Dollar Tree reviews and complaints 1
View all 2963 complaintsDollar Tree - Abusive manager
I'm just going to submit a copy of the complaint I just sent to The Dollar Tree. If possible, I will update this with any news.
I have discovered something very troubling at the Dollar Tree store at the following location:
Red Mill Commons - Store #1750
1157 Nimmo Parkway
Suite 102
Virginia Beach, VA 23456
The manager at this store, who I have identified as Barbara McCree, is consistently such a storm cloud that the customers avoid her. She is usually found in a corner of the store somewhere, with no one anywhere near her. I've never seen a smile from anyone who works there, and I am under the impression it is because she makes them miserable.
On a recent occasion, with half a dozen people in the check out line, this manager was called to the register and began screaming at the young lady working the register because the young lady in question asked her how to deposit the money from the register to the bank.
Most of the people in the line, and several others throughout the store walked out immediately, I think a few of them may have walked out with the merchandise they had intended to purchase. A couple even stayed long enough to comfort the clerk who was being abused.
I did a little searching, and it turns out the young lady who Barbara screamed at was halfway through her first day on the job, and had never made a deposit before. As it turns out, she quit the following day. I even know her name, Kimber Torres
This is an example of harassment, and I consider it unacceptable, not to mention legally questionable. This kind of thing leaves the Dollar Tree open to all kinds of legal liability. I will not be shopping at that location anymore, but I will be stopping by now and then to check on the status of your wayward employee.
Thank you for your time, I am confident that the behaviour of Barbara McCree will be handled appropriately.
The complaint has been investigated and resolved to the customer’s satisfaction.
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On May 29, 2009 I took my children shopping at the local Dollar Tree. I always shop at this store and drive out of my way to get there. While walking down an isle my 7 year old son took a pair of socks off of there hook then replaced them on a shelf where they didn't belong. All of the sudden I heard a lady yelling at him to return the socks to there proper place. I instructed the lady to not speak to my child. If there was a problem then she could address me. The employee began yelling at me ( curse words included). I picked up the socks and handed them back to lady. The Employee then took the socks and threw them at me. I was assulted by a pair of socks! I demanded to see the store manager and in my disbelief the women told me that she was the manager! This is an out rage. I know that there are hundreds if not thousands of people that go into that store every day and put things back in the wrong place. Why would you be so negative to a child? I will never return to this store again and have filed a complaint at the local police office .
While yelling at an employee, especially in front of customers or co-workers, is not good management style, I fail to see how it opens the company to any type of legal liability. Unless, of coarse, the manager used any of the "magic" words that could be defined as hate speech.
I work at a Dollar Tree and I am an assistant Manager and deposits are made in the middle of the day also. Don't matter what happened there the manager should never ever correct an employee in front of customers that is just very unprofessional and if you can't handle that maybe your not cut out to be a Manager period. I am glad that people speak up and tell what is going on because I work at a Store where the Store Manager s very rude herself and shady? Not following company policy, treating cashiers very bad and just doing what ever she pleases I have talked to the DM about this but still have yet to find out what is going to happen to her? It's all politics if you ask me it s not who you know it's who you blow and people rater turn their head instead of doing the right thing and complaining !
She asked how to take a deposit to the bank when she had a long line? What an idiot. Maybe the manager snapped because she was being an idiot all day. Deposits are done before the store opens or at night right after they close. Why was she thinking about a deposit in the middle of the day while she was supposed to be cashing out a long line of customers? I highly doubt your complaint is even going to get a response because its obvious you know this girl and that why you're upset about it. There's not enough people in dollar tree and someone incompetent like her will only hinder the store so I'm glad she quit.
There are always two sides to the story. However, if this person actually threw the socks back and responded as rudely as was described, then yes it was uncalled for. But parents need to watch their kids and quit letting them get away with doing whatever they want in the store. I am an assistant manager at a Dollar Tree and I typically stay silent and just clean up after the mess and my silence seems to make the parents feel worse about the situation. Either way, watch your kid. And no matter the situation, customer service is first. She handled that wrong. Like I said, there are always two sides to the story. Parents often exaggerate situations that involve their children.
Give them hell. I would tell the corporate folks that you will
sue unless an apology and big gift certificate is given to you.
Good Luck!
I would find out the corporate headquarters complaint line phone number and call and complain about what transpired. No employee should do what she did. dont let her get away with it. If customers or employees dont complain about bad managers, nothing will ever be resolved and the manager will continue to get away with bad behavior like that. I hope you called and complained. And please dont let one bad apple drive you away from a place you enjoy shopping. I will go 25 miles north to another Dollar Tree.
I'm a registered nurse and I make 90, 00 rupees a year