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United Parcel Service [UPS] Customer Care Service

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
United States - GA30328-3474

Customer Support Phone Numbers


United Parcel Service [UPS] Complaints & Reviews

United Parcel Service [UPS] / Package missing

Jinsil Lee on Dec 10, 2016
I ordered $224 amout of products from Sephora and it deliver thought UPS. It was 3-days shipping, supposed to get on 11/30/16 but I never get the package. So I called UPS customer service and they said it was deliverd at 11/30/16 at 3:46pm. I told them I did not get the package and they...

United Parcel Service [UPS] / Delivery

pangus55 on Dec 6, 2016
We received a box full of gifts for Christmas. The package was placed on our front porch. No door bell rang, no indication it was delivered. Meanwhile we get a downpour through the evening. We have a very prevalent 10 foot covered side porch about 8 feet from our front porch. I'm home all...

UPS Freight / Denied claim for freight damage

hlabsinc on Dec 5, 2016
In September, 2016 claim # 1149736 was denied with no explanation. Our company used UPS Freight to ship a pick and place machine that was updated in California back to our location in Colorado. The crate top half was designed to keep out dust and debris and clearly marked "Do Not Stack."...

United Parcel Service [UPS] / Item not delivered on time customer service refused alternatives

wnksepulveda on Dec 3, 2016
William sepulveda 11189 greenhurst dr. Riverside, ca 92505 Cell ph: 951-662-0661 Ups tracking #: 1z1739950353316329 Item shipped from amazon.com 2 day air on wednesday 11-30-2016 for friday 12-02-2016 delivery, see below for tracking information: 6:25 am Out for delivery Riverside, ca...

United Parcel Service [UPS] / Deliver my ups driver

Mark Sossamon on Dec 3, 2016
My UPS driver has stopped delivering small packages up to my house. I live on a gated property, and been told even when the gate is open unless package is large or heavy it will be left at the gate. My problem is, this is a new issue for my driver, and only became a problem in the last two...

United Parcel Service [UPS] / No delivery within stated delivery date

Lora Mayfield Warren on Dec 2, 2016
I count on the delivery date being true. I rely on this product to conduct business and my clients were expecting this to be available for Christmas shopping on Saturday! This mess up can cost me my business!!! TELL US THE TRUTH! I called your customer service and all they could say i...

UPS / Service

Sanel Hodzic on Nov 18, 2016
I had refused one package with specific tracking number and driver saw a note and sent 6 of my other packages back to the sender. I have attempted for hours to have packages held at the service center or redelivered but everyone i talked to just keeps telling me that there is nothing they...

United Parcel Service [UPS] / Adjustment charges for shipments made to correct address

Kris Lorch on Nov 14, 2016
on 10/19/16 we shipped NDA to our customer in Carnegie PA. We have been shipping to said customer since 1965. The UPS invoice arrived with an adjustment charge stating that the carton was re-directed to their main offices and not delivered to their warehouse. i called and found out that...

UPS / UPS Freight Driver

Diggerdawg on Nov 11, 2016
At 1:33 pm on 11/11/2016 we were southbound on I55 at around the 96 mile marker by Cape Girardeau Missouri. We were in the passing lane and came up behind a UPS Freight flat bed 18 wheeler truck that was passing another 18 wheeler truck. We were not "tailgating" or anything of the...

UPS / Deliveries

Jenny Chestnut on Nov 1, 2016
11/1/2016 I ordered a 250 lb treadmill that was to be delivered by UPS FREIGHT, when I called to schedule this, I was informed that there is only 1 (ONE) person on the truck (driver) and he will not come up steps to deliver this item on my porch. ( my house is raised 4 ft., so it's only 4...

UPS / Can't deliver packages

D2W on Oct 24, 2016
UPS refuses to accept directions for a new construction home which is within the city limits and next door to established homes. It is a hit or miss if they will deliver a package this week. They refuse to call back or try to resolve. Instead they want you to drive out of your way to pick...

UPS / Mishandled merchandise

rolex452 on Sep 18, 2016
As you know, UPS trucks are not air-conditioned. I live in South Florida, and the temperature in a car or truck can reach over 120 degrees without A/C. I ordered an LED TV set from New York City. UPS was very quick: three days flat. The TV (according to the tracking site), was loaded FOR...

UPS / Missing items

Vlad on Aug 15, 2016
I sent a package to a family member via UPS service and when my sister received it she called me and said that there were several items missing! Package included some cosmetics and beauty products. I contacted UPS and told them about what had happened, they promised to find out what wa...

United Parcel Service [UPS] / Delivery

lmartin1546 on Jul 14, 2016
I receive packages from UPS a lot. They never ask for a signature and sometimes don't even ring the doorbell. Well today I was waiting for a large package delivery and wanted it to be put in my garage instead of left on my porch as usual. So I happened to be home and he did ring my...

UPS / Customer Service, Tracking, Delivery

Bonnie Kuhr on Jul 13, 2016
Tracking # RE:1Z063AX09050917746, package was dropped off in Novato CA with delivery location in Beaverton OR Tracking Number Tualatin, OR, United States 07/13/2016 6:24 A.M. Out For Delivery 07/13/2016 5:29 A.M. Arrival Scan Portland, OR, United States 07/13/2016 4:57 A.M. Departure Scan Portland, OR...

UPS / Incredibly bad delivery service

Pitbull on May 18, 2016
I have ordered some things and my package was sent via UPS. For a long time period there was no tracking number provided and I actually received it three weeks later. It took them forever to deliver my order and every time I asked them about the status of my order they replied nothing...

UPS / breach of contract

krr1440@gmail on May 17, 2016
united parcel service and teamsters local 63 violated the terms of the collective bargaining agreement when i was fired on October 7, 2013. I was attempting to drop off medical off work orders on that date at the facility in ontario california when supervisors (robert sandoval) and Chri...

UPS / Receiving a package to my business

jpbdbacks on Apr 4, 2016
UPS was suppose to deliver a package to my business on 3/29/2016. By 3/31/2016 I still have not received the package. I tracked the package and UPS delivered the package to someone's house 45 minutes away from my branch. I called UPS and they told me the change the address. UPS said they...

UPS / Switched labels

Reviewer29490 on Feb 15, 2016
After the Gem Show, I went to this location to ship my purchases back. I had bought something for a friend as well. Using my UPS account, I printed out 3 labels at the store. Two were going to me and the third to my friend. One to me was already sealed and the others had to be packed. When...

UPS / Lies

Reviewer89194 on Feb 3, 2016
I have now had three shipments arrive at UPS in Ontario and be shipped back to the sender without UPS ever attempting to deliver them or contacting me to say the parcel was here. I suspected this the first two times, but now I know for sure. I ordered a ring cushion from a company in B.C. in...

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