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United Parcel Service [UPS]

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
United States - GA30328-3474
Customer Care
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United Parcel Service [UPS] Complaints & Reviews

UPS - Ontario, Mississauga / Lies

Reviewer89194 on 2016-02-03
I have now had three shipments arrive at UPS in Ontario and be shipped back to the sender without UPS ever attempting to deliver them or contacting me to say the parcel was here. I suspected this the first two times, but now I know for sure. I ordered a ring cushion from a company in B.C. in...

UPS - California, Monterey Park / Missing items, no refund or items - sweatshirt, necklace

Reviewer41922 on 2016-01-27
3 orders and all problem. 1st. order was delivered to neighbor and they wont ask UPS to pick them up and deliver to me. they resend new order. My neighbor handed the packages to me so I returned the new one back to them. 2nd order: missing 3 tops from order but received 3 not ordered...

UPS - British Columbia, Kelowna / Delivery Complaint

Reviewer54333 on 2016-01-21
UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own...

UPS Store / Fraudulent charges

michelef143 on 2016-01-13
WORST CUSTOMER SERVICE EVER!!! UPS STORE 190 Haverhill St Methuen, MA 01844. 1/13/16. I had to report this store because that is actually how bad they are in there! I have been twice now, the first time they charged us $1.00 for tape to tape the box, which no UPS store ever has, but we...

UPS - North Carolina, Asheville / Delivery

Reviewer23776 on 2015-12-22
A large box of Christmas gifts was delivered to my house last evening sometime after 7 pm. I know that it had to have been after that time, since that is when I arrived home. The UPS delivery was left in my driveway next to the garage, with no overhead shelter. It had been raining off and...

UPS Store - California, Westminster / Shipping

HL2910 on 2015-12-21
I went to the UPS Store 1836 to send a package by UPS on Friday Dec.18 around 2PM. When asked the cost to ship in time for Christmas the owner said $75 without checking and delivery on Dec. 21st for a 5lb robe in a padded enveloped. It was expensive so I asked for the cheapest option a...

United Parcel Service [UPS] / Is it UPS policy that drivers are OK to leave trucks in street,not to park?

Reviewer62610 on 2015-12-18
In a quiet neighborhood called Queen Anne in Seattle, on Thursday Dec 17, I turned left on a narrow street, with parking on both sides available, to find a UPS truck stopped in the middle of the street, not parked in available spaces. There were 2 workers: one leisurely strolled up the 3...

UPS Store - Texas, Flower Mound / Poorly trained staff, disrespectful manager

j.solomon on 2015-12-16
I was shipping a package overseas for a customer and went into the UPS Store on Justin Road to make sure I chose the correct shipping options and included the correct customs documents. My shipment was time sensitive and I needed delivered on time. Because they cannot pull up my busine...

UPS / Delivery Delays and Poor Customer Service

Tom Stephenson on 2015-12-11
I sent my laptop to HP Canada for a warranty repair on Monday this week. HP had sent me a box with a return label, all prepaid. The shipping was by UPS. I live just north of Sault Ste. Marie Ontario, in a rural area, about 15 minutes from town. First problem I had was to find the UPS drop...

UPS - New Jersey, Budd Lake / Non delivery of a perishable item.

Reviewer94157 on 2015-12-04
UPS rescheduled delivery of a perishable package until next business day (Monday). Reason? "The receiver has requested that we hold this package for a future delivery date / Delivery will be rescheduled." I was the receiver and did NOT request anything. It arrived 10 minutes from my home...

UPS - Utah, Sandy / Paid for Upgrade that didn't happen

gajman on 2015-11-25
On Nov. 16th I ordered a package that was shipped via UPS. It was scheduled to be delivered on the 23rd. I noted, however, that they were going to transfer the package to the Postal Service for delivery. I upgraded the shipment to get the package here on time. Remarkably, I was informed on...

United Parcel Service [UPS] - Colorado, Evergreen / Delivery driver

Reviewer62227 on 2015-11-19
Driver has delivered here numerous times. This last time there were several cars in the driveway and he had to back out. Driveway is not that long with ample space to turn around at the end. Especially with the little truck that he drives. He stopped by several days ago and stated he will...

UPS - Massachusetts, North Andover / Freight Claims department

Reviewer89226 on 2015-11-11
this has got to be the worst delivery company to do business with. The claims department is the worst to get a hold of and then after three months they deny a claim that was signed for damaged. then when you call and complain as to why they are just rude and no help if you use them for...

United Parcel Service - UPS / customer banned for complaining about a driver

Reviewer75808 on 2015-11-03
UPS banned me as I complained about a driver who threw packages. Each complaint in customer service was followed by a local annex rep who gave profanity. I complained 5 times about both. A CEO Secretary banned me for my complaints only. UPS controlling ground delivery, banned US Mail. For 11 years I have not had bills or packages. Nobody helps.

UPS - New York, New York / Check issue horrible customer service

Reviewer48933 on 2015-10-26
I deposited a check friday 10.23 my check had an error that i was not notified of by chase. The reason being not my nmy fiance's name whom ive deposit checks for before in my account . I contacted chase after seeing the error in my account and was told I would get the check via mail...

UPS / Lack of responsibility - failed to deliver

Reviewer10804 on 2015-10-06
A nasty trend seems to indicate even worse service from UPS. For some reason, I guess due to some corporate account arrangements, UPS will hand of a package to USPS. Sometimes this works sometime not. Then you have finger pointing and the customer (me) is right in the middle. Most recently...

UPS / Delivery Person

Reviewer61431 on 2015-09-23
I am a Facilities Director for a very big Organization in Troy NY, I oversee the operations of 10 buildings 4 of them are on the same block different buildings. We receive UPS deliveries two times a day. What my complaint is they will deliver every package to one building even though we...

UPS Freight / Useless trucking company

Reviewer24741 on 2015-09-18
Our company has been a ups customer for over 25 years. We have a daily pickup and pay their outrageous bill every month on time! This week I needed to make arrangements for a freight shipment of one skid from Philadelphia to Wisconsin to be picked up on Monday 9/21. I wasted an entire week...

UPS - Alberta, Beaumont / Waiting for delivery for 3 days

Reviewer18692 on 2015-08-20
Day one could not find my residence. Yes the address is correct Day 2 call on answering machine it will be out tomorrow. This only after I called to complain. Day 3 called in am assured it was on the truck to be delivered. Called at 7:30 as no delivery again. Customer service rep apologized, put...

UPS - New South Wales, Northbridge / Transporting dead animals

yankinoz on 2015-08-04
I am writing to request that UPS, too, bans the transport of any dead animals killed by hunters anywhere in the world, but especially big game and any other African animals. UPS is enabling and supporting this cruel and disgusting activity. I am an American living in Australia and send...

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