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United Parcel Service [UPS] Customer Care Service

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
United States - GA30328-3474

Customer Support Phone Numbers

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United Parcel Service [UPS] Complaints & Reviews

UPS / Can't deliver packages

D2W on Oct 24, 2016
UPS refuses to accept directions for a new construction home which is within the city limits and next door to established homes. It is a hit or miss if they will deliver a package this week. They refuse to call back or try to resolve. Instead they want you to drive out of your way to pick...

UPS - Florida, Hialeah / Mishandled merchandise

rolex452 on Sep 18, 2016
As you know, UPS trucks are not air-conditioned. I live in South Florida, and the temperature in a car or truck can reach over 120 degrees without A/C. I ordered an LED TV set from New York City. UPS was very quick: three days flat. The TV (according to the tracking site), was loaded FOR...

UPS - Georgia, Atlanta / Missing items

Vlad on Aug 15, 2016
I sent a package to a family member via UPS service and when my sister received it she called me and said that there were several items missing! Package included some cosmetics and beauty products. I contacted UPS and told them about what had happened, they promised to find out what wa...

United Parcel Service [UPS] / Delivery

lmartin1546 on Jul 14, 2016
I receive packages from UPS a lot. They never ask for a signature and sometimes don't even ring the doorbell. Well today I was waiting for a large package delivery and wanted it to be put in my garage instead of left on my porch as usual. So I happened to be home and he did ring my...

UPS - California, Novato / Customer Service, Tracking, Delivery

Bonnie Kuhr on Jul 13, 2016
Tracking # RE:1Z063AX09050917746, package was dropped off in Novato CA with delivery location in Beaverton OR Tracking Number Tualatin, OR, United States 07/13/2016 6:24 A.M. Out For Delivery 07/13/2016 5:29 A.M. Arrival Scan Portland, OR, United States 07/13/2016 4:57 A.M. Departure Scan Portland, OR...

UPS - Georgia, Atlanta / Incredibly bad delivery service

Pitbull on May 18, 2016
I have ordered some things and my package was sent via UPS. For a long time period there was no tracking number provided and I actually received it three weeks later. It took them forever to deliver my order and every time I asked them about the status of my order they replied nothing...

UPS / breach of contract

krr1440@gmail on May 17, 2016
united parcel service and teamsters local 63 violated the terms of the collective bargaining agreement when i was fired on October 7, 2013. I was attempting to drop off medical off work orders on that date at the facility in ontario california when supervisors (robert sandoval) and Chri...

UPS - Texas, Dallas / Receiving a package to my business

jpbdbacks on Apr 4, 2016
UPS was suppose to deliver a package to my business on 3/29/2016. By 3/31/2016 I still have not received the package. I tracked the package and UPS delivered the package to someone's house 45 minutes away from my branch. I called UPS and they told me the change the address. UPS said they...

UPS - Arizona, Tucson / Switched labels

Reviewer29490 on Feb 15, 2016
After the Gem Show, I went to this location to ship my purchases back. I had bought something for a friend as well. Using my UPS account, I printed out 3 labels at the store. Two were going to me and the third to my friend. One to me was already sealed and the others had to be packed. When...

UPS - Ontario, Mississauga / Lies

Reviewer89194 on Feb 3, 2016
I have now had three shipments arrive at UPS in Ontario and be shipped back to the sender without UPS ever attempting to deliver them or contacting me to say the parcel was here. I suspected this the first two times, but now I know for sure. I ordered a ring cushion from a company in B.C. in...

UPS (United Parcel Service) - Maryland, Potomac / Service, overcharging customers

Reviewer73459 on Jan 28, 2016
I have encountered several over charging problems with this location. If I was not a frequent customer, I may not have noticed this practice, but several times I was smart enough to push back and question the pricing and asked if I could see the screen for myself and behold, they were...

UPS - California, Monterey Park / Missing items, no refund or items - sweatshirt, necklace

Reviewer41922 on Jan 27, 2016
3 orders and all problem. 1st. order was delivered to neighbor and they wont ask UPS to pick them up and deliver to me. they resend new order. My neighbor handed the packages to me so I returned the new one back to them. 2nd order: missing 3 tops from order but received 3 not ordered...

UPS - British Columbia, Kelowna / Delivery Complaint

Reviewer54333 on Jan 21, 2016
UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own...

UPS (United Parcel Service) / Have not received 10 packages that have been delivered to wrong place

Reviewer15354 on Dec 27, 2015
The UPS is delivering packages to the next door person not on my street at the wrong address and addressed to me at my address. The people know me but are not returning my packages to me. I have notified UPS about this and they keep saying that the GPS is sending them to the wrong addre...

UPS - North Carolina, Asheville / Delivery

Reviewer23776 on Dec 22, 2015
A large box of Christmas gifts was delivered to my house last evening sometime after 7 pm. I know that it had to have been after that time, since that is when I arrived home. The UPS delivery was left in my driveway next to the garage, with no overhead shelter. It had been raining off and...

United Parcel Service [UPS] / Is it UPS policy that drivers are OK to leave trucks in street,not to park?

Reviewer62610 on Dec 18, 2015
In a quiet neighborhood called Queen Anne in Seattle, on Thursday Dec 17, I turned left on a narrow street, with parking on both sides available, to find a UPS truck stopped in the middle of the street, not parked in available spaces. There were 2 workers: one leisurely strolled up the 3...

UPS (United Parcel Service) / Delivery

Reviewer74880 on Dec 18, 2015
UPS Delivery guy came to my door discovered he had the wrong package went back to his truck, i went back into my home while he searched for my package, five minutes later i checked, he had left my package sitting at the door. I checked my door bell it worked fine, glad no thieves were around.

UPS / Delivery Delays and Poor Customer Service

Tom Stephenson on Dec 11, 2015
I sent my laptop to HP Canada for a warranty repair on Monday this week. HP had sent me a box with a return label, all prepaid. The shipping was by UPS. I live just north of Sault Ste. Marie Ontario, in a rural area, about 15 minutes from town. First problem I had was to find the UPS drop...

UPS (United Parcel Service) / Lost package

Reviewer99834 on Dec 10, 2015
I bought 5 used tires from a guy in Georgia to be delivered in Champlain New York at a border depot... Easy enough ? Not so ! The tires are BiG military style (hard to lose) and since they are heavy, the seller had to make 3 packages (2 + 2 + 1). The three packages were labelled the same...

UPS - New Jersey, Budd Lake / Non delivery of a perishable item.

Reviewer94157 on Dec 4, 2015
UPS rescheduled delivery of a perishable package until next business day (Monday). Reason? "The receiver has requested that we hold this package for a future delivery date / Delivery will be rescheduled." I was the receiver and did NOT request anything. It arrived 10 minutes from my home...

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