Dollar Tree reviews and complaints 1
View all 2963 complaintsDollar Tree - refusal to give refund or credit
I was in this store on Nov. 5th and purchases 2 door mats. I called on the next day, Nov. 6th and reported that I had left the mats in the store. The cashier, April, said she remembered me being in the store but there was nothing she could do. I gave April one of the mats for her to scan the price. I don't know if she gave the mat to me or not. However, both of them was left in the store. She let me speak to the manger, Rob McCaferty. He siad that he could not do anything about that because the cashier said she gave the mat back to me. Well there have been ocassion in which I have gone to Walmart and grocery store and they took may word for not getting what I paid for. I think it is a bit rediculus when you go in a store, pay for an item and it is still in the store and you are not give a refund or credit. It not the price, but the rudeness of the manager that was uncalled for. The policy needs to be changed because other stores don't operate under the premise if the cashier put it in your hands, then they are not responsible. What about good customer service! He did not apologize!
The complaint has been investigated and resolved to the customer’s satisfaction.
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It very much could have been your fault. I have worked at several stores where we were not permitted to provide credits for items left that have not been found.
You stated that you don't know if she gave you the mat back or not after you handed one to her to have it scanned. Yet, in the very next sentence, you state that both mats were left in the store. How accurate can you be in stating that when you can't even remember if she gave you the mat back or not after it was scanned?