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United Parcel Service [UPS] Customer Care Service

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
United States - GA30328-3474

Customer Support Phone Numbers


United Parcel Service [UPS] Complaints & Reviews

United Parcel Service [UPS] / Customer representative behavior

Joshua Hong on Jan 17, 2017
I did not get my package today.( 1/17/17) It was supposed to delivered to near UPS location I chose on your website. However, it was delayed, not delivered and action required. So, I called the customer service. Unbelievably, She just hung up on me less than a 30 second after I...

UPS / Delivery and cust. support

Jim Bankhead on Jan 13, 2017
Ups driver came to my trailer park, stopped 3 trailers down from me, asked the lady where we were, she pointed out our trailer, driver got back into truck and drove off without an attempt to deliver. Called cust. Support answered by a lady who apparently was reading a set of answer...

UPS Canada / Billing

Spotty-Dog on Jan 5, 2017
I've received an invoice for customs fees/taxes for some calendars sent from Germany. I'm not complaining about the cost, but the method of dealing with it. The invoice is 38 days ago and the package is being held pending payment. I searched UPS's web site thoroughly trying to find some...

UPS (United Parcel Service) / Unreliable delivery

Jayeeta on Jan 4, 2017
I am staying in an apartment in a community. The community has multiple buildings and each building has multiple apartments. The buildings have a locked door and only the residents in that building will have the door key. Everytime I have a delivery through UPS, the delivery guy will leave...

UPS / Complaining about my very important parcel

Sahil09 on Dec 22, 2016
Ups tracking number-1z3017exd920685693 i need this parcel very urgent and it is in kitchener from two days but it didn't delivered on time even delivery driver didn't came to my house for delivery and they update all the information on the internet that nobody's at home when...

United Parcel Service [UPS] / Unconscionable credit card charges

Laura Jenkins on Dec 21, 2016
I recently sent a box of family photos via ups to my daughter at a po box in ok at a cost of $15 and change. A few days later i received an email from ups stating the box could not be delivered to a po box and had been rerouted. The next day i received a phone message from a women in the...

United Parcel Service [UPS] / Service

St Croix on Dec 21, 2016
Monday 12/19/16 An incident occurred with driver Conrad who delivers to St Croix Plaza, 4230 S MacDill Ave. Suite E. The driver and an assistant came to the second floor, he walked into the conference room. I was shocked and as him what he was doing. The man was enraged and threatening. A...

UPS Canada (Mississauga ON location) / Courier service

Udave on Dec 17, 2016
I had sent package from UPS Brampton to Winnipeg on Guaranteed Next delivery which never happened.They promised full refund as per their policy.For the last 40 days, i am visiting the store at Hurantario street and calling their customer service, visited no of time, but nothing...

UPS (United Parcel Service) / Delivery services

lookinikool on Dec 10, 2016
Good luck getting ANY packages delivered via UPS. And sometimes they'll even lie and claim delivery when in fact nothing was delivered. I have found the most useful tool when dealing with the unscrupulous practices of UPS is to file a complaint with the FCC...I can't tell you how many...

United Parcel Service [UPS] / Package missing

Jinsil Lee on Dec 10, 2016
I ordered $224 amout of products from Sephora and it deliver thought UPS. It was 3-days shipping, supposed to get on 11/30/16 but I never get the package. So I called UPS customer service and they said it was deliverd at 11/30/16 at 3:46pm. I told them I did not get the package and they...

United Parcel Service [UPS] / Delivery

pangus55 on Dec 6, 2016
We received a box full of gifts for Christmas. The package was placed on our front porch. No door bell rang, no indication it was delivered. Meanwhile we get a downpour through the evening. We have a very prevalent 10 foot covered side porch about 8 feet from our front porch. I'm home all...

UPS Freight / Denied claim for freight damage

hlabsinc on Dec 5, 2016
In September, 2016 claim # 1149736 was denied with no explanation. Our company used UPS Freight to ship a pick and place machine that was updated in California back to our location in Colorado. The crate top half was designed to keep out dust and debris and clearly marked "Do Not Stack."...

United Parcel Service [UPS] / Item not delivered on time customer service refused alternatives

wnksepulveda on Dec 3, 2016
William sepulveda 11189 greenhurst dr. Riverside, ca 92505 Cell ph: 951-662-0661 Ups tracking #: 1z1739950353316329 Item shipped from amazon.com 2 day air on wednesday 11-30-2016 for friday 12-02-2016 delivery, see below for tracking information: 6:25 am Out for delivery Riverside, ca...

United Parcel Service [UPS] / Deliver my ups driver

Mark Sossamon on Dec 3, 2016
My UPS driver has stopped delivering small packages up to my house. I live on a gated property, and been told even when the gate is open unless package is large or heavy it will be left at the gate. My problem is, this is a new issue for my driver, and only became a problem in the last two...

United Parcel Service [UPS] / No delivery within stated delivery date

Lora Mayfield Warren on Dec 2, 2016
I count on the delivery date being true. I rely on this product to conduct business and my clients were expecting this to be available for Christmas shopping on Saturday! This mess up can cost me my business!!! TELL US THE TRUTH! I called your customer service and all they could say i...

UPS / Service

Sanel Hodzic on Nov 18, 2016
I had refused one package with specific tracking number and driver saw a note and sent 6 of my other packages back to the sender. I have attempted for hours to have packages held at the service center or redelivered but everyone i talked to just keeps telling me that there is nothing they...

United Parcel Service [UPS] / Adjustment charges for shipments made to correct address

Kris Lorch on Nov 14, 2016
on 10/19/16 we shipped NDA to our customer in Carnegie PA. We have been shipping to said customer since 1965. The UPS invoice arrived with an adjustment charge stating that the carton was re-directed to their main offices and not delivered to their warehouse. i called and found out that...

UPS / UPS Freight Driver

Diggerdawg on Nov 11, 2016
At 1:33 pm on 11/11/2016 we were southbound on I55 at around the 96 mile marker by Cape Girardeau Missouri. We were in the passing lane and came up behind a UPS Freight flat bed 18 wheeler truck that was passing another 18 wheeler truck. We were not "tailgating" or anything of the...

UPS / Deliveries

Jenny Chestnut on Nov 1, 2016
11/1/2016 I ordered a 250 lb treadmill that was to be delivered by UPS FREIGHT, when I called to schedule this, I was informed that there is only 1 (ONE) person on the truck (driver) and he will not come up steps to deliver this item on my porch. ( my house is raised 4 ft., so it's only 4...

UPS / Can't deliver packages

D2W on Oct 24, 2016
UPS refuses to accept directions for a new construction home which is within the city limits and next door to established homes. It is a hit or miss if they will deliver a package this week. They refuse to call back or try to resolve. Instead they want you to drive out of your way to pick...

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