap, or contact MAACO [protected], and advise them they can do the work, because payment is on the way. I would also need information as to where i send my car rental bill for reimbursement. Please resolve ASAP, or I will contact BBB, board of directors and the corporate management team.

Joyce Hickman [protected]