UPS
Reviews and Complaints

TBA315420550734.
As in the past few months this driver leaves packages on my truck which is about 30 paces from my front porch. Damage to paint?
The " left on or near front porch" the driver uses is just an excuse and this driver never takes a picture of the delivery? Others put the packages on the porch and take a picture. Why reward the slacker as a professional?
I have received items delivered by UPS for 25 years? and never had a compliant.
Disappointed as this not the first time I have had this problem.
Don Wells

I'm trying to get my fiance's wedding band delivered on time for the wedding. They claim that they've tried to deliver it twice but this is false as I know they were not here. I tried communicating with customer care for a while but have been ignored.

Absolutely attrocious with what they get away with. The ring will be sent back overseas so I guess I need to pay the import tax again.

I needed to ship documents overseas. I went to a shipping business and was told that if I shipped with UPS my package would arrive by midnight the next day. Fedex would have arrived a day later. I happily paid the $100.00 more but found out the next day that the shipment would arrive a day later which would be the same day FEDEX was going to arrive. So, I paid $100.00 for a misleading statement, which is a lie.

I would give ZERO stars if that were possible! My response to the UPS email asking, "Tell us about your delivery":

My package was NEVER delivered! I had to go to the local UPS hub to pick up my packages! Outsourced customer service SUCKS! The staff at the hub advised that they never received any messages from customer service even though customer service assured me that "URGENT" messages had been sent to the hub on numerous occasions for several days in a row.

I would NEVER recommend UPS to anyone for shipping. I will leave this review on every corporate review website that I can find.

I would NEVER recommend that a US corporation outsource something as important as CUSTOMER SERVICE! The outsourced employee has no vested interest/incentive in providing quality customer service. This lack of service to the customer will turn away even the most loyal customer.

UPS: You need to address this!

I have absolutely Nothing positive to say about UPS delivery. I,too, made an order and followed tracking/I am STILL tracking. My parcel was held up for 4 days at DFW airport.A label was provided by seller but UPS Never accepted until after 4 days and that's because I called customer service and DEMANDED why my parcel has not been accepter. I received an email stating I would get my parcel today bet 10am-2pm-it's 4pm and Nothing. Parcel is on the truck. The map to follow the location status SUCKS...either the driver is a lazy fool or the map is outdated.

I ordered something from a certain company. I payed extra for expedited service!

Six days later, I'm still waiting for my shipment. And UPS keeps the same lie of an excuse on the tracking site as to why my shipment is delayed. They say it may be delayed because of weather. I checked the weather map with Weather Chanel. There is no bad weather anywhere in continental US. I will never use UPS, ever! I don't like being lied to!

A UPS store employee harassed me when I went to the store to pick up my package. And then, they sent back my package to the sender for no reason. They claimed there was an incorrect address on the package, not able to deliver it, but I checked with the sender and confirmed there was no error on the label they made. They held my package for nine days at the UPS store for no reason, claiming they had made some effort to get the correct address to deliver, but neither the sender nor I received any contact from UPS.

There’s a package that shipped from Ondia through Garudavega services and needs to reach to my address through UPS in 85248 zip. But I haven’t received my Package yet . I got UPS tracking from Garuda Vega service that is 1Z63xv820422131996.

I tracked this number and it is showing that it recieved to Chandler 85248 but not recieved my package to my house. Please take a look and solve this issue and get my package as early as possible.

Thanks

1za6d5266732227507

I am azenith balbutin and I have parcel from Hong-Kong arrived in Philippines last April 3. ups is very poor service now before I received my parcel within 12 days but right now almost a month... The agent ask me about my receipt then I send yet to forgot to email me and send invoice and even did not follow me... I keep on sending email from April 9... my parcel is very urgent and badly needed yet ups done nothing but worst

Delivery Driver for vehicle 206888 License C76373Z parked in front of Multicare Occupational Medicine front parking spaces for extended period of time. When approached by staff and asked to move the vehicle so it did not become a barrier to access for injured patients. The crew refused to move the vehicle at that time, dismissing the request as they did not see the parking situation as an issue.

We utilize UPS on a regular basis and see crews as an outstanding example of delivering kind customer service. This instance seems to go directly against the values of UPS and its delivery team.

Stemming from a complaint regarding a delivery and subsequent deliveries, UPS has not returned a follow up call as promised regarding retaliation from a driver and boycotting delivery.

Still awaiting the follow up call as promised about getting parcels delivered.

Resume deliveries and discipline driver. Last spoke with Jerome a manager in the Everett, WA area.

My number is 360.929.0233

My package was to have been delivered on March 9th. I never received it.

Tracking number 1ZGG7620YW35040377

inside package was

1 paint brush cleaner $8.48

1 Salt and pepper set $6.47

1Buckle lock food storage container $0.01 ( that was upgrade )

1 Electric fabric shaver $3.88

All these were purchased through Team

I tried 3 times to do a claim and 3 times it kept saying something went wrong!

This is a on - going numerous times incident but the latest was on [protected] we ordered packages from amazon and the delivery guy/girl either delivers to the wrong house or out front for the neighbors to steal when the instructions say to deliver to back door. The one on the [protected] was delivered to a abandoned house and we had to go searching for our package, on top of that it was left out in the rain whenever our backdoor is inside the building. I would appreciate if the driver of this delivery be retrained/fired/or learn to read house numbers and instructions the order number is #[protected] and the tracking # 1zw9170a0319720398

Not sure what is going on with UPS customer SErvice. I get it customer service is based overseas and agents are working from home. My Package been going around for 3 weeks in USA, still lost. Contacted customer Service, agents are promising call backs, emails= nothing. Filed a claim thru UPS still no response. Contacted UPS again,customer service agent advised me that my package will arrive at my old address that I moved out of 1 year ago.

Wow, really? Should I go knock on some stranger's door demanding my package?

My question is: what the hell is going on here?

90% of customer service agent's seem to speak English, without comprehension. Still waiting for my package, not even sure I need the contents after a month wait. Does ANYONE else have same issue with UPS delivery service?

I have cameras on my front porch, 3333 twinflower rd. I have not received my package. My tracking number stated it was left on my front porch 02/08/2024. The delivery person left it somewhere else, and they need to back track. Pay more attention and show proof where they delivered it to. I need my package or refund asap. Thank you kindly.

Dr precious taylor

Feb 08 2024 11:49am tracking #1z52e525031474755. I am disabled, I have repeatedly requested deliver all packages to front door. I even have it on my ups choice profile. It is on my address & delivery instructions, but driver continues to leave packages at street which is about 300 yards from front door. I have called local delivery hub in granbury texas to resolve this & they say they will speak to driver. Driver says there is no room to turn around, porch is unsafe, bad dog none of which is true there is room for an 18 wheeler to turn around, they have done it, there is no bad dog, house has handicapped ramp built into porch. It is hard for me to go to road to get packages in wheel chair. I am 89 years old. This is a service I pay for, & I think my delivery instructions should be honered. This has been going on for right at 2 years & still is not resolved.