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United Parcel Service [UPS] Customer Care Service

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
Atlanta
Georgia
United States - GA30328-3474

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United Parcel Service [UPS] Complaints & Reviews

United Parcel Service [UPS] / Delivery

Lm
lmartin1546 on Jul 14, 2016
I receive packages from UPS a lot. They never ask for a signature and sometimes don't even ring the doorbell. Well today I was waiting for a large package delivery and wanted it to be put in my garage instead of left on my porch as usual. So I happened to be home and he did ring my...

UPS - California, Novato / Customer Service, Tracking, Delivery

Bo
Bonnie Kuhr on Jul 13, 2016
Tracking # RE:1Z063AX09050917746, package was dropped off in Novato CA with delivery location in Beaverton OR Tracking Number Tualatin, OR, United States 07/13/2016 6:24 A.M. Out For Delivery 07/13/2016 5:29 A.M. Arrival Scan Portland, OR, United States 07/13/2016 4:57 A.M. Departure Scan Portland, OR...

UPS - Georgia, Atlanta / Incredibly bad delivery service

Pi
Pitbull on May 18, 2016
I have ordered some things and my package was sent via UPS. For a long time period there was no tracking number provided and I actually received it three weeks later. It took them forever to deliver my order and every time I asked them about the status of my order they replied nothing...

UPS / Breandach of contract

Kr
krr1440@gmail on May 17, 2016
united parcel service and teamsters local 63 violated the terms of the collective bargaining agreement when i was fired on October 7, 2013. I was attempting to drop off medical off work orders on that date at the facility in ontario california when supervisors (robert sandoval) and Chri...

UPS - Texas, Dallas / Receiving a package to my business

Jp
jpbdbacks on Apr 4, 2016
UPS was suppose to deliver a package to my business on 3/29/2016. By 3/31/2016 I still have not received the package. I tracked the package and UPS delivered the package to someone's house 45 minutes away from my branch. I called UPS and they told me the change the address. UPS said they...

UPS - Arizona, Tucson / Switched labels

Re
Reviewer29490 on Feb 15, 2016
After the Gem Show, I went to this location to ship my purchases back. I had bought something for a friend as well. Using my UPS account, I printed out 3 labels at the store. Two were going to me and the third to my friend. One to me was already sealed and the others had to be packed. When...

UPS - Ontario, Mississauga / Lies

Re
Reviewer89194 on Feb 3, 2016
I have now had three shipments arrive at UPS in Ontario and be shipped back to the sender without UPS ever attempting to deliver them or contacting me to say the parcel was here. I suspected this the first two times, but now I know for sure. I ordered a ring cushion from a company in B.C. in...

UPS - California, Monterey Park / Missing items, no refund or items - sweatshirt, necklace

Re
Reviewer41922 on Jan 27, 2016
3 orders and all problem. 1st. order was delivered to neighbor and they wont ask UPS to pick them up and deliver to me. they resend new order. My neighbor handed the packages to me so I returned the new one back to them. 2nd order: missing 3 tops from order but received 3 not ordered...

UPS - British Columbia, Kelowna / Delivery Complaint

Re
Reviewer54333 on Jan 21, 2016
UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own...

UPS - North Carolina, Asheville / Delivery

Re
Reviewer23776 on Dec 22, 2015
A large box of Christmas gifts was delivered to my house last evening sometime after 7 pm. I know that it had to have been after that time, since that is when I arrived home. The UPS delivery was left in my driveway next to the garage, with no overhead shelter. It had been raining off and...

United Parcel Service [UPS] / Is it UPS policy that drivers are OK to leave trucks in street,not to park?

Re
Reviewer62610 on Dec 18, 2015
In a quiet neighborhood called Queen Anne in Seattle, on Thursday Dec 17, I turned left on a narrow street, with parking on both sides available, to find a UPS truck stopped in the middle of the street, not parked in available spaces. There were 2 workers: one leisurely strolled up the 3...

UPS / Delivery Delays and Poor Customer Service

To
Tom Stephenson on Dec 11, 2015
I sent my laptop to HP Canada for a warranty repair on Monday this week. HP had sent me a box with a return label, all prepaid. The shipping was by UPS. I live just north of Sault Ste. Marie Ontario, in a rural area, about 15 minutes from town. First problem I had was to find the UPS drop...

UPS - New Jersey, Budd Lake / Non delivery of a perishable item.

Re
Reviewer94157 on Dec 4, 2015
UPS rescheduled delivery of a perishable package until next business day (Monday). Reason? "The receiver has requested that we hold this package for a future delivery date / Delivery will be rescheduled." I was the receiver and did NOT request anything. It arrived 10 minutes from my home...

UPS - Utah, Sandy / Paid for Upgrade that didn't happen

Ga
gajman on Nov 25, 2015
On Nov. 16th I ordered a package that was shipped via UPS. It was scheduled to be delivered on the 23rd. I noted, however, that they were going to transfer the package to the Postal Service for delivery. I upgraded the shipment to get the package here on time. Remarkably, I was informed on...

United Parcel Service [UPS] - Colorado, Evergreen / Delivery driver

Re
Reviewer62227 on Nov 19, 2015
Driver has delivered here numerous times. This last time there were several cars in the driveway and he had to back out. Driveway is not that long with ample space to turn around at the end. Especially with the little truck that he drives. He stopped by several days ago and stated he will...

UPS - Massachusetts, North Andover / Freight Claims department

Re
Reviewer89226 on Nov 11, 2015
this has got to be the worst delivery company to do business with. The claims department is the worst to get a hold of and then after three months they deny a claim that was signed for damaged. then when you call and complain as to why they are just rude and no help if you use them for...

United Parcel Service - UPS / customer banned for complaining about a driver

Re
Reviewer75808 on Nov 3, 2015
UPS banned me as I complained about a driver who threw packages. Each complaint in customer service was followed by a local annex rep who gave profanity. I complained 5 times about both. A CEO Secretary banned me for my complaints only. UPS controlling ground delivery, banned US Mail. For 11 years I have not had bills or packages. Nobody helps.

UPS - New York, New York / Check issue horrible customer service

Re
Reviewer48933 on Oct 26, 2015
I deposited a check friday 10.23 my check had an error that i was not notified of by chase. The reason being not my nmy fiance's name whom ive deposit checks for before in my account . I contacted chase after seeing the error in my account and was told I would get the check via mail...

UPS / Lack of responsibility - failed to deliver

Re
Reviewer10804 on Oct 6, 2015
A nasty trend seems to indicate even worse service from UPS. For some reason, I guess due to some corporate account arrangements, UPS will hand of a package to USPS. Sometimes this works sometime not. Then you have finger pointing and the customer (me) is right in the middle. Most recently...

UPS / Delivery Person

Re
Reviewer61431 on Sep 23, 2015
I am a Facilities Director for a very big Organization in Troy NY, I oversee the operations of 10 buildings 4 of them are on the same block different buildings. We receive UPS deliveries two times a day. What my complaint is they will deliver every package to one building even though we...

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